star star star star star

ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

6 years ago

star star star star star

Nelson C Hunt Ashland, OH

great service. pleasant assistance, good value

6 years ago

star star star star star

Larry Cinco Huntsville, TX

Very professional, and courtesy,and helpful.

6 years ago

star star star star star

William Hidalgo

Damont was very knowledgeable and suggested great options

6 years ago

star star_border star_border star_border star_border

George Robertson Las Vegas, NV

When my $1000 May tag washer stopped working CHW could not fix it and only offered me $300 to replace it. Now I have to come up with the $700 more

7 years ago

star star star star star

Cassandra MacLane Parlin, NJ

Service within 1 day!! It was fast and efficient.

7 years ago

star star star star star

Shreyas Lawrenceville, GA

Very knowledgeable tech. He fixed my problem. Thanks.

7 years ago Edited January 10, 2024

star star star star star

GT Ramondetta North Las Vegas, NV

Very responsive and very professional agents.

7 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Darleen Summerville, SC

Terrible!! They dont give you a fair value when something has to be replaced. Would never, ever make a mistake by getting them again.

10 months ago

star star_border star_border star_border star_border

BrandonMichelle McGriff TN

Terrible with contractors. Unwilling to pay, always denying authorizations or underbidding offers. Completely rediculous basically want u to work for free

1 year ago

star star_border star_border star_border star_border

Rajani Pulamala Allen, TX

It is not worth it. None of my claims were approved, and nothing was covered. Time for Choice Warranty to reconsider its plans and serve customers better.

1 year ago

star star star star star

Isidoro Ancheta Hayward, CA

Very good salesperson. Nice for him to to volunteer the military discount.

1 year ago

star star star_border star_border star_border

Chris Duffee Tallahassee, FL

Does not cover any issues I needed covered, was always “that particular problem is not covered, leaving me with footing a new item

1 year ago

star star star_border star_border star_border

Donald R Mancini Lake Havasu City, AZ

I was emailed that my claim resulted in an ecredit to Lowes to replace my refridgerator but have not gotten that email yet.

1 year ago

star star star star star

Vickie TX

The contractor was informative. I was very impressed, with his helpfulness .

1 year ago

star star star star star_border

Ravi Avutu New York, NY

The technician found and fixed the issue promptly. I wish CHW could schedule earlier than they did.

1 year ago Edited January 10, 2024

star star star star_border star_border

Abby Smith Dothan, AL

Services were great, and so was customer service. It was just too overpriced for me and didn’t help save a lot.

1 year ago

star star_border star_border star_border star_border

Linda Teeter TX

Email message from CHW said appt was set for 5-2-22 when in fact it was set for 5-3 The service tech said they were never informed about, nor scheduled for 5-2

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

star star star star_border star_border

Kat McKnight Groves, TX

I like that they offer comprehensive packages per my needs. I’ve not had a successful claim though.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

star star_border star_border star_border star_border

Morgan Manhattan, KS

If it was possible to give you zero stars I would. You are an incredibly pushy and unprofessional company. Was transferred several times with snotty remarks.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

star star star_border star_border star_border

K.M. P. Charlotte, NC

Customer service is sub-par & the price was expensive for what they were claiming to cover. Had to go through several CSA to finally get refunded.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jordan

This is the most worthless thing I have ever paid for.

2 weeks ago

star star star_border star_border star_border

Bob Crouch

Deny claims, slow scheduling of repairs.

6 months ago Edited March 20, 2024

star star_border star_border star_border star_border

Anita Welch Fort Smith, AR

Like a communication Trying to follow up on a claim no one to talk to

7 months ago

star star star_border star_border star_border

Bruce Bodrie Fort Worth, TX

When you get down to costly item always refused…

7 months ago

star star_border star_border star_border star_border

Mitchell Wantagh, NY

Customer Service Sucks Was over charged and never received refund

8 months ago

star star star_border star_border star_border

Shirley Dirden

The person answering the phone was very rude

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jack Elka Hendersonville, NC

Denied claim to fix refrigerator and exhaust fan .

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dale Covington, LA

Still waiting for repairs since April 2023.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Szatkowski Elizabethtown, KY

Not reliable. No hvac in area when needed

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shauna Patrick Wichita, KS

Won’t pay for claims, poor customer care!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Palmer

Not for Customers outside of Terms and Conditions!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patzy

I have an open claim for dryer repair Parts can no longer be ordered. I have waited over 90 days and keep getting the same response from Choice Warranty. Was informed today claim closed because Sears can't secure parts. I had to call CW they didn't follow up and call me. I pay over $60.00 a month for this service with no results I would like some type of reimbursement toward a new dryer for the inconvenience of waiting over 90 days. CW Should stand behind what they sell a good home warranty I have been a customer for a few years I'm very dissatisfied with the service I have received.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dr. Lizely Madrigal El Paso, TX

Very dissatisfied with handling of claims

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Melody North Olmsted, OH

Customer service is not in the US..can't understand them

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Latarra Chicago, IL

Ridiculous deductible. Would not recommend

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Rowlett, TX

Choice will deny all claims saying they are preexisting.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Phillip Herring Hampton, VA

Still waiting on my callback after 7 hours today

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Alta Woodland Hills, CA

Didn't provide any support. They're scam artists.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Beverly Ford Orange Beach, AL

They cannot get service person scheduled in a timely manner

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lee A Harper Colorado Springs, CO

30 days and still waiting to schedule repair

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dean Da Silva Quitman, TX

Forced to answer this question with a definitive date"When was the last time the item was working properly?" while this can be answered a majority of the time items that are seasonal(like a/c) or occasional like a frig that doesn't have visible or detectable failure cannot be answered accurately. Secondly people who are answering phones on a claim do not speak clear ENGLISH!!!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elsayed

I HAVE BEEN WAITING FOR A TECHNICIAN FOR OVER A MONTH

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

James McCauley Venice, FL

If anything big happens they find a way to deny it

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lydia Bolen Livonia, MI

Been waiting for my fridge to get fixed since October

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Herman Davis Red Oak, TX

Did not cover my 16yr old appliances but partially.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Garrett Wake Forest, NC

2 weeks, no dryer repair, technician not communicating

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Margaret A Eatman Houston, TX

These people take your money and don't fix anything.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon villa Aubrey, TX

Customer service sucks. Horrible communication.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cindy yost Mount Pleasant, SC

Unable to understand ur employees english

1 year ago

Choice Home Warranty Reviews