Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star_border star_border

Ryan P. Kemble Somerdale, NJ

They did fulfill their obligations under the warranty, however, they dragged the appeal process out unnecessarily and then followed my initial recommendation to have someone else look at the unit. The result was having a non-functioning AC during the peak cooling season.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Molly Richard Harrison, TN

Seems like there are a lot of loopholes in what they cover. They also call, text, and email CONSTANTLY to try and get you to extend. I was thinking of extending initially, but the call and voicemail and email I receive at least once a day has made me reconsider. I feel like you’re only this pushy if you’re scamming.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Byron L LaPorte Webster, TX

my most recent experience with Choice leads me to believe that they have forgotten that they are in the customer satisfaction industry. i reported an incident and provided feedback after the job via the survey i was sent and have never had a single response from anyone about the horrible experience. no one has reached out to find what could have been done better, or any constructive criticism. they treat customers as though now that they have the money from the contract, customer service is no longer necessary or even a priority. they expressed that in their handling of the claim. you cannot speak to anyone with any decision making authority when you call the tolll free number. you have to set up a call way out in the future.....and when you do set up the con call, they dont show up and dont even have the decency to email you or let you know why they didnt show up. keep in ind they set up the call. not only that, but they didnt reschedule. i had to call back to reschedule and had to strat the progress from the beginning again....including the two-3 days scheduling delay. they have no integrity. the contractor they sent out indicated their diagnosis, and it got twisted by the Choice Home warranty team. they just wanted to reach the decision that the item was not covered so they could negotiate a "meet me" point instead of claiming responsibility for the equipment failure. a complete waste of money but most importantly, the customer service skilss are non existent and they make the paying customers feel like they are doing us a favor. disgusting

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Branc Painter, VA

I believe this company is not an honest company. My air conditioner was broken, they sent someone to evaluate the problem. They only performed palliative correction which lasted a month or so. Then we called them again complaining it's still not working. They again someone out again. They knew it was a larger problem and again performed a bandaid solution. You guess it, broke down again, this time asking me to find someone because they were unable to find a contractor. My guy came out and found the Handler was bad and needed replacing. They were only able to cover maybe 1/2 of the cost because they deduct the previous visit cost from the total annual cost allowed for air conditioner repairs. I was able have representation by a local Attorney to represent me because they are not honest with what they represent to their customers! I cancelled my policy with them and signed with American Home Shield. I do not recommend Choice Home Warrenty to anyone!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim was fully covered up to the terms and conditions of the policy. We regret losing you as a customer.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Elizabeth C Stewart Roswell, GA

have been pleased at prompt responses. However I was disappointed at how much they gave for replacing a washing machine. To me " if we can't fix it we'll replace it" means replacement cost!

2 years ago

check_circle

Verified Customer

star star star star star_border

Chris Mather Berwyn, PA

After Ida I tried calling for 2 days to get service and was unable to get thru so I ended up paying for the service call out of my own pocket. You cannot market you are 24/7 if your phones aren't working!

2 years ago

check_circle

Verified Customer

star star star star star

JACK & DELYCE GUNION Conroe, TX

We think Choice Home Warranty's price is competitive, and they give quick service. They stay on top of things while the utility etc is being repaired.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Forrest L Himes Grand Junction, CO

Some time they do a great job; however, I have had problems getting items prepared and would have to be replaced despite the company's claim that they would match the cost to replace with a comparable product the amount would not even come close.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Chris Acworth, GA

They use qualified service companies & their website all ou ws for easy submission of claims. Rating would be 5 if they offered the same per month cost without having to purchase a multiple (5) year contract.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jillian Harriman, TN

It was highly recommended by our realtor. I would like there to be more information on the website. I don't feel like they are that supportive and they don't really listen to us and take the time to understand our questions. They were able to find a company within a couple of hours so that went very well.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Harold

It's affordable though they only gave me a hundred and fifty dollars to replace the washing machine which you can't do for that much money. They are always punctual when they come out.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Rob North Las Vegas, NV

Generally choice home warranty it pretty decent. I did have a problem with the water heated and it took a long tome to get to my place. That was not a smooth process. The have the best prices.

2 years ago

check_circle

Verified Customer

star star star star star

Syed Plano, TX

Recently the conditioner broke and they sent a technician quickly. They found it had to be replaced and everything was done fast and to my satisfaction. The service is good.

2 years ago

check_circle

Verified Customer

star star star star star

Mary Lorton, VA

Seems like Choice Home Warranty is the best option. They have always been very easy to contact. The communication is quick and easy. It is resolved easily.

2 years ago

check_circle

Verified Customer

star star star star star

Bobby Meriden, CT

Very cost effective. I highly recommend it. The service is very efficient. The people are very informative. The technicians are very professional. It went smoothly.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Virginia Beach, VA

They suck. They have not been there when I needed them. The quality of service is terrible because they have not helped me. I am currently in the middle of a claim right now. I called my claim in a week and a half ago and have yet to have a contractor come out. They said the contractor would come out this past Monday and they were a no show twice. I had to call Choice and ask them to help me try to get somebody out here to my house and now I'm still currently waiting with no air conditioner and I'm the one who's having to do all the legwork, they have not done anything to help. They don't support their customers. Once the file of the claim over to get a contractor nobody followed up to determine if the contractor is doing what they're supposed to be doing. It just goes into the void until the contractor happens to send something into them or their customer called to complain.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 8th, 2021

check_circle

Verified Customer

star star star star star

Theresa & Frank San Antonio, TX

I have had you for a few years and I have always appreciated all the work you have Done in my home. You have always been there for me. I thank you so much.

2 years ago Edited February 26, 2024

check_circle

Verified Customer

star star star star_border star_border

Anonymous Southaven, MS

They offered me a good deal. It's not what it's saying it will do. They were telling me that my claims weren't covered when they were. Some supervisor was supposed to call me back, they never did. I don't know what's going on with my claim.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan Sours Claymont, DE

I would rate them a ZERO if I could. I called in my claim on 7/17/2021 for my hot water tank not heating the water. I received a quick response & was immediately assigned a technician. I ended up having to call the technician to remind him to show. He came after 9:00 pm. He claimed the hot water tank needed a new burner & a thermal coupling. I was then informed the parts cost $700.00 & I would be responsible for an additional $200.00 charge above the $60.00 service fee charge. I contacted CHW to inquire about the $200.00 charge. I was informed that the cost of the parts exceeded the $500.00 limit. I disputed the $200.00 charge & George from customer support said he would look into it. Upon rereading my maintenance agreement, it states "Your sole remedy under this agreement is recovery of the cost of the required repair or replacement, whichever is less. You agree that, in no event, will Our liability exceed $1500.00 per contract item for access, diagnosis, repair or replacement." FINALLY, on 8/31/2021, the technician replaced the parts. A week later, still no hot water. CHW rescheduled an appointment for the technician to come out. The technician said he wasn't able to come out then, it would be the following week. We had already gone 3 weeks with no hot water & a newborn in the house. We decided this was unacceptable. We had contacted another technician on our own & the part needed was the censor. We decided to purchase a new hot water tank & had it installed ourselves for a total of under $700.00. If the parts cost $700.00, why didn't CHW just replace the tank to begin with? I then contacted CHW with my complaint & demanded my $200.00 be refunded & I told them to cancel my policy. I spent 2 hours on the phone, spoke with 8 people & got disconnected 3 times. Each time I called I had to start back at square one speaking with customer support. EVERY time I was transferred to the Resolutions Department, I ended up getting disconnected 2 times while speaking with Resolutions & once while being transferred. When I called back later, I was told my $200.00 could not be refunded because I had canceled my policy. Now tell me this company isn't a scam.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Inge perry Chattanooga, TN

calls to Tony, it was always coming in the next day. After I finally calling Tony myself he stated he had to buy from his vendor or he wouldn’t make any money on it. So after cont. to call him always not in yet. You can buy one at Lowe’s for $119. The last call was last Friday stated it would come Saturday. I called him back on Monday. Yes it came in. He said he would put it in on Wednesday between 1-3. Had Simone at the house waiting. After 12pm on Wednesday he texted me stating could he come next week he had an emergency. I told him no I had waited long enough he would have to send someone else. At 5.30 he texted would was the address. S finally came after 6 pm.this was from July 15th to august 18th. I think your co. Tried but had to buy from the vendor. When it came in he was coming yesterday. But at 12.30 texted he had an emergency and could he come the next week. I said no. It had taken over a month and to send someone else and I was calling the company. Than I got a text wanted the address. Someone finally came about 6.30 pm.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla Anderson Mont Belvieu, TX

Company only want to replace my washer, then it takes over a couple weeks to discuss issue of why the offer was so low to replace. Then we we agree to a payout, we were specifically told we would get a check in the mail. Now this Tuesday I get an email stating that they are sending me a Lowe’s gift card??? I called Choice back on Tuesday to say no I don’t want the gift card because I’m buying my washer elsewhere and I’m told that the gift card was already sent…..sorry we can’t change it????? We NEVER RECEIVED another email with the Lowe’s gift card in it. I searched my trash and junk mail. So I call again and now I’m told “unfortunately we cannot do anything because it was already sent. I reiterated once again that I had called before it was sent and the person I spoke to told me that I would get a call from a supervisor before the 24 hours?? Yeah, I never received a call

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dave Beckett Reynoldsburg, OH

They didn't cover my broken water pipe leak in basement? The rep said it was a pre-existing condition? It was not! We appealed it took 2 months and nothing but excuses! It leaves a bad taste in your mouth when your legitimate claim is denied!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star star star

Randolph Persaud Matawan, NJ

This was my first call and it was done to my satisfaction. I was very pleased with the service from the time I made the call to the completion of the service.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kristen Henderson, NV

The recent claim I submitted was handled very poorly. The case manager was not well informed and did not help me resolve my issue. I had to pay out of pocket for a repair that should have been covered by my policy. It was very clear Choice had no intention of paying the claim and did not allow me to get a second opinion on why the part failed. The initial opinion was wrong and that was verified by a 3rd party who was unaware of any home warranty policy.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sefra Perkins Houston, TX

I called about leaking from my upstairs bathroom and instead of the problem being fully fixed, it was only partially fixed. When I called about about the leaking that was still going on, I was told I wasn't specific enough and since the problem wasn't fully addressed on the previous visit, it would have to be a new claim and I had to pay another service fee. What a rip off considering I hardly used the warranty I've been paying for over a year. Way to treat your customers.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star star star

Maryellen OBrien Las Vegas, NV

Timely. The organization they paired me with was extremely efficient and communicated very very thoroughly and promptly with me all the services were done as promised

2 years ago

check_circle

Verified Customer

star star star star star_border

Melody & Maurice Cowgill Las Vegas, NV

Your Technician was supposed to come back the next day to finish the job and we waited, but he didn't come back. I think my husband had to call him. But he did a good job when he finished it.

2 years ago

check_circle

Verified Customer

star star star star star

Felishia Neal Greenville, NC

My burner went out on my stove ,I filed my claim and was connected to a repair service and they got my stove fixed and all I had to pay was the deductible

2 years ago

check_circle

Verified Customer

star star star star star

Dean Pray Sun City West, AZ

Most recent experience was CHW getting pool pump repaired back in late June. CHW quickly set up appointment to have pool tech repair/replace non working pool pump.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kristen Kennedy Pearland, TX

Several service calls have gone very well, but we have had them tell us items were covered and then were surprised later with a bill. We also had service calls take over a week for an initial exam of our parts needing work, and received minimal help in having services made timely.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Debbie Nederland, TX

American Home Shield was frustrating so I switched to Choice Home Warranty. It was the best option at the time but now I am seriously considering changing services again. I am in the process of a claim right now and I am waiting for the technician to come back for a third time. It has been over a month of them working on it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Sagar Suwanee, GA

The overall premium could be lower but they have taken care of my issue with the air conditioning. They scheduled a technician for me and it was fixed quickly.

2 years ago

check_circle

Verified Customer

star star star star star

Nick Canton, GA

The people that came to fix my malfunctioning air conditioning were very professional. They did a good job and they did it quickly. Choice got them to me the next day.

2 years ago

check_circle

Verified Customer

star star star star star

Oluwafunke Riverdale, MD

Even when you place an order online, they still respond to your claim within 24 hours. It is also cost effective. I only pay 60 dollars every time I call a technician.

2 years ago

check_circle

Verified Customer

star star star star star

Yusuf Columbus, OH

Choice Home treats me very well. I will refer my friends to them. I get good service with them. They always respond to my calls and solve my problems as fast as possible.

2 years ago

check_circle

Verified Customer

star star star star star

Alton Georgetown, TX

Good company that was recommended by our realtor. It is easy to use. When our garage door was malfunctioning, we were satisfied with the person they sent.

2 years ago

check_circle

Verified Customer

star star star star star

Lecia Knightdale, NC

After my AC unit went out, I had someone here that day. I was very surprised. They sent the best company to do the job. It is easy to book appointment[s]. It saves you money.

2 years ago

check_circle

Verified Customer

star star star star star_border

Bryant Atlanta, GA

For the most part they are good but the last time I used them, they told me something wasn’t covered so I called back and they told me it was because the wiring of the doorbell was outside [of] the house.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Sharon Gates Trenton, NJ

When I called to inquire about CHW I asked how long the wait was for a repair. I was told it was 24 hours in my area. However when I needed servicing on my AC it took over 1 week to get a technician out. The technician was awesome. I am disappointed in CHW's reply to my question about turnaround.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Don & Margaret Callahan Katy, TX

We have lived here exactly 2 months & 5 days & have had you out 3 times & again tomorrow for the microwave, which you were here exactly 1 month ago today for same problem and I hope i'm not charged another call out fee

2 years ago

check_circle

Verified Customer

star star star star star

Arthur Lesesne Smyrna, DE

Listened to my concerns, scheduled someone very fast to check out our Air conditioning. Technician was very professional and fixed the issue quickly.

2 years ago

check_circle

Verified Customer

star star star star star

Kathy Sayre Edgewater, FL

I received fast experienced help. The job was evaluated with a thorough explanation. The workmanship was very satisfying even included proper clean up

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy Boris Creedmoor, NC

Send out people who are totally incompetent break the appliance that they are surpose to be fixing .He broke my ac in a spot he knew would not be covered by choice warranty so he could do the job independently. When I put in a claim to appeal the appeals person just kept saying that the part wasn't covered, not taking any responsibility for the fact that they sent out a person who was rude ,didn't want to go in the attic because it was to hot and was slamming and kicking the unit never said anything about what the other gentleman they sent out had sent picture's of which leads me to believe that the other gentleman damaged that part because he kept saying he could replace my ac through his business. Very disappointing

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Carlos Carrillo Fredericksburg, VA

They are almost perfect. I wasn’t aware that there where some issues that, if came up, I had to pay out of pocket to fix, even though it is the appliance? A little confusing, but am happy with the service

2 years ago

check_circle

Verified Customer

star star star star star_border

Kathleen Larkin

Good work. Took longer than expected but work was good and equipment also. Technician Kevin was really impressive. Friendly, knowledgeable, always let me know what I was happening. A excellent worker & a real gentleman.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Ken DeGraff Franklin, TN

I have made one claim and the service company did not show up on the scheduled day. I called them first thing the next day and they informed me they were never contacted by you. They came out that day and did an excellent job.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Aug. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Elaine Dumanski Las Vegas, NV

I had a plumbing issue that was not covered last year made me skepical. This year had a air conditioner claim it was covererd,took a long time for teck to come I am sure it as due to extreme heat

2 years ago

check_circle

Verified Customer

star star star star star_border

Debbie Las Vegas, NV

So far the service by the company has been very prompt and the jobs are handled very well. When our AC went out on a holiday weekend, they had someone out the first business day. The price is good.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous Wichita, KS

We’ve used them two instances. One was when the icemaker quit working. They assigned a repairman to come fix it. They were prompt answering the request.

2 years ago

check_circle

Verified Customer

star star star star star

Milton Upper Marlboro, MD

Staff is knowledgeable and friendly and the technicians have done excellent jobs. My conditioner went out and they fixed it and it is working better than it was before.

2 years ago