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Verified Customer

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K. Johnson District Heights, MD

Very responsive and in a timely manner. I needed to use the warranty but misinformed me with confirming appointments.

4 years ago

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Verified Customer

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Anonymous Tomball, TX

Recently filed a claim to replace my garbage disposal and it was a very quick and painless process.

4 years ago

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Verified Customer

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Rebecca Pottstown, PA

Efficient and friendly. Our heater was not working and a company came out and solved the issue.

4 years ago

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Verified Customer

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Terri Thomas

Your warranty coverage is horrible. I have 3 warranties & am a 2nd year customer. I promise you I won''t be a 3rd year customer with you. EACH TIME there have been major issues with utilizing this service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 8th, 2020

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Verified Customer

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Patsy Kellom Chatman

When I called the didn't hesitate in getting someone out to repair the leak under my sink.

4 years ago

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Verified Customer

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Victoria Goldberg

Excellent service, super fast in resolving claims . Best thing I ever did in getting this warranty!

4 years ago

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Verified Customer

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Janice R. Jackson

Cannot get my job finished! Have tried many times to get in touch with Shorty's Appliance. We had an appointment and he did not show up and will not return phone calls. HELP!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 3rd, 2020

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Verified Customer

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Ararat

I like them, they are providing very good customer services and the good value for my products

4 years ago

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Verified Customer

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Anonymous

Prompt in securing any service calls. I had a bathroom water leak and that was replaced.

4 years ago

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Verified Customer

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Anonymous Miami, FL

I just used the service on my washing machine. I don't feel like they gave me an adequate amount to replace it.

4 years ago

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Verified Customer

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Anil Lake in the Hills, IL

Sometimes you have to be on hold a lot and you don't get through. For minor problems they are fine. Otherwise they are looking for excuses to not pay.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 23rd, 2019

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Patrick Roseburg, OR

Horrible service. There is no customer support. We have a plumbing issue that they still wont fix. They keep putting us on hold. We've gone through 3 plumbers. I can't use my washer. My bathroom floor is flooded.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 23rd, 2019

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Verified Customer

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Gerard Hodge

When calling the company, the wait time can be at a minimum 30 to 60 minutes, that is very discouranging

4 years ago

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Verified Customer

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Blanche Keeler

Could not get the job completed .I cancelled my contract and called a plumber and the job was completely finished in a ne day.... not waiting for someone to come out 3 times and having a service call 3 times for same thing

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided . We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 17th, 2019

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Verified Customer

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Mary

They are there when I call with a problem. The problem is taken care of immediately.

4 years ago

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Verified Customer

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Taunia Europa

The few timesI needed them they were very professional and did what they had to do.

4 years ago

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Verified Customer

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Araceli Kansas City, KS

They answer right away. The technician was there the next day to fix my furnace.

4 years ago

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Verified Customer

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Larry

The price was good and they've always done a good job. Fixed my air conditioning right away.

4 years ago

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Verified Customer

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Kenneth

It is hard to get in touch with them and they don’t return your calls if you leave a message. It took 3 days to get a plumber to come to my house.

4 years ago Edited January 10, 2024

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Verified Customer

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Anand

They are very prompt getting the technician out. The 12 percent deductible is more reasonable than other companies.

4 years ago

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Verified Customer

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Irving

So far I am very happy with it. They were quick and prompt and the service is lost cost.

4 years ago

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Verified Customer

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Mike

It takes care of the customers. The people are friendly and I have had no problems.

4 years ago

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Verified Customer

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Carl

When I call, I get a returned phone call within an hour or so and someone comes to to verify the problem.

4 years ago

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Verified Customer

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Barbara

I just used it for my thermos and it was fixed within 24-48 hours. They respond real quickly.

4 years ago

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Verified Customer

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Guy

Choice Home Warranty is a good value at a good price. When I used the warranty, it worked perfectly.

4 years ago

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Verified Customer

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Danny

I've had them about 3 years and I've had 2 claims with them. The people they send out have nothing good to say about them. Then they denied my claim. I've been 3 weeks without heat. Nobody wants to work with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Verified Customer

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Russell

I'm still waiting on service for my water softener. It's been about a month now and I still haven't heard anything. I'm not too happy with them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 11th, 2019

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Verified Customer

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Anthony

I had to use it because the AC went out and everything got repaired and went well.

4 years ago

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Verified Customer

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Margaret Pompano Beach, FL

I was very pleased with the services. They were reliable and they came the next day.

4 years ago

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Verified Customer

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Alan Gold

4 years ago

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Verified Customer

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PW

Serviceman was very good but was not dispatched for 2-3 days. Good thing that my problem was not an emergency.

4 years ago

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Verified Customer

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Verta Phenix

The few times that I've used them, Choice Home has efficiently, and guickly handled my claim.

4 years ago

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Verified Customer

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david stockman Titusville, FL

Very responsive to claims, highly qualified technician, always been fair to me in my contract.

4 years ago Edited January 10, 2024

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Verified Customer

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vickie beltzer

it is easy to reach them, they access your need and put you in contact with the right contractor

4 years ago

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Verified Customer

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Cesar Ramos

Excelente Service On most of the areas. Customer service perfect. 24 hours support

4 years ago

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Verified Customer

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Jorge Serna

Service is always timely and friendly, repairs are made on the first visit as well.

4 years ago

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Verified Customer

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Tim

Quick and easy claim. Operator was pleasant and contractor performed task in a timely manner.

4 years ago

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Verified Customer

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Rosie B

When I have an emergency I.e. broken pipe, the agent really didn't care and scheduled service for the next day. I arranged service myself.

4 years ago

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Verified Customer

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Donna

My electric water heater was declined for not a good reason when I had companies out for estimates they said bad things about Choice always declining. give me an estimate

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Shenoor Kara

Great customer service. They have always been very accommodating and responsive.

4 years ago Edited January 10, 2024

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Verified Customer

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Laura

Everyone who works for this company is so kind and helpful. From the phone lines to the servicemen.

4 years ago

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Verified Customer

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Angelo Calderone

excellent service and prompt and efficient repairs by assigned service technicians.

4 years ago

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Verified Customer

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Anonymous

Very satisfied, I've used it two times and it is very good for the money. The customer service is very good.

4 years ago

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Verified Customer

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Anonymous

Some of the people are very good and some of the people they sent out didn't complete the job and never came back. The support has been very poor. More than once I've had to get someone else to come and finish the job.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Verified Customer

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Marty

They were very responsive getting the technician scheduled to come over to our house to do the repair work.

4 years ago

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Verified Customer

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Anonymous

They were very professional and got it done in a timely manner when my pump went out.

4 years ago

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Verified Customer

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Carlos

It's a very good company. Whenever something s breaks down, I call in right away and they answer.

4 years ago

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Verified Customer

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David

The response was quick but the repair could have been done a little quicker but the problem was resolved.

4 years ago

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Verified Customer

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Joyce Columbus, GA

Thought it would be a good company to cover all of our appliances but when out hot water heater burst, they said the tank was not covered and they did not pay one dime. I am sorry I signed up.

4 years ago

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Verified Customer

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Indianalan Fort Lauderdale, FL

I just had to use choice and the result was positive though I did think it could have been expedited quicker.

4 years ago

Choice Home Warranty Reviews