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Dj Faber Eau Claire, WI

Alot better experience this time verus last time.

1 year ago

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Scooter_D Houston, TX

Tech really did know what to do to ID the failed partss

1 year ago

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DMS Phoenix, AZ

Took to long to get service. Offer price for replacement way to low. Read the fine print

1 year ago

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John Aliifua Phoenix, AZ

No sense in having this if the company goes against what the tech they sent out says.

1 year ago

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Jerry Sanchez Harker Heights, TX

The person that answered my call was great

1 year ago

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Vonn Reed St Louis, MO

Assignment of tech took several days. Tech was timely and professional.

1 year ago

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Carlos Hincapie El Paso, TX

It was easy to file claim from my monile

1 year ago

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Allen Lexington, KY

Unprofessional, slow to respond, and didnt honor the warranty. Id give zero stars if it were an option

1 year ago Edited January 10, 2024

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Mary Graham Rockwall, TX

The response was great, I hope the work is as good.

1 year ago

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Stan Beltz

The technician was very good. The communication with the company really sucks.

1 year ago

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Janell Dumas Beaumont, TX

The Knotty Pine Company was professional and hard-working.

1 year ago

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Jerry Price Wake Forest, NC

The warranty cost is too expensive for narrow job approvals.

1 year ago

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JM/Sallie Calloway TX

I live in a rural area it takes forever to get a job assigned

1 year ago

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Verified Customer

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Joanne Chickasha, OK

Service pretty good.Have company reply faster.

1 year ago

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Verified Customer

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Joanne Media, PA

It took a while to get the job done. The plumber was good.

1 year ago

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Verified Customer

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Carl San Antonio, TX

Repairs are completed timely and contractors are pros.

1 year ago

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Verified Customer

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Mahesh Alurkar Raleigh, NC

Didnot find a good technician for fixing my water heater for 2 months. When i found my own? Denied my claim.

1 year ago

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Verified Customer

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Justin Hayes Tyler, TX

1 year ago

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Kim Cribb Pensacola, FL

So far, the value of our premium has been worth the cost

1 year ago

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Verified Customer

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Dennis Mallory Show Low, AZ

Tradesmen they use are slow to provide service and not good at their job.

1 year ago

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Cheryl Del'Ve Cypress, TX

So far they have been good at most of our claims

1 year ago

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wayne brock Canton, OH

He got the washer fixed, he was very knowledgeable,

1 year ago

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Verified Customer

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amy hanson Oxon Hill, MD

Last job that i needed done they didnt want to pay the full amount

1 year ago

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Verified Customer

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Eddie Howell Miami, FL

An improvement over AHS. Three service calls satisfied.

1 year ago

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Verified Customer

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John Austin, TX

Have mostly been happy but a/c not covered when we needed it.

1 year ago

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Katherine Cary, NC

response time was too long without hot water for almost 2 weeks

1 year ago

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Verified Customer

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Lorraine Brooklyn, NY

Wait time can be lengthy. However, appliance was fixed.

1 year ago

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D. Brown Dover, DE

like the fact the agent I spoke with Yohni was very helpful

1 year ago

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Bertha Chen Oakland, CA

agent too abrupt, not very polite. they don't chat with customer.

1 year ago

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Verified Customer

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Ava Silver Spring, MD

It was quick and easy. Appointments scheduled timely.

1 year ago

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Verified Customer

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Larry Olathe, KS

everything was good, nice and polite people.

1 year ago

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David Evans, GA

Very discombobulated in their support. I am very frustrated working with them.

1 year ago

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Norman Foley, AL

CHW has done its homework because they do not pay for common break down items.So what good is the warranty?

1 year ago

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Bruce Sanders Marietta, GA

Almost always have had very good service.

1 year ago

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Verified Customer

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Robert Phoenix, AZ

Bad water heater cost ME 785.00 plus 85.00 for the tech call. Is that a home warranty??

1 year ago

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Mary Chesterfield, MO

I like the security of a home warranty such as CHW.

1 year ago

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Verified Customer

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Cheryl

it took 11 days to get my hot water heater fixed and they did not pay my serviceman his entire charge

1 year ago

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Christopher Brown Richmond, VA

My issues was resolved and I was able to have a piece of mind.

1 year ago

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Verified Customer

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Dawn Avon, IN

I rate my experience with the replacement of water heater as a ONE. Who can go without hot water for 5 days? Not me.

1 year ago

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Laura Newton

It took over a month for someone to even look the issue and then it was closed saying it was normal wear and tear.

1 year ago

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Laurie Benjamin Sacramento, CA

Some technicians good and others not so much

1 year ago Edited April 21, 2023

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Verified Customer

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Artie

Good service and vendors will not replace if not repairable

1 year ago

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Verified Customer

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Lenny Graciani Rancho Cordova, CA

Great fast service. All we needed was our furnace lighted

1 year ago

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Dana NIx NC

Great response time and easy claims service.

1 year ago

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Pat Antani Madison, WI

I was able to get good deal for 46 months.

1 year ago

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Verified Customer

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James Phoenix, AZ

Did not like J and L Plumbing. We will cancel Choice if we have a company like that again.

1 year ago

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Kirk Pratt Powder Springs, GA

Technician was not very friendly or communicative

1 year ago

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Verified Customer

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Cletus Williamsport, PA

There is no communication ( other than what I initiate ) and then the 24hr promised feed back never occurs.

1 year ago

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Hildegeard Ocala, FL

Choice tries very hard to not pay for appliance replacement. Will NOT renew. It’s not with it.

1 year ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 13th, 2023

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Greg Escobedo

Approval too unlikely vey dissatisfied not approved very disappointed overall

1 year ago Edited March 13, 2023

Choice Home Warranty Reviews