Choice Home Warranty Reviews
9.3
Overall Score
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John Bell Danville, KY
Quick to respond to a claim, but schedule all repair work through third party, never know the quality of the company that will service you. Also, if your appliance needs a repair, you will NOT be given money or replacement of equal value. Choice has national providers that will give you about 50% of what a replacement will cost you, based on their national vendor replacement value.
3 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Sep. 21st, 2021
Review Source
Mary Chapman Elkhart, IN
The company itself was slow to get me an appointment and kept changing my appointment date. However my technician that came out was wonderful and highly friendly and would recommend her! Also if any future problems arise would like her to be my technician again. Alexis is wonderful .
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Sep. 21st, 2021
Review Source
susan anderson Westchester, IL
I feel once I have paid for the service the scrunity CHW made regarding what is or is not covered is absurd. I paid the $85.00 service the you challenged what is covered causing an additional $170.00 fee from your vender because they couldn’t attach a new cable to the old bracket forcing me to pay the before mentioned fees. I don’t know if this will continue to happen when I put a claim in but I am now very suspicious of the deal I bought into.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Sep. 21st, 2021
Review Source
nicholaas2006 North Las Vegas, NV
We were very happy with the company that was sent out to fix our water heater. We have used 5 Star before and they are very quick, very friendly, and extremely professional.
3 years ago
Brenda Galope Waldorf, MD
They talk a great game and how they cover so much at an affordable price. But when it comes time for repairs, they pick out not covered issues so they do not have to honor the agreement and fix or replace. Our ac unit is 19 years old and has leaked Freon for years and Choice has come out 4 times over the past few years to add Freon. But now the unit, which is the builder installed unit with a life span of 5-7 years, is beyond repair and needs replacing. Well of course Choice says it’s not covered because of corrosion caused due to the leaking Freon, which they knew about and never had a problem until it’s not fixable. So we are on the hook to purchase a new unit while choice just continued to take our monthly agreement money. So needless to say, we canceled them and have contacted the BBB for their false representation. Do not use Choice Home Warranty because they are a scam company with fraudulent practices.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Sep. 17th, 2021
Review Source
Michelle Stephens Centerville, TN
What I like best about the company is their service people. They really know what their doing and very polite. The only thing is it usually takes at least a week or two for them to find us someone to fix our problem.
3 years ago
Review Source
Roberto Espinoza San Antonio, TX
I’ve had other warranty plans with meh results. Choice warranty is best priced and very fast service. In these times of need, this was a pleasant painless experience.
3 years ago
Review Source
Abe Blanco San Antonio, TX
Very easy to submit a claim.
Our first service (a/c clogged line) was great but it did take a few days to get an appt. scheduled.
The technician was very polite and did a great job flushing the drain pipe.
3 years ago
Cynthia Casperson Naples, FL
Choice Home falsified the technician's report in order to deny my claim. The technician reported my unit was 16 years old and the unit was clean, no corrosion, and the problem was related to normal wear and tear. When I contested the judgment, the resolution department said they denied my claim because the unit was "only 6 years old and that the problem was NOT RELATED TO NORMAL WEAR AND TEAR". I am a senior citizen on social security and have lost complete faith in this company. When you have a problem they make it very difficult to get resolution. I spent hours on the telephone and was sent from department to department for resolution. The case manager that was assigned to my case, never kept the appointment that was assigned and never answered the phone! I am a retired nurse and I could never get away treating a patient the way I was treated by this company~ Buyer Beware!!
3 years ago Edited September 16, 2021
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Sep. 17th, 2021
Review Source
M Johnson Ocala, FL
The turnaround times are usually pretty good with getting service. I think the quality of companies that do offer service aren't as good as they used to be. My last service man from Sassaman Services has been by far the best you have. The previous one, Jeff's Clog Busters is a joke and you shouldn't been using them.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Sep. 14th, 2021
Review Source
Michael Patterson Wilmington, DE
I have been with CHW for over 4 years but hardly ever need to file a claim. I just filed a claim for my air unit that broke and needs to be replaced by the technician. Once assigned to a Case manager Joe L he immediately denied my claim saying that my unit wasn't maintenance without even asking me. After I contacted him he ask me for my maintenance invoice which I provided and he still denied my claim stating the unit needed to be maintained more which was unfair. When I asked for his manager he said I could not speak to his manager and his decision was final and no one could override his decision. I think it is not good to give one man that much power especially when it involves services that a customer pays for when one of their major systems break.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Sep. 14th, 2021
Review Source
leelee0519 Vero Beach, FL
I called in for a repair appointment and I got scheduled 5 days later. I think this is poor service considering this is not what was described to me when I was being sold on this service. I then spent 4 hours waiting for a technician who never showed or called so I called him. He was running late and at a location 2 1/2 hrs away from my home. I checked my email a little while later and my appointment had been rescheduled for a 4 hr window later the same day. No phone call, no nothing. I waited almost 8 hrs and checked my email again only to find that my appoint had been rescheduled for the next day. This is horrible customer service. The technician showed up the next day and it was a quick appointment to resolve the issue. At this point in time, I plan to call and cancel this service because I can call a regular service technician if and when needed and it will cost a lot less.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Sep. 14th, 2021
Review Source
justin clary Texas City, TX
For my dishwasher fix, Choice sent an awesome technician and I am glad he took this job. However, when it comes to fixing my A/C unit that has a leak in the coil, Choice Home Warranty has chosen to make the job incredibly difficult to be worked on. I am now going on 2 weeks with no A/C in 95+ degree weather and my house has stayed 85 degrees at night. Choice Home Warranty sent out three different A/C companies to take “another look” at my unit as all three stated my coil has a leak. Choice then sent my 3rd technician out another two times for different styles of proof that it was a coil leak. Choice finally approved the fix as the coil is free from the manufacturer warranty, but to finish it off has notified me that I will have to pay another $500 for the fix which is over half of the cost from the repair technician.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Sep. 14th, 2021
Review Source
Fred & Laura Clements Allen, TX
Just joined CHW - I was contacted with Help to understand the process and I was asked how they could help me navigate the process / site and further more, I was helped to create a ticket for an on going appliance issue. So far, I've be pleased with the enthusiasm from the administration.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Sep. 14th, 2021
Review Source
Delfino Cervantes Houston, TX
I am very disappointed with Choice Home Warranty. I signed a 6 year contract for the best plan because they were apparently #1. A year later when I file my 1st claim I find out they don't cover products that have developed rust/ corrosion. There is no way an A/C unit, washer, and water heater will not develop rust. Now I am being told I need to write a request to review the claim which will take even longer to potentially get my A/C repaired. My tenant is now without A/C in the Texas heat and I can't even tell her when or if it will be covered. This is terrible customer service. On top of all that I have yet to receive a call from Choice Home Warranty. I am only allowed to type back and forth with an automated system. Clearly this is not the service from a #1 company. I do not recommend them. I was also told I was not on the "rust" plan. I was never told there was a "rust" plan.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Sep. 9th, 2021
Review Source
Rafiq Islam Columbus, OH
Telephone customer service via outsourcing (India) was really bad. The person was unprepared, ignorant, and confusing. I was really disappointed; however, the technician who came to fix the problem was excellent.
3 years ago
mjacobs1981
Worst customer service ever. Our A/C broke. I filed the claim online didn’t hear back from a technician until the next day. I already put the family in a hotel for the night which I was fine with the first night. The repair company set up an appointment for the next day. I had to keep the family in the hotel a second night. Which I wasn’t okay with. An hour before the appointment, the technician called and said his van broke down and he didn’t have any money to repair it today. (Makes me wonder who they contract). I called parjer ans Sons and they came out within two hours and fixed the system. Cost was almost $400. I called Choice for reimbursement and the rep was very rude. She told me “shush, i am talking” as I was trying to express my frustration with their service. She refused to reimburse me for the repair “because the responded within 24 hours”. Worst service ever. PS. Research Arizona Attorney General’ lawsuit against them. I wish I saw that before I paid for the contract.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Sep. 9th, 2021
Review Source
Matt Price San Antonio, TX
I would give 5 stars but I was not informed I needed to make a second ticket after the first repair suggested electrical work. But CHOICE input a new one, and guy came to fix it the next day.
3 years ago
Review Source
Ravanna Moe
They sent a repairman to fix our air conditioner. It was roasting and he added refrigerant to our 2 year old unit and now it is working splendidly. We are quite happy.
3 years ago Edited June 6, 2024
Review Source
Mbs Little River, SC
Service was within a day and the plumber was very good. He discussed the problem with me before arriving, git the parts he needed and was done within an hour.
3 years ago
Robyn Tennison
I spoke with a representative (Greg) who helped me transfer my policy from my current address to my new address. He was not only helpful, but extremely friendly.
3 years ago
Alfonso Trocchio Glendora, NJ
It has choices others plans don’t it is loaded with discounts it is explained well the price is reasonable it has a multi year plan you can pay by credit card
3 years ago
Review Source
Joe Buccola Palm Coast, FL
I like having coverage, but items that frequently wear are generaly not 'covered'. Next, Contractors HATE having to call in to get approval before they complete a repair, due to they most often have a 20 minute wait.
Most contractors in my area do not belong, [due to the wait time calling in], resulting in having to get contractor often, 30-60 minutes away. I am not in an isolated area!
A problem with my AC, resulted in several service calls and contractors service. Problem was not fully corrected. I am responsible to pay for all, because a temporay fix lasted more than 30 days. UGH !!
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Sep. 2nd, 2021
Review Source
Mary Guy Ellicott City, MD
The response time for all AC problem was quick and the technician and HVAC repair company have been excellent. However, I’ve had 2 plumbing issues arise. The 1st took several months before a plumber was found to address a clogged kitchen sink drain. The 2nd plumbing issue is unresolved after about 6 weeks.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Sep. 2nd, 2021
Review Source
Sam Ellicott City, MD
CHW is a nice conduit for putting me in touch with who I need to do the job. Unfortunately though, upon identifying the problem, acquiring the necessary financial support for repairs &/or replacements is something CHW intends to drag out in hopes that the customer will eventually grow frustrated and pay for same out of pocket. There's a distinct difference between being involved vs. Committed to customers. CHW's, loyalty towards it's customers is questionable.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Sep. 2nd, 2021
Review Source
M Ballard Sylvania, AL
CHW was not able to find someone to repair waterheater but they gave me a choice to find someone my self after 3 weeks I did. I had to pay myself but after 30 days they reimbursed me. I was pleased.
3 years ago
Review Source
Betty Hargrett Decatur, GA
This is the first experience I have had using my Choice Home Warranty. The service was great However my Aunt and Uncle had a disastrous experience with their claim for repair to their refrigerator. I had to get involved. Eventually the matter was resolved but not before I contacted the Better Business Bureau and filed a complaint with them.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Sep. 2nd, 2021
Honest Consumer
Always have some excuse about parts being unavailable, since they are looking for the cheapest off brand part even if it's incompatible.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Sep. 2nd, 2021
Gary Duane Lewis Leavenworth, KS
I been with CHW since April 2017 and had no real issues with minor things... but when my AC Compressor started going out, it was a new install Oct 2017, CHW denied my claim for a new compressor because they said since its so new it shouldn't be bad yet and therefor its not considered normal wear and tear! So yes the compressor is still under warranty and the technician has a new one coming but I must pay the $925 for labor and freon to get it installed since the claim has been denied... so why have a warranty for anything when they can claim it "shouldn't have gone bad and that's not normal wear and tear"??
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Sep. 2nd, 2021
Review Source
Marilu Las Vegas, NV
Timely, it's Las Vegas with temperature 108 and at 70 heat resistance it's not what it was. I put claim in at 11:10pm yesterday by 4:30 pm today all completed. Thank you.
3 years ago
Review Source
Jena A St Louis, MO
I've had to contact CHW on two different occasions, and each time I have been connected to great companies, with excellent service and professional, polite technicians.
3 years ago
Opinion Editorial Alpharetta, GA
Choice Home Warranty (CHW) sent Home Source Pros Garage to fix our garage door, the technician Gifford M adjusted the opener but it failed the very next day and damaged the door ($1500 to replace). Despite several phone calls to Mr. M, the owner of the business and appointments, they never came back to us and wanted us to commit to doing a conversion and spend hundreds of dollars with them.
Choice Home Warranty (CHW) did not help cover any of the expenses and suggested that we file a claim with Home Source Pros Business Liability Insurance. And by the way CHW is still using Home Source Pros Garage as their subcontractor and will not stop using them despite my complaints.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Sep. 2nd, 2021
Review Source
Judy Simpson Cleveland, TN
I have found Choice Home Warranty to be totally unfair and unrealistic in their assessment of the repair/replace of a home appliance. Our washer, being only 6 years old had its transmission go out. Choice Home Warranty only gave us $343 to replace our washer. In this day that didn’t nearly cover half of what a new washer cost today. We have been a customer since 2016 and that is all they would do for us. Very sad business practice…
3 years ago Edited October 11, 2022
Review Source
William Guenther Punta Gorda, FL
Technician Shawn, new exactly what was going on with my, sometimes, A/C. And was able to explain the problem to me in a "Non-Technical" way, which allowed me to understand the problem.
3 years ago
Michelle Baird Las Vegas, NV
By far this is the worst company I know you are dishonest and unprofessional. I had a water heater replaced last year after waiting over 30 days and nine months later the water heater started leaking and it was determined that the water heater was defective. I was denied getting a new one and it had to go to the appeals. If I wanted to make an appeal, I would’ve had to wait an additional 2 to 3 weeks. I am out $1200 because I had to purchase a new one, in addition because it took so long to fix last year it caused water damage to my garage that’s causing me to make a claim on my homeowners insurance. Not only am I not going to renew my policy but I have a few people that I recommended that are canceling their policy too.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Aug. 23rd, 2021
Review Source
Tom Midkiff Beckley, WV
So far the service has been great. However, I did not like the automated claims process. It kept putting me in the same loop over and over. I finally had to submit the claim through the website.
3 years ago
menor perla Baltimore, MD
Awesome costumer service and quick response, easy to make a claim and fast services when something goes wrong at your property, thanks for the great service
3 years ago
John Retort Huntersville, NC
I wouldn't recommend Choice. Their contract says they cover air conditioning systems but they didn't cover mine. My upstais unit stopped working and the company sent to work on my system found a leaking evaporator coil, took pictures and sent it to choice for approval to replace the part which is a neccessary part to have to run the AC system. They declined it so I appealed and they still won't pay for it because of rust on the coil, and there's no way to do any maintenance on it because it's in the furnace. We've been in our house over 20 years and to me thats normal wear and tear but not to them. So look for another company!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Aug. 19th, 2021
Review Source
Kevin McClure Paragould, AR
The company tried hard to find a technician to service my A/C unit but came up blank. They then gave me the option of getting a technician myself. I still like this company, they just need more technicians involved with their company.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Aug. 19th, 2021
Review Source
Stan Severance Arlington, VA
Your rep- Jacob- was courteous, professional and knowledgable. We discussed several plans and I made a good choice. I look forward to working with Choice Home Warranty.
Give "George F" my best. Stan S.
3 years ago
Review Source
George Henry Shepherd Charlotte, NC
Always a quick response re: my needs. They get a local repair services to contact me usually the same day. Have an appointment time window set for the next day.
3 years ago
Lisa kelley Kingwood, TX
Technician was great to now again choice home warranty does not perform. The company that was assigned could not get to our pool for 10 days which would have made it green and difficult to clean. I called the company and asked if there was any way they come earlier. Again I am doing most of the work and there is not great customer service. If I could get my money back I would cancel this home warranty
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .
Aug. 16th, 2021
Nicks Jo Hoffman, NJ
When the technician came to the house, we discovered that the cables on the gargage door opener were not covered by Choice Warranty. Therefore, the technician had to repair the door and charge $300 through someone named B & D &
Buscamonte Door LLC. We are not quite happy with the service by Choice Warranty, but would recommend the technician, who did an excellent job fixing the door.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Aug. 16th, 2021
Gary James Clermont, FL
I put in claim,vendor was found in a timely manner, work was done in a professional manner satisfied with work, very happy with end result, thank you
3 years ago
Darrell Anthony Mableton, GA
I don’t know how much more I can be dissatisfied with having a home warranty that doesn’t cover nothing every claim every issue and or concern is alway I mean always not covered by a clause or policy update in the warranty I have spent more on the early renewal than the cost of repairs or issues I had at my home. The one good thing and it’s really not good is that choice home warranty gets you someone out for you to pay them for uncovered service pretty fast beats me looking up a for repair person they do that well.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Aug. 16th, 2021
Navyfamily Greenville, SC
After my eldery mother was tricked into signing up for 2 years ($$$$ up front taken out in two payments - but the sales person couldn't tell her when the $ would be coming out) she reached out to me to help. I immediately called to find out that a large sum was already taken out and the next large sum would be taken out a month later. My mother being on a fixed social security income can not afford that. I finally was able to get it to a lower price for a year that we all agreed to. She never had a lapse of coverage from her other home warranty to Choice. We reached out to Choice a few weeks ago because her AC unit isn't working properly. I personally paid for a private company to come do a cleaning and maintenance on her unit in JUNE of this year (so about 2 months ago!!!). We filed a claim-- got denied. The tech they sent-- personally told me that Choice is a piece of $h!t and everything will get denied!! *I was furious a contractor working for a company would bad mouth someone he works for so bad. He also arrived with a child in his car (It was 95 degrees and he had no clue if he would be here 15 mins or 2 hours). Said the unit is not being kept up??!!! The company that we had hired to clean and maintenance it (one of the best in our area) did the work. They clearly stated on receipt that unit is in working condition. Fought with Choice again, they offered to send another contractor. Contractor put in what needed to be done, again....it was denied. I actually HAD the OWNER of the private company I had clean my mom's unit out at the same time so I could make sure I wasn't getting screwed. So my mom is still without AC. She can NOT go downstairs at all because of the temp downstairs. She has paid a years worth of premium and keeps getting denied for work to be done to her AC unit (it's 27 years old and they said it's not been kept up......Please explain to me how a AC unit gets to be TWENTY SEVEN years old and 'never been kept up.' Units don't last that long and she has always made sure ac filters were changed monthly and it cleaned or serviced as needed!!
She is now going on week 3 of NO AC downstairs. She is 77 years old-- with COPD and asthma and heart patient. We need them to come fix our unit. It needs a new evaporator coil is what I am told. Customer service will tell me, oh it will get fixed today, then NOTHING. Days go by and no one returns my call or emails. I even have 2 supervisors that are suppose to be helping. I am furious. My mother deserves BETTER than this!!!!!
3 years ago
Review Source
Jean Massey La Grange, TX
I've just signed up yesterday 8/12/21 so I really don't have an opinion about CHW as of yet. I do feel that the representative/ sales person was a bit pushy on trying to get me to commit to a longer coverage period. I will change my rating after I have a better acquaintance with the company.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Aug. 16th, 2021
Review Source
Shawn Brend Bartlett, IL
I have requested over a dozen times to change a primary number and it still has not been done. Pure incompetence by your company.
I have asked one question about a claim and how it is not covered under the policy. I have quoted the policy and read through it. The only answer I get is that it is not covered. I have been in insurance a long time and if you cannot answer one question regarding your own policy, I have little hope or confidence in your company. I even got a call from a manager, he was rude and very condescending. This is not the way you treat a customer that pays a premium for your service.
I will not be renewing this policy because of these two things and you should be ashamed that this is the way you treat your customers. If there was an option to give negative stars, I would.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Aug. 16th, 2021
Wendy Lou Federal Way, WA
We have purchased Choice Home Warranty (CHW) Service for many years with our multiple rental properties. Recently we filed a claim for an air conditioner issue on 7/23/2021, claim #: 127899539. Given the Las Vegas hot summer days (normally reaching 110 degrees high almost daily), plus we have a disabled senior in the house. We immediately contacted Choice Home Warranty about it. They sent a technician on 7/24/2021. Then they sent me a denied determination with a very long description, basically saying the AC unit was shorted and they would not cover it. I called CHW the next day and talked to a Resolution Manager, who told me the shorting usually happens after 15 years of usage and our unit is 14 years old. I told her our property was built 15 years ago and the unit must have been 15 years old as well. Plus I would assume one year difference would fall into a margin of error. She asked me to appeal to CHW and I did. I was then assigned a Case Manager (Taurean R) who sent me an email to schedule a meeting with him online. Again, I stressed that we needed to resolve the issue asap due to the elderly disabled person in the house.
Knowing from past experience that this may take a long time, we had to hire another plumber to come to give us an estimate on how soon they could replace the unit and they gave us the estimate of $3,895.
The case manager met with me on 7/27/2021. He basically told us it would not be covered and I couldn’t get any legit reason. He did indicate he may try to get the repair work covered, maybe up to $1,980. I told him we already hired a contractor to replace it and then he asked me to send him our contractor’s bid and diagnosis, which I did. We scheduled another meeting with the case manager.7/31/2021. The case manager then told me that because our plumber indicated a leaking, they would not cover it. Not even the repair cost he originally said they would cover. After a long discussion, he said they could pay us around $200 to help. I told him that’s definitely not acceptable.
My question is why they came up with one reason not to cover it first and then changed their story to not cover it for another reason. Why would we buy the Home Warranty only to find out they would not cover the repair or replacement for any reason? I paid $1,750 to purchase the home warranty and I could not get them to cover even the repair work.
This company is a scam!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.
Aug. 16th, 2021
Stephanie Padis Las Vegas, NV
I had to use the service two times this year once for my air conditioner and let's for my washing machine machine where handled quickly and efficiently
3 years ago
