Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Ronda Powhatan, VA

I put in for service on my washing machine. It was repaired within a few days, as they had to order the part. I paid the repairman and they reimbursed me fast.

2 years ago

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Undre Texarkana, AR

I put in a claim during this past Sunday about my leaking water heater, which is also spitting out rust out of my sinks as to where its impossible to shower or do anything out of fear of the water heater exploding considering the amount of rust water that is coming from the unit itself. An appt was set for Monday, only for them to reschedule due to them not being able to find a technician. It's now Wednesday and we are going in the weekend without any updated email about anything, which is very unprofessional, especially considering that I pay for the highest package. Also, the agent that called, it was extremely difficult communicating with them due to a possible language barrier. Overall, I'm very disappointed. This is a very serious matter and I feel that enough action isn't being taken. If my unit explodes, they surely aren't going to pay for the damages that it caused.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 27th, 2022

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Subhash Seelam Exton, PA

There was no transparency on how they arrive at reimbursement rate. CHW covered only 60% of the total cost to replace exact same unit and said that's their rate. When asked for CHW to do the replacement since it is way less than what I paid to purchase in the market, they wouldn't do that either. I felt that I had no choice but to accept whatever price they quoted and have no given me any evidence of how that prove was arrived at. It has been 20+ days and I'm still waiting for that check.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Helen Johnson Crow Oklahoma City, OK

I have had experience with multiple home warranty companies before because I was a Realtor. The problem with Choice Home Warranty is the fine print excludes most every problem you will have. They reject more than they pay. And although some of the vendors they send out are OK, many are subpar. One they sent on my pool heater misdiagnosed it and they refused to pay. I paid for another technician to come out with a certified pool company and he confirmed what the CHW guy said was wrong. I spent forever appealing it with Choice only to be denied. They would have only paid $500 toward the new heater which was $2500. My last warranty company paid to replace the whole heater years ago. I went with CHW because of the deal I got with a multi-year policy. My 5 years is up this year and I will switch!

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Jean Hurricane, UT

My two claims were resolved quickly. The service people who were sent out were professionals and knowledgeable in the type of service that we required.

2 years ago

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Leonard Patnode Pittsfield, MA

It has been one month and this issue has not been resolved. I have called every week only to get a runaround regarding the resolution. I am still waiting. I called him and he said he would get back to me. All that is needed is a seal for the fridge door. On a positive note he did show up in the first day of the claim. He was a very n ofessional person. I would like to put this issue to bed! I am aviable to discuss

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Michon Moon Richmond, VA

I called to make claim and got redirected to website. I really prefer to speak to someone who can answer to any concerns or questions I might have. So, responding to this survey is probably not a good time for an assessment of the company

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Janeane Smith Goose Creek, SC

I cannot give you a review until washer is fixed and useable again. The technician sent to evaluate the issue was knowledgeable and very pleasant but I cannot comment on my concerns and the efficiency of Choice Home Warrant until job is completed.

2 years ago Edited January 10, 2024

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Raymond Albuquerque, NM

It is convenient and reliable. Recently my microwave has been tripping the circuit breaker and I am waiting on a part. They keep me up to fate on the repairs.

2 years ago

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Patricia Durham, NC

Because the item I call i about it works for a while and then I have to you agai I do not have 85 dollars just to or or a 170,00!tp give every 2 or 3 months my dryer now is still doing the same thing I was months ago when I call you and I had to wait 3 weeks for a face panel to come in . I have not call you to come and look at it is I do not have 85 to spare right now

2 years ago

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Hector Arias Kalamazoo, MI

It did as I was expecting. The service was done in a timely mode, the thecnician was knowledgeable of problem I was having with my washer, and fixed it.

2 years ago

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Susan Janik Bradenton, FL

Easy and quick responses to get your items fixed. They kept in contact with me and made all appointments and followed thru till everything was corrected or replaced

2 years ago

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jayne F Tempe, AZ

They have been responsive and fair. They hire professionals to complete the work cases. The fee for the warranty and the service charge are very reasonable.

2 years ago

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Marlene Ritzman Saint George, UT

They scheduled the inspection in the wrong city. They got that right and then brought the wrong water heater. The plumber ran and got the right one and brought it back to install

2 years ago

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Scott H Katy, TX

Choice Home Warranty operates a border line criminal organization. EVERY claim that I've ever filed with them has been a fight! Customer service means nothing to this company; actually, less than nothing! Don't expect anything to be fixed right way either. They have this absolutely antiquated approval process as well. They will send a technician out to "diagnose" the issue, and then they have to go back to their office and submit an email for approval. That's an automatic extra 24 hours. Then if they approve it, and you're lucky enough not to have to argue until you "stroke out", they'll order the part (i.e water heater) for you, rather than let the technician purchase and install right away. How does this efficient process of theirs work, you ask? You guessed it...another 3-5 days. Oh, I almost forgot, they'll also extort the installation cost from you ($500) before they'll order it. And, if you want to dispute it, they "pause the process", and you get to watch your water heater continue to leak in your attic while you wait another 2 days for a "supervisor" to call you In short, they don't care how it all affects you. My advice, RUN as fast as you can from this company!!! They'll make your life miserable!! I'll never give them another penny!

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Donnie Lubbock, TX

I had to use choice home warranty on a clothes dryer that heating element went out. I haven't had any problems in communicating with customer support.

2 years ago

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Cindy Harvey, LA

I used it for the garbage disposal and it was replaced. I've only used it that once and the person was really helpful and completed the job in a timely manner.

2 years ago

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Marilyn Denton, TX

I have received quality service. I needed them a few weeks ago for my washer and then for my switch didn't work on my on my outdoor light and both experiences were good.

2 years ago

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Patricia Kansas City, KS

The first time I used it it did not work out to my satisfaction and the company sent somebody out again at no cost me and that other time I was happy. I haven't had any difficulty.

2 years ago

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Samantha Kingsport, TN

I needed to have my heat pump fix and it took several people to figure out the problem but only got charged one service fee. Everything has been covered.

2 years ago

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Binyam Charlotte, NC

Highly recommend. Every claim I reported was addressed quickly and the technician came out as soon as possible. Everything I have been able to ask a question was resolved.

2 years ago

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Anonymous De Soto, MO

They're just a little slow getting back to us. They have fixed the problems so they're doing okay. We needed to used it for our furnace it kept running and running and took about two days for them to come to fix it.

2 years ago

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Ronald Rhea Abilene, TX

I had to replace Microwave and they lowballed me on the replacement microwave. They didn't pay me enough to get a replacement of the same brand. I had to wait two or three weeks to finally get a hold of somebody about my claim. I couldn't call they gave me a fifteen minute window and if you miss a fifteen minute window you got to wait another week and another week and it was just a very poor experience. I'm not real happy with.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Ben Indianapolis, IN

It appears that they try to use the reasons not to support something rather than to support it. I have not gotten the service for certain things that I wanted to get that they would determine unnecessary or not eligible and I didn't think it should have been an eligible it was electrical.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Michael Saint Louis, MO

I would advise the people to not go with them. They don't they don't follow through with what what's the agreement. Two times I've used my warranty. The first time the furnace went out and it took about four days for them to get somebody to come out to look at it and then when when their service technician said what needed to be fixed they did not want to fix it. And then it took another couple of days for them to decide okay we'll pay a portion of it so they were going to pay a 138 dollars on a five 520 dollar repair. They take way too long to get back to you and it's just a long very cumbersome process to try to set something up.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Joann / Francis Hammonton, NJ

I made a claim and they took care of it right away. I walked in the kitchen and the flooring for the dishwasher was full of water so I called about the dishwasher they immediately got someone out here, the gentleman that came out very very nice they were very dependable they came right away. They said they had to order a part and I haven't heard from them since and now it's two weeks so now I'm starting to worry.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Kathleen Johnson Riverdale, IL

Choice warranty has always answered my call. The last technician wasn't really able to do anything to help me but he came on time and he was very friendly and very professional.

2 years ago

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sylvia barham Johnson City, TN

Very fast response to my claims. When my washer wasnt working they had to send 3 different repair men before it was fixed but only charged me for 1 service call.

2 years ago

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Ian Sterling Memphis, TN

Easy to work with, they didn't hesitate to replace the equipment and honor the contract when parts availability was questionable. Very happy with the outcome.

2 years ago

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Joyce C Doria Naples, FL

They try to offer self fixit with low dollar amounts for replacement. They disqualify too much. They don't always find contractors who know the appliance in question- thus resulting in multiple call backs before item gets fixed or replaced. They attempt to get contractors to say item can be fixed vs replaced when replacement due to age is the right answer.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Tamara Randolph Richmond, VA

The technician that was sent out was very helpful and talked me through the entire process of what was going on and what would be done by the warranty company

2 years ago

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Charles Messina Chesapeake, VA

You sent me Lowes e gift cards for my refrigerator when it died. That doesn't do me a bit of good unless I was going to purchase one there. Plus I waited 5 weeks for reimbursement. I had to spend my money to buy another refrigerator. So now I am stuck with the gift cards from Lowes. You should have given me a check instead. Don't decide how you want to reimburse give the customer a choice. Hope you reach ot to me. Will see. Thinking about going to another home warranty after this episode. How about taking what I have left with Lowes and reimbursing me with a check. Do you think that you can make that happen.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Chris Mureen Austin, TX

We have had many low skilled repair people come to fix things at our house. The a/c issues were the worst but the first one was where a guy came out that actually stole our ice maker so you had to buy us a new one. I have bene told by one that you don't pay market rates for repairs so only the less skilled accept the jobs.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Douglas Lyon Austin, TX

Choice Home Warranty sent an unscrupulous plumber to our home. He fixed the problem but a week later was threatening to put a Leon on our property. When we didn't respond he put a lock on our water line demanding we pay 750. + another 250. to remove the lock. Called the city who came and cut off the lock. The plumber during the call with the city, threatened the city with a law suit. He came again and broke pipes that we the homeowner were responsible to have fixed. In the meantime we got vulgar text messages from him. So we are out the cost to belong to Choice, the 75. we paid him when he came and 450. to another plumber to fix the mess he made. I'm disappointed in the way Choice handled the situation and the fact that they have not reimbursed us for the costs.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Marcelo Conroe, TX

I like it is simple and easy and fast. Customer service is reliable. I bought a house that had a couple of issues and they have been super fast and I can't complain.

2 years ago

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Anonymous Houston, TX

Two different times I have used the warranty for the air conditioning and the plumbing. They came out promptly and did a good job. They were pleasant and professional.

2 years ago

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Anonymous High Point, NC

For multiple years they offered a great deal. They sent out professional, courteous people. I got someone here within a day when my dishwasher went out.

2 years ago

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William North Las Vegas, NV

When I needed assistance, it took less than a few minutes for everything to get resolved and an appointment set up. I did it online. In a few days, it was all resolved.

2 years ago

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Doris Lebanon, MO

Normally they don't offer me good quality but lately it has been good, Stephanie was able to resolve our issues with our microwave and she was very honest too. I do like the coverage and the price.

2 years ago

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Dayna Dewey, AZ

The price is affordable but half the claims have been turned down. For example the inside of garbage disposal was rejected because of rust when there was no visible rust. They can be difficult to work with. Simple repairs are done promptly.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Rick Middleburg, FL

The job is done correctly and promptly. My garage door quit working and they had someone here within 2 days to fix it. They took care of it right away.

2 years ago

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Joan Willson Madison, AL

They were there when I desperately needed them and sent out a wonderful crew that got the job done quickly and efficiently. I would always want to use them for problems.

2 years ago

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Ashley Trevathan Memphis, TN

So far, we have had two technicians come out for the same issue, but the first claim was closed even though our refrigerator wasn't fixed. The second company sent a tech out who said they would order a part and have been giving us the runaround now for a week. We have spent $500 for the warranty and $130 for companies to come pretend to help. They are taking our cash (they won't accept credit cards) and just disappearing. Even Choice can't get in touch with them. I do not trust that Choice has vetted these companies, and I have no idea who I'm letting into my house. I could be $630 toward a new fridge, but it's been a total waste.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Eva Robinson Dallas, TX

Customer service inconsistency. In most cases the agent is helpful but the last few times it was less than acceptable. Follow up wit customers and contractors need improvement

2 years ago

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Aquila Carmon Wilson, NC

I just got off the phone with some sort of renewal specialist after I told him my decision not to renew was because of my experience with their customer service and the vendors they use this past year. No shows by vendors, lack of communication, and no matter how great the inconvenience I had to encounter people who could have cared less before I got to someone who deals with renewals told me I'd never be able to rejoin with an attitude because he didn't like my honesty proving my frustration and problem with Choice Home Warranty. Agents seriously need training in customer service, etiquette and apathy when dealing with customers. Parents raising kids in the middle of summer and AC Goes out expect help, I currently have a dryer not working since Nov 3 and the vendor has been here 3 times and we are spending grocery money to dry clothes for our 3 kids with only one income after a job loss. This has been a ridiculous year with choice home warranty and I will not recommend this company to anyone and after the conversation with the agent today I will be sure to leave an honest review on every platform that will allow me to leave one since that's the way Choice home treats customers who decide not to renew because of legitimate issues.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 30th, 2021

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Eric Wayne Alford Longview, TX

I've had to wait a month and counting to get my furnace repaired. Ive been given 3 different dates now for the repair and each time the contractor didn't show up and no calls. The contractor refuses my phone calls but will answer for choice warranty. I now have to experience Christmas with no heat.ce

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

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G. Jovero Jacksonville, FL

The second to last service I called on I never received any confirmation about my electric wiring in the kitchen. Had to square away with electrician on remedy to fix the broken lighting.

2 years ago

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Vincent Ventura Marengo, IL

I had a problem with my garage door opener. While the tech was here another issue was found with it but it wouldn't be fixed then. I had to call and make another claim to get it fixed. Absolutely ridiculous!!!!! Also, I talked with the company's manager on the phone, he had quite an attitude. I will not renew when my contract expires in May. The only reason I rated a 2 above was because i had called before for another issue on my stove and was very happy.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Rick Gerlach Warminster, PA

Is the way you schedule a technician to come out and not involving the customer in the appointment time is beyond belief. You bypass the customer and go directly to the technician and then you send an email telling the customer when their appointment is. I've never heard or seen that in any other company before that is inconsiderate to say the least.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Red Trumbull, CT

They were able to address the issue. The only concern is that the availability of technicians in Connecticut area. I had to find my own contractor to address HVAC issue. Choice home warrant did reimburse my amount promptly.

2 years ago