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Mr. William M Treadway

Claim not completed till today. Choice could not find a repairman for the hot tub. Could not source the parts needed. I found the repair man (from the store we bought the hot tub) then sourced and pid for the defective parts.

2 years ago Edited January 10, 2024

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G James Ashland, OR

Some of the people they do business with are not very good.

2 years ago

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Joan Jaeger Crystal Lake, IL

It's on other page garage not fixed dishwasher was mot replaced

2 years ago

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Terry walsh Tarpon Springs, FL

Service/ was nowhere near what was represented to me at the time I entered into contract

2 years ago

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Loretha Hayden Kansas City, MO

Another denial of coverage, despite upgrading and paying for the premium coverage

2 years ago

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Orestes Torres Spring Hill, FL

Took more than 3 months before can make a resolution on the issue of my Dishwasher

2 years ago

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DM L Wappingers Falls, NY

It took too long to get my dryer working. (18) days

2 years ago

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Dru Warren Fort Myers, FL

One device took over 6 months to complete

2 years ago

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Cindy Hammond Avondale, AZ

Some of the chosen repair people are difficult to deal with

2 years ago

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Victor M Cartersville, GA

Services are poor. And CHW cust service is poor as well

2 years ago

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Deborah Mediate North Fort Myers, FL

Wait time to repair my air conditioner was too long.

2 years ago

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Donna Sparks Orange, NJ

I had 2 service companies, the HVAC was very good and ultimate plumbing has had me waiting since 7/26/22 for "parts" or washers to fix my leaking faucets despite numerous calls to you and to the company. It's just too ridiculous

2 years ago

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cynthia aiken Benton, IL

I have yet to have my electricity done and it has been over a month or two.

2 years ago

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Stephanie Merkli Dela Cruz Richmond, VA

Accurate and complete communication is lacking

2 years ago

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Jeanette Roca Oakland Gardens, NY

the one time I filed a big claim in 6 years, they gave me a hard time and denied it

2 years ago

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Rita Rothenberg Whitesboro, TX

5 times you've come to fix my GE refrigerator and it's still not right

2 years ago

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Seymour Wodakow Englishtown, NJ

Lack of direct, personal contact with CHW.

2 years ago

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michael t skidd Saint Johns, FL

still waiting for the claim amount they have promised.

2 years ago

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Michael Holly Springs, NC

I think the the value for the coverage was good.

2 years ago

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Sue bayus Millsboro, DE

Took 2 weeks to find me a vendor. Too long.

2 years ago

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Karen Volmer San Antonio, TX

You should pay to replace appliances in full.

2 years ago

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Andtew Fontana, KS

Lots of missed appointments from their service technicians

2 years ago

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Ed Xiques Tampa, FL

It takes too long to get things repaired.

2 years ago

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Arlene Otis Palm Desert, CA

Service provider that Choice recommended was terrible.

2 years ago

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Gary Quinton Wilmington, DE

Cannot choose repair contractor for contracted repairs

2 years ago

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Ronald James Beaver, UT

When you have a repair it takes awhile to get it completed

2 years ago

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Sara McKay Riverview, FL

Challenging to get in touch with customer service rep

2 years ago

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Ronald D Grimmette Cordova, TN

I have current claim that has and still pending/unresolved.

2 years ago

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you sent me an email Fredericksburg, VA

Fixed my ice maker. but denied my AC claim.

2 years ago

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Bj Chumley Washington, UT

First people were awful. Second people never showed up or even bothered to call.

2 years ago

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John Ramey Frisco, TX

the approval process and customer service is TERRIBLE. Will not renew nor ever recommend

2 years ago

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Curtis Stitt Lynchburg, VA

Terrible service. Takes weeks to get a technician and then they refuse to fix anything.

2 years ago

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Nikhil Saint Joseph, MI

Worst service ever. Only care about saving money and ways to ignore customer claim submissions.

2 years ago

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Lisa Abingdon, MD

Horrible. I still have not received my check and the customer service guys was a jerk

2 years ago

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John Canton, GA

Horrible customer service no follow up on claims customer service agents who can't speak English

2 years ago

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Lynn Reid Houston, TX

Customer service is garbage and they have no service delivery accountability.

2 years ago

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S Bloecher Texarkana, TX

Been waiting for almost a month to get reputable repair man for water heater!

2 years ago

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Ron Baker Kansas City, MO

Takes to long to get service!! It took 10 days to get someone out!!

2 years ago

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William King Denver, NC

Not happy with the quality of people available to address problem.

2 years ago

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Lynda Sidney Kenner, LA

They do not honor the stated obligation when it comes to replacing appliances

2 years ago

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Jim Buonpane Aurora, OH

The repair I need has yet to be performed after waiting 5 weeks and counting.

2 years ago

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Judith Ellen Choate Antioch, CA

They do not try to help me when it comes to my plumbing problem

2 years ago

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Maryvette Killeen, TX

Well they need to had more options in the work order

2 years ago

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Allen N Davey Honolulu, HI

Sears appt canceled with NO progress in weeks.

2 years ago

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Gary Dinman Sparks, NV

Incessant hounding high pressure tactics to renew both in personal phone calls and emails.

2 years ago

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Adele Wimberly Lacombe, LA

Not enough follow up and too long to get repairs

2 years ago

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David Mumbulo Barton, NY

Work not complete -- waiting for replacement part.

2 years ago

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Linda Annobil Sicklerville, NJ

Technician from AAA came took the service and cancel my appt and didn't submit anything

2 years ago

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Mike Ehr Marion, IA

they decline almost every claim using reason not normal wear

2 years ago

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Scott Stevens Shawnee Mission, KS

Only because I can't rate them a -100, Worse customer service I've EVER dealt with

2 years ago

Choice Home Warranty Reviews