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Jerry Eubanks Summerfield, NC

Tried to get my refrigerator repaired. Told me It was not under warranty. When I bought my policy the salesman told me everything on appliances were covered PERIOD. That’s why I went with the company.

6 years ago

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Mary Lou Reynolds Shallotte, NC

Our experience with Choice Home was informative, and good. Blake explained everything to our satisfaction

6 years ago

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Robert Lyn Leesburg, FL

I called back to agent who i took policy with,he promised to call back,until now no reply.I called because my info. Is wrong,i am thinking of cancelling,as I think that all he wanted was my business,what a shame

6 years ago

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Tom Metzler Nixa, MO

I have had multiple service calls on my dishwasher and water heater. At least 4 calls for each unit. Choice advertises "repair or replace". I am wondering at what point does the replace come into play?

6 years ago

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Peggy Youngsville, NC

The rep was very informative and explained everything to me. He was also very nice

6 years ago

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John russo Queen Creek, AZ

Signed on about a year ago for my house in Arizona. This company should be ashamed of themselves service stinks and just try to get something covered under the warranty a real big disappointment and a total waste of money

6 years ago

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Margaret Wick Coppell, TX

Rep very helpful. Service excellent and CHWarranty outstanding when need a problem solved.

6 years ago Edited January 10, 2024

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shirley franklin Indianapolis, IN

First time after waiting for 15 mins got disconnected from representative. Now I'm on hold again for over 10 minutes and I hear no background music or anything so I'm not sure I'm even on hold.

6 years ago

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Martha Vega Avondale, AZ

I love the fast response and the constant communication. i am never misinformed.

6 years ago

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Jim Kutztown, PA

Just Joined CHW. Sales Dept Rep was excellant answered all my questions and reinstated my Plan.

6 years ago

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karen miller Georgetown, TX

the person taking my call was very helpful & had a smile you could see through the phone!

6 years ago

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Theresa newkirk Bedford, MA

Your advertising says 24/7 coverage but you dont have emergency services. Dont help when you have an emergency. Advertising says the warranty covers water heaters but it don't when it needs to be replaced.

6 years ago

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Scott VanDemark Gouverneur, NY

I called due to my boiler heater went out in below freezing temps. It’s been a few days and they can’t find a repairer in my area? So what is the use of paying $75 a month if you can’t help when I need it?

6 years ago

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Ericka Ivery Midlothian, VA

good customer service and very knowledgeable of the business. They answered all my questions.

6 years ago

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Jeff Plano, TX

Called me way too often and were pushy so I chose another company. Even hung up on me once when I challenged their claim of being the best when I saw another rating saying they're not.

6 years ago

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ryan Houston, TX

i submitted a request for a quote and explanation of coverages. The guy that answers the phone acts like i am a problem to him because of his poor explanation of how they work.

7 years ago

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Rosemary MarshallI

My washer broke and now it's been days to wait for the part. I called they have the part but have too may other calls, they said, said they call, I get the impression they could put me off for weeks this way, i hope not.

7 years ago

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Teresa Biko Allen, TX

Great service! Jeff was knowledgeable and friendly! I look forward to doing business with Choice!

7 years ago

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Paul Corby Howell, MI

Great service at a great price. Companies selected to partner with have been great so far. Thanks

7 years ago

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A. Drain GA

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

7 years ago

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Lee Collins Irving, TX

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

7 years ago

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Tammy Fremont, CA

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

7 years ago

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Ramona Killeen, TX

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

7 years ago

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Kevin

My claim was handled in a timely and professional way highly recommend this company

7 years ago

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lisa mason Cary, NC

great response time and customer service. Waiting on my check to purchase a new washer now.

7 years ago

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Fannie

No service for more than two weeks. Still waiting.

2 months ago

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Rei Wilson Hollywood, FL

Person was nice but special offer should be offered at six months so you can experience and save for it

8 months ago

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Chuck Kati Buckhannon, WV

Very Poor Service Warranty Not Being Honored Problem Still Not Resolved (We are going on 17 Days Since the Claim was opened) All I get is excuses, no results on my Toilet issue!

10 months ago

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Marjo Dooley

This company is a rip off! Their communication is none!

6 months ago

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Juanita Huntington Park, CA

Take too long to get appointment for claims

6 months ago

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Phillip McMulin Ingleside, TX

Always has trouble finding a repair contractor.

6 months ago

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Allison Dawson Jonesboro, GA

They did not deliver on what I thought I was getting

6 months ago

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Mike Dallas, TX

Employees lied and misrepresented coverage

8 months ago

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Barbara

I waited so long for an appt its just not professional

8 months ago Edited January 10, 2024

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Dove316

Choice is by far the worst company I've ever had to deal with. My top of the line furnace died, they installed the cheapest furnace around, Goodman. It stopped working properly too. Don't waste your money on this company. They pay for good reviews, so most of them are fake.

1 year ago

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Twana Gilles Oklahoma City, OK

I found the representative to be very kind and helpful, and he gave me peace of mind regarding my choice to choose this company.

1 year ago

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Tomas Tovias El Paso, TX

I truly liked the coverage and customer service . There is nothing I disliked 2 claims fixed right away

1 year ago

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TheOne AndOnly Gibsonia, PA

My washer broke, the warranty company sent someone local out and he fixed my washer for $50 deductible at the time.

2 years ago

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Rosie Ewing Arlington, TX

I have not filed a claim with this company yet. However, the price for the policy was competitive and fair.

2 years ago

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shawne bradley San Francisco, CA

The Choice Home Warranty program was an excellent warranty program with reasonable rates and excellent customer service

2 years ago

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Azzam Innab IA

So far it looks very good and take lot responsibility from me to fined the rite poeple to do the job

2 years ago

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Billy Brice TX

I have had it for a few years, and still do, but first time I tried to use them, it was a Huge hassle. Ended up getting some satisfaction, but not what was promised.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bonnie Cody Charlotte, NC

I did not have a good experience with trying to join this company. The advertisement did not correspond with actually application to join. Representatives did not seem to be adequate.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Gita Singh Atlanta, GA

The tech was horrible for our dishwasher. He did not know how to fix it. He said he would say it needs a new part, but instead he took our money and wrote that nothing was wrong. I think it was because he did not want to come back and fix it because he did not know home. Home warranty is worthless.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Jennifer S Henderson

Bought my house in May. Dishwasher stopped working last week. Paid the $65 for a service visit. Was told it was not repairable. Then told Choice would not replace it either but would give me a check to get a new dishwasher. Problem is the amount is only $246 which is not enough to purchase a new dishwasher.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Russell Kissimmee, FL

Did not cover pool spa that I was told was covered when I renewed

9 months ago

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Devyne Blessings Lawrenceville, GA

AWFUL! 3 months later and my refrigerator is still not fixed

9 months ago

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Al Glueckert Portland, OR

Took 2 months to fix a dryer not accaptable

9 months ago

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Larry Washington Dallas, TX

Have been waiting 1.5 weeks for an additional response from Jennifer P!

9 months ago

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Frank Bouvia Missouri City, TX

The contractors are inexperienced. Too much time to get things resolved

10 months ago

Choice Home Warranty Reviews