check_circle

Verified Customer

star star star star star

Ronald Tawanda

I like the service and the contract. It is better than American Home Shield. The work gets done.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Henry

They don’t give a lot of options. I haven’t be able to get in contact with anybody when I have a real problem. Everything is completely online.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ted

Needed a refrigerator replaced and they didn’t make it happen in time. It took forever to get the replacement. It was the worst experience I’ve had with any warranty company. The need to be shut down.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Kshikau

It works, though it takes several hours to get a call back regarding claims, it takes about 24 hours.

4 years ago

check_circle

Verified Customer

star star star star star

Matt

Very responsive to claims and the times they have sent people, they were experts in their fields.

4 years ago

check_circle

Verified Customer

star star star star star

Bonnie

We like the price of what is offered and they seem to get somebody out here as soon as they can.

4 years ago

check_circle

Verified Customer

star star star star star

Meher

Efficient, fast. Called them and service person came eight days. I am happy with them so far.

4 years ago

check_circle

Verified Customer

star star star star star_border

Brad And Lori

So far it has been pretty helpful, one thing is not quite resolved yet but overall it is a good thing to have.

4 years ago

check_circle

Verified Customer

star star star star star

Billy R. Coleman

One claim I’ve had and they communicated very well and took care of the problem.

4 years ago

check_circle

Verified Customer

star star star star star

Charles And Shirley

When I called, they answered. When the dryer went out, they could not fix it so they replaced it.

4 years ago

check_circle

Verified Customer

star star star star star_border

Elizabeth

They find somebody to come quickly to fix things, that is why I really like it. Customer service could be more patient.

4 years ago

check_circle

Verified Customer

star star star star star

Susan

I always get the best service. The work was done by a professional in a timely manner.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Carol

They’re quick to answer claims and I am not forced to make phone calls to get work done.

4 years ago

check_circle

Verified Customer

star star star star star

Deepak

Good warranty because it is prompt service. It covers all the things in our house.

4 years ago

check_circle

Verified Customer

star star star star star

sally youngblood

Awesome service, fast and efficient. Had my issue completely resolved within 48 hours

4 years ago

check_circle

Verified Customer

star star star star star

Clynton

Everytime I call them they always on top with all my requests the next day or two days.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

AS

CHS seems to have better contractors than AHS; however, a major difference is that CHS caps their authorizations for service requests.

4 years ago

check_circle

Verified Customer

star star star star star

Chillo

Air conditioner went out during hot spell, quick response and excellent service tech came out

4 years ago

check_circle

Verified Customer

star star star star star

K. W. Carr

Service people were professional and efficient. Appointment was made in a reasonable linght of time

4 years ago

check_circle

Verified Customer

star star star star star

Mark

Very responsive and easy to work with. I like the option of submitting a claim on-line.

4 years ago

check_circle

Verified Customer

star star star star star

Judy Sigle

Quick response and repair times were on schedule. The subcontractors they use are very professional

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald And Janet

They are terrible. The didn’t caver my garage door opener that needed to be fixed. They never respond to my calls. They don’t have any customer service at all. I am going to cancel my contract and get a refund.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a onetime free service call fee which has been placed onto your policy, in anticipation that your next experience with Choice Home Warranty meets your expectations.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star

Linda

I’ve used the warranty several times. They’ve always been responsive. I’m very pleased.

4 years ago

check_circle

Verified Customer

star star star star star

Cindy

So far, they have been prompt in answering and I was very satisfied. I’ve had a couple of calls.

4 years ago

check_circle

Verified Customer

star star star star star

Nixon

They’re the best. They did a good hob for me. It takes 24 hours to get a technician.

4 years ago

check_circle

Verified Customer

star star star star star

Stefania

Good customer support. I just call and they get me service. They did excellent work.

4 years ago

check_circle

Verified Customer

star star star star star

Raymond

When I called them for my AC, they came and fixed the next day. It’s good customer service.

4 years ago

check_circle

Verified Customer

star star star star star_border

Janice

They didn’t cover my dishwasher but they did cover my refrigerator and it’s fine. It is nice to have protection.

4 years ago

check_circle

Verified Customer

star star star star star

Gerrand

They follow up on a claim and call me immediately and discuss with me and get everything corrected.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

ROY PARIKH

We’ve used for the microwave as well as for the disposal and the washer. They don’t cover everything and the sixty dollars can be too much.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

check_circle

Verified Customer

star star star star star

Julie Dennis-North Astor, FL

Takes care of the issues quickly. I have used my warranty 2 times and have been very pleased.

4 years ago

check_circle

Verified Customer

star star star star star

Patti Linden Las Vegas, NV

when we called the response time was quick and the staff was very knowledgeable and friendly

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ray Anderson Missouri City, TX

I'm a senior citizen and my AC unit has been broken for a month the part hasn't came in yet I had to go buy a window unit. That's not right for someone to be with out air that long.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

check_circle

Verified Customer

star star star star star

Burnett Upper Marlboro, MD

So far they repaired my plumbing in a very professional way. I would recommend it.

4 years ago

check_circle

Verified Customer

star star star star star

Jr Fort Washington, MD

Great, reliable, directable company. They’re very consistent with their customer service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Port Saint Lucie, FL

Telling the customer that something is covered and when they come to repair the item choice says that it's not covered. And choice does not want to listen to the customer.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star

Villon Winston-Salem, NC

Very good price and reliable service. So far they are doing pretty good. They’re very courteous.

4 years ago

check_circle

Verified Customer

star star star star star

Rose Missouri City, TX

They’re a pretty good company. The last time I called them, I got service the same day.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Lancaster, TX

I have had to pay more out of pocket than I anticipated. I am looking for a better deal than I got. I just used it a couple of weeks ago and I did not like the service I got.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations for review.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Stacie Gwynn Oak, MD

If something isn’t working, they take care of it right away. It’s always great service.

4 years ago

check_circle

Verified Customer

star star star star star

Catherine Spring, TX

We used them for air conditioning and they were quick with responses and knowledgeable.

4 years ago

check_circle

Verified Customer

star star star star star_border

Willie Texas City, TX

Almost every time I have to use it, it has been timely and responsive but it is now taking longer to get service.

4 years ago

check_circle

Verified Customer

star star star star star

Thommy Rosharon, TX

They always try to get the job done and are successful with handling whatever the problem was.

4 years ago

check_circle

Verified Customer

star star star star star_border

Andrea Marietta, GA

It is kind of a hassle sometimes to discuss the claims when they deny it but customer support is good.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Billy San Antonio, TX

They try to get back to you as soon as possible. They send somebody out straight away but they don’t always send the best.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Robert Chicago, IL

I like the value and the service. They are a good company. I call them and they come.

4 years ago

check_circle

Verified Customer

star star star star star

Hazel Lithonia, GA

I always get great service. It is always comfortable for me. I have never had any problems.

4 years ago

check_circle

Verified Customer

star star star star star

Allen Granite City, IL

They seem to be reactive in a timely manner. The people seem to be professional and knowledgeable.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Rodney Webb City, MO

Just feel like they could improve on alot of things. I've heard many bad things about the company and not paying technicians

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

check_circle

Verified Customer

star star star star star

Rogelio Saenz El Paso, TX

They are great , I was called fast, the service was great. Everthing was done in a timely manner.

4 years ago

Choice Home Warranty Reviews