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Donisha Franklin

Not pleased with still having to pay out of pocket

2 years ago

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Scott Shurett Tuscaloosa, AL

Their total lack of urgency or even importance of sending parts in a timely manner.

2 years ago

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Verified Customer

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Jolene Gilmore Elizabeth, NJ

Terrible response, communication, and follow through on claims. Hassle at every step.

2 years ago

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DT Dancer Georgetown, TX

2 service calls, fee paid, no repair done, unable to contact a manager for explanation.

2 years ago

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Verified Customer

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Jacqueline Jueckstock Oxford, MI

They take your money and make up reasons not to honor your contract when something breaks

2 years ago

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Verified Customer

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Phillis Daugherty Eagle River, AK

Like pull teeth to get anything done. Vendors wanting full payment and me to collect from CW

2 years ago

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Verified Customer

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Tina Bartram Delaware, OH

Service and responsiveness have decreased recently

2 years ago

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Satish Raidas Buffalo Grove, IL

Not fair replacement price was given for the issue

2 years ago

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You have my name Lubbock, TX

The person I spoke with was very hard to communicate with!

2 years ago

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Verified Customer

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Melvin Brackeen

They send someone out and then they have to call them to get an OK to repair the appliance or part of whatever it is and then that's another two or three days you have to wait

2 years ago Edited January 10, 2024

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Verified Customer

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Brenda Brown Kissimmee, FL

They seem to cover less than what we previously had with Total Protect

2 years ago

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Verified Customer

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robert pelnarsch Fernley, NV

the repair man ordered the wrong part we have been waiting about a month

2 years ago

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Verified Customer

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David Shevel Irvine, CA

3 visits by technicians so far in present call..still not fixed

2 years ago

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Verified Customer

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Duncan Nichol Wappingers Falls, NY

Someone sent to fix an item did not fix it.

2 years ago

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Rebecca Slater Kingsport, TN

Bad experience(s) trying to contact them. Slow to respond.

2 years ago

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Mike coira North Charleston, SC

Some companies they work with are not reliable.

2 years ago

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Artis Gray Miccosukee Cpo, FL

Service takes a long time to get after you call them.

2 years ago

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John Smith Jr. Houston, TX

They use repairmen that patches instead of repairing.

2 years ago

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james crocker

customer service is terrible benefits aren't whats sold

2 years ago

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John krieger Dallas, TX

Poor communication. 2 out 3 claims denied

2 years ago

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Verified Customer

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David L Cox Campobello, SC

Scam fraud wrost company ever ur teach messed up are heat pump and this company refused to fix it

2 years ago

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Hyunsung Oh Phoenix, AZ

I was promised to have a chance to speak to her colleagues three weeks ago. Have not heard since.

2 years ago

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Ibrahim Merchant Buena Park, CA

It's difficult to make an appointment and worst than that is to have your phone answerd

2 years ago

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Verified Customer

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Kenneth Freeman

Oven broke for more than a month. Choice cannot seem to get anybody out to my home to fix it.

2 years ago Edited January 10, 2024

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Verified Customer

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Carol T. Schneider Pittsburgh, PA

Choice failed to accept the recommendation of the hands-on technician

2 years ago

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Verified Customer

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Nurul Talukder Porter, TX

Most of the Contractors do not show up, keep changing the dates.

2 years ago

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Jim Pollard Orlando, FL

Vendor never showed up and Choice never followed up with me.

2 years ago

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Verified Customer

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Andre D Nathaniel

My stove needed to be replaced didn't give me all of what a new one cost!!

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2022

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Verified Customer

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R Schriver Glendale, AZ

Still waiting on parts and service. Been over a month.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Ann Dugan Villa Rica, GA

Takes too long for important fixes with no answers

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Tercelle Sharper Hopkins, SC

Poor customer service. The contractor they send out are dishonest and unprofessional.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Dante Palomar Las Vegas, NV

Took them so long to process my claims both with their tech that was given to me

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Marisa Luna Eagle Pass, TX

I have 2 months waiting for a plumber to come and che k my leak and he hasn't showed

2 years ago

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Kyle Keeteman Troy, MO

I have not had a working A/C for 2 months and they have been a nightmare to deal with.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 29th, 2022

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Verified Customer

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Kathy Corey Largo, FL

Coverage is questionable. So many disclaimers

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Denise Autry Amarillo, TX

Continue to send a company with F rating on VBB

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Harold Masker South Point, OH

My refrigerator is still not fixed after 2 months

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Carmen Waldorf, MD

Coverages are not that great should cover more on

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Darlene Rodriguez Lewisville, TX

Covered items beyond wear n tear can be spotty

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Nancy Siekman Centerville, MA

I have an outstanding claim. I need a replacement washer and I am getting no answers

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

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Hershel E. Melton Sudlersville, MD

Don't ask. I could fill your ear with the poor service and no follow up. Technicians don't show up

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Venita Devaughn

Coverage Sucks for the money management rude and did offer the money they felt they should pay to repair my AC unit ended up buying a new AC system

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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Verified Customer

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Ben Jayakumar Roswell, GA

I cannot get the AC person to even show up. Please send technician to house

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 23rd, 2022

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JChumney Henderson, TN

I would never recommend this company. I have been without air conditioning for over 30 days.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Lisa Saunders Palmyra, PA

Last contractor took weeks to fix our dryer

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Terence BRENNAN Chesapeake, VA

Beenwaiting 2 months for my stove to be repaired

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 9th, 2022

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Shrederick king Slidell, LA

Need more contractors that can accept choice.in my area

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Judith Ashley Kenosha, WI

They gave me very little money to replace my dishwasher

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Leslie M King Gastonia, NC

Long hold times when calling and inattentive agents

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Russell Mechanicsville, VA

I called to have my garage door fixed, the guy came but he needed a part, it took 3 weeks.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

Choice Home Warranty Reviews