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Verified Customer

star star star star star

Rekha Kanwar

Very quick to respond and genuine contractors contacts. Ticket Review process very effi

4 years ago

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Verified Customer

star star star star star

Nancy

Response time was one day. A good repair company took the job and everything was civeted

4 years ago

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Verified Customer

star star star star star

Marilyn

They do what they advertise. The companies they sent out to repair things are top notch.

4 years ago

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Verified Customer

star star star star_border star_border

Joyce

When something happens with the air conditioner, they never want to cover it. But I've had them for other things and they've been good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2020

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Verified Customer

star star star star star

Barbara Slater

Great service, quick to respond, resolve issues quickly, reasonable premium rate.

4 years ago

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Verified Customer

star star star star star

Brian

The technicians used are "johnny on the spot". But, do not want to replace units, just keep fixing.

4 years ago

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Verified Customer

star star star star_border star_border

De Jackson

They never seem to pay for much and I have called them at least once a year. I think the only thing I was happy with was my washer being fixed.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Verified Customer

star star star star star_border

Rasheed

Sometimes there are communication issues which can very easliy be avoided if they read their own contract.

4 years ago

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Verified Customer

star star star star star

carmen

Becouse i have problem with my washing machine and call then ,and next they the tecnion was there.

4 years ago

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Verified Customer

star star star star_border star_border

Barbara Stuckman

They make claims on AC units hard to get covered and if you have a dispute they are hard to connect with. Do not try to reach you

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Verified Customer

star star star star star

Lynda G.

Technicians who worked on our appliances were knowledgeable and efficient, they fixed our problem.

4 years ago

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Verified Customer

star star star star star

Patricia F Samprone

Great response time, great service from vendors. I've always been pleased with the repair petsons.

4 years ago

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Verified Customer

star star star star star

Carmen Lofton

Fast efficient professional service every time I've had to use my home warranty.

4 years ago

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Verified Customer

star star_border star_border star_border star_border

Moran

Very few contractors in our area. Turned down our repairs two out of the four times we needed them. And reimbursed us less then a third the value to replace one of our appliances.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

star star star star star_border

Thomas

They are always responsive. I called them up and they scheduled an appointment, the technician came out and fixed it.

4 years ago

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Verified Customer

star star star star star_border

ricardo Hoffman, NJ

I think it is better than others. They are professional and are fast enough. The contractors need to be more proactive.

4 years ago

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Verified Customer

star star star star star

James And Betty Simpsonville, SC

They gave me a great deal from the beginning all range repaired. I am pleased with them.

4 years ago

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Verified Customer

star star star star star

Kenneth Fallon, NV

I get great service. They react quite rapidly and that was good. I find them very trustworthy.

4 years ago

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Verified Customer

star star star star star

Cheryl

Everything was fine when they got someone ever when out furnace broke and we had water leaking.

4 years ago

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Verified Customer

star star star star star

Deborah

The plumber that came out was very good. He made sure that he got the work done after he left.

4 years ago

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Verified Customer

star star star star star_border

Anonymous

I used it to replace the air conditioning compressor and it went very well. They don't do follow up.

4 years ago

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Verified Customer

star star star star star_border

Harry

My last claim went quickly and smoothly. A technician came and diagnosed the problem and fixed it the next day.

4 years ago

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Verified Customer

star star star star star

Richard

We had ice forming on the outside condenser. They responded back almost immediately.

4 years ago

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Verified Customer

star star star star star

Emile

We've had to use it a couple of times and every time they've respond to it well.

4 years ago

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Verified Customer

star star star star star

John

They've done everything I need them to do. They worked on my dryer and fixed it right away.

4 years ago

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Verified Customer

star star star star star

Carol Vaquera

So far, I've had excellent service from Choice Warranty, their technicians and phone contact ____

4 years ago

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Verified Customer

star star star star star

Candace Brown

Professional and efficient customer service was very courteous when taking information

4 years ago

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Verified Customer

star star star star star

Mel Whitworth

Service was excellent..Service rep did acceptable job..Took 5 days to get part, not acceptable..

4 years ago

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Verified Customer

star star star star star

Mary

Everyone that has been out to my home has completed everything and what they've done has worked.

4 years ago

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Verified Customer

star star star star star

Ghobad Rahrooh

Choice Home Warranty customer care was extremely responsive and provided quick service.

4 years ago

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Verified Customer

star star star star star

Evelyn Davis

The customer servuce is excellent. Also the vendors they have selected have great seevuces

4 years ago

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Verified Customer

star star star star star_border

Max Haskins

Are much improved over when we first bought the policy. Want to replace equipment with contractors models.

4 years ago

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Verified Customer

star star star star star_border

Marla Coker

Typically a fast response and someone is at my home quickly to make the repair. Not all repairs are covered."

4 years ago

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Verified Customer

star star star star star

Jennifer S

Friendly customer service prompt appointments and cost effective monthly and service call fees"

4 years ago

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Verified Customer

star star star star star

Whitney Yancey

They have great customer service and they locate a contractor to do the work within 24 hours.

4 years ago

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Verified Customer

star star star star star

Lisa

It's been great for us! We have gotten good service from the companies that have come

4 years ago

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Verified Customer

star star star star star

Carl Hoppe

Customer service is Great. They respond quickly and fix the issue quickly and efficienly.

4 years ago

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Verified Customer

star star_border star_border star_border star_border

Dean

They do not get back to you when anyone is coming to you home. I did not have my stove or over for two weeks over the holiday season and I had family here. It was just horrible.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, for review.

Jan. 20th, 2020

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Verified Customer

star star star star star

Pierson

I had my water heater go out and I had a new one within a day. I was happy with the service.

4 years ago

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Verified Customer

star star star star star

Fredericka

I've called and they were very helpful to get me with the person I need to fix my problem.

4 years ago

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Verified Customer

star star star star star

Rami

Very happy with the home warranty and the customer service. They're responsive almost the same day.

4 years ago

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Verified Customer

star star star star star

Cyndy Stringer

Easy claim service. Calls answered quickly. Send out great companies to do the work.

4 years ago

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Verified Customer

star star star star star

Rita

I can call and file a claim in a day and the technician will set up a appointment the next day

4 years ago

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Verified Customer

star star star star star_border

Mark McCluer

efficient, knowledgeable, always respond quickly and keep in contact with us until case is completed

4 years ago

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Verified Customer

star star star star star

Ronald Schweitzer

The initial contact was handled with courtesy and the response from the vendor was very timely.

4 years ago

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Verified Customer

star star star star star

Simone

Respond quick for appointment and sent professional person who knew their rem of expertise

4 years ago

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Verified Customer

star star star star_border star_border

Hana

Management has poor customer service.I asked to speak to manager and he was so unhelpful. I am not sure if I will renew with them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

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Verified Customer

star star star star star

Daphne

I haven't had any problems. They did excellent when I had problems at getting the work completed.

4 years ago

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Verified Customer

star star star star star

Arthur

We've used it several times. They've always answered and solved any problems promptly.

4 years ago

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Verified Customer

star star star star_border star_border

Pam Monroeville, PA

I wasn't happy with them when they got service out to me. I had to wait all day long and the guy kept saying he was coming and getting there.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 14th, 2020

Choice Home Warranty Reviews