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Lisa White Middletown, NY

Because they take to long to find someone to fix your stuff

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 21st, 2021

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Eboniae Cunningham Louisville, KY

they never approve my repairs. Im just always wasting my $65 fee and living with the issues.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Vann Bush Mobile, AL

Refrigerator has been out for 4 months. Cannot get Choice to do what I paid them to do!

2 years ago

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Melody Thornberg Adamsville, TN

Tried to schudule first visit on holiday

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Fariba Laurel, MD

They don't follow the contact. They don't cover what they say they on the contract.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Charles Burger Wichita, KS

If you have time to wait for a repair, call choice.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Diane Zazzera Windermere, FL

They don't want to replace big items. They won't allow you to talk to Supervisors.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Anonymous Wesley Chapel, FL

website does not let me sign. no notice after last service visit NOT A HAPPY CUSTOMER

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Dec. 16th, 2021

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Kwanischs Day Schertz, TX

Poor response time. Repeat visit by repair contractors..level of professionalism

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Odette morrison Bullhead City, AZ

Because of cost me $172 for this what could do a warranty for a warranty insurance

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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A Garnet Valley, PA

The staff can not reimburse the contract, they find any excuse to delay and decline claim

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Evelyn Vargas

I was denied coverage for duct cleaning because of lack of maintenance of my AC vent although I had JUST bought the house! So I was penalized for some thing the previous owner failed to do. Then on my second claim for my stove/oven needing to have a part ordered and repaired, I tech came and then, I had to call after a month of not hearing back and then again 6 weeks later. Then 8-weeks (two months!) later again trying to get resolution. Finally after I asked to speak to the manager, Eric, I received an email stating that my stove/over had to be replaced BUT instead of Choice Home Warranty providing a replacement they wanted to give me the opportunity to choose a stove/oven of my preference so they, instead, were going to give me an eGift card to Lowe's for $338!! I responded, to the email offer, that I did NOT accept their offer of an eGift card for $338. Instead I requested they either fix my current stove/oven OR (1) provide a replacement with the current features my current one (2) provide installation, and (3) haul off my old one. I now have a "case manager" assigned and have a 15-minute call scheduled for December 29.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 16th, 2021

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Cheryl MCBROOM Snellville, GA

It took over 2 weeks to get washer repaired

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 14th, 2021

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Charles Rockwood, TN

Just don't cover things that are damaged by rodents

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 14th, 2021

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C M Delray Beach, FL

Both my hot water tank and a/c broke and both needed replacing. They refused to do so.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2021

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Judy Ozark, MO

Sometimes the technicians are unheard of

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 15th, 2021

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Rose M Gonzalez Cumming, GA

never service the ac i needed fixed. sinced august.. no one ever got back to me..

2 years ago

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Marcell Glynn Houston, TX

To many cancellations and no shows from service company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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anne Houston, TX

pays too low on things that you dont want to repair

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Mintesnot Gebru Rowlett, TX

Service not done based on time sensitivity.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Rodney Lisa Patrick Lebanon, IL

They don't listen to the customer & they don't purchase you a new washer or refrigerator

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 10th, 2021

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Devendra Vishwakarma Coppell, TX

I didn't get helped, I tried calling as well as emailing the case manager but no response.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Nov. 24th, 2021

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keith SELF Lake Charles, LA

representive said would call me back in 1 hour. its been 4 work days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 24th, 2021

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Norma Reno Lithia, FL

Too many companies fixing one thing, bad service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Don Koenig Staten Island, NY

Not thorough as far as checking to see if work was completed.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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WILLIAM OSBORN

I’ve been trying to get my covered hot tub repaired since March of 2023 (and still waiting).

2 years ago Edited June 7, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Winnie Mae Wright Freeman Meridian, ID

Poor communications! Rejection of claim. Scheduling callback to review.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Barry Wortman Henderson, NV

Can't speak to a live person just a computer

2 years ago

Reply from Choice Home Warranty

Thank you for your recent inquiry. To speak with a live person please call our direct line 1-(888) 373-7924.

Nov. 10th, 2021

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Amanda Florence, KY

We got the ome that is supposedly top notch level and on the 3rd thing it won't cover.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 1st, 2021

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Mosadi Porter Spring, TX

There is inconsistency with the agents; lack of clarity on policies

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 4th, 2021

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Scott White Pine, TN

Totally disappointed with the slow response to claims and the payment for appliances.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 4th, 2021

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Karim Ali Sugar Land, TX

Guy came to fix my oven he didn't fix yet twice I talked and told me they order the parts

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Ken Romans Twin Falls, ID

A time hassle. Don't keep there word given over the phone. Long time getting anything done.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 26th, 2021

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Robert Laza Cortland, IL

Waiting 8 weeks for a service to fix plumbing issue. No local company will deal with CHW

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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THOMAS CANNON Virginia Beach, VA

THE SERVICE PEOPLE THEY HIRE ARE AT THE BOTTOM, WASTE OF TIME AND MONEY

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

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Deitra Mayfield Indianapolis, IN

Repairs are intentionally stalled until they find a reason to deny repairs on warranty items.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

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Denora Charlotte, NC

They rarely approve claims. The customer service is awful & very inconvenient in their response.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

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Fred Powell Jupiter, FL

The insurance does not cover cost of replacement only covers replacement for builder grade hardware

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 20th, 2021

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Paul Duluth, GA

It's been month and still not fix. Garage door fixed but stop working.

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Oct. 20th, 2021

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Chacidy Serrano Manvel, TX

I'm still currently waiting on my washer to be fixed that I put claim on 2-3 months ago.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

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Rahul Iyer Cary, NC

Poor experience with claim processing, deceptive practices. Happy to clarify and provide evidence.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 20th, 2021

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Shawn A Banks Chesapeake, VA

I can never get them on the phone and that's very disappointing.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Stephen Anthony Swallow Palmer, AK

Your case manager refused to replace my microwave now it goes to arbitration, YOU SUCK.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Monroe Douglass

Every time I need service it's a hassle getting someone to show up

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Dave Gilbertsville, PA

For 4 years always takes to long to get things resolved

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 12th, 2021

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Eugene J Toni Arlington, VA

Took a long time to find out dish washer was not repairable

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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JAMES JONES Merkel, TX

hard to find repair companies that are willing to deal with Choice

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

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Lopez San Antonio, TX

Always excuses to pay!!!when something brakes they will not pay

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Karen Underhill Little Falls, MN

Slow response to solve my wash machine tub leak. Parts??? Courteous on phone

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 1st, 2021

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philip perlmutter Oceanside, NY

Refused to cover something that they said wasn't normal wear and tear. (hinges on an oven door)

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

Choice Home Warranty Reviews