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Verified Customer

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Linda Lahaina, HI

This company never sent the application paperwork until I called back and asked for it. I think that was pretty frustrating and unprofessional.

6 years ago

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Verified Customer

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Jerome South Boston, VA

I would rate the customer service as a 1 because I signed up for the plan on June the 28th which is almost 3 weeks ago now and I called them twice to receive a copy of my plan and I still have not received it.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback, we will contact you to assist.

CHW

Aug. 6th, 2018

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Verified Customer

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John Prescott, AZ

I'm a little frustrated that my warranty cannot be effective until three weeks after I move into our newly purchased home. I wish that could have been sorted out.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 31st, 2018

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Jo Pueblo, CO

When I talked to them when I ssigned up with them they were helpful and efficient.

6 years ago

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Verified Customer

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Gerald

They did a good job on my home. The contractor they sent was really knowledgeable

6 years ago

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dr. steven kuhn Mesa, AZ

referred tow new clients had two toilets fixed plumber saw crack in one once he left new claim paid $45 for new olumber to come twll me it is not covered why not tell me on the phone

6 years ago

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Verified Customer

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Me Plano, TX

Quick to take your money, but then quicker to make excuses that your problem is somehow '''not covered'. Have had some things fixed but in some cases had to fight forever and still not satisfy with the service

6 years ago

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Dominic Brunetti Wayne, IL

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

6 years ago

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Verified Customer

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Cathleen Mcshane Delray Beach, FL

It seemed to have good reviews but I found out they were false. I had a clamp sewer line and Choice Home warranty did nothing about it, I had to pay for it out of pocket. Don't use them.

6 years ago

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Rhonda Peacock Powder Springs, GA

So far they haven't lived up to anything that they promised on the contract. My air-conditioner unit went out and they lied about what the technician said was wrong wit it. They do not cover anything they said they covered.

6 years ago

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Sherry Baggott Rincon, GA

We are not very happy with them. We've had a couple times when we tried to use their service, one for the air-conditioning, I think the microwave too. But they are too restrictive on what's covered and what's not covered.

6 years ago

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Verified Customer

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Roddy Hughes Midland, TX

I had one claim with my refrigerator and they took care of it. Everything went as planned.

6 years ago Edited September 14, 2021

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Verified Customer

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Yong Kim Raleigh, NC

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

6 years ago

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Verified Customer

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ToiN Indianapolis, IN

Friendly and quick help. Also great online resources makes filing claims very easy.

7 years ago

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Michael Bridgeville, PA

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

7 years ago

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Verified Customer

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RDN Marinette, WI

Very responsive to claim we made. Company that performed the work did an excellent job.

7 years ago

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Verified Customer

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Joy Singleton Jacksonville, FL

My experience with them was very good, excellency service and prompt attention to my problems

7 years ago

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Verified Customer

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Holly Columbia, SC

Thorough examination of all areas of the house with easy to understand explanations of each step

7 years ago

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Verified Customer

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Sd Midland, TX

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

7 years ago

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Verified Customer

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James Batts Springfield, TN

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

7 years ago

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Verified Customer

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Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

7 years ago

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Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

7 years ago

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Verified Customer

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James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

7 years ago

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Verified Customer

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Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

7 years ago

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Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

7 years ago

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Keinya

The contractors they harem are not marina thermos apppt time and no shows....

2 weeks ago Edited September 13, 2024

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Deborah

The problem with dishwasher is still not solved after2 appointments

3 weeks ago

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James

Service is reallllly very slow service. We are NOT happy this. James

3 weeks ago

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Verified Customer

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Marietta Allen-Thomas

Getting Technician to get out in a timely manner is Awful

2 months ago

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Verified Customer

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Ben

Well it is a bad company and ready to rip off consumers

2 months ago

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Debbie

Did not like A/C service. Did not fix A/C

2 months ago

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Verified Customer

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Gary Quick

Still waiting for service on my water heater

2 months ago

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Verified Customer

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John

No follow up on my claim. I was expecting a call from you.

2 months ago

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Barb Cervi Ashville, AL

My claim for a replacement of a hot water heater was denied because it was an 80 gallon tank and they only cover up to 75 gallon tank . I’m not asking for an 80 gallon tank. I’m asking g for a 50 gallon tank, which would be less. I’m not asking to go outside the policy limit. The leaking hot water tank was installed when the house was built and I did not have a choice. As far as I know, an 80 unit tank leaks the same as a 75 unit tank; the only difference is 5 gallons and I’m asking to be replaced with much less than the policy limit.

8 months ago

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Roger Denver, CO

Was told by agent when I bought the policy that normally there was a 3-8 hr. for the issues 2 B fixed. However, the plumbing company U sent out were remarkable.

8 months ago

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Evelyn Thomas

He was polite, professional, as well as technically proficient . It was a great experience. He had me up and running, very quickly.

8 months ago

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Evelyn M Okatie, SC

My technician was wonderful and I would use him again or recommend him to anyone. Unfortunately, Choice did nothing to help except make the introduction. In fact, Choice has been a huge headache with regard to everything. As a Realtor, I'd think Choice would do whatever they could to impress, considering I could be a source of additional business. Choice cares only about collecting their premiums and dodging any financial responsibility in any way possible. One of my technicians recommended American Home Shield!

9 months ago

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Bryant Autry Fayetteville, NC

The representative took their time out to assist me and ensure that they valued me as a customer by saving me some money!

9 months ago

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Jason lutsey Mesa, AZ

This is the worst experience I have ever had with a home warranty company. I was informed that each claim will take two visits before the issue is resolved. For my first claim, I will now be taking three days off work to ensure I am here for the 4-hour window that provides me for the service call. Even though I purchased the most expensive warranty from Choice, and the plan stated, “all parts and service are covered,” it’s not after several calls still no help or resolution. The service company that came to the house to diagnose the problem was great and explained the needed steps.

9 months ago

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Susie Tusa Myrtle Beach, SC

I was Very impressed with the vendor that came out to service my oven. I have NOT been happy with CHW for the length of my contract. They Don communicate well, they don't understand most problems, & rarely uphold the written contact.

9 months ago

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Hh Farmington, MI

I have been with CHW for 5 and the service has been getting worse by the day. I recently filed a claim for a broken heating system it took them over a week to repair it and I live in a n extremely cold area with little kids. I even contacted management via email and no one acknowledged it! I definitely don’t recommend them you are better off saving your money and hiring your own technician

9 months ago

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Susan Easter Milton, FL

Some peace of mind, but there is a lot that is not covered and you get stuck paying a service fee. There should be a way to have better clarity about coverage (example - flow chart). Slow response times.

9 months ago

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Mar Sarasota, FL

Repairman came today. He was outstanding. He patiently reviewed the issues physically with the Freezer Door on the Refrigerator. Great Service

9 months ago

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Benson Yonkers, NY

What I thought was covered and actually is there is a major gap regarding modifications to pipes etc.. The cost of that was equal to the cost of the hot water heater if not more.

9 months ago

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Ruby Sheffield

The electrician was extremely knowledgeable and took care of the issues. He left the area where he worked neat and clean.

9 months ago

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Billy Roscoe, TX

After finding problem Choice Warranty acted quickly and dispatched a repairman pretty quick and resolved the issue in a timely manner

9 months ago

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Catherine A Abram Columbus, GA

The agent Bryant did not quote me. The price that he charged me for it was supposed to be $49. After he went back and got me a discount. But he charged me $495. And we spoke a long time to make that clear. He did not say $495. So I have requested me a refund back to my account. It has caused me a lot of pain to pay those overdraft fees that was for the overdraft of $495. I have two $35 that I need to clear with the bank for the overdraft that he charged me. I am a very unsatisfied customer and. I am wanted my full refund back. I will be reporting this to the better business bureau

9 months ago

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Lynn Maxwell Crestview, FL

Filled claim online. Appointment was set up with repair company and part was approved quickly for the repair to be completed. Quick & easy process.

9 months ago

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Hollyann Davis Dallas, TX

Choice wanted the plumber to cut into a structural are of my ceiling. Plumber said no they would not do that. So choice said they would not fix the area. Denied the claim and I had to pay 800 to get my plumbing fixed. It took over a month to get a plumber to even work on my flex pipe. Plumber was a good reputable plumber in my area that I trust.

9 months ago

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Vickie Wallcoen Pinehurst, NC

Shawn W, was very helpful, he took another look at what features my old range had and reevaluated the replacement voucher.

9 months ago

Choice Home Warranty Reviews