Name: Choice Home Warranty
Rating: 3.8

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Amin Rajput Des Plaines, IL

Paid for the ultimate plan which was their most expensive after purchasing a new home. We had an issue with our ductwork that prevented heat from reaching toddler daughter's bedroom. Technician came out and recommended repair. Claim was denied with reason being "Technician did not recommend repair". I spoke with the technician who said he absolutely recommended a repair. Waited a week for an appeal and spoke with a manager who continued to deny claim. I told the manager "the claim was denied because it said technician did not find repair needed but when I spoke with him he said repair was needed." Manager continued to deny but all of a sudden the reason for denial was "that type of ductwork work is not covered". Paid highest amount of money to buy best plan and then was denied on a repair needed to bring heat to my child's bedroom. Manager was nasty and disrespectful. I will never use their service again and I will tell any friends and family to stay far away from Choice Home Warranty.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Conrad macdonald Oak Ridge, TN

Sent terrible plumbing tech Morgan plumbing who was deaf and did not respond to messages.told us yes our shower water lever needed to be replaced.we waited for days for a response from chw and then we contacted you we were told Morgan plumbing replied to you nothing was wrong with system???? How does this even happen .in my opinion Morgan plumbing are totally inept idiots and the person that I talked to chw about unresolved problem only had to say was that claim had been closed ?????? I would like to speak to somebody" a real person in real time about what has transpired here and I would like to have our former plumber plumb rite to be back with us on this unresolved claim. Morgan plumbing is useless.Please let me here from you soon Conrad MacDonald

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Lillian Sarasota, FL

When I purchased this I was told I was VIP and my claims would be handled with expedition. I had to make several unpleasant calls and felt scripts were read to me. It also took me several times to get response from my rep, who never called me and only communicated through email. Though I am glad that someone finally came out I'm thinking it would not have happened had I not been so diligent in getting a response. I will say that the service people sent to me so far I am very pleased with. Maybe the process for claims can be bettered.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Pravin Taneja Lafayette Hill, PA

Choice home warranty is a good company with excellent product choices covered. The prices are also very competitive. Unfortunately the service providers in their database for the work are mediocre at best with unprofessional practices. They have been slow to respond and inconsistent in their appointments and work. These are the most important things to the customers and they need much improvement. I hope this changes soon as I have addressed it with many customer service representatives.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Chris Raleigh, NC

I used choice about a month ago because our air conditioner went out and I filed the claim and for the last month I've been waiting on the parts of the from the company to come and replace it. This is the worst company I've ever done business with. They do anything they can to actually get out of paying. They literally went three months where they could not find somebody. I found somebody and got them a map to the house and then choice denied the claim so I was stuck paying for it. They did send me a check for a hundred bucks to try to compensate me for the three hundred dollars I paid out of pocket.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Daniel Desoto, TX

The people are very nice when they come out. They get the job done, they go right straight to it. They respond real fast, they text you when they are in route, and give you a call also so you know when they get there.

1 year ago

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Elvia Pace San Antonio, TX

I have had to use them twice. Each time it has been such a great experience. Being a first time home owner it has been greatly appreciated how easy it has been!

1 year ago

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Mary Phoenix, AZ

I had to go online after I received a notice that they were sending someone out so I wasn't able to talk to anyone in customer service. It took a long long time both times I used them to get the appliance fixed. It took weeks the first time and this last one took over a month.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Willie Tulsa, OK

I have a claim right now and I've talked to several people. One person will tell me one thing and another tells me something else so I'm kind of confused about it. When I do have a claim they send somebody else, so that part has worked out. I would recommend them to a friend.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Dean Petersburg, VA

This warranty is a really good deal. I have an issue in my house right now and they have come into my home multiple times and the issue is still not resolved. I am still waiting for the warranty people to take care of it. One of the customer service reps just blatantly lied to me pertaining to a claim that I have going on right now about an AC unit. He said that everything has been authorized and that it was a go and they have people who would be coming in to take care of it. When I called a couple days later because nothing had been done, I found out that everything the first gentlemen said was a lie.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Rewaz Rowlett, TX

One time my dryer wasn't working and they sent somebody out to get that done. My past experience with Choice was very bad but this time my experience was very good.

1 year ago

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Eduardo Phoenix, AZ

We're currently waiting on two weeks trying to get the first item that we called about fixed. The vendors that they are using are not very reputable. About two weeks ago the microwave stopped working so I called and created a claim. The first company that they set us up with requested for deductible which we paid online and they never showed up so I tried to call them back. They wouldn't answer so I called Choice Home Warranty and they couldn't get an answer either so they set us up with a different company. Today was the day that they were supposed to be out and they never called and didn't show up for their appointments so I tried calling them and asking them what was going on but they won't pick up the phone. This is poor customer service and I am dissatisfied.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 25th, 2022

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Liz Hughesville, MD

I haven't have any complaints yet. My refrigerator stopped working and within three days someone came out. They've replaced the part and there were no problems.

1 year ago

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Gladys Cleveland, OH

Customer support was okay, they resolved the issue that I had. My garage door wasn't opening and when they tried to help, we ended up having to go out and buy a whole new garage opener and that was a problem. I had to pay for it myself.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Denise Acworth, GA

They were slow to respond. With our water heater it took four days to get somebody to come, they were enlisting people who weren't in my area so people were signing up for the job then realizing where I lived so they canceled so I ended up going two weeks without hot water. So I ended up finding my own.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Daniel Spring Hill, TN

They could improve their communication and they should follow up after a claim is initiated. I wish I got updated on when the parts for equipment came in. One time my water heater broke and the guy came out the next day fix it. But they didn't pay for any of the connectors. And also there's a lot of there's an extra expenses.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Dayne Brooksville, FL

My microwave was diagnosed with having to be replaced. They give me the option to receive a money card to go to Lowes, but it turns out there's an installation price of one hundred twenty five dollars on top of the a hundred ninety one dollars that they provided. I contacted choice about that and they said, no sorry we cannot pay for the installation of the microwave.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Shabnam Ballwin, MO

They've always been very good with all their service. We didn't have hot water one time and choice sent someone to repair it and they fixed the problem.

1 year ago

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Nikita Charlotte, NC

I called because my garbage disposal stopped working so the guy came out and eventually had to replace it. But he definitely looked at it to see if there was anything that could be done before replacing it.

1 year ago

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Julia Cape Coral, FL

I've been a customer with choice probably at least seven or eight years now and I just renewed for both of my homes. I've never had a problem dealing with customer support.

1 year ago

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Bruce Chesterfield, VA

It was a quick service. Very easy and convenient. I really enjoyed the service. They are outstanding and quick to respond. The price was very reasonable.

1 year ago

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B Jacquelyne Morrell Williamsburg, VA

efficient and professional in dealing with my situations. When I was at a loss of hot water quick to find plumber to repair/replace. in my area to diagnois

1 year ago

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Mayna Carrington Ocoee, FL

I feel deceived by choice. I was told that my water heater was covered by the warranty only to find out it was not covered because of the size. At no time was I told that size mattered. I wonder what else is not covered. I have already paid the years membership so it's too late for me. How can I truly recommend choice

1 year ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Karen V Lovett Statesboro, GA

My A/C still has not been worked on cause I need for choice to approve for technician to get supplies from Lennox distributor out of Columbia South Carolina cause the one in Georgia is given not in stock with what I need to get my a/c fixed. Please help this process!!!

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

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Sharon Johnson Houston, TX

I had to replace my garage door opener and Choice did not even pay half the cost! I am seriously thinking about going back to American Home Shield. The monthly payment went up but I found out the benefits are better than Choice. I was with American Shield for 25 years and counting.

1 year ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Klarissa Albritton Knightdale, NC

I can name quite a few issues that I have experienced over the past few months that have contributed to my disappointment with this company in general. Some of the staff are rude, obnoxious and inconsiderate to the consumer concerns/needs. I was told by a staff after being provided a quote for my out of pocket expense for an AC repair "It is not my problem that you cant afford your out of pocket cost. I am the boss and I am not reviewing this claim any further. I have been assigned to you as your case manager and my decision(s) is final." I felt horrible and from this point on, I lost interest in renewing any contract with this company.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

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Hacy Green Garrettsville, OH

Prompt and courteous service. Arrived on time and replaced damaged parts. Required ordering part that arrived in a couple days. Made new appointment and problems solved.

2 years ago

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Barbara Scott Talladega, AL

They were very effecient in getting someone to replace my disposal . when they replaced my disposal my diswasher started working. great job' thanks

2 years ago Edited January 10, 2024

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Janice Ballowe Longwood, FL

Choice had someone come to look at our A/C the following day. The repairman had to order a part and it arrived much sooner than expected. Excellent service.

2 years ago

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Renette Green-Manning Hamden, CT

I was impressed by the way the technician was on time and fixed by Garbage disposal, very nice and kind . I wasn't to happy about the 2 day wait for them to come out and fix the problem, I feel that if I'm paying for Service at $50 a month I was hoping that service would more available.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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sharon Maher Joliet, IL

I had a serious problem with a contractor. I was told to wait for parts , but I called Choice and was told that he said he had replaced the parts and the all was working well. This is still in dispute and I have been without a working stove and broiler for over 3 months

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Okema Bassett Columbus, OH

I was told that there was a part that was being ordered and sent to my house and that the serviceman would return to complete the job once its received. I've not the part or a call to say someone is coming back out. I'm not sure if it's fixed.

2 years ago

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Elaine J Diggs Waynesboro, PA

Because your company does not stand by what they preach. You are not the best company. Instead of helping us you were responsible that we did not have any heat. You would not stand by your contract and your promise to be the best out there. You are not the best. and by the way everyone has a boss your so called "manager" I guess she thinks she was the boss everyone has a boss. Your ceo of your company lives in his fancy house and doesn't care one idotta about his employees or the people that get ripped off by paying monthly and does not get anything in return. You guys are a joke had no heat for 3 mons. You would not stand by your contracts. By the way cancel this contract and refund my money for the last 2 mons.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Jeffrey Holley Hampton, VA

Great quality service on time whenever service is needed the time something is needed the service is very prompt because the service is easily understood

2 years ago

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Jolene Penton Plattsmouth, NE

I was told when I signed up that if something could not be repaired it would be replaced. What they didn't tell me was it would be replaced not at the retail price put at the price it would cost them, wholesale, which doesn't do me any good since I can't purchase things wholesale. Now, if they were going to purchase it for m, which is what I assumed they would do, it wouldn't matter. But they give you a gift card to Lowe's in the wholesale purchase amount which takes 20 to 30 days to be issued to you. Then it takes a week or more for Lowe's to deliver the item. I have had trouble with Lowe's previously so I would not have chosen them to order something from and as luck would have it, they not only delivered a damaged stove, the delivery guys had no record the old stove was to be picked up and the new one installed. The whole system is an absolute joke.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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TOMMY L FRAZIER Paris, TX

If the repair job can be repaired or replace choice home with do just that find you a repair man and one can't be found you can find one yourself once you are allowed to

2 years ago

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Iris Fischer Wisconsin Rapids, WI

We contacted you to help fix the roof ductwork leaking through the microwave and onto our stove. The situation was completed today. We were never told it is not covered by your company, had to pay the service call AND the entire bill. Needless to say we paid $2,362 for the warranty and nobody had the decency to inform us they would not cover this under warranty. Had we known this, we probably would have taken other actions.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Nancy Catherine (Cate) Boyette Brandon, FL

I've had two appliances covered by Choice & repaired. I'm very happy with the prompt set up & appliance repairs. They were both handled quickly & efficiently!!

2 years ago

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Don Lewis Red Bud, IL

Very disappointed this time. Choice couldn't find anyone to service our range, so we had to find someone ourselves. The company we found turned out to be worthless and wouldn't send Choice their prognosis. We called Choice and got a representative who was very hard to understand, and the background noise made it impossible to convey our problem. We then emailed Choice about the situation, but they never did get back with a response.

2 years ago Edited January 10, 2024

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Teri Williams Richton Park, IL

My service issues has been handled expeditiously. The process to request service is simple. The service companies that have come out have been friendly and professional.

2 years ago

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Jackie Herold Killeen, TX

Excellent turn around they are there when u need them I have had several people I know sign up and they to are also grateful for there excellent service

2 years ago

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Paul Stanton Zizzi West Monroe, LA

Called them out and the fixed the problem asap. However, the company recommended a new unit and they didn't oblige. Now they will have to spend more money to keep a 30 year old unit alive.

2 years ago

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Shelley and Joel Ivey Swansea, SC

Don't like how they changed their policy from "REPLACING" appliances to merely giving a small percentage toward a new product. I don't like how replacement cost is at a "WHOLESALE COST" much lower than what I the consumer can find it for! Feels like a bait and switch tactic "We joined CHW with the understanding everything covered would be fixed or replaced for the simple cost of the deductible. Even sending a check for the "base model" would be much more than the lowball checks we've received for our most recent appliances that could not be repaired!! The dishwasher WAS repairable for a cost of over $500, but CHW chose to send us a mere $246 to purchase a new dishwasher. Try to find a scratch and dent for less that $400-500, let alone $246! NOT fair business practice!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Larry And Sandra Austin, TX

There has been follow through when I call. They are pretty quick to answer. They came and fixed the over. I was very satisfied. I appreciate the home warranty.

2 years ago

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Daniel Odessa, TX

It was bought by the seller of my home. I started a claim in September and I have been fighting with them about the air conditioning that needs to be repaired. I paid the technician who went back to choice to tell them it was broken and They sent someone to replace and those people never shoed up. I had to pay another service charge and then they wanted me to pay fifteen hundred dollars out of pocket. It won’t work out for me. You can’t talk to a manager unless you refuse a lot. They don’t care if they get bad reviews.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Anonymous Mesa, AZ

I’m not happy with Choice Warranty. I thought it would be a good plan to cover the house but I tried to use it las month. They were going to cover the cost of the hot water heater but that left the cost of eight hundred and sixty some dollars to pay the plumber. We opted to deny the claim because we could do it ourselves for less. They are good in customer service getting back to me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Melinda Myrtle Beach, SC

They say if they can’t fix something they will give you a buyout. They gave us two hundred and forty six dollars for our stainless steel LG dishwasher. We can’t buy a piece of crap with that. My husband is still very mad about it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Leroy

There has been a mixture of positive and negative things. We had our garbage disposal replaced because of leak. It was all taken care of. I have also been frustrated. A couple of months ago I lost electricity and after three weeks I still didn’t have power. I decided to drop it and get it done myself. I had a difficult time.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Oscar Austin, TX

I used it recently because the hot water heater was leaking and they said it was excluded. I don’t need a home warranty if I am going to have spend money on major things. I think the vendors are okay but I have major problems with the coverage. I wouldn’t recommend them to anyone.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Deborah Ferries Colorado Springs, CO

The company is fine, most technicians are experienced and very good, the air conditioning guy was rude and less than helpful. Had to have my adult son come upstairs and the guy became less abrasive.

2 years ago