Name: Choice Home Warranty
Rating: 3.8

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Reginald D Augustine New Haven, CT

My upright freezer should have been covered . When it broke I found out it wasn't even though I paid the extra cost for it and had an e-mail from their company saying it was covered. I added a 2nd refrigerator about a month or two after I initially signed up and they said that was covered not the freezer. They would only cover the freezer if I dropped the refrigerator coverage for a month even though I sent them a copy of the e-mail (which had their letter head and address on it) that said the freezer was covered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

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Larry Johnson Huntsville, AL

It seemed like you had to fight with them to your issues resolved. I recommended them to my daughter and have been toltally disappointed. She is totally disappointed in the company. It appeared they were picking things out of the contract to deny her claims. She had one open and and the tech never completed the job and CHW closed the claim without fixing the issue.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Rebecca Littleton, CO

In theory it is great thought that if there is no CHW service technician in your area that you can get your own. I am having issues being reimbursed the full amount and I feel that CHW's responses are vague and I continually try to provide them with additional info and it as not been resolved. Feeling frustrated that it is Oct and the repair was in Aug.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Cathy Apison, TN

Excellent response time and courteous, professional service. Guys who installed the new A/C unit worked quickly but efficiently and left the area clean and spotless!!

2 years ago

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Dean J Fardo Alpharetta, GA

I like that they have sent good technicians. But when my air conditoner broke, they sent a tech to fix the unit but would not authorize him to remove the water in the units pan. The water was a direct result of the units failure and in no way my fault due to neglect. The tech wanted to remove the water but said that CHOICE would not allow him.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Gwen Wessel Jasper, GA

The first time we needed them, they were great.Now, we are having an issue with our stove/oven.Someone came to assess the problem, however, we have waited over a month for repair..still waiting

2 years ago

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Anonymous San Antonio, TX

Choice Home Warranty sends people to work who care and clean when they come in and they wear masks. It did take about four months for a plumbing deal. They fixed my refrigerator leak. It took a while for the parts.

2 years ago

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Joshua Barrett Artesia, NM

Warranty is good so far, but they bug the hell out of you to rate them and give your feedback. They'll also call you to make sure you got the list of covered items and then casually include all the upsell services they want you to buy.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Williamson Goodyear, AZ

Because some of your contractors are substandard. I just had to pay a service fee on a garbage disposal that was installed in June incorrectly (flange) the second time one of your contractors did something wrong and ended up paying for the service because of their mistakes.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Janice Manning Maple, NC

Most recently, they were excellent with my icemaker repair/replacement. In the past several years ago, my service was not as prompt, but recently it was speedy and excellent.

2 years ago

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Edward DeLeon San Antonio, TX

Had an issue with refrigerator and was told I would get check to replace refrigerator. I recieved a gift certificate to Lowes. Talked to rep abiut issue and I was told that I could not get check bc that was the CW policy and talking to another person would not help issue and case manager disconnected call. I had talked to a person above case manager prior to last call that assured me that a check would be sent within 30 days bc I could not find a replacement at Lowes for price. Called back to check on progress and that is when I was told CW policy would not allow check, only gift certificate to Lowes. Will sign with other company once my contract is over. Bad customer service and policies. Shop before you sign.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Michael Mcleroy Norfolk, VA

I have used Choice Home warranty 3 times. 1 was a wonderful experience with my garbage disposal being fixed. The 2nd and 3 attempts not so great. It was the technicians not the company. Please vet the A/C technicians on their work before sending them. They are a reflection and extension of your company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Vera Gilbert, AZ

The quality of the service depends on who you are talking to. The first time I called, it didn’t work out because it was the pool but the second time I called, regarding the fan, he came out the next day and it was replaced really fast. It was very easy and wonderful. He was very professional.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we appreciate your positive feedback about the services by our technician. We are making every effort to enhance the customer experience; therefore, we have shared your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Berk Layton, UT

Not everything is resolved completely. They are trying to skirt around issues. One example is with the microwave. They tried to tell us they wouldn’t pay for it. It wasn’t working and it was too old. Finally after a while, they paid some but the value they gave us was very low for the appliance. Only half of the techs are competent. The other half are not properly vetted.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Barbara Oak Lawn, IL

I was well pleased with the work and with them answering my questions and getting someone here as soon as possible. I have no problems getting service when I call.

2 years ago

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Carolyn Pflugerville, TX

Good quality, courteous service. Everyone has been very dependable. When my dishwasher was broken, it was well taken care of. They get me fast service.

2 years ago

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Don Anthem, AZ

Recently my air conditioning went out and the next day it was fixed after Choice had a person come out who was excellent. It is the most cost effective option.

2 years ago

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Cecilia Ozone Park, NY

Not that expensive and it covers a lot. There was a plumber and they were here quick and it was easy and fast. They were very knowledgeable and did the job pretty fast.

2 years ago

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Nikita Vienna, VA

The guy that came to fix my refrigerator was nasty. He didn't have any professional ethics. He had no filters when he talked. He was out right rude. They have all sort of professional technicians. It was a pleasure when the AC went out or there was a plumbing issue. I am comfortable with them in my house.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Belinda Plano, TX

Every time I've called them, they have been responsive. The most recent time was for the air conditioning. The gentleman replaced the part in thirty minutes.

2 years ago

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Al Henderson, NV

No one is perfect but we like the price and we have had good success with them. We needed some help with our plumbing and it got done and the people that came out did a good job.

2 years ago

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Tom Zeller Sun City, AZ

No hassle They address my problem in a timely manner. They have a technician out to my house ASAP. I like good service people and they are one of the best so far.

2 years ago

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Regina Duvall Oklahoma City, OK

I needed my disposal replaced and was told it would be a plastic replacement. Which is not what I had. I was under the impression a replacement was comparable to what I had. So I paid extra for a better one.

2 years ago

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Eliza Mansfield, LA

I call they came got the job done they respond in a timely manner , they get supplies in a timely manner , costumers service is very polite and helpful

2 years ago

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Sara Boca Raton, FL

I had a problem with my refrigerator not too long ago. The guys took five days to come back to fix it but that's fine, everything is working okay, no problem at all.

2 years ago

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Mike Raeford, NC

I'm satisfied. They are very prompt and they came on time. Their people that did the the repairs were very professional and they got it done very quickly.

2 years ago

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Patricia North Fort Myers, FL

The choice home warranty customer service department is very hard to contact and once you email them. The couple times I have used some of the people they are efficient, very friendly and they come out, quite quickly. I'm trying to use my warranty, but I didn't realize it was a thirty day waiting period and so I was told that they would no longer cover the air conditioning unit in one of the units, but it works properly now so that was a good thing.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Darlene Monroe, MI

They've always taking care of any problems that I've ever encountered. My drier quit working, I called and within twenty four hours I had somebody else here fixing the dryer and everything was great

2 years ago

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Lonny Las Vegas, NV

They were on time and they are professional and they fix the problem. We're happy we've got choice and we hope we don't have to use it again but it's good to know it's there

2 years ago

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Reginald Perry, GA

My AC started acting up and I sent a clean request. Everything was already set up that Monday. The company called me and they were able to fix to my, my AC. Very positive.

2 years ago

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Evamarie Rider Reno, NV

My experience was atrocious. After many emails with canned-disingenuous responses and many disingenuous calls with your call center, I finally got a agent that reached out (while I was on the phone) to two technicians in my area. He gave me their names, so I could follow up. One of them called me back, and he agreed to come and take a look at my air conditioner even though he hasn't worked for you for years because you don't pay enough. However, he felt sorry for me. He fixed the problem, and supposedly I will be reimbursed in 30 days. I need to say that your new policy of having your customers arrange for repairs because you have a shortage of technicians, is completely wrong, and it is BAIT and SWITCH situation. It is not what I paid for. It is your job not mine.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Inger E Hyde Crestwood, IL

The serviceman was great- the only issue that I had was that I wasn't emailed with the service company's information. I found out when they were coming when I checked on my claim.

2 years ago

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James Reeves York, SC

Have Mr Terry P to call me. I will tell all about it.. Has technicians couldn't fix my stove had 4 different techs. Out to attempt.. I had to get my past tech to come out he fixed it the first trip your techs was interested in the $65.00 only in which I paid 3 times inwhi h i should not have had to do so... I'll see now for sure how it goes. If Mr. P calls me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Debbie Abbott Plano, TX

This was my first time to use my warranty. I got an instant response and an appointment within a couple days. They were fast, efficient and got my garage door working.

2 years ago

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Leah Ross Indianapolis, IN

Quick response, janky contractors ‚Ä¶. My repair was told it was repaired when it wasn't‚Ä¶ warranty denied the review and appeal. Didn't listen to me or utility company about the problem instead went off the plumber who didn't complete the order‚Ä¶ I hired another plumber and paid out of pocket over something I pay a warranty company for‚Ä¶ they were so quick to deny my request to fix the ‚Äúrepair ‚Äú

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Hope Johnson Loganville, GA

Choice Hone Warranty delivers. My dryer broke and the repair man came timely. Choice Home Warranty took care of everything. I’m happy I chose this company.

2 years ago

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Skip Gosselin Scottsdale, AZ

On 9/2 my water heater began leaking, I opened a claim with Choice Home Warranty (CHW) to have it taken care of. I received a response from CHW saying water heaters are NOT covered for leaking. I'm 66 years old, owned 11 houses and R&R dozens of water heaters, when they go it's because of a leak. I asked for a Case Manager to be assigned, one was quickly and a meeting was scheduled ASAP (20-days out). 30-minutes before the meeting a reminder was sent for me to be ready for the call. At the time of the call, there was no call. I replied to the reminder 5-minutes into the scheduled call saying I was waiting, nothing. I responded again 10-minutes and 15-minutes in to all the email addresses I had for CHW, NOTHING. Now is 26-days after the claim was filed and I still have heard NOTHING.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

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Dolores Ruland Bradenton, FL

Totally disgusted with the coverage of my refrigerator. The ice dispenser chute was not closing securely and repair man cam and fixed it... supposedly. Guess what, next morning same problem as originally reported. But now the repair man said a part was broken ... and Choice would not cover fixing the item because it was broken. I use the ice maker to dispense ice,,, NORMAL WEAR AND TEAR on the unit. I knew nothing about a "broken part until after the repairman came. CHOICE WOULD NOT COVER THE ITEM CAUSE IT WAS BROKEN... READ THE SMALL PRINT. They cover DAMAGED items, ,, but NOT BROKEN ITEMS. Well I certainly did not break the ice dispenser. Will NOT renew contract when comes up for renewal.

2 years ago Edited January 10, 2024

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helen Crawford Forked River, NJ

Lack of communication. I had to purchase a new washing machine. I was told I would receive "FUNDS" toward that purchase. Instead, I received a Loew's card. Never requested that card, I never shop there, prices too high. Now I am forced to look for something to buy to use this Loew's card.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Sandra Ricco Naples, FL

The plumber that came out was kind thoughtful and very respectful to an elderly woman I would recommend him anytime thank you for your service Sandra Rico

2 years ago

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Raymond HORTON Smithtown, NY

Charles F of Fiero Plumbing was excellent. I would highly recommend his services to a trusted friend or relative. The industry needs more businesses like Fiero Plumbing. .

2 years ago

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Christine Reeves Birmingham, AL

The service person, Micky, was great. But I needed a new dryer right away so I put it on my Lowe’s charge b/c you said I could get a Lowe’s e-gift card. But Lowe’s would not take an e-card to pay off the charge, only to buy new. I couldn’t wait almost a month for a dryer. You needed to tell me that I could only buy new snd I would have requested a check instead. So now I have a large charge bill and a worthless e-card. I called for assistance, and also left a message with a case manager, Brittany H, but haven’t heard back.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Yolanda Mungia Lewisville, TX

Because they don't cover things like my air conditioning system, which I had to pay a lot for!! I regret having paid for the 3-year plan. Now I have a refrigerator that stopped making ice, they probably won't cover that either. If that's the case, I will cancel like I've been advised to.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Sharon Powless Green Bay, WI

Our refrigerator freeer was cresting ice when it should have been frost free. The service agent found the problem and solved it. Everything has been great since then.

2 years ago

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Sharon Thomas Richmond, TX

I received a voucher from Loews when my fridge went out. Choice does not provide a check, so you are not free to shop around for best deal. Also it takes a long time to get the voucher.

2 years ago

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Alethea Hyman Norfolk, VA

I had a great experience with them. They were polite and professional. They kept me posted with their timeline. They were very nice and cleaned up afterwards.

2 years ago

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Brittney Macon, GA

Fast, friendly and do what they say they are going to do. Haven't come across any fine print they don't want you to see. Fixed both my washer and A/C promptly.

2 years ago

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Barry James Tucson, AZ

Prompt response when filing a claim and very quick response when I requested NOT to have a specific company do my repair because of their poor customer service. Thanks

2 years ago

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Pamela Cowley Panama City, FL

Unhappy with service on my dishwasher. Didn't repair it and gave me credit to replace it. Which was a unfair amount. Now I as a handicapped Sr. Have to deal with finding one and having it replaced with money out of my pocket. And I really can't afford that. The role reason I bought this plan was so I would have deal with these issues.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 27th, 2021

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Charlotte Clauson Locustgrove, VA

Need to work on your emails to customers. If you send an email, explain what for instead of havin To log in and then go through your menu to find a simple yes or no answer. Way to difficult and time consuming.

2 years ago