Name: Choice Home Warranty
Rating: 3.8

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Stacy Himmelspach Clarkston, MI

I was sold your policies without transparency. Meaning, there are so many things CHW does not cover: fireplaces, switches for jetted tubs, etc. Also, I was not told replacement appliances are completed with builder's grade. Nothing in my home is builder's grade, the lowest quality and functionality provided. My home has name brand items, whirlpool gold, maytag, bosch. I want the option to get refunded versus installing builder's grade. For example, my disposal was 3/4 HP. Your technician replaced it with a 1/3 HP. That is not satisfactory. I wanted the option for a refund so that I can purchase what I want. This is why I cannot recommend CHW to my family and friends.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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JoAnn Schwartz Saint Louis, MO

Approximately 2 weeks after moving in my new condo and discovering my heating element in my oven was not working, I was denied coverage saying it was not covered. I had to call back before being approved for repairs.

2 years ago

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Ronald W Katz Northbrook, IL

The warranty is very limited and should be better explained up front- service has been very good but all the extra costs and expenses for the "non-covered" items are extensive and the contractors pad these costs to make the savings minimal even when items are being replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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John T. Smith III Longview, TX

Leak in gas fireplace not fixed; water in refrigerator Deli Tray still being observed. Plumber who showed up to originally repair fireplace gas leak, showed up with no leak detector, no tools, no mask. About to re-schedule repair of fireplace gas leak.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 25th, 2021

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Peter J Tabilang Honolulu, HI

The service is more than satisfactory however some of the service techsu oh that they provide outside of Sears repair have been less than admirable in how they pretend to work

2 years ago

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M key Glendale, AZ

Ease of a perfect fix to our pool! From the first call to a 5 minute appt to verify the problem and quick response to fix. Thank you ChoiceHomeWarranty

2 years ago

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Char Daugherty Kansas City, MO

They have been helpful in many ways and they would have been excellent in every way if twice a year they would offer free inspection for the furnace and air condition like some other companies.

2 years ago

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Kadir Koken Collierville, TN

Unprofessional service and helping to resolve water leak in the house. Paid from my pocket to fix water leak in the house which is under the warranty but unprofessional service staff to understand the problem. Even the service staff doesn't try to identify where the problem is. He just looked with bare eyes and find the problem with out technological devices. Completely unprofessional. I fixed the leak by my self and try to claim the support is telling I did without their expertise which I need to keep water leak in my house. The unprofessional service staff will come to fix it so the warranty can cover. It is worst experience for me. I will fill out complain in BBB.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

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Mario Pflugerville, TX

For smaller items I would definitely recommend. I’ve used it several times. Once for the ice machine, it wasn’t producing ice and they came over and decided to order a new one. They are also fairly good for expensive things like the AC unit. You kind of have to dance around to get things replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2021

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Stephanie Summerville, SC

They have not resolved any issues and there have been major issues caused by a technician they sent. I requested a technician for my hot water heater and the person they sent out did not install it properly and it has caused three separate major leaks. They have not helped me resolve it. They will not let me speak with a manager. The person they sent for my garage door was awesome and they were quick to send him. He did a wonderful job.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 17th, 2021

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Bryant Blue Bell, PA

It would be nice if they were a little more responsive. The quality is pretty good because the contactors have been good. I had to have three people look at my dryer before it was decided it had to be replaced. I am only getting two thirds of the cost so that is a little deceiving.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2021

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Margaret Birmingham, AL

I have no follow up on my last claim. My air conditioner was leaking through my ceiling and it turned out to be a clogged overflow line which although Choice claims to support air conditioning systems and the overflow pipe is definitely part of the system they refused the claim saying they do not cover overflow pipe and overflow fans so I was not happy with that and that's the only time I've used it, so so far my experience has been unhappy.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Nov. 16th, 2021

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Anonymous Tampa, FL

I had a trouble with one of my appliances and it was fixed in a couple of days, there was no hassle at all. The workers are excellent. I was very pleased with them.

2 years ago

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Jerry Mesa, AZ

It didn't take them long to figure it out and it didn't take them long to take care of the problem. I had a good group come out here and take care of the problem.

2 years ago

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Melodie Covington, GA

Efficient and effective and quick response time. I just used them last week, the air conditioning unit wasn't cooling as it should and they sent someone out within two days.

2 years ago

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William Vienna, VA

They did what they needed to to get the job done. They were quick and they came out the next day got job done. I used them twice for my furnace and they work out well

2 years ago

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Brian Lexington, SC

It only called twice and both times my problem was resolved quickly and efficiently. I had a clog In my sink and it was resolved in a few hours and another time things were squared away that same day.

2 years ago

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Richard Paramus, NJ

I had a very disappointing experience, the agent tried to help me but she said wasn't able to do much. They didn't take care of my needs. I used it very recently, my dishwasher stop working so I paid sixty five dollars and a repairman came out to fix the thousand dollar dishwasher and he said it's probably a circuit break and it could be a circuit board, they couldn't be sure and he said that they're going to pay me to replace it rather than fix it so they came back and they offered me two hundred forty six dollars. I just bought a new one and it cost me twelve hundred dollars so you know the fact that they "replaced" the appliance is bullshit. The person I dealt with was good and customer service was good.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Roy And Sharon

I had another home warranty for a long time but I saw a commercial and compared numbers and decided to make a change. I haven’t had any problems with them since I’ve started. Every time I contact them, they come out except when I called for the air conditioning. The serviceman that came our for that said the compressor went out because it was neglected and not service properly which was a lie. They would not replace it. I was disappointed with the way they handled that.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

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Reginald Dallas, TX

The customer service has improved significantly. With my very first claim for the warranty company, they came out and practically destroyed my things and I wasn't happy about that and the next time was great.

2 years ago

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Walter Brownsboro, AL

I’ve tried other companies and so far my experience with Choice Home Warranty has been good. The air conditioning went out and they sent a technician to fix the problem.

2 years ago

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Helena Fort Washington, MD

Each time I’ve used them, they have been pretty good, though I wouldn’t say excellent. Recently they had some out within 24 hours. That was a pretty good experience. It is a good choice.

2 years ago

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Chip Las Vegas, NV

A real good person was sent out promptly. They are always prompt to answer the phone. They lined up a heating specialist to come out to look at and determine if it was bad.

2 years ago

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Barbra Sun City West, AZ

You guys are great but the vendors you se are not good. One came to replace the water hearer and charged four hundred and twenty dollars. They said it was for extra parts but it was a real big rip off. You are quick to respond.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Rajeev Spring, TX

Most of the time, they are able to honor my claim. On the kitchen faucet, they actually failed. Sometimes they reject a claim for no apparent reason. I like the online website and not having to call.

2 years ago

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Gordie Karels Rapid City, SD

Needed refrigerator repair. Filed. Claim and repair was initiated in four days. Professional technician handled the repair expertly and followed up with a replacement part within a few days.

2 years ago

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Linda Heckel Bonita Springs, FL

Too many times I've been deceived and assigned a company that did not have insurance pay insurance papers to enter my building. As many times as I said they must have these documents they still assign a company that does not have them. I tell them they have to be out of my building by 4 and they will assign somebody to come from 2 to 6 I get tired of telling you over and over what the requirements are to get into a high rise. Another time I was told I need a whole new air conditioner I called another company and it's all it was was a $150 thermostat instead of $8000 that the company you sent out wanted to replace an air conditioner that was not broken.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Patricia A Wheeler Mesa, AZ

This has been the worst customer service I have ever received! My last claim was denied based on a lie by the service provider. I filed an appeal as I was directed to and no one ever called me to hear my side. So what was the purpose if you do not care what your customers think. We are the ones that are keeping your business going!! He lied and said we dismantled our pool pump so our claim was denied. He also reported that he was installing a 2 hp pump which our pump was only a 1hp pump, so I am sure he pocketed the remainder of that money. I didn't want him coming back to my house but we let him come to install the new pump motor and he was supposed to come back with the nut and bolt for the filter clamp but never came back so I am sure he pocketed that money also!. The first day he cam he was here for 5 min and asked for the service call fee and said he would be back and I called numerous times to try to get him to come back and all I ended up getting was a denied claim. You need to care about your customers as well as picking a reputable service provider!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Colleen Atco, NJ

Although when they left the garage disposal was working, they said it was corroded and needed to be replaced. They even took pictures as prof. After a week I called and was told that the warranty co was NEVER made aware or shown pictures. They called the contractor that they sent out and they told the warranty co that as far as they were concerned, the job was closed. Because of that the warranty co will NOT replace it until it stops working, even though it is corroded. Breakdown of communication period.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Rakesh Salt Lake City, UT

Quick and good service. I was surprised to receive save day service, although that's not what I was expecting. Was totally surprised with the quick and quality service

2 years ago

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Rita Hattiesburg, MS

I have had plumbing go bad this week and a refrigerator and both problems are now resolved. My commodes flush and I had help getting a new refrigerator.

2 years ago

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Donna Donovan Scottsdale, AZ

You tend to repair vs replace the which leads to multiple calls about the same issue. And each time I report an issue I get charged the $45 service fee. My garage opener is a perfect example- it took 5 calls before I finally got a new one.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Debbie McKelvey Mount Pleasant, SC

My refrigerator is worse than before you fixed it. They arrived quickly but less than 6 weeks later there is water leaking on the floor the panel on the door doesn't work and the inside of the fridge only goes down to 50 degrees. workis

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 10th, 2021

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Raymond Alvarez Columbia, TN

Because it was on a Saturday that my unit went out AC it was quite warm my wife needed the coolness because of medical reasons so they can't have anybody over here to move that Monday so I had to go out and buy fans throughout the house to have air circulation so that's why I gave it hey three star

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Thony Daye Evanston, IL

I placed a claim on a Friday morning for my furnace and they dispatched a technician the same evening. The technician resolved the issue within 1 hours.

2 years ago

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Debbie L Quist Jacksonville, FL

They were not very prompt in the last 2 incidents we had to utilize their services for. over one incident, we had to incur the expense of a hotel room for 2 nights plus pay 2 separate deductibles and on the second incident we had to wait the weekend without any water. Unsatisfactory. on the second incedent

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2021

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Denise Weinberg Houston, TX

The electrician and the AC repairman srnt by Choice Home Warranty both said I needed a new breaker box. However, the powers that determine whether a job is authorized decided against it. The AC keeps leaking freon but CHW dsys they won't fix it. It seems to me the purpose if CHW is for people to buy the policy and keep the executives is big figure salaries. I am not getting my money's worth of service. But, then, bad on ne yo be so naive to think that an American business would be concerned about the welfare of its customers.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Nov. 4th, 2021

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RELLA Stern Las Vegas, NV

You have to fight for every claim. Called 4 days in a row concerning a claim and got "it's not covered". But for an upgrade of $250 the claim will be covered. Paid for upgrade and still "not covered " By the 4th day, after paying $750 in upgrades on my 2 properties, it still was not covered. This was for a garage door and it would not open. We paid $500, an emergency upgrade as you normally have to wait 30 days for it to take effect. Said they would send us $250 back since we didn't use them to fix garage door. We ended up paying out of pocket at a much lower price than Choice was charging. Four days, endless hrs on the phone each day, and all that money to upgrade and Choice did nothing but lie to us. I'd never recommend this company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Jill Hatcher Blue Springs, MO

They were hard to contact when I had a problem. Then once they checked the appliance, it took over two months to receive the gift cards from Lowe's so I could purchase the new, replacement appliance.

2 years ago

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Larry Buck Tallahassee, FL

Honest, helpful, affordable, competent service techs, willingness to work with "your" tech if CHW tech not available or good. All in all, highly recommend CHW.

2 years ago

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Ohsung Kwon Leander, TX

I found a new warranty company this year, but I hated it. There was a problem with the air conditioner, so I applied and solved it, but the company in charge of the repair asked her daughter for money and took it. But no one solved the problem. I still haven't received my unfairly charged money. After a year, I think I'll have to look for another warranty company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

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Kimberly Lilly Port Charlotte, FL

They sent a tech out to look at my dishwasher. He said a Roach infestation caused the damage. Utter BS. I have lived in my house for 2 years and have NEVER had 1 Roach. But they believed the tech, over the customer. Even though the control panel is wobbling in there. Cancelled them and moving on to someone that values their customers. Giving them 2 stars instead of 1, because that did fix my A/C a couple months ago

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Kristin Warminster, PA

There have been a lot of issues with getting companies scheduled. I've already had to fine my own. This last visit the guys were very good but your company wouldn't continue with what I needed and I just realized the problem wasn't fixed. I'm unhappy about this. I would like someone to contact me.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Brad Newbigging Nashville, TN

You sent an unlicensed technician to work on my air-conditioning who quoted me $1500 to repair it. When I had a licensed repair man come out it was a house call of $60 plus $15 for blowing the air conditioner out with pressurized nitrogen. That allow the AC unit to go back to normal and properly work. When your technician said it had to be taken apart taken out of the house and chemically cleaned. When I asked to see the license for the people you were sending to my home you told me that I could not see it, then after speaking with several different companies they all seem said they send out students they don't have their licenses yet so be careful and be aware .

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 26th, 2021

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Cheryl Pleasant Grove, AL

Choice send a contractor out to my home(a no name brand co) After the person left my unit was making a loud screaming sound later on we had not air. When we had freezing air b4 this co was dispatched to my home. Now Choice wants me to pay and out-of-pocket cost if 400.00 to have it fixed by the same company that broke it. No thank you. When I inquired about why was I paying when they sent the co out choice said it's not their fault. It's between the co that they sent out and me now. Pitiful I've never heard of such a lie. I will never sign on with this co again. And if you do ck the credentials of the company that comes to your house that's been dispatched from them if they have bad ratings please send them away.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

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Ego Ibida Centreville, VA

Highly disappointed that I complained about my AC not working. After paying my deductible, the provide adiced your company for replacement of uni, paid my deductible. Your company only went to pay a little fraction and wanted me to pay a huge amount to the provider. I was shocked because that was not what they told me. I called the customer service rep, she was very rude and asked if I want to accept the deal - yes or no? I told her mo and she said a case rep will contact me. I waited and waited for weeks, nobody contacted me. So I called back, again the female rep was rude and asked me to complain on line. As I was talking to her to note my complain since i already have her on line, she banged the phone on me. The last time I called, I got a male rep, who appoloziedand entered my complained. Promised someone will get in touch within 48 hours. And it did, but unfortunately the lady that was supposed to called me did not because she was still busy with an customer. The rep that came on the li e was very rude. First she did not apologize for been very late . And our conversation did not go very well We were just arguing back on forth on the phone when she told me that I have to start all over and pay another deductible to the provider since I did not respond on time. That was a RIP-off.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Reginald D Augustine New Haven, CT

My upright freezer should have been covered . When it broke I found out it wasn't even though I paid the extra cost for it and had an e-mail from their company saying it was covered. I added a 2nd refrigerator about a month or two after I initially signed up and they said that was covered not the freezer. They would only cover the freezer if I dropped the refrigerator coverage for a month even though I sent them a copy of the e-mail (which had their letter head and address on it) that said the freezer was covered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

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Larry Johnson Huntsville, AL

It seemed like you had to fight with them to your issues resolved. I recommended them to my daughter and have been toltally disappointed. She is totally disappointed in the company. It appeared they were picking things out of the contract to deny her claims. She had one open and and the tech never completed the job and CHW closed the claim without fixing the issue.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Rebecca Littleton, CO

In theory it is great thought that if there is no CHW service technician in your area that you can get your own. I am having issues being reimbursed the full amount and I feel that CHW's responses are vague and I continually try to provide them with additional info and it as not been resolved. Feeling frustrated that it is Oct and the repair was in Aug.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Cathy Apison, TN

Excellent response time and courteous, professional service. Guys who installed the new A/C unit worked quickly but efficiently and left the area clean and spotless!!

2 years ago