Name: Choice Home Warranty
Rating: 3.8

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Milton And Susan Gloucester, VA

The feedback from choice warranty was excellent. The problem was trying to get somebody in our area to provide the service. The technician resolved the issues in a timely fashion.

4 years ago

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Joy Elizabethton, TN

It takes forever for someone to call you back. I have to argue what is covered and what isn't. Recently there was a problem with my HVAC and there was a lot of back and forth over whether that part was covered. It was ridiculous the whole thing should be covered. The rates are low, the service is ok except it's always complicated.

4 years ago

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Barbara

I recently had a problem with my refrigerator and I was able to easily find the information on their website. I was very happy with the outcome and the communication.

4 years ago

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lou cavalli

waiting 2 weeks for parts.have not heard from tech.when tech first came over i was told the a/c needed to be replaced.the fan motor condenser are shot.takes hours for home to cool off.wish you come here to see how many hours it takes.need the tech to call me asap.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Sue Roberts

The only reason I didn''t give a '''5'' is because I just discovered that the '''hot water tank'' coverage does not cover tank replacement. Mine was repaired.....but I wish it could have been replaced.

4 years ago

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Margaret g willoz

THEIR PEOPLE COME OUT WHEN THEY ARE SUPPOSED TO AND THEY PAY FOR ARTICLE THEY CANNOT FIX. THEY ARE GOOD HONEST PEPLE I CAN ATTEST TO THIS PERSONALLY.

4 years ago

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Chris S

You find out alot of exclusions when you file a claim. They also dont attend to urgent things in a timely manner since they have no way of knowing urgent from important but not urgent. Definitely needs to improve on these issues.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2019

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Noel

I liked the ability to file the claim online. The response from a team member was fast and professional. The service technician was very courtious and professional also.

4 years ago

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Robert

Used the warranty for the dishwasher and the got someone to come out and fix it but they had to come back because they did something wrong. We haven’t had many issues and they are quick to respond.

4 years ago Edited January 10, 2024

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Jennethel Beaumont, TX

I like the way the salesman handled himself and explained everything I needed. They came out and did their job and were really nice about it when I need them.

4 years ago

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Theresa Las Vegas, NV

Comparable coverage with better prices. I've called a couple of times with quick responses. The man that came out was courteous, efficient, and professional.

4 years ago

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Anita Waldorf, MD

Very satisfied, I've only used them one time for electrical issues, but they came out the next day and as a result I am back up and functioning with outlets that work.

4 years ago

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Lori Henderson, NV

Choice is just a great company to have watching over my home. I have my first house and their service helps me get someone out there immediately to fix things.

4 years ago

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Jane Shreveport, LA

I can always get information quickly and they're accurate with everything they do. They always know what to do and have good people come to take care of things.

4 years ago

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Carole Texarkana, AR

My washer went out. They were very fast. They sent a mechanic out here the very next day. I have to replace my machine so they said that they would send me a check in the mail.

4 years ago

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Earlene Middleburg, FL

I called them because our garage door opener is broken. We payed the company sixty dollars that is in our contract and he wanted another three hundred to fix the garage door because nothing is covered. I think it's probably a worthless contract for me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 30th, 2019

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anonymous Chicago, IL

My oven stopped heating and it was repaired in a short period of time. Their rates are reasonable and they are prompt. Their providers have been excellent.

4 years ago

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Wayne

Good availably of technicians in the area with good reputations. The technician came out before they were scheduled actually. I like the features and the price.

4 years ago

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Cathy Las Vegas, NV

I have enjoyed using them as my home warranty coverage. I haven't had any problems when I call with a service request. They were very prompt, courteous, and professional.

4 years ago

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Linda Colorado Springs, CO

At this point they have not disappointed me. They've been quick to respond and staying until the problem is resolved. They've been extremely constant.

4 years ago

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Robert Mesa, AZ

I don't know if I would recommend them or not because I was pleased but I had a bad experience with them. I had to find my own man because they couldn't fine one. They didn't give me a fair deal by making it repair it all because it wasn't normal wear and tear.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Anonymous Helotes, TX

Sometimes it is hard to communicate with a person at Choice Home Warranty. It takes a little but longer for the repairs to proceed. They come on time and it took about a week to fix.

4 years ago

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Frank Haines City, FL

The salesman was very, very good. I am satisfied with the work. They were here within a manner of a day. They came back three times until the problem was solved.

4 years ago

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Jay B Hall

Fast Scheduling of Service. Easy to call and submit a claim. Within minutes I was given a call back and a service was being scheduled to fix my issue.

4 years ago

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Iris

I called because my air conditioner was not working. It wound up that it was an electrical problem and needed an electrician. I was charged another service fee and they couldn't get someone so they told me they would reimburse me if I got my own electrician. They didn't reimburse me the full amount. This cost me a lot of money.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2019

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Mark Prasifka

Choice, with their marketing literature, lead you to believe that they will replace your AC unit if needed, but in small print of the coverage terms the limit for any unit is $1300. There is no central air unit that can be replaced for less than 2500-6000. Therefore, their coverage is misleading.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Michelle C

Our realtor recommended them. everything would be fine but we ran into a bit of a snafu with our last claim. We had come home from vacation and our AC wasn’t working upstairs so we filed a claim and it took over a week to solve. When we’ve used the warranty with smaller issues, we’ve had really great results.

4 years ago Edited January 10, 2024

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John And Dominica Greenwood, LA

It was pretty expedient when I used the online service. I've actually used it about ten times and was able to get serviced within a fairly timely manner.

4 years ago

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Mary Ferrin Seffner, FL

It seems adequate. I think it is reasonably priced. I had them out recently and I was very satisfied. Also they call back promptly to make an appointment.

4 years ago

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Ken

Our electric range/oven burned up and it took nearly a month and two different technician visits for Choice to decide it could not be repaired. But in the end Choice made a fair offer toward replacement of the oven.

4 years ago Edited September 14, 2021

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Jeanette Palmer

The first time I called about getting a repair, I was told it wasn't covered even though it was listed as covered in the contract I was provided. I then called back and got an automated call close to a week later saying a repairman was scheduled to come out. Minutes after that call, a rep from the company that was dispatched said Choice HW owed him money and without payment up front, he could honor the service call. They then dispatched a rep from a different company who came out and said we would have to pay him directly and file the claim with Choice HW. He advised us CHW seldom reimbursed so I needed to be firm.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show that this matter has been resolved.

Aug. 22nd, 2019

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Heidi Elmhurst, IL

I chose choice because I could cover my pool without it being all that expensive. When my dishwasher broke I thought I was going to get a brand new dishwasher but I only got a small payment. I think that it needs to be clear that you don't get a brand new appliance you just get a small amount of money to help go towards a replacement.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

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Nick Katy, TX

They communicate quickly and answer your questions. It's sometimes difficult to understand what actually is covered or not. I had issues with my air conditioner but the problems were not covered by choice home warranty.

4 years ago

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Noel Lynchburg, VA

I had a water heater in a home that is a rental property. I carry three home warranties through Choice on three different properties. This particular one had a water heater that began to fail. I called to send a tech out and it took him three days to get it checked. I found the tech to be exceptionally awful. They went out there, identified the problem, and the claim was denied. The cover the water heater but not the holding tank, which is the same. I have worked with numerous home warranty companies since 1980 and I never in my life have experienced this. It's the worst company I've ever dealt with.

4 years ago

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Anonymous Katy, TX

Every time I call customer service, I want to ask some questions and they really help me to understand them. I'm happy with the customer service so far.

4 years ago

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Mohammed Plano, TX

Based off of the experience that I've had so far with my other claims, I would put them in sort of the middle because most of the claims have no been covered. There was an issue with the refrigerator and we had issues with the air conditioning and there was some sort of an excuse which they came up with and the claim was denied.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

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Earl Tucker Prospect, KY

My A/C stopped working so I called Choice. I was given a claim number and told a technician would arrive in 7 days. When I objected I was told I could call another company. Just have the technician call with the diagnosis and Choice would reimburse me according to their fee schedule. I called an authorized dealer and a technician arrived the next day. He called Choice with his diagnosis for a new system and was told I would have to wait for authorization. After waiting 2 days I called Choice and was told my technician never called. During the next week my technician called 2 more times and each time I was told he never called. I had the system replaced at my expense and cancelled the plan with Choice.

4 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Diane Weaver Edmond, OK

The only claim I''ve had took over 4 months to complete - the choice warranty reps were rude until the very last person who was exceptional. The others essentially told me it was my problem. Only when I asked to speak to someone to return all of my money and cancel my account with Choice did I get a woman who actually cared. One Choice supervisor even disconnected the call.

4 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Claudette Roach, MO

Sent a service tech right away to evaluate my issue. really easy website. My appliance was not repairable but received a check for replacement quickly

4 years ago

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Cathleen Sunshine, LA

Non performance. I was promised a great service and even disclaimed that my AC was old but still working. When it needed replacing they denied my claim. I was told when I bought the warranty that the age didn''t matter, that if if needed replacing that your company received discounts from all of the major companies and my out of pocket would be minimal. I was not even offered this service. The sales person did such a slick job that I bought a 3 year policy. Just a few months in when my claim was denied I asked for my money back. I was refunded for year 2 & 3 but not year 1. I am a Realtor and was offered extended coverage for each warranty I referred. It seemed that the sales person was more interested in getting more business than taking care of my needs. His name was Bernard H. I will not be recommending your company to anyone.

4 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Douglas Jasper, TX

If the service doesn't get better I will cancel my warranty. I was not happy with my experience filing a claim. My washing machine broke and it took 10 days to have someone look at it. When he decided it couldn't be fixed they declined to replace it and called someone else out for a second opinion who never showed up. They passed my claim around and didn't end up giving me enough money to cover a new washer.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty efforts is to continue to raise the bar as we look to enhance the customer experience in all areas of business.
We thank you for your feedback as we regret to hear your experience unsatisfactory. We apologize for the inconvenience and will contact you directly to satisfactorily address your concerns .
Regards,
CHW

Aug. 7th, 2019

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Emma Memphis, TN

I was having issues with American Home Shield not completing their work. So I wanted to try a different company. Choice sent a representative out and fixed the problem.

4 years ago

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Filberto And Toni St. Petersburg, FL

Choice Home Warranty answered all my questions and provided the best value for my needs. Had a plumbing situation and the service person responded quickly.

4 years ago

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Tammy

Not easy to contact, you wait online for an hour. After an hour, I hung up and called sales and they got me a manger, who answered right away. I was calling because they over charged me. They are cheaper but I am not happy about having to wait an hour.

4 years ago

Reply from Choice Home Warranty

Based on the information that we have obtained, you were not satisfied with our policy and the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Choice Home Warranty

Aug. 10th, 2018

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E Laverne Orlando, FL

The price and benefits are the reason we went with Choice. They always have resources in place. When you call, you get a response and somebody takes care of the problem.

4 years ago

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Virgie And Cozy Rayne, LA

Choice Home Warranty covers a lot more than other companies I have heard of, so when I saw their advertisement on TV, I called them. The representative was very nice and polite and took time with me.

4 years ago

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Daniel Summerville, SC

The service was excellent, they did exactly what they promised, they sent a repairman the next day. Their customer support is good and accurate with their responses.

4 years ago

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Allen Ponte Vedra, FL

They were very helpful to me deciding which warranty company to go with. They are very professional and they actually called me back and answered my questions.

4 years ago

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Angela

My mashing machine broke and I called the guy, who said it could not be fixed, and they gave me three hundred dollars to replace it. They're punctual and very trustworthy.

4 years ago

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Barbara Lexington, KY

There have been both bad and good experiences with them. I've had them a whole year and the first time they were not able to get someone right away to me and reimbursed me very promptly. I also I had a leak and they said corrosion wasn't covered.

4 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

We appreciate your feedback and have forwarded your concerns to our Executive Office so we can enhance our customer service in all areas.

Aug. 1st, 2019