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Bob Streator, IL

their bad faith do nothing attitude. claimp ending for over 8 months.

10 months ago

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E G Elizabethtown, KY

Company does not follow through with getting service promptly!

10 months ago

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Carol Seminole, FL

Did not pay for new air conditioning unit when old one failed

10 months ago

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Norman Koyamatsu Las Vegas, NV

Questionable coverage on water heater. Cost almost $900 to replace.

10 months ago

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Gary GA

Too long to assign a plumber. Took 3 weeks for him to show up.

10 months ago

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Larry Petchenik MN

They do not stand by their commitment. If it's expensive they turn it down.

11 months ago

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felix vasquez

They didn't get the job done this was the 2nd time. Another co took care of it

11 months ago Edited October 4, 2023

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Kelsey Stockbridge

Very mis-leading information,not helpful

11 months ago

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Kim Brown

I do not like the way that they keep raising the price every year without telling me.

5 months ago

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Diana Gaines

One time fee and ability to get product repaired

6 months ago

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Florestine Tyler North Las Vegas, NV

Technician was on time, professional and knowledgeable

6 months ago

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jimmy gasaway

The lack of supervision to managers to speak with and your failure to replace a washing machine as required by contract

6 months ago

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Katie MacLachlan

The technician that came out was excellent.

6 months ago

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Jacwine Las Vegas, NV

Forcing me to replace portions of air conditioner that don't need to be replaced

6 months ago

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Michael Las Vegas, NV

They don't always cover what they say they're going to cover.

7 months ago

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Rockinrebel 1 Metairie, LA

Everything was prompt for being a weekend , and was fixed

7 months ago

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Melissa Jensen North Las Vegas, NV

The actual technicians that were sent to my house were very good

7 months ago

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Nova Goins Florissant, MO

Good customer service. Timely response to the claim.

7 months ago

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Esra Gokaydin Plano, TX

Their customer service responds you on time

7 months ago

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Monte Gunn Peoria, AZ

It is fairly easy to open a claim online.

8 months ago

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William Justice Woodstock, GA

I could not believe our claim was denied. Just not service. I do not see Choice Warranty as a service I can continue

8 months ago

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Chris Brady Mars, PA

The quality of the workers were great and reliable.

8 months ago

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Rafah Alsakaf

Their definition of normal wear and tear is debatable

8 months ago Edited February 21, 2024

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omega matos Simpsonville, SC

Great in dispatching service also provides great quality

8 months ago

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Joan Walker Homosassa, FL

I liked the fact that I heard back within 24 hrs

8 months ago

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Felicia Morgan

I like how fast they get techs assigned.

8 months ago

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Angel Norcross, GA

Dislike amount offered to replace appliances.

1 year ago

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A Lee's Summit, MO

They never seem to be able to complete everything on a job

1 year ago

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Dawn Russell IL

I've had a claim in since September 2nd, no response given at all.

1 year ago

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Marie Hinesville, GA

Not having my fan fixed. I really need it gixed

1 year ago

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Jamil Diwan CA

Horrible support and resolution. Looking for a good warranty company? This is not it

1 year ago

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Altheia Phenix City, AL

Never received my reimbursement from the call where I had to get my own technician to come out.

1 year ago

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Jessica Houston, TX

Turnaround slower than I like. Some trouble with

1 year ago Edited January 10, 2024

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William

I've never been more disappointed with anything I've gotten before. They took the original claim. It's been six weeks. They have screwed around with it for six weeks. They've made two visits. They have said they've shipped parts twice, which they've shipped the wrong parts to the contractor both times. This is an air conditioning claim in 100 degree heat, and we've had no air conditioning for six weeks while they screw around with the order.

1 year ago Edited September 13, 2023

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Richard Waterbury Saint Augustine, FL

You don't get to speak to a person when you call !!

1 year ago

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Dylan Columbus, OH

I had a Roof leak and water in the basement your not going to cover any of that!

1 year ago

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Dominick Palmisano Dallas, TX

Difficulty getting contractors to repair Item.

1 year ago Edited September 20, 2023

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Artesia Howard

The heating element was not replaced in my dishwasher, therefore it still is not working properly.

1 year ago

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James Harrisburg, IL

If Choice had found their own local technician for our AC repair, I wouldn't now be out $3,000.

1 year ago

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Vincent Tarantino

Very difficult time getting my problem resolved. Still waiting for the resolution.

1 year ago

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Jimmy Santa Rosa Beach, FL

Terrible service. Will not renew. Waited in 200 degree heat for response for 11 hours

1 year ago

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Melvin Hall

They are taking too long to resolve the issue with my refrigerator.

1 year ago

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Laura Jimenez Las Vegas, NV

They don't cover real air conditioning issues like they said they do. It's basically a scam.

1 year ago

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Timothy Jacobo Mission Viejo, CA

Repairs take far too long. The process has been painful at times.

1 year ago

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Juli GA

Takes to long to get thins fixed if they even fix them.

1 year ago

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Curtis AL

Not happy with the service. Claim was made on June, 12, 2023 and still waiting for repair.

1 year ago

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Kenneth Simpsonville, SC

My Fridge stopped working on July 6th. It is July 18th and no one has even come to look at it.

1 year ago

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Steven Dallas, TX

Too slow to get a vendor on a claim and like to deny claims after accepting money for the policy

1 year ago

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Donna Green

Co pay price hike way too high totally disregarding years of business patronage

1 year ago Edited July 10, 2023

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Steve Davis

Poor customer service and non-USA agents. Hard to communicate with them. No sense of urgency.

1 year ago

Choice Home Warranty Reviews