Name: Choice Home Warranty
Rating: 3.8

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Catherine Longmont, CO

They found me a plumber who was friendly and knowledgeable. He lived a distance from my house but he did come back a few days later to replace the part. I am disappointed there is not a serviceman in my immediate area.

2 years ago

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Don And Vicki Cottage Grove, MN

Wish they had more contractors in the area. They seem somewhat limited in our area. The rest is good so far. They followed through with the water heater. It was done in a quick amount of time. A day or two.

2 years ago

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Andrea Upper Marlboro, MD

The system is automated so you don’t talk to a person. The next day a rep called me and scheduled an appointment. The service was really good. It was fixed right.

2 years ago

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Ronald Virginia Beach, VA

Seemed like a good value when I started. The people that are responsible for reading the claims don’t read them. For example for our microwave we had all the parts replaced and it is not fixed. We had three different repair people come out and after four months it is still not fixed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Anonymous Las Vegas, NV

I shopped around a bit and felt they were right for me. They sent someone out the next to fix my toilet. They denied my claim one time because I didn’t call them before the problem got worse.

2 years ago

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Patricia Pittsburgh, PA

If something happens it is easy to make a phone call and get someone out. I am not worried. The customer support answers phone calls and always gets someone out. I did have to complain to get them to replace the ceiling fan. I did appreciate that when I didn’t want a contractor to come out because he is negative, they sent someone else.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Edrena Salisbury, NC

When I called to have the dishwasher fixed the technician said it couldn’t be fixed and needed to be replaced and reported that to them and they offered me only two hundred and fifty dollars. I couldn’t get a dishwasher for that amount so I don’t have a dishwasher. Other times I am satisfied with how they solve my problems.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Anonymous Sykesville, MD

I chose them for the price. The first time went to use it, they told me even though it was passed the thirty days, they were not going to pay for it because they thought it was too soon. For the most part the service is good but sometimes they offer you a lower value to replace things.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Tressa Marietta, GA

Thought it was a good investment but I’ve had trouble with my dishwasher ever since September. We’ve had eight service calls and multiple items replaced as promised but we can’t figure out how to get our dishwasher replaced. All of the people they have sent to the house have been professional and cleaned up after themselves.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Ashley Indianapolis, IN

I will not be renewing my policy with Choice Home Warranty. I will for sure be going with a different company. They did not cover the full cost of the microwave. I also had a plumbing issue and it took them 48 hours to come out even though it was leaking on the first floor of my home. I couldn’t wait 48 hours so I had to pay out of pocket and they don’t provide refunds or any type of assistance.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Darlene Cross, SC

Really happy that I can talk to a real person who understands us. When my washer quit working, the guy came out in a couple of days and ordered a part and was able to fix it.

2 years ago

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Michael Summerville, SC

The service technician was great through the home warranty company. I had one situation they siad was normal wear and tear and they didn't want to cover.

2 years ago

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Frederick Lanciano Clermont, FL

Friendly service writers they always send qualified companies for repairs if something is unrepairable they give you a fair amount to replace it very satisfied

2 years ago Edited January 10, 2024

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Carolann Coriano Leland, NC

Finally, after many, many repairmen sent by you, none of whom fixed the problem, Clayton from A&E Sears made the correct diagnosis and our issue has been resolved.

2 years ago

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Michelle R Emerick Chicago, IL

We have had no heat for 11 days. Yes, our repair has been approved. But our service provider is not moving forward since he has been told by Choice that Choice will only pay him a total of $650 to install the furnace. He usually received $1560 to install and cannot afford to install for $650. Choice told him 2 days ago that Choice would contact me to discuss within 24 hours. No one called. I called yesterday and begged to speak with a supervisor and was denied this ability. I was told someone would call within 24 hours. NO ONE CALLED. We have no heat and it is 27 degrees Farenheit in Chicago. We are paying high electric bills for 11 days now for space heaters as I am having to keep our water running to keep pipes from freezing while Choice fails to follow through on their commitment to us the policy holder. Why will Choice does not pay the service provider the needed cost to install our furnace. I am on the phone now with a Choice service rep Norbert on the "questions about your policy line" and he is saying the operator yesterday did not make record of our call, nor did that operator make the request he promised for me to speak with a supervisor. I called at 3:02 and was on the phone with him for 13 minutes. It is 3/10 and I called at 4:02 and am asking to speak with a supervisor and get resolution about when I will receive our furnace and some heat. 15 minutes later and I am on hold again. And again I am waiting for a supervisor to call me within 24 hours...

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 22nd, 2022

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Edith J Coleman Montgomery, AL

Microwave issues. Sent a technician out. Tech said he needed to order a part, never called never came back. We finally called Choice and they stated they could'nt replace microwave, not usual wear and tear. The door handle had come off. They only gave us a credit towards a new microwave, which we are still waiting on.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Ivy And Linda Denham Springs, LA

Every time I call them, they are very helpful and have assisted me. They follow up on things and help the customer. Our garage door was fixed promptly. It is an awful amount of money.

2 years ago

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Joann Tampa, FL

Used it recently for my air conditioning and they told me what I needed to correct it. They normally respond right away. I was offered a pretty good deal.

2 years ago

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Myleen Beckum Pekin, IL

The tech team they sent to fix my garbage disposal came right out the day after i requested service ... on a sunday... and were so polite and professional. Loved them

2 years ago

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Keren Cinzio Clarksville, TN

Because there was a plumber at my house to fix what I thought was a disposal issue only to find out it was the pipe next to it. HAVE THE PLUMBER WHO IS ALREADY IN MY HOUSE FIX IT!!! Why do I have to pay ANOTHER $65 for a different plumber to come back to my house? JUST DOES NOT MAKE ANY SENSE AT ALL. Same trade Easy fix

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Sharon Housh IA

I was not given the opportunity to get my microwave fixed rather than replaced at an amount that does not even cover installation of a new one and less than a microwave itself, even the exact same one. Then the claims specials doesn’t call at the appointment time. I call and settle with another claims specialist to get a check rather than a gift card. That cs doesn’t record it. I have to call back 2 weeks later and finally talk to the cs assigned to me but never called. He said that it will not take 30 days to get my check to purchase a new microwave, in with the amount won’t even cover it. I asked for my microwave to just be fixed but was told no

2 years ago Edited January 10, 2024

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Charles Dallas, NC

Called them and a technician contact acted me the next day Reschedule appointment he was on time fixed my furnace in same day I paid him and have not had a problem since

2 years ago

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Matthew Borges Ocala, FL

I've been waiting on a part for the AC for two months. When I called the technician today, I was told the order was cancelled. I understand that mistakes are made, but what I don't understand is why I wouldn't get a notification. Customer service representative/case manager has been nice.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Mary Ann Hodges Port Saint Lucie, FL

The technician who came to fix my broken dishwasher was quick to cash my check. However, it has been a month today since he was here an nothing. I keep calling him every week. He keeps telling me he is waiting for a part and it is due in any day. So frustrating and makes me wonder since this is my first request for a repair.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Linda Wright Milton, FL

in chatting with the plumber he informed me that if something is rusted or corroded, my home warranty doesnt cover it. I live in a 50 year old house, of course there is rust and corrosion

2 years ago

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Becky Cooper Jefferson, SC

They are very good about covering repairs and fixing problems the only reason I didn't give 5 stars is that when I made a claim it took 3 weeks for them to get someone out here

2 years ago

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Michael Gaddis Indianapolis, IN

My experience with Choice Home Warranty has been a pleasant one just for the phone experience itself. They always have someone helping you to get what you need.

2 years ago Edited January 10, 2024

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Erin Birmingham, AL

Hit or miss. Sometimes I have no problems and other times I have to talk to a supervisor. They diagnosed that my hot water heater was not covered and I had to pay to do it myself. They have raised the rate one time since I’ve been with them.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 28th, 2022

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Debra Riverview, FL

They have some very good repair people that work with them. I think they do try to make sure the issue is taken care of. I am very pleased that my appliances have been repaired. It has worked very well. It can be cumbersome to deal with the chat and email system rather than just speaking to someone about the issue.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 28th, 2022

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Sheila Beaumont, TX

Some of the things that I felt would have been covered were not covered. I've called in before and I have not been able to get through. It was so difficult in fact, that I never even reported it after that what I needed to get done.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 28th, 2022

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Karen M Cedar Rapids, IA

I needed my warranty probably three times and it's been satisfactory. One time it did not pan out like issue because every time I called to find out why they never called me back.

2 years ago

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Lynn Douglasville, GA

It's very hard to understand people when you're trying to get an order, so it's really long distance and it's hard to understand them because most of them don't seem like English is their first language. I needed to use my warranty to get my ceiling fans fixed and they sent out a company who basically took my money and they never came back to fix the ceiling fans so I called Choice and I never got anyone else backed out there. They never brought anyone else because they had a hard time finding a vendor.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 28th, 2022

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Anonymous Uvalde, TX

I thought they were the best plan at the time and they offered us a good deal on it. But for the money, their service is crappy or the people that they try to get to work for them are. They had someone come out to our house and we paid our deductible. Then the man kept putting us off coming. When he did come, he brought in a piece of junk - a knob to put on my washer - and it wasn’t right, so he said he’d order the right one the next tie. We kept waiting to hear from him and we never heard from him. So when I called Choice Home Warranty to find out if they knew what was going on, they said they’d already closed out the account and we were out the $65 for nothing. They have trouble finding anyone who wants to come out to our little town, but they say they can get someone. My washing machine, the same one, had another problem and they contracted it out to Sears and Sears contracted it out to another company. We’ve had the part here right after they ordered it and they service company has cancelled on us twice now. So I’ve had a month without a washing machine ad I’ve spent about $60 going to the laundry mat. The guy is supposed to come out tomorrow to fix it, so we’ll see if he shows up.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 28th, 2022

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Linda Fort Mohave, AZ

The service is very good though it does take ten days to get service. They did give us a hard time about the air conditioning but they did a good job with the things. I believe they are one of the best ones. I had another warranty company and they were not good.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 28th, 2022

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MR Burleson, TX

In the past month I had to use my home warranty twice. Once was for a water heater issue and the contractor sent out didn't fix the issue or knew how to fix it. I had to call the manufacturer to order the part and fix my issue. The second time was for my microwave caught fire, the first contractor charged me and never showed back or order anything for me. I had to call back in to get another contractor. I was sent a gift card to replace my microwave, the gift card was quite a bit less my microwave was brand new and only giving 1/3 of the cost of a new one. Then I asked them about getting the new installed and they said that wasn't covered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 24th, 2022

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Arlene Young Bennington, NE

Although I paid thousands of dollars to CHW for 10 year coverage upfront, I am astounded at what a poor quality home warranty service I purchased. I've had problems with my dryer for over a year and have had multiple service calls, always paying a fee if I wait over a month to call in again. It was FINALLY determined that it was an electrical problem that took less than 10 minutes to repair. So, in addition to my initial investment, I've had to pay for many service calls for the dryer, when all they had to do was pull the plug, and look at the outlet to see the issue. This is ridiculous.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Janel Albaugh Akron, OH

I wish I could give 0 stars. I would not recommend this business to anyone. My furnace was 20+ years old and quit working. A technician came out and recommended that I have it serviced. I had another technician come out to service the unit and he recommend a full replacement due to the age and severity of corrosion on my heat exchanger. It could have cracked at any time, allowing carbon monoxide into my home which is a deadly situation. I scheduled another appointment with an HVAC tech associated with this warranty company. I got an email the morning of the appointment saying that technician had to cancel. I never got a call from anyone else to reschedule the appointment, so I went ahead with a third party and scheduled a replacement of my furnace. I was told that I was only being reimbursed $660 for something that cost nearly $6,000. It was an urgent matter that needed attended to immediately and not my fault that the technician cancelled on me to begin with. I don't feel that it was right that I am only being reimbursed this amount due to not using a technician affiliated with this home warranty company. I will be cancelling my policy as soon as I receive my check.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 24th, 2022

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Tonjua San Angelo, TX

A friend of mine said they were really good and most of things I’ve had done were good but the last time they sent someone who didn’t specialize in water patch when I called about the water patch. It ended up costing me about a hundred and seventy dollars and it left a real sour taste in my mouth. I had to have a second opinion come out. He had put a lot of pressure on it.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 23rd, 2022

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John And Barbara Hinesville, GA

They’ve always been consistent and professional. I’ve never had a bad experience. I used it recently for a plumbing incident. They fixed the problem in 20 minutes.

2 years ago

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Ernest / Wendy New Orleans, LA

Price is lower than American Home but they can never get me a timeline. I was aggravated with the schedule the last time. They said they would fix the garage door. They did fix the glass door when it was broken.

2 years ago

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C Peoria, IL

It is very efficient. I don’t have to wait long. They came and fixed my thing in a week. This is a very good company. I’ve had no problems so far.

2 years ago

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Steph Coomer Powder Springs, GA

We've used our warranty a couple times. We still have a bathtub faucet that doesn't work. The plumber cut a huge hole in our living room ceiling and tried to get us to use another company that wanted to say we had water damage and charge our insurance. Then there's my microwave. I put that claim in last September. The providers number is disconnected so I can't get a hold of him and when I call CS they tell me to just wait in the part. I don't even know what's wrong with it or what part we've been waiting for 6 months for.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 18th, 2022

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Ian Smith Townsend, DE

Unless your house is constantly in need of maintenance, CHW is just expensive red tape. Use their technicians, on their schedule, or pay out of pocket, send copies of paperwork, wait for approval, and get reimbursed maybe. Not worth the cost or headache.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2022

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Kay Sullivan Mountain Home, AR

I have had problems in their getting someone to come in the past. This time they got right in the job. The furnace is still not fixed, as the part that was ordered was broken and had to be reordered.

2 years ago

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Wanda Tampa, FL

They're not very helpful at all. Not a happy camper. I have called in for several different issues and they weren't able to resolve any of them. I called about a ceiling fan it is still not working, I called about a water heater that I ended up fixing on my own without assistance from the warranty company. Then I also tried to cancel my service and still haven't been able to accomplish that and I don't understand why. I'm not satisfied.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 15th, 2022

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Maurice Homewood, IL

Sometimes they fix it, sometimes don't. I have an outstanding problem with refrigerator and they can't seem to get the issue resolved. Another time I had a heating problem and they resolved it right away so there is a discrepency. Choice is good with the initial visit but if the problem isn't fixed the follow up is kind of a bad.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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David Fort Myers, FL

My garage door quit working and the motor went out on it and they had and door now over here in two days. The service person that did the job was very knowledgeable and they fixed it. No problem out of them

2 years ago

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Walter Houston, TX

I used it for my air conditioning and they came by in a timely fashion and fixed the heat. They've done a great job on all the service calls that I've had with them.

2 years ago

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Grant Orlando, FL

The first claim was for a dryer issue. I was told He can't fix but gave me info to order item on Amazon. Was giving wrong info had to return. The second issue was for toilet. The rep only looked at the issue and stated the company has to determine if they will fix. Never heard a follow up. Went on line and found a reply to check my policy. The issue is not covered I sent a request to follow up as to someone to contact. Never received a reply. The person from the plumbing company was very grubby. Looked worse than a begger on side of street. Very unprofessional looking to do nothing.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Debra Baisch Jacksonville, FL

They are okay with minor issues, but they are absolutely no help in an emergency situation. My refrigerator died and they sent someone out to fix it. It took several days, but it got done and the guy did a good job. I had a septic tank problem and they couldn't find anyone to help me. Then later I had a plumbing issue and again they couldn't find anyone to help.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 3rd, 2022