check_circle

Verified Customer

star star_border star_border star_border star_border

Kevin Thistlethwaite Daphne, AL

I had four claims and you didn't pay for one.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Russell LaJoie Elizabeth City, NC

Sales people tell you one thing and claims tell you another

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rama Ashburn, VA

Worst service and the worst customer service

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ruby griffin Evergreen, AL

They can't get service to my home to fix appliance

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

J. Hardison Little River, SC

Denied a claim that I proved was righteous.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Speer Lake Oswego, OR

You never pay claims. Always a lie or an excuse.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

George Wesoloski

still waiting on plumber never did here anything from chw but they keep taking the money every month

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Rogers Pflugerville, TX

Scam. My out of pocket costs were potentially unlimited!

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Don Marinos Loudon, TN

You cannot contact them by phone or computrr

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stuart Simons Fredericksburg, VA

I'm waiting quite awhile for my ice maker to be fixed

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Degruise Prairieville, LA

I am currently having a bad experience with getting help with my 2020, $900.00 dishwasher. The serviceman stayed for 10 minutes and didn't really look at it. Claimed I needed a new one. The case manager said he could only offer 250, then raised it to 350. When I asked for a supervisor, he said there wasn't anyone I could speak with higher than him. He also claimed he couldn't cancel my policy for me. I called the customer service line afterwards and the lady said he could have canceled my policy. I was told a different manager would call me within 24 hrs. Still waiting two days later.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricky Caldwell, ID

Lots of "gotchas" to avoid fulfilling claims.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Enrique Alcala Dixon, CA

7 week and they still cannot fix the garage door opener

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Frank Perkins Pendleton, OR

No show no providers that will work with choice warranty

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

LeAnn Jurkas North Fort Myers, FL

They never showed up to do the job and I paid my deposit

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Marilyn Blaine, TN

too slow with results, don't want to cover things

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara Meadough Houston, TX

$75.00 fee even when they don't fix anything

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Pavitrie Belleview, FL

Do not want the fix the problem I have to pay for it

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Premier Residence LLC Sugar Land, TX

I had problem with the AC unit and didn't repair it

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Patty Labranche Laplace, LA

It takes extremely too long to fix a Appliance

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Graham Silver Spring, MD

techs sent out are not actually fixing anything so far

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Honey Martinez Columbus, GA

Fast and professional service on both my two repairs

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

m Florida, NY

you never get full reimbursment its a froad

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Catherine Atchison Tulsa, OK

I still have not received the check for my claim!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the check has been received and cashed.

Kind Regards,
CHW Team

May. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Morrisville, PA

The poor service almost cause my house to blow up.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Catherine sullivan

Your service is extremely poor and response was lame

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Swinson

Never can find anyone to come fix things.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Alisha holland Monroe, NC

Looks for ways to get out of repairing items

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tina krauss Phoenix, AZ

Issue with warranty and no one calls you back

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Branden Giannini Henderson, NV

Absolute scam, doesn't cover anything they say they will

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Erma McAllister Austin, TX

Not had a good experience with service and/referral

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Azam Syed Duluth, GA

Choice didn't pay for AC and hot water replacements.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claims. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

John P Cromer Detroit, MI

Hidden costs. Never talked about in the beginning.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Bruce Kimble Macomb, MI

Been without a microwave since November no help

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

John D'Arcy Bradenton, FL

Another company would do the repair for 1/2 the price.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Norma Hills Jacksboro, TN

Because I still don't have a light in my kitchen

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 2nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph &Ziporah Rottenberg Monroe, NY

no service was let with out water for 1o days

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

jim Yeager Hereford, TX

You take money but do not process claims.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Cathy & Jim Scruggs Munford, TN

Not interested in covering any of the hvac replacement

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Elizabeth Zachary Carrollton, TX

The reapir person came out and made the problem worse

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Hugo R Scala Orlando, FL

don't honor claims; always claim not Normal Wear & Tear

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Dobbs Henderson, NV

Couldn't fix my washer and gave a low replacement value.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dwayne S Coley Jacksonville, FL

Customer service & warranty process is horrible

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Douglas Simons Charlotte, NC

No one has shown up to fix my oven after my 2d request

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Greg Shoemaker Thornton, CO

Giving me the runaround on fixing my oven!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Don Vallecorsa Henderson, NV

Poor service. Cancel my contract. Claim denial

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that on your latest claim we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

armando Lopez Ropesville, TX

i have out of hot water for four months now

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

MaryLou Kellow Pekin, IL

They have not fulfilled my replacement per the contract.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

larry bales Pahrump, NV

my dryer remains un repaired after 22 days great job

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Stacey Williams Monticello, AR

cant use the card to replace my microwave

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 10th, 2021

Choice Home Warranty Reviews