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Verified Customer

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PC UNHAPPY

They refuse to honor their services requested.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Jamaya Chatman

They were NEVER able to fix what I called them out for.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Locke

They took over 4 months to get my washer fixed!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 26th, 2019

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Eric Brown

After 30 days I'm still waiting for the job to be completef

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Connie

They Have Drama Customer Service Reps!!!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 26th, 2019

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Chris B.

Multiple calls for same service call with no results.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Rhonda Williams

Never cover anything, no one knows what is going on

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Pamela ward

They don''t cover the majority thing that need repair

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Shirley

They don't cover and never fixed the problem.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Diane Hilliard

No contact by claims specialist after appeal filed.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

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Betty worl

Have had no response on current electrical problem

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer"

Nov. 18th, 2019

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Veronica Lewis

Because the contractors they send out sucks

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 15th, 2019

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Marie Penninger

Service was scheduled quickly and promptly

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Marie.

Sep. 16th, 2019

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Marion Cook

Not very helpful unable to get anything done

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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Glen Woodard

They are not reliable and their technician inept at best!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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James Mayo

Always avoid paying to repair/replace broken ites

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 12th, 2019

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ks

warranty not what i expected - limited coverage

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Marietta Battaglia

Left several messages. They did not return call.

5 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403.

Aug. 19th, 2019

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Karen

Horrible repair people. Incomplete work.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 6th, 2019

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Joel

Too many exception - they figure how to NOT pay!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Claire Lewis

They use warranty loopholes to deny claims as 1st strategy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Donald Wilson Germanton, NC

Too much up-sale. Slow response. Questionable vendors.

5 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Directors of Sales and Vendor Relations to internally address this matter so we can continue to promote our highest level of customer services.

Aug. 5th, 2019

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Charlotte T. Blue Savannah, GA

Poor Service, wasn't able to complete job.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

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Dominique

The company does not honor their own warranty

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Sal Barrera Middleburg, FL

Lack of professional technicians sent to my home.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Hawk Decatur, AL

Too many exclusions not addressed at sales level

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

6 years ago

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Verified Customer

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Jennifer Reinhardt Scottsdale, AZ

They are horrible. They've declined me service.

6 years ago

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Thomas Waters Washington, DC

Poor customer service including poor service delivery.

7 years ago

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Verified Customer

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Jackie Randle

They lie about repairs and a big rip off

7 years ago

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Verified Customer

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Poor service Houston, TX

They like to find any reason not to cover.

7 years ago

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Verified Customer

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Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

7 years ago

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Verified Customer

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Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

7 years ago

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Verified Customer

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Linda Young Columbia, SC

they do not cover what they state that they do.

7 years ago

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Verified Customer

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Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

7 years ago

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shahr lopatin Las Vegas, NV

Too pushy salesman Trying to sell unwanted services

9 months ago

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Claudia "Nan" McClain Beaufort, SC

Choice doesn't want to pay for anything. Associates can't speak or understand English.

10 months ago Edited December 13, 2023

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jason gibson Overland Park, KS

Sales person was pushy and did not take no for an answer when I did not want to upgrade further.

10 months ago

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Kimberlee Telford Omaha, NE

The contractors have been great, the warranty company is average at best.

10 months ago

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Jackie Price Myrtle Beach, SC

Not happy with the coverage once a claim is called in.

10 months ago Edited November 6, 2023

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Tobey Meridian, ID

Representative spoke very fast & I felt rushed.

10 months ago

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Tracy Roberts Burdett, NY

Technician was great, phone operator/service horrible.

11 months ago

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A Houston, TX

Won’t repair. Just give you low dollar amounts when things break. Scam company

11 months ago

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Lowry Los Angeles, CA

Some repair companies are better than others

1 year ago

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k9bridge Rock Hill, SC

Service came, was pleasant, did their job and left.

1 year ago

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Joyce Wert Pflugerville, TX

Dishwasher was repaired and in a fairly timely manner.

1 year ago

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Noel Soodeen Brooklyn, NY

Friendly customer representative, negotiatiable

1 year ago

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Aditya Kumtakar Baltimore, MD

Technician fixed the appliance and arrived on time

1 year ago

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nic birch Millington, TN

not sure its worth the money... 1st issue and cant find a technician and if i find my own i have to pqy service costs

1 year ago

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Jim McNeely Ashland, MO

Like: Reputation Dislike: Flooding my inbox with emails.

1 year ago

Choice Home Warranty Reviews