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Angie Warren Boardman, OR

Janelle was fantastic! very unknowledgeable & with understanding. As for me, I base all my experiences on customer service and she did great!

11 months ago

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Roger & Karen Putman Belleville, IL

I was pleasantly suprized in regards to the service covered on my plan. We look forward to working with you. Sincerely, Rev. Roger Putman

11 months ago

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Wajji Rizvi Aurora, IL

I've had an incredibly distressing experience with Choice Home Warranty. I signed up with them and opened a claim to repair my heater. Unfortunately, their technician was unable to fix it, and I ended up wasting $75 on the service call fee. Now, they want to send another technician, but the earliest available appointment is a week from now, and once again, I have to pay a $75 service fee. This situation is causing me a great deal of frustration, especially as I am caring for a bed-bound patient. I am extremely dissatisfied with their services, and I strongly advise against using this company.

11 months ago

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John Estrada Orlando, FL

Very quick response to our claim. The technician was here in less than 24 hours, and he was friendly and knowledgeable.

11 months ago

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Doug M Ashburn, VA

1st use. Called in. Got appt on -mail very shortly after call in. Company showed up on time and fixed issue. So far very pleased!

11 months ago Edited January 10, 2024

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DC Woodbridge, VA

It took 3 days to get a plumber to the house which was disappointing. However the plumber was awesome when he did arrive. Friendly, quick and personable.

11 months ago

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Nabila Sarwar

Allajah was very helpful and did the best he could to give me the best possible option, he was great and I appreciate his assistance. Thank you,

11 months ago

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Choice Company Laughable/am frustrated St Louis, MO

Never, never have I had such a negative experience. Choice Contractors make appointments and do not show. Make another appointment. Without a working refrigerator ONE MONTH!!! Cannot and will not help…they kick the van down the road. I have never dealt with a company that delivers NOTHING and provides no redress. My experience is Choice Home Warranty will not help no matter how long you have waited. No fridge for a month? That is unreasonable and inexplicable. BUYER BEWARE!!! BTW it is not amazing…prepare to raise your blood pressure

11 months ago

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Mirna

Most of my claims were declined. Waste of money and time.

2 months ago

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Sharon Sutton

No customer service. No communication. Unsatisfied

3 months ago

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Kimberly

Poor customer service, I could not talk with anyone reference my claim.

3 months ago

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Gary Noble

Waiting 5 weeks for air conditioning in the Az desert for CHW to come through.

3 months ago

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William

Still waiting for my oven to be replaced

3 months ago

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Rafael Ibarra

I submitted a claim on 3/13/24 and today is 4/4/24. It’s been exactly 3 weeks and they have no been able to fix my leaking kitchen sink. I have spoken to them 17 times in the last 3 weeks and every single time I have been told they will take care of it. They never have. I have been transferred to resolution twice and have done absolutely nothing. Every time I speak to one of their representative they tell me the same thing, I have to wait 24-48 business hours to hear back and I never do. I have been calling the plumbing company they assigned and they said they have submitted everything they ask for multiple times or it’s crickets from the warranty company. It’s been 3 weeks since I have been able to use my kitchen sink and it’s more than unacceptable. What is the point of purchasing a home warranty if they do not care or do anything for you? Yet they send you multiple emails a day to buy their products. This has become more than an inconvenience. At this point they are at a breach of contract. They were paid to do something they have failed to do. I will also be filing a complaint with CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS. This company should not be in operating. They are scamming people and potentially causing their costumers hundreds of dollars. Check BBB reviews they are 1 star with a pending lawsuit from the State of Arizona.

5 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

6 months ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

7 months ago

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Barbian Metcalf Fraser, CO

Still waiting to have my plumbing problem resolved.. i do not want to find my own because its one of the main reasons i picked you guys.. so that i dont have to do the worrying about who to use and will it be covered.. i like that you guys call the techs and repairmen.. hopefully it will be taken care of soon.. Barbara Metcalf

8 months ago

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Debra Haislet Anaheim, CA

We bought a used mobile home and needed coverage.Choice was a reasonably good option for us. Until we made a claim. Our electricity began to falter and the way the serviceman wrote up our ticket, Choice refused to cover repairs!

11 months ago Edited November 3, 2023

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Marie Stella Guevara Denver, CO

Very prompt response on the claim submitted. Technician was very professional and explains vividly the problem and the process for the claim. Highly recommended.

1 year ago

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jason loeffler Hillsborough, NJ

We have had multiple issues with the technicians that are sent out and are unexperienced or do not seem to care about the customer at all. For one claim for our washing machine we had an issue, the technician was very good but when they sent out the information to Choice Home Warranty to approve the claim Choice Home never replied and by the time we contacted them they said the 30 day claim status had closed and we had to pay another $65 for another person to come out to correct the issue. Communication is extremally bad and they find a loophole to get out of paying or fixing anything they can.

1 year ago

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George Wentt FL

The claims process was painless, and the amount of time that elapsed between submittal of the claim, and being contacted by a technician, took my breath away

1 year ago

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Abid Quraishi Seabrook, TX

I had a pool heater claim that went on for over 30 days. Choice kept going back and forth with my technician requesting information. The technician kept telling them that the entire unit needed to be replaced and not just a part. Finally after multiple calls, emails, and information, Choice finally agreed to pay for only $1,500 of the repair. If I was told that over 30 days ago, I would have already had my unit replaced and would have paid the difference. The part they kept asking about was already over $1,500 so nothing would have been fully covered by Choice in the first place! Very aggravating.

1 year ago

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Rosie Levy

The technician understood our urgency of having the AC repaired in a home with a very old person. He adjusted his schedule and came out to the rescue. Very thankful Rey!

1 year ago

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Lorraine Monaghan

Excellent service. Reported my problem, repairman came and replaced unit without any problems. First time using Choice would highly recommend them. So happy I found them.

1 year ago

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Pam Haysville, KS

If I could give less stars, I would. First of all when I purchased the home warranty on Feb 23, 2020, I was lead to believe all the items covered by the warranty were truly covered.....NOT SO! When I have a claim for a leaking water heater - claim denied - "see para D6 of your contract" - sure enough practically the entire water heater is excluded. So upon looking for other items that I could have a claim for - practically everything is EXCLUDED. What a waste of money. I will be reporting my dissatisfaction to the Better Business Bureau and any other entities I can. Furthermore, when my claim case manager Jade D called - appointment at 9:30 call received at 9:41 (not a big deal).....but her phone cut out and we were disconnected. As a customer, my expectation would be that the company would attempt to call back - well evidently that was too much to expect. So I called the number I received the call from and went through the prompts and was given her "extension", only to have someone else answer it.... who informed me that Jade was probably on her next phone call and my call rolled to her......REALLY - you (Jade) just went on to the next customer without finishing with me??? Customer Service not a strong point, obviously.

1 year ago

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Marcia Booker

Timely, efficient easy process. Had my garage door fixed within 2 days of calling in a claim!! Southwest doors rep Jose was courteous, professional and got the job done!

1 year ago

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Joseph Tarango Spring, TX

I had my A/C Unit go out on me so I contacted Choice Warranty to file a claim. They sent a Technician out which diagnosed the problem was a short in the thermostat wiring but didn't repair it because he said he had to resubmit a new claim. And he charged me the deductible fee. It was declined by Choice Warranty because they said the failure doesn't constitute normal wear and tear and/ or is excluded from coverage in accordance with the terms and conditions of my contract. Can you believe that! Then what am I paying for a warranty and three years in advance! Also I bought the top of line policy. After a week of getting no were with both service provider or Choice Warranty and my family living uncomfortable and measurable, I hired another Technician to come out, which came out the next day and found the same issue to be true but fixed the problem at a reasonable price. The unit is now working fine at my expense so I am requesting reimbursement from Choice Warranty for my expenses and anxiety. If anyone needs a great technician contact me! why pay high prices for nothing getting done. I do want to recognize one of the agents that works for Choice Warranty who tried everything in his power to help me and was very concerned for my well being. He's name Courthon E. that's all he would give me but he deserves my debt of gratitude. I would love to hear a response from Choice!

1 year ago

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Martha Cook Albuquerque, NM

Choice sent in Sears Repair to fix my refrigerator which failed 9-7. The technician ordered a control panel on a Saturday, 9-9, and made an appointment to come install the panel on the next Saturday 9-16. It came, but it was the wrong panel...shipped from Tempe, AZ, by U S Post Office which took 7 days instead of 3 days which it would have probably taken with United Parcel. So, technician reordered the proper control panel and made an appointment with me to come the next Friday 9-22 to install it. The panel came United Parcel on Thursday....a technician never showed up on Friday. I called Choice and they said they'd email the technician to call me. Technician didn't call me. I got a reschedule from Sears Repair the next morning for September 29, which is a week later! I have already been without a refrigerator for 15 days. I called Choice again and she said she'd contact Sears and call me....no call. I called Choice again and got no satisfaction. I rescheduled my appointment for September 26, online. This moron company, Sears Repair, had appointments available September 26, and made me an appointment on September 29 with a refrigerator down since the 7th of September. Choice is completely ineffectual: they could not care less. You will get a bad review from me on Neighborhood, to my friends, and anybody else I can get to listen to me. I am SO disappointed in your service; it is your job to keep the contractors you hire performing properly, but you don't seem to care if your customer is taken care of or not.

1 year ago

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Katherine Courts Youngsville, LA

Sean was AMAZING! Very professional, listened to and answered all of my questions! I love the fact he is my contact for all of my policy or claim needs’.

1 year ago

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Brat Crowley, LA

The salesman was rude and kept trying to upgrade me to a longer program over and over even though I told him,"No." I told him to just cancel it since he wasn't listening to my refusal and he laughed and said it was too late, he already ran it through. I told him I wanted a copy of the policy sent to me instead of downloading it. He said he would send it to me in the mail. I opened my email and he sent me a download instead. I have a feeling the salesman lied about the program to me and I will see when I have it downloaded. Don't trust this company. If their salespeople lie then the program is a lie.

1 year ago

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Vickie McClary Hagerstown, MD

I placed my dryer repair order on 9/13. Appointment not scheduled until 9/18 because "that's the only time they come to our area." Received notice 9/19 they will be back to repair on 9/26. Nearly 2 weeks is way to long to wait for a repair to be completed.

1 year ago

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Bill Wilson Georgetown, TX

Possibly the worst experience ever! I had a leaking water heater with a small amount of manufacturer's warranty remaining. Because of that warranty, they excluded all costs associated with the replacement - they wouldn't even pay for the pro-rated amount of the manufacturer's replacement. Not paying for the hoses/lines connected to the water heater, NOTHING. Please do NOT purchase this home warranty. Their case manager didn't even understand their own contract and tried to tell me that an exclusion for air conditioner applied to my water heater. Not only incompetent, but rude by talking over me and not allowing me to finish trying to point out the error. I even provided a proper citation that he rejected.

1 year ago

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DJ Gonzales Goodyear, AZ

When I called to place an initial claim the rep basically accused me of fraud saying they have ways to see when my appliance went out and if it was before coverage I would be liable like I’m a liar. Then I call to get info on the claim and am told I need to wait and when asked for a manager they hung up, I called again and info was available that the other rep didn’t even look for . Now on replacement of my water heater the plumber has a “modification “ charge standard for any warranty claim forcing me to pay basic installation fees instead of the warranty. It’s a shit shoot where customers are screwed. I’m paying for the warranty the tech visit and probably a full discounted replacement when it should be covered entirely by the warranty

1 year ago

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Danielle Phoenix, AZ

We are disappointed about the fact that we called on Thursday, September 14 to file a claim about our air conditioner being broken, we have 2 elder member in the family as well as a 2 year old child, the thermostat in the house is reading at 94* currently and even hotter during the midday heat. We finally received an email about our claim being accepted but were disappointed to see that it won’t be until the 27th of the month and I don’t know how we can make it through the 2 weeks until a technician comes with these members having to put up with the heat especially with the 2 year old at home all day! Really disappointed that the repair date is set that far ahead!

1 year ago

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ms Denny Denham Springs, LA

the amount of time trying to have the claim properly addressed and the poor communication between Choice and the Technician's company assigned. Also, the changes made for the repair appointment dates due to that poor communication and lack of timely communication with me by both companies.

1 year ago

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Bat Peachy Midlothian, VA

Wow! You performed better than ever! Workman were at my home within the week and did a great job. Thanks all.. turned out it was a bad circuit breaker.

1 year ago

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CH Waterloo, IA

Contractors are knowledgeable; Choice employees don't get back to you right away, you're on hold forever, or someone has to get back to/notify you of a contractor being available. Bottom line : TOO MUCH WAITING & WAIT SOME MOORE! (Which I'm waiting for now for my heating furnace; requested Mark B., with Craft Heating & Appliance.)

1 year ago

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Norma Anthony Glastonbury, CT

I joined Choice after checking out it's ratings. It was 2nd , That was in Aug. Since then, I have had the need of repair of my fridge, when my bottom freezer was not freezing. The top of the fridge was working. It took a week before a serviceman showed up. He took the fridge apart, and said I needed a new compressor. Now I have a fridge with nothing working. He called Choice to get approval for the compressor. I called the next morning stating that I now had No fridge working . No replies. I have since read MANY reviews about compensating for placement of new appliances, where Choice is giving them nothing but problems with payments, etc I now read your ratings, and in a months time, it is even being charged with fraud. People are stating, like I am, that they have paid more money waiting for, or having their appliance repaired. I lost all my freezer and upper fridge food. Don't know when or if I will get the compressor installed. Sorry that I can't give a positive review, but I call it as it is.

1 year ago

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Scottie Lee Chicago, IL

This company is absolutely horrible. They can't seem to find technicians and ask me to find one myself. After I found a technician, I called to confirm that the technician could perform the diagnostics and perform the work. I had the lady (KIM) confirm several times. When I submitted the completed paperwork today, as expected, YOU are saying you are not going to reimburse me. Absolute worst company I have ever dealt with!!! I will be cancelling my (5) year policy with this garbage company and would never recommend them to anyone NOBODY there speaks English as well. I had American Home Shield Warranty for 10 Years and never had a single problem. Scott Bowden

1 year ago

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Dana Wilson Philadelphia, PA

Because I have a plumbing issue that was denied stating that my policy only covers normal wear and tear. Well, the use of my toilet is for the purpose of what it's supposed to be used for and the technician recommended a replacement after his diagnosis and it was denied. Now I still have a non functional toilet that needs to be replaced and I pay into a home warranty plan to assist with those needs and repairs and they denied the recommendation of the technician that they sent out to assess the problem. So that's why I give 2 stars. Not good service at all.

1 year ago

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Ethel Ambrose

The quick response time to eligible claims. As well as the professionalism of the service technicians that were contracted to perform the services needed!

1 year ago

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Ava Devault Climax, NC

He was prompt, called before he came so I could get there on time, and was efficient. I would use his company again, and would recommend him to my family and friends.

1 year ago

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Miranda Havelock, NC

Jessica was very polite on the phone. However, overall I am very disappointed in the service and assistance. Actually i had two good experiences early in my subscription. I have only received one callback in response to messages i have left. We now have two requests that are unfulfilled. Major issues getting a dishwasher repaired and setup. I have a refrigerator that has been waiting for the repair person to come.

1 year ago

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Edward Woodard Dallas, TX

The technician who came to fix the garage door was very knowledgeable, worked hard, completed his task in a timely manner, and was very easy to get along with.

1 year ago

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Dr. K A Westerville, OH

The repairmen do not have any clue what to do. Only one of the claims we filed was approved, paid, and actually fixed. They offered us $494 for the $3,600 ice maker that went bad. The plumber had no idea what parts to order and told us to order them. The first plumber didn't get anything approved and we had to pay $1,600 out of pocket for items that were covered. The electrician showed up and said he knew what was wrong and had to order parts. That was three weeks ago. The customer service representatives are only there to save the company money and not to see that their customers are well served under the terms of their contract.

1 year ago Edited January 10, 2024

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Janis Fusaro Henderson, NV

It took 5 days to get an appointment & then the plumbing company that Choice Home Warranty choose, told me they do NOT do reverse osmosis ! Choice Home Warranty used to be good, now you have to fight for each claim. Do not use them

1 year ago

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Eralyn Los Angeles, CA

I called the 888 number to verify if my purchase went through since it led me to an error page. The person who took my call at 9:18AM PST (did not provide a name when he answered) did confirm my purchase, offered me the labor day savings to which I declined politely but his response was “ok, whatever you want”. Toward the end of the call, he said he will send a confirmation of my purchase, to this I thanked him and his reply was a curt “ok”. He did address my question but I felt like I was doing him the customer service and not the other way around. As a consumer, I am not expecting to be waited hand and foot but the common pleasantries would be nice to receive because the way the agent interacted during that phone call can affect perceptions of the company.

1 year ago

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June Patterson

I liked that I only had to make one phone call to have my refrigerator repaired and I knew I would have a reliable technician to work on my appliance.

1 year ago

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Arie Bahbout San Mateo, CA

Just purchased Choice home warranty, Account executive was very friendly and explained the warranty coverage and advantages and benefits of signing up.

1 year ago

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Kaari Hobson Carpentersville, IL

Choice home warranty is literally the WORST decision we could have ever made when it came to the purchase of our home. They hire HORRIBLE contractors who jerry rigged our furnace and A/C system… literally damaged it in more ways than one. Literally bent and forced the wrong parts, leaving this loud awful noise, did not reconnect the A/C when I called to have that fixed I had to pay another $65 for someone to reattach it, then they didn’t assemble the hose correctly leaving a huge leak… leaving water damage to my property and the system also got exposed to water. Choice constantly denied claims from people who were trying to do right. When they FINALLY had someone decent contractor come he put in a claim saying what needed fixing literally stating the original contractor used the wrong part and the damage it caused and it was denied because it wasnt damage from normal wear and tear…. But it was damage from a contractor they hired … so now I have to pay $8000-$12000 for a new furnace system. Choice is the WORST! NEVER use them, they are con artists and scammers. Their company is a joke.

1 year ago

Choice Home Warranty Reviews