Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Clifford Fairfax, VA

I've used it one time and I got good service out of it. My home furnace stop working and they came out, diagnosed it, ordered the part and then came back and repaired it.

2 years ago

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Anonymous Desoto, TX

I like the features they offer and what they cover. They have the best coverage. Everything has been repaired without a problem. They answer and call you back.

2 years ago

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Alice Sun City, AZ

It's been really good and prompt. They are fast to get a response. Everything si done great. The replaced my garbage disposal with the same one. It's fabulous.

2 years ago

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Judith Little Rock, AR

Just recently I had a problem with my dishwasher and they came out immediately and fixed it. Someone was here within a day or two. It has been working great since.

2 years ago

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Gary Waxhaw, NC

The last time we used it was because the water heater went out. We had the part so they came and fixed it. The couple of claims we've had were taken care of very well.

2 years ago

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Leroy Wichita, KS

It's the cheapest but I have been disappointed with the wait times. I had to wait two days to get a plumber here. It is always 2 to 3 days. I though having a home warranty would give you priority. It is really and inconvenience.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 16th, 2021

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Donald / Diane Carriere, MS

This offers everything I was looking for. It is always handled quickly. I had water backing up in my bathroom due to a sewage blockage and they sent someone right out.

2 years ago

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Fred Plano, TX

I had another company previously but choice has better ratings. They are very trustworthy though some of the comments in the community aren't very good. When we had a clogged sink, they responded within a day.

2 years ago

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Ephraim Humble, TX

The one time I needed them, the guy was professional. He knew exactly what he was doing. He was very professional. They were on time. I ha my garbage disposal replaced.

2 years ago

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Verified Customer

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Debbie Orlando, FL

Everything with our claim went smoothly. The motor for the pool pump stopped working and the technician Choice Home Warranty sent was very knowledgeable.

2 years ago

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Bridget/Gale Florissant, MO

The service is quick. I reported I had a problem with that oven and the next day it was scheduled and somebody was out to fix iIt. I just like the way they do business.

2 years ago

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Carl Vaughn Austin, TX

I was really disappointed with what happened with our garbage disposal. We ended up having to pay for it. No one from your company contacted us about that, but the plumber you sent said you told them we were contacted. They replaced the disposal, then discovered, allegedly because it was leaking, it was not covered. They came to us for the additional payment. I consider that very poor service on the part of Choice. We have a plumber coming out Monday because of our hot water heater. I'm really concerned we will be caught in another situation where you will not pay.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Rodney McClinton Flagstaff, AZ

The first consultation is usually fast, but the follow up is like 2 weeks. Parts get replaced and same thing continues, but instead of replacing item, serviceman orders the same part so another two week wait. Item has not worked for over a month and a half and I guess CHW believes that is acceptable.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Mary McCord Spring, TX

Well we needed 3 breakers changed and 2 tested the appliances needed to be checked by an appliance repair would repair the freezer that is not used so we decided no to replace it. That was first visit. No one called to say they would not repair the 2 washer and dishwasher. Found it was only 1 Not happy was not contacted the one

2 years ago

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Jenna Montanarello Colorado Springs, CO

I only had to pay one service fee and my control board of my furnace CHW covered the cost! The gentleman that was sent to my home was great and my furnace is working now!

2 years ago

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Rhodean carlin Fort Lauderdale, FL

I have been a customer for 3 years. They have never disappoint yet. The customer service is good if you can locate them fast once you locate them they're great

2 years ago

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Rebecca E. Davis Lakeland, FL

They give customers the feeling that their issue is very important to them and send People out who can solve the problem in a timely and efficient manner.

2 years ago

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Verified Customer

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Fred Coronado Plano, TX

Easy and quick resolution. Follow up was completed in a timely manner. Technician was knowledgeable and quick to explain the issues and possible solutions.

2 years ago

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Geri Michelsen Fort Lauderdale, FL

I recently had an issue with my dishwasher and the company that came out was knowledgeable and efficient. I appreciate the quick resolution of my first issue.

2 years ago

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Larry Webb Kapolei, HI

From the time I put the claim to completion was excellent! The contractors who performed was also expedited in accomplishing the work! Everything was excellent!

2 years ago

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Cynthia A Powers Frostburg, MD

They make you jump through too many hoops to get what you need done accepted. Recently, I needed a new breaker panel box and they wanted paid me to just repair the one I had which would not have passed inspection from the electric company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 14th, 2021

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Stacy Himmelspach Clarkston, MI

I was sold your policies without transparency. Meaning, there are so many things CHW does not cover: fireplaces, switches for jetted tubs, etc. Also, I was not told replacement appliances are completed with builder's grade. Nothing in my home is builder's grade, the lowest quality and functionality provided. My home has name brand items, whirlpool gold, maytag, bosch. I want the option to get refunded versus installing builder's grade. For example, my disposal was 3/4 HP. Your technician replaced it with a 1/3 HP. That is not satisfactory. I wanted the option for a refund so that I can purchase what I want. This is why I cannot recommend CHW to my family and friends.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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JoAnn Schwartz Saint Louis, MO

Approximately 2 weeks after moving in my new condo and discovering my heating element in my oven was not working, I was denied coverage saying it was not covered. I had to call back before being approved for repairs.

2 years ago

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Ronald W Katz Northbrook, IL

The warranty is very limited and should be better explained up front- service has been very good but all the extra costs and expenses for the "non-covered" items are extensive and the contractors pad these costs to make the savings minimal even when items are being replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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John T. Smith III Longview, TX

Leak in gas fireplace not fixed; water in refrigerator Deli Tray still being observed. Plumber who showed up to originally repair fireplace gas leak, showed up with no leak detector, no tools, no mask. About to re-schedule repair of fireplace gas leak.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 25th, 2021

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Peter J Tabilang Honolulu, HI

The service is more than satisfactory however some of the service techsu oh that they provide outside of Sears repair have been less than admirable in how they pretend to work

2 years ago

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M key Glendale, AZ

Ease of a perfect fix to our pool! From the first call to a 5 minute appt to verify the problem and quick response to fix. Thank you ChoiceHomeWarranty

2 years ago

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Char Daugherty Kansas City, MO

They have been helpful in many ways and they would have been excellent in every way if twice a year they would offer free inspection for the furnace and air condition like some other companies.

2 years ago

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Kadir Koken Collierville, TN

Unprofessional service and helping to resolve water leak in the house. Paid from my pocket to fix water leak in the house which is under the warranty but unprofessional service staff to understand the problem. Even the service staff doesn't try to identify where the problem is. He just looked with bare eyes and find the problem with out technological devices. Completely unprofessional. I fixed the leak by my self and try to claim the support is telling I did without their expertise which I need to keep water leak in my house. The unprofessional service staff will come to fix it so the warranty can cover. It is worst experience for me. I will fill out complain in BBB.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

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Mario Pflugerville, TX

For smaller items I would definitely recommend. I’ve used it several times. Once for the ice machine, it wasn’t producing ice and they came over and decided to order a new one. They are also fairly good for expensive things like the AC unit. You kind of have to dance around to get things replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2021

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Stephanie Summerville, SC

They have not resolved any issues and there have been major issues caused by a technician they sent. I requested a technician for my hot water heater and the person they sent out did not install it properly and it has caused three separate major leaks. They have not helped me resolve it. They will not let me speak with a manager. The person they sent for my garage door was awesome and they were quick to send him. He did a wonderful job.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 17th, 2021

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Bryant Blue Bell, PA

It would be nice if they were a little more responsive. The quality is pretty good because the contactors have been good. I had to have three people look at my dryer before it was decided it had to be replaced. I am only getting two thirds of the cost so that is a little deceiving.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2021

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Margaret Birmingham, AL

I have no follow up on my last claim. My air conditioner was leaking through my ceiling and it turned out to be a clogged overflow line which although Choice claims to support air conditioning systems and the overflow pipe is definitely part of the system they refused the claim saying they do not cover overflow pipe and overflow fans so I was not happy with that and that's the only time I've used it, so so far my experience has been unhappy.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Nov. 16th, 2021

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Anonymous Tampa, FL

I had a trouble with one of my appliances and it was fixed in a couple of days, there was no hassle at all. The workers are excellent. I was very pleased with them.

2 years ago

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Jerry Mesa, AZ

It didn't take them long to figure it out and it didn't take them long to take care of the problem. I had a good group come out here and take care of the problem.

2 years ago

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Melodie Covington, GA

Efficient and effective and quick response time. I just used them last week, the air conditioning unit wasn't cooling as it should and they sent someone out within two days.

2 years ago

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William Vienna, VA

They did what they needed to to get the job done. They were quick and they came out the next day got job done. I used them twice for my furnace and they work out well

2 years ago

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Brian Lexington, SC

It only called twice and both times my problem was resolved quickly and efficiently. I had a clog In my sink and it was resolved in a few hours and another time things were squared away that same day.

2 years ago

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Richard Paramus, NJ

I had a very disappointing experience, the agent tried to help me but she said wasn't able to do much. They didn't take care of my needs. I used it very recently, my dishwasher stop working so I paid sixty five dollars and a repairman came out to fix the thousand dollar dishwasher and he said it's probably a circuit break and it could be a circuit board, they couldn't be sure and he said that they're going to pay me to replace it rather than fix it so they came back and they offered me two hundred forty six dollars. I just bought a new one and it cost me twelve hundred dollars so you know the fact that they "replaced" the appliance is bullshit. The person I dealt with was good and customer service was good.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Roy And Sharon

I had another home warranty for a long time but I saw a commercial and compared numbers and decided to make a change. I haven’t had any problems with them since I’ve started. Every time I contact them, they come out except when I called for the air conditioning. The serviceman that came our for that said the compressor went out because it was neglected and not service properly which was a lie. They would not replace it. I was disappointed with the way they handled that.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

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Reginald Dallas, TX

The customer service has improved significantly. With my very first claim for the warranty company, they came out and practically destroyed my things and I wasn't happy about that and the next time was great.

2 years ago

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Walter Brownsboro, AL

I’ve tried other companies and so far my experience with Choice Home Warranty has been good. The air conditioning went out and they sent a technician to fix the problem.

2 years ago

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Helena Fort Washington, MD

Each time I’ve used them, they have been pretty good, though I wouldn’t say excellent. Recently they had some out within 24 hours. That was a pretty good experience. It is a good choice.

2 years ago

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Chip Las Vegas, NV

A real good person was sent out promptly. They are always prompt to answer the phone. They lined up a heating specialist to come out to look at and determine if it was bad.

2 years ago

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Barbra Sun City West, AZ

You guys are great but the vendors you se are not good. One came to replace the water hearer and charged four hundred and twenty dollars. They said it was for extra parts but it was a real big rip off. You are quick to respond.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Rajeev Spring, TX

Most of the time, they are able to honor my claim. On the kitchen faucet, they actually failed. Sometimes they reject a claim for no apparent reason. I like the online website and not having to call.

2 years ago

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Gordie Karels Rapid City, SD

Needed refrigerator repair. Filed. Claim and repair was initiated in four days. Professional technician handled the repair expertly and followed up with a replacement part within a few days.

2 years ago

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Linda Heckel Bonita Springs, FL

Too many times I've been deceived and assigned a company that did not have insurance pay insurance papers to enter my building. As many times as I said they must have these documents they still assign a company that does not have them. I tell them they have to be out of my building by 4 and they will assign somebody to come from 2 to 6 I get tired of telling you over and over what the requirements are to get into a high rise. Another time I was told I need a whole new air conditioner I called another company and it's all it was was a $150 thermostat instead of $8000 that the company you sent out wanted to replace an air conditioner that was not broken.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Patricia A Wheeler Mesa, AZ

This has been the worst customer service I have ever received! My last claim was denied based on a lie by the service provider. I filed an appeal as I was directed to and no one ever called me to hear my side. So what was the purpose if you do not care what your customers think. We are the ones that are keeping your business going!! He lied and said we dismantled our pool pump so our claim was denied. He also reported that he was installing a 2 hp pump which our pump was only a 1hp pump, so I am sure he pocketed the remainder of that money. I didn't want him coming back to my house but we let him come to install the new pump motor and he was supposed to come back with the nut and bolt for the filter clamp but never came back so I am sure he pocketed that money also!. The first day he cam he was here for 5 min and asked for the service call fee and said he would be back and I called numerous times to try to get him to come back and all I ended up getting was a denied claim. You need to care about your customers as well as picking a reputable service provider!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Colleen Atco, NJ

Although when they left the garage disposal was working, they said it was corroded and needed to be replaced. They even took pictures as prof. After a week I called and was told that the warranty co was NEVER made aware or shown pictures. They called the contractor that they sent out and they told the warranty co that as far as they were concerned, the job was closed. Because of that the warranty co will NOT replace it until it stops working, even though it is corroded. Breakdown of communication period.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021