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Verified Customer

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Shirley Turner North Little Rock, AR

Claim for 4605 with A&B plumbing has not been completed .

1 year ago

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Verified Customer

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James B Phillips Anniston, AL

Did not get my water heater fixed in a timely manner so I had to get it done myself

1 year ago

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Verified Customer

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Gloria weinblatt Plano, TX

So many exceptions. Had to call over and over to get a response.

1 year ago

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Viraj West Palm Beach, FL

There's been a 6 week time lag for an appliance repair, no update whatsoever.

1 year ago

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Verified Customer

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Quanilla Stone Mountain, GA

*not enough info*

1 year ago

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Verified Customer

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Michael Beckman Chesapeake, VA

They charged me for a service call that never should have happened

1 year ago

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Verified Customer

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Carlos Riveros Lakeland, FL

Bad customer understanding. They make a mistake and won't own up to it.

1 year ago

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Verified Customer

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Karen Elkridge, MD

Same plumbing problem 11/1 Choice technician repaired 9/15

1 year ago

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Sharon A Hofmann Oakdale, CA

Well, at this point I am still waiting for my washer to be repaired since September 19, 2022

1 year ago

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Karen Christian Sugar Land, TX

My team appt got lost and no one returned my call.

1 year ago

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Verified Customer

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JOHN F DESANTIS

Too many ways for CHW not to cover your problem

1 year ago Edited January 10, 2024

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Verified Customer

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Elsa Andrews Johnson City, TN

Haveven't repaired several items that they said were covered.

1 year ago

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Verified Customer

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Marivel F Gordon Round Rock, TX

Poor communication and companies they have are not professional

1 year ago

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Jenii L Wallace Martinsburg, WV

Out of 3 separate issues only the last one went well.

1 year ago

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Maria S Brookfield, WI

They send unlicensed companies to your home or they can't even get one to come out to your home.

1 year ago

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Verified Customer

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Deidre Tripoli Captain Cook, HI

I was scheduled for a service call today between 11 am and 3 pm. No one showed. No phone call.

1 year ago

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Daphne Reynolds McDonough, GA

Hire cheap inexperienced people to come out and give wrong opinions. Several times

1 year ago

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Verified Customer

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Diana Olson

My monthly payment rates have been raised 43% in the last 2 years.

1 year ago Edited January 10, 2024

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john miller Raleigh, NC

Claims generally do not cover the cost on the loss.

1 year ago

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Verified Customer

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Theresa Wager Palm Coast, FL

They do not have replacement cost coverage.

1 year ago

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Verified Customer

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Darryl Indianapolis, IN

There were two issues that CHW would not help pay for.

1 year ago

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Verified Customer

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Marilyn Byars Porter, TX

Premiums have steadily increased without notice.

1 year ago

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Verified Customer

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Barbara Thompson Lunenburg, MA

They kept putting me off I'm trying to get a technician out to me until I got very upset with them

1 year ago

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Verified Customer

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Tom Foglia Monroeville, PA

Too expensive; Claim coverage is questionable

1 year ago Edited January 10, 2024

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Verified Customer

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Richard Zelenka

You have failed to replace my oven since March.

1 year ago Edited January 10, 2024

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Verified Customer

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Carol Jackson Las Cruces, NM

Poor communication , going on 3 weeks without a refrigerator

1 year ago

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Verified Customer

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Megan Davis Columbia, MO

They take a long time to get technicians assigned

1 year ago

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Verified Customer

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WJ Richardson Fort Harrison, MT

Undependable hard to deal with poor customer service

1 year ago

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Verified Customer

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Annis Hannah Midland, NC

Communication is the key. CHW does not cover thst.

1 year ago

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Richard Shaw Land O Lakes, FL

getting too expensive and denies claims

1 year ago

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Verified Customer

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Bob Behrend Tomball, TX

Only allowed $500.00 for AC and waiting on check

1 year ago

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Verified Customer

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Phillip knight Palestine, TX

Was hung up on twice trying to get a problem fixed

1 year ago

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Verified Customer

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Cynthia Maple

They are a hard company to do business with. The first claim I filed in 2 years of being a customer was denied. I filed an appeal and the representatives that were supposed to review missed the appointment for the review. I ended up having to allow the waiting period for a new claim to expire to file a new claim. It took me over 3 months to get a covered repair completed between Choice and the service provider.

1 year ago Edited January 10, 2024

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Rose Garman Conshohocken, PA

waitinh 3 months to have stove and microwave serviced. Constant cancerllation of appointments

1 year ago

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Mary M Johnson Montgomery, AL

The tech came and didn't take dryer apart and check it out assumed what was wrong and ordered parts

1 year ago

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Santa Claus Salt Lake City, UT

They don't pay anything. Their very slow to respond. Not reliable. Weasel out of every claim.

1 year ago

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Verified Customer

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Hepola Broken Arrow, OK

They didn't believe anything I told them about my situation with my plumber.

1 year ago

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Verified Customer

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Lynda Clifton Park, NY

approval & payment process is extremely complicated

2 years ago

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Denise Hunter Johnson City, TN

Took 6 months for my refrigerator to get fixed.

2 years ago

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Verified Customer

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Patrick W. Malone Orange Park, FL

Lack of support getting A/C system serviced after failure.

2 years ago

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Lyn Schumacher Rocky Face, GA

I have had a request for service in since May and it still hasn't been taken care of

2 years ago

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Linda Knight Midlothian, TX

Wasn't able to help me with my air conditioner in a timely manner

2 years ago

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James Kirby Yorktown, VA

Takes too long to get service and technicians are not responsive to contact.

2 years ago

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Evelyn Penn Madison, AL

do not always pay. slow to repair. increase in charges.

2 years ago

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Alice Michael Sevierville, TN

The rules get changed to benefit the company.

2 years ago

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Jorge Rubel Englishtown, NJ

Have had a problem with a vendor that was sent out

2 years ago

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Verified Customer

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Al Bender Glenview, IL

Didn't approve my claim for AC service/replacement

2 years ago

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Verified Customer

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steve mandel Colorado Springs, CO

had 3 claims in 3 years. Two were turned down

2 years ago

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Denise Bridgeton, NJ

Still waiting for the problem to be fixed.

2 years ago

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Verified Customer

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PETER CALABRESE Wood Dale, IL

Difficult to get things done when calling in.

2 years ago

Choice Home Warranty Reviews