Choice Home Warranty Reviews

I created an account on CHW 07/17. In August the toilet in our house started to leak and I also found a crack in the pipe under the sink. I made a claime 08/18 to repair leaking toilet and leaking pipe in kitchen. The technitian appointment was setup on 08/25, than it was moved to 08/29, but it was delayed and I needed to move it to the next day 08/30. The technitians came 8/30 and just did an inspection without repairing. I paid $75 to them. After a day I got an email from CHW that my claim denied! Somebody in CHW decided that the failure does not constitute normal wear and tear and/or is excluded from coverage! I got email from case manager 09/05, - 18 days have passed from the filing the claime! So, the weared out toilet gusket does not constitute normal wear and tear? !!! The crack in the pipe is not normal wear and tear? !!! I have used First American for many years and have not never got sach ridiculous case. I am still using FA in my another property. I filed an appeal. Such your service does not deserve even one star. Please, reconsider your decision. Thank you. ILIYA ZAMEK

The technician that fixed the leak was great, and did the job effectively and efficiently . However during the repair the technician had to cut a hole in the drywall in order to get to a pie. Unfortunately, Choice home warranty makes you sum in another claim to complete the repair from the first claim. I was truly disappointed with this policy.

Choice Home Warranty is a company that does not help people with their issues. I’ve had several bad experiences with Choice Home Warranty and I’m very disappointed in your services. Today, on August 29th, 2023, I had a bad and upsetting experience with a case manager , Jean M who works for the case managers’ department at the company, Choice Home Warranty. Mr. M refused to resolve my issue and told me that I should get my own electrician to do another inspection for the electrical work. I told the case manager, Jean T that it was unfair that the electrician who was recommended by Choice Home Warranty wrote a diagnosis for a claim regarding electrical system, without inspecting the ceiling wires that attach to my ceiling fan because the electrician did not have a ladder to inspect the ceiling wires. Furthermore, the wires for the ceiling fan that is located in the living room of the first floor apartment was a separate claim number under ceiling fans and they placed those wires under the claim for electrical system. The electrician who came recommended by the company, Choice Home Warrant, he wrote a diagnosis without inspecting the ceiling wires for my ceiling fan in the living room of the first floor apartment. When I tried to resolve it with the case manager, Mr. Jean M, he insisted that I get my own electrician and pay him out of pocket. I also asked the case manager, Jean M that I wanted to speak with a general manager for the case managers’ department for the company, Choice Home Warranty. Jean M told me that I could not speak to a general manager for the case managers because there is no general manager above us, the case managers at Choice Home Warranty. This is unfair for the consumer that the electrician who came recommended by the company, Choice Home Warranty, he wrote a diagnosis for the authorization department at Choice Home, Warranty, without checking the ceiling wires for the ceiling fan and when I requested another electrician to reinspect the wires the case manager, Jean M refused to accommodate me and to resolve the problem. Jean M refused to have another electrician come and inspect the wires. This kind of service to the consumer, is a disgrace to the company, Choice Home Warrant!!!! The consumers who are paying monthly for services to Choice Home Warrant are not receiving the proper services. When I told the case manager, Jean M that I was going to report this to the Better Business Bureau, the department of Consumers Affair and I will expose this kind of bad service to the public, Jean M agreed with me that I should complain to the Better Business Bureau and the department of Consumers’ Affairs, and I was going to expose this bad service from Choice Home Warranty to the public. Shame on the company, Choice, Home Warranty!!!!!

UPDATE: AS I THOUGHT! AFTER THE FIRST PAYMENT AND FIRST CLAIM? THEY BACKED OUT OF PAYMENT. SAYING THE "KNOWN OR UNKNOWN" ISSUES ARE NOT COVERED. I RECORDED CASE MANAGER IN THEIR APPEALS OFFICE. I ALSO SAVED AN EMAIL FROM MR. Jim M WHERE IT IS QUOTED IN HIS EMAIL SAYING: "Dear APRIL, As we head into the new season and the holidays fast approaching, I wanted to reach out and thank you for being such an important part of the CHW community. We want you to know that our home warranty team has your back. When unexpected breakdowns get in the way of your fall plans, our team is only a call away to help get your systems back up and running. All of us at Choice Home Warranty are passionate about providing homeowners like you with comprehensive, flexible, and value-priced home warranty plans that will help you protect what matters most while preparing for the unexpected." PLEASE DO NOT CHOOSE THIS COMPANY! I WILL ALSO BE FILING A COMPLAINT WITH BBB AND THE TEXAS ATTORNEY GENERAL. NOR WILL I BE PAYING FOR ANYTHING ELSE. CANCELING MY PLAIN TODAY! OLD REVIEW: SO FAR SO GOOD FAR AS PRICE..I WILL SEE HOW THE SERVICE GOES WHEN I NEED IT. AHC DID ME WRONG AFTER PAYING FOR YEARS. I AM HOPING YOU GUYS ARE BETTER!

Called in for warranty and they contacted the service technician who responded early the next day. The tech got approval that same morning and installed the item that same afternoon.

Made a claim for my a/c and the same day an appointment was made with a technician. I am waiting at this time for the technician which will be coming tomorrow Thursday.

We have been trying to get CHW to honor our contract and replace our refrigerator. We had been without a frig for 3 weeks. As a senior citizen, I feel I was taken advantage of because of my age. I FINALLY received an email that I could get a gift card to Lowe's to purchase a frig of my choice. That was late 8..24.23. I called CHW 8.25.23 to let them know that I do not want a gift card from Lowe's & that I wanted to dispute the $ amount. the person told me I would receive the name, phone # & email of the claim specialist within 4 hours. Today is 8.28.23 I still have not received the email or a phone call from a specialist. I need to replace my frig ASAP. I was going to refer a friend to CHW but now I am not so sure since this claim process has been so upsetting to me.

Choice Home Warranty sales representative, Adam was excellent. He explained their plans & costs very well, such that I signed up for coverage on two properties.

I was not pleased with the replacement dollar amount I received for my over the range microwave. The technician confirmed that my 2012 microwave needed a part that was no longer available, however, the replacement value I received from CHW was less than half of what I paid for a new microwave including what I paid for the original service call

I would never recommend Choice home warranty to anyone. I have had 2 occasions where my AC quit working I filed a claim and after about 3 weeks of waiting for a technician they allowed me to hire my own tech. He came out the sMe day and fixed the AC. I suited the cost and after. Month I received a reimbursement check. The 2nd occurance was another issue with.my AC I filed a claim al.ost a week ago and so far Noone hS been scheduled. It's over 100deg outside. I asked if I could hire my own tech and they told me "no, they only allow that once per year" they say I have to wait until they schedule a tech themselves. They have told.me this every day since but stllno technician. I havr young kids that can't sleep because it is so hot. So how long do I have to wait? Until winter when I no longer need AC? Very very poor service and could care less about thier customers. Do not use them Dave Weaver

On two occasions I contacted Choice for repairs needed, and the process was quick, efficient, and reliable. Within a couple days the issues were handled successfully

Our stove broke twice. Choice responded instantly the first time and, shortly after, again the second time (2 different problems). Stove is like new now.

Great service was done by Choice Home Warranty . Workers were professional. Did their job and was out of here. My first time with you all, so far good service.

I had an issue with my range oven. They sent out a technician to check it out. I gladly paid the $75 service charge. This was in July. I contacted them every two weeks about the status and each time I got the run around that they didn't have the notification from the technician that the part was not replaceable. When I got the notification warranty it was supposedly replaced the repair or replace the unit. I finally told them in November, I would not make another monthly payment. I was without an oven for approximately 5 months. I would not recommend this warranty service to anyone. They will not give you good service.

No I would not recommend this awful company. I have been trying to get my pool heater fixed for 3 years. They were unable to find an installer for the first 1 1/2 and then when they did, the installer either didn’t show up or the company did not want to pay them so they would not do the work. I decided on doing the reimbursement. I found my own installer and after submitting the estimate, they did not approve the request. So I appealed it and they told me that they spoke to my installer and he said it was fixed already and that I paid him. I talked to 3 different people, I told them it was never fixed, I didn’t pay anyone and I still have a broken pool heater. They did not want to hear it. I have pictures of my pool heater (Still broken). I spoke to my installer, he told me he never said that it was fixed. He told them that he would be the one fixing it and that I would be paying him and getting reimbursed. I requested a copy of the conversation, which their replay was we can not give it to you. So now I am out a pool heater and will not be reimbursed for it. This company will try everything not to pay for a service. STAY AWAY FROM THEM. THEYHAVE OUTSTANDING LAWSUITS AGAINST THEM. I WILL ALSO BE FILING A LAW SUIT.

They mislead people when they are selling their warranty. I did not read the small print when I purchased the warranty and the salesperson did not mention the fact that when a major appliance fails the do not give you the full replacement value. My dishwasher went out and they said they would replace it. In 2017 when I purchased my current dishwasher it cost $441.00 Now chw is going to give me $246.00 to replace it. I cannot replace it for that kind of money. I talked to someone in they complaint depart and they said they would mail me a check I have not seen one yet. The reason for mailing me a check is because I am 89 yrs old and don have an I phone and I talked to some on 8 11 23 about this. do not know how to use the e check.

Choice selects the repairman to check appliance in question. Be aware that you will be charged twice, once for each appliance during the same visit/appointment! A determination was made that one of the appliances needed to be replaced. I accepted the offer Choice made. I’ve looked at washers but can not make a purchase until they release a coupon to be used exclusively at Loews. Loews will not accept a deposit. So now, three weeks without a washer in this horribly, hot summer I have been rinsing clothes by hand! They assign a customer relations supervisor to oversee the process. The one I had never returned calls or emails sent to her special email. So here I wait, so if you are a very, very patient customer go ahead a sign up.

I had two plumbing issues but because I had to do two separate claims I needed to pay double fees. The tech could not fix the one issue because he did not have WD 40. But since he looked at it and suggested what to do, he needed to collect for it.

Slow and confusing response to my problem to fix small items in my hot water heater. Several different prices have given and also I have not received notification from increasing service charge from $65 to $85. I may look at different providers since I am not happy with Chice.

Had to go with the reimbursement and was deceived that Choice would make good yet after what I thought were correct instructions which turned out not to be very clear as to what CHOICE expected. NO Phone call to help their customer just a BS response each time I sent or requested information. I spent excessive time and effort running down a repair company to even come to my house to fix the problem. Following the documentation I forwarded to Choice and after weeks of trying to get an answer I finally get Gary on the phone who tells me I did not sent the information to the reimbursement office and sent I had the work completed before an authorization was issued they could not reimburse me for the $699.00 garage door opener. This had been going on for a month and a half with not one single call back from their customer service. After that I cancelled my policy immediately. This is not the company they make out they are. I am going to YELP them to hopefully save others from the mistake I had to pay for.