Choice Home Warranty Reviews

I contacted choice warranty about getting a plumber assigned. On 7/4/2023. I have nothing but a headache from this company. All I get is the run around. I need a new water heater and was told by a plumber that I payed for to come out to see what was wrong, I was told I needed new water heater, I Evan upload the paperwork. The total installation was $2006.00 dollars. Choice approved for only $630.00. I was told this is there approved price and that was all they would cover. I am now wait on there technician to come out with no luck or response. This Company has poor customer service. I would not recommend this company. Don't waste your money or time with this company. Make sure you read the fine print as I feel I got scammed out out my hard earned money!!!!

The technician called to see if he could come a day earlier, sure, that's great. He came on time a day earlier, diagnosed the problem, but, now we're waiting for parts. I'll give more feedback when the parts come in.

It was difficult to contact them for a very basic claim. Then it took almost a week for them to get a service provider out. And once that happened, they refused to cover what they were obligated to and have not returned my contacts asking for more information about why that part of the claim was denied. We will be using another company when it is time to renew our home warranty.

It is not because of your process. I have been denied another claim with another sorry excuse. cant do water hydrant because its OUTSIDE but its on my house connected to my house plumbing. But the AC unit OUTSIDE and you service that. Then on top of that you telling me you charging me for a policy on a house for six months that I didn't own yet. My realtor called you in May? So what, we didn't close on the house until November, six months later. You put it on hold? No one asked you to do that especially if you retro the start of the policy. So your solution is charge me for a policy on a house that I am not living in yet. That is not doing my any favors. Your are stealing from me!

Terrible experience over and over. They are inexpensive but you get what you pay for, nothing. Every claim I’ve had has not been fixed in one visit, so I repeatedly have to pay the co-pay. For example, the dishwasher wasn’t working took them for visits in two months to try to fix it for which I paid $300, and they ended up having to replace it and gave me $300 to replace it. I have numerous examples of this kind of stuff. Then I tried to cancel, and no matter what I told the man on the phone he acted like you couldn’t hear me and just kept saying they would make it better. I can’t wait for the nightmare to be over.

Had slow drain in the shower and in the sink in the master bathroom of one of rentals. The one van company that came to look at it used a cloths hanger to get the shower draining better. He took the trap off the sink and said that it needed to be hydro blasted. Not once did he use a snake. He told Choice that he tried to snake the drain and it needed to be hydro blasted. And the claim was denied. So, I went to the rental and replaced the trap ($4) and used a long screwdriver to clean the pipe in the wall. Got the drain to work. I tried to appeal the case and a case manager was assigned. I never heard from her and when I called got another person. I told her that the plumber had not used a snake on the drain like he told them. I told her what I did and got it to drain and still wanted to have the plumber come and snake both drains like he should of. She said that it is draining now and doesn't need to be snaked. Could not get anywhere with her. She closed the claim. Not the first time I have to fight over getting something fixed. Claim 209076811.

My air conditioner has been out for over three weeks now. The contractor has been great. It's the communication between Choice Home Warranty and your suppliers and the contractor that is in need of help. You tell me and the contractor that the unit is available for pick up yet when you call to ask the supplier says it's in transit and will be delivered and no need to pick up. Not to mention the amount of out of pocket I have to pay. $600 for coils, then another $3,000 when the contractor installs it. When I called Choice to see what I was paying for they were rude and didn't like that I was questioning what my costs were. I never got an answer on what Choice actually paid for! As for the contractor he has done an excellent job in keeping me up to date on what was happening.

I don’t like that we can’t pick our time or day. For example, I requested a claim on my AC but a technician could not come for a week. And I have to take the day off due to the 8-5 service window. I would have preferred a later window. I’m leaving this review prior to service.

My garage door was repaired by Juan through Choice Warranty. I paid out of pocket since he had not received approval, stating that I would be reimbursed some of my payment. I haven’t received anything. It was approved on June 7th. Also, I never received an invoice for the work done on June 7th. Also the June 8th invoice said that the motor was repairable, but Juan said it was burned out, and not repairable. He stated that I wanted to pay out of pocket, and not wait for the part. Which isn’t true. I am very disappointed about all of this. This isn’t right. Jacqueline Harris ps: I was scheduled for a conference call, but I had an emergency, and was in the hospital. I sent you a text and email and no one responded. Winston Doors received the authorization from you to do some of the repairs, I never received anything. Choice Warranty Policy# 974712317 I haven't heard from the garage door co. I called and emailed, and no response. Claim #204941927

i paid 1960.00 dollars for the plan i had the plan fo 16 mounths i called three times every time i called in they said that they wont going to pay for repair i had to yell at the person to get help when i said that i wanted a refund did i get the iterms kixed one iterm was the micowave oven door the second technican they sent took the door off n fix the spring no new parts needed so i had enough i called to cancel my policy they only sent me back 556.50dollars that was tottolly unfair out of1960 for six years ni only got back556.50 how you figed that i dont no

When my air conditioning went out I called Choice Home Warranty and they immediately sent someone out. I did have to go without air for 2 days but it was no fault of theirs.

From the time we contacted choice warranty it took two weeks to get a technician out to look at the problem, because the first one refused to even take the job. When we finally did get some good techs out, we were told that choice would not cover the issue even though we have the Total plan and we ended up having to pay $925 out of pocket for repairs along with an $85 service fee for no service. We have yet to receive any sort of email correspondence explaining why the services weren’t covered. We would’ve been better off just calling the plumber directly since we had to pay out of pocket anyway. At least the job would’ve got done sooner. Not happy at all with the first time using the service.

They are horrible. Run from these people. I bought the warranty including A/C specifically as I have a couple older rental units and suspected future maintenance wouldn’t be far down the road. Their customer service assured me that would not be a problem and I could rely on them. In the second year, on A/C unit failed. They sent out a technician after 48 hours in 110F heat and after a week they denied the claim and would not return any phone calls. I just replaced the entire unit at my own expense. The $2,700 I spent for the extended coverage on two units will be just an expensive lesson to be learned about home warranties.

I like that choice warranty really does honor fixing what is covered under their warranty and that I only have to pay for the service call beyond the monthly payment.

I am still dealing with a broken icemaker from over a month ago. Every time I call Choice Home Warranty I get nowhere. The second repair tech sent by Choice Home Warranty required me to unplug my fridge for 3 days, as required by CHW, and then plug it back in. This resulted in the uncompensated loss of over $1,000. worth of food. After raising 7 kinds of hell I finally got a knowledgeable Sears repairman to check out the icemaker on the 14th. He ordered a replacement icemaker and couldn't understand why this was not approved sooner. The unnecessary run around and uncompensated food loss by CHW is disgraceful.

The technician was great. But just putting Freon in it’s not solving the problem. The unit really needs replacement but your company didn’t approve that. How many times will I need it repaired before you help with the replacement of the air conditioning?

I found that a 48 hour Choice Warranty window to provide repair service of our refrigerator was just a guess. The actual time it took to get a scheduled service provider was going to be EIGHT DAYS. Its hard to believe that is only one service provider (implied) to handle this type of repair work in the Phoenix area. WHAT A COSTLY DISAPPOINTMENT THIS TURNED OUT TO BE. Unfortunately the day the service rep came over the power was out and we had to wait another 8 days for an appointment. This was extremely costly to us given the food we had to throw away (around $250.00-300.00) and the cost of ice (around $200.00). Given this out of pocket cost plus the $75 service fee the overall cost to us exceeded the annual fee for our contract.

Choice home warranty seemed great until I had to make a claim. It was a simple claim for our hot water heater and seven weeks later we are still waiting for repair and we are on our third plumber because Choice Home warranty won't approve the repairs. I have reached out several time and have been told to be patient. I feel like 7 week and no repair is patient. They answer is I can get someone myself and they will pay part. That is not what I signed up for. They have not been helpful and mostly condescending. They keep making promises and never follow up. The plumbers in this area are telling me this is normal and that choice looks more like a scam. I have told that to Choice and that hasn't changed anything. I would not suggest anyone using this warranty company.

I called to ask a question, and it was hard to reach a person. Then they kept telling me that they don't cover the heater maintenance, which I knew, I wanted to see if they would suggest one of their vendors to do it. I knew I was going to pay for it

Making a claim was easy, but the time to get the job done took longer than I'd expect. I called the company to get an earlier date because it was almost 6 days after my call to get the AC in burning hot temperature. Kevin, the technician, was fast and thorough. I guess I'll check the notes to figure out what he actually fixed.

My overall experience with the company is always friendly and helpful and the technicians that I receive help from are always professional and helpful Thank you

My claim was addressed the same day as I made the call. The service person they sent was knowledgeable, efficient and courteous. Great service. Thanks

CHW made a claim I had impossible for me to receive approval from them or to receive even a small amount of the money it cost to replace the old, rusted-out leaking water heater. This property has been under Home P. Plans for 10 years. No plumbing person/company CHW sent out would do the job. It is located in a highrise apt. in Florida. The reputable plumbing company that does work in the building ended up installing a new water heater, to code, for the building. CHW WOULD NOT ACCEPT ANY INFORMATION FROM ME OR THE PLUMBING COMPANY. They did not stand behind their contract with me! They are Thieves! They have many cases in court with dissatisfied customers. Wish I had checked them out before I signed up with them for 3 years. When I asked for my money returned they wanted to deeply discount what they would refund to me. Since I am stuck with this terrible company, here I am. I would be surprised if they post my critique.

We are very disappointed that no one got back to us when we put a claim in for our air conditioning being out for a week! We had to call a local company who CHOICE could’ve contacted but didn’t. We finally got a call on the 6th day and they still couldn’t get anyone out for a few more days. We had to buy window units for the bedroom just to sleep at tonight since the temperature in the house was in the 90’s. We paid a lot of money for this warranty. The company we called charged $150 service fee and CHOICE said they’d only pay $65 because thats what we would've paid if they sent some one out. It’s NOT our fault that COICE didn’t get anyone to come out. There were plenty of HVAC companies available! CHOICE dropped the ball and we want to full refund of what we have to put out for this repair!

The tech that were sent were knowledgeable, professional, on time and communicated well with me. Letting me know what the problem was and how to avoid having it reoccur.

It's important to have a home warranty and if not for the customer service agents at Choice I'd go elsewhere. They are knowledgable, supportive and so attentttive to customers needs.

I would like to share my latest exchange with CHW because it summarizes the breadth and degree of difficulties one should expect with this company. Read below. Dearest CHW: The following are the principal reasons I am declining your offer of a Lowe's Gift Certificate in lieu of repairing my $10,500 Viking Double Oven. (1) The last repair technician sent by CHW submitted a bid of approximately $1,500 to repair my Viking Double Oven. Why will you not allow this repair (which satisfies the contract and which I, your "Valued Customer," really want) in lieu of a $1,549 Lowe's Gift Certificate that I can't use? (2) It is not possible to find a multifunction double wall oven at any store for anything close to $1,549. Hence, what precise methodology did you employ to determine $1,549 is the appropriate supportable replacement cost for my double oven? Further, how did CHW arrive at the pinpoint precision of your original offer of $1,081? Why not $1,080? Why not $81? (3) CHW's valuation appears closer to the cost of two countertop toaster ovens instead of two multi-function built-in wall ovens. If you disagree, kindly reverse your decision to withhold the supporting documentation for how CHW arrived at a replacement cost of $1,549? (4) Your frequent “Great News” notices to me announcing that I am now “eligible” for the incredible, seemingly bountiful “Replacement Offer” is a complete sham. It is presented as if I am the lucky recipient of an appliance cash replacement so that I can shop around and purchase any brand of double oven I want. The obvious sham is that neither CHW’s original, lucky “Great News” offer of $1,081 (which I rejected), nor CHW’s second “Great News” higher offer of $1,549 (also rejected), bear any relation to the cost of a new double oven. (5) The last bona fide repair bid of $1,500 from CHW's own technician is substantially under CHW's maximum contract repair limit of $3,000. Why then is CHW unilaterally refusing to make this repair, especially when you heavily advertise that you will pay up to $3,000 per appliance regardless of the age of the appliance? (6) Your Case Manager told me CHW believed repair of my 12-year-old Viking Double Oven was not cost-effective. Cost-effective for whom? My cost to replace in kind will be in excess of $10,000 while your cost to repair is $1,500. (7) The nominal age of my oven may be 12 years old, however, I purchased this Viking Double Oven "brand new" when it was already four (4) years old and still unused in its original box. This means you would be repairing an eight-year-old double oven with an expected life expectancy of twenty years. Most any businessperson would agree this is highly cost-effective. (8) There comes a point at which any decent company operating in good faith will acknowledge the harm done to its customer when making its decisions. By this I mean that since I filed my oven claim, CHW has had seven and one-half months, or 229 days, to repair my double oven, while I remain severely inconvenienced without a properly functioning oven. Furthermore, the inordinate delay in repairs has caused even more operating problems with the two ovens. (9) In these 229 days, CHW has sent multiple repair technicians from its own approved repair network of companies. I can no longer access some of these company records and names, but the companies I remember CHW commissioned included: Cascade Home Appliance Repair, Brent Services, All Appliance Repair, Any Odd Jobs, A & E Factory Service, HVAC and Appliance Repair Guys, Brents Appliance Repair, Sear’s Appliance Repair/ Appliance Repair Technicians, Management Maintenance Services, Northwest Appliance Repair, and finally, JAS Appliance Service. None of these multiple bids from its own network repair technicians were acceptable to CHW. The last one, JAS Appliance Service, is the one whose repair bid of about $1,500, which you likewise rejected. I know neither the repair quotes from the other companies nor the reasons you rejected their bids. However, I am aghast at how many companies CHW believes it should be permitted to send to my house, schedule their repair visits over seven and one-half months (or perhaps longer because we are not done yet), disrupt my life to meet them at odd hours (they arrived as early as 7 am and as late as 9 pm) with this cavalcade of repairmen, pay each company $65 at a cost in excess of $500 for a single repair, refuse to reimburse me the payments above the contractual $65 requirement, uphold CHW’s Corporate Position that any and all refunds are my responsibility to recover from its repairmen, seriously impair my ability to cook and entertain over the major holidays and beyond, reject off-hand every single one of CHW’s own authorized repair bids without explanation, and in the end, simply decide to offer me a gift certificate? (10) This is the least important argument, but I will mention it anyway because it is true. The valuation on this house is well over $2M but probably closer to $3M. Surely even you should understand that it is undercuts the value of any house to put cheap, albeit non-existent, below market replacement appliances in place of the originally purchased expensive appliances, even if someone could find such an appliance as inexpensively as CHW’s bald assertion. In sum, your non-supportable offer will force me to purchase another high-end, double oven appliance at a cost in the $10,000 range if I am to preserve the valuation of my property. (11) CHW’s proffered Lowe’s gift certificate cannot purchase a replacement double oven which is what I need. CHW ‘s sole reason for rejection is it’s “non-cost-effective repair.” If CHW is correct, then my only alternative is that I must incur the “more cost-effective” replacement alternative. Why isn’t CHW warranty offering me its $3,000 contract amount? (12) A Lowe’s $1,549 gift certificate cannot purchase a double oven, which is what I need. Rather, its value to me could only be used over a few years’ time to buy “little things,” e.g., lightbulbs, trash bags, paper towels, etc., all of which dilute the value of the certificate. (13) Most important of all is the clear pattern of CHW’s multiple delays, denials, requests for new pictures of the appliance, demands for multiple diagnoses from the same vendor (which cheats the vendor because they must return again without pay for the extra work), insisting the customer spend inordinate amounts of time spent to make calls, answer notices, file written “appeals,” and wait around for CHW to respond. The frustration caused by CHW’s processes effectively causes me, your Valued Customer, to pay for the repairs directly and without reimbursement. I have already done this with several other claims I could have filed with CHW but decided not knowing the expected sad outcome. For the reasons outlined above, will you kindly review your last offer with senior management and contact me with CHW’s final decision. P.S. Yes, CHW is truly amazing!

Problem has not been addressed and second survey has been requested. Please assign a vendor address the problem, fix the issue and then I can give a fairly respond to survey. I am very unhappy with the current approach. Thanks, please advise when the issue will be addressed.

About July 18th 2023 my dishwasher quit working. A service man came out and said the control panel and latch needed fixing. The next scheduled service was scheduled for Aug 10. Seemed like a long time but I thought OK. The day before they texted that they didn't have parts and they would let me know but did not provide any other information. I have heard nothing from sears home service since then. I have called your repair line at least 5 times and each time they tell me they have emailed Sears and I should hear back within 24 to 48 hours. I heard that again this morning. I don't believe it. I have tried to call Sears and they find no record of my phone number. Is there anybody in your company who cares enough to contact me about this. I am waiting impatient. Jim robins

I notified you guy’s on Tuesday and Didn’t hear back from you until Friday. . Then because I’ve used up to my limit I had to pay more then what I expected, Choice Home Warranty didn’t even call and explain that to me until more then 24hrs later.

Absolutely HORRIBLE experience trying to work with this company. My pool pump went out, so they had someone come out to diagnose the problem. It took them 10 before they could get here. They then reported to Choice the motor bearings were going out. 5 days later the pool company called me to say they had a problem with Choice because the Choice representative kept wanting additional information and cost breakdowns; that conversation (between the pool company & Choice) ended with the Choice representative hanging up & reassigning the claim to another pool company. I made the mistake of asking them to please try to work with the pool company they had sent out in an effort to expedite the claim. They assured me they would & another week goes by before I get a Denial email stating that the bearings are a pre-existing condition and they won't cover the claim. The worst part is that Choice assigned me "my own" case manager to help resolve the issue. The case manager, Chantel M was the least helpful person I dealt with at Choice. Period. She was rude, would not let me speak. The only thing she did was re-read the denial letter & said my only other recourse was to contact the legal department but that she could not help me do that at all. She would not allow me to speak to a supervisor. My pool pump went out 6 weeks after I purchased my policy - the policy has a 30 day waiting period before it covers anything. But they are claiming that bearings take a long time to wear out, therefore, this is a pre-existing condition. What a bunch of malarky! I do not recommend this company; they are every bit as bad as other home warranty companies you about. And assigning a case manager with zero customer service skills just confirms what a poorly run company it is!

Very easy to sign up. The page I started on there was a discount to claim. It was $50 off and 1 month free. I tried it several times and it just went to a blank page. That was disappointing. Then when I tried to download the warranty information it also went to a blank page that i couldn't get. Not amazing!

Thay paid way less than replacement value. They reimbursed less than what I paid for the washing machine 24 years ago, They reimbursed with a lowes gift card, so my choices were limited. I couldn't get the matching pair to my dryer And. Then it takes them 30 days to send the gift card to me. Now I'm washing my family of 6's clothes at a laundromat. So the reimbursement money is going to the laundromat. I've only made 3 small claims with them over many years and everytime it's a fight to get any cooperation or fare settlement. I can't cancel them quick enough! Buyer's beware. And I'll bet this review will never show up on their page. When I contacted their customer service, they acted annoyed at my concerns, and told me "well that's the way it is"

I’ve had two simple claims and I’ve decided to start looking for a new home warranty company. Customer service is deplorable. It took over a week to find an AC tech. I was told I would probably need to find my own AC service but Choice would only refund me their rediculously reduced rate. The second claim was a water leak in the wall and was told once again it would be a week before they could get anyone to come out. I switched from AHS because of their lower rate but you clearly get what you pay for. Unless you want to wait weeks for service and deal with customer service reps that can only read a script, do yourself a favor and look elsewhere.