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Kris Casa Grande, AZ

I feel like the ball got dropped more than once. It seems like every time I go to use it for a big thing, it's never covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Vicki Indianapolis, IN

I wouldn't recommend Choice Home Warranty. My dryer was down and my basement was backing up so I call and filed a claim on it and they sent out a couple technicians out and they end up denying the claim.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Verified Customer

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Megan Virginia Beach, VA

Everyone I've spoken with in customer support is always very attentive helpful.

3 years ago

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Scott Rockwall, TX

Customer support helps me schedule the contractors pretty quickly and they have come out the same day.

3 years ago

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Verified Customer

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Patricia Imlay City, MI

Customer services listens to the customer and they get right to fixing the issue.

3 years ago

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Verified Customer

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Elliot Delray Beach, FL

The two issues I had were dealt with quickly and efficiently and satisfactorily.

3 years ago

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Verified Customer

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Mary Jo Richmond Hill, GA

They seem to come out and set appointments and do what they have to. My electrical problem was fixed. So far so good.

3 years ago

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Verified Customer

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Sabrenna Birmingham, AL

It takes too long. I need to use it a lot and it takes longer. It took them about a week to come out for an electrical problem.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 16th, 2021

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Verified Customer

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Ray Las Vegas, NV

They are always responsive and they are there when we need them. The price is good.

3 years ago

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Verified Customer

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Anonymous Atlanta, GA

Choice Home Warranty is very dependable and reliable. The results have been quick and favorable.

3 years ago

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Verified Customer

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Miguel Clinton, MD

When I call them, they answer right away. They are very quick. It is a good price and a good deal.

3 years ago

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Anonymous Hilton Head Island, SC

Customer service can be difficult. The person I spoke to didn’t understand what an HVAC was and she kept asking dumb questions. The replaced the fan motor but it wasn’t the correct fan motor.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Verified Customer

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Teresa Henderson, NV

They are always prompt getting somebody to the house. I had my garbage disposal replaced.

3 years ago

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Anonymous Ridgefield, CT

Usually they are good. I had to get my own technician for the bathroom but they reimbursed me so it worked out well.

3 years ago

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Verified Customer

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Earnest Philadelphia, PA

All the questions asked are answered. Everything is explained. The people sent out are good.

3 years ago

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Verified Customer

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Mahbubur Suwanee, GA

The price for a 3 year contract was very reasonable. The first time I used it, I was not happy but the next time was good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Billy Arlington, TN

Except for the ice maker, everything has been good. I’ve had the ice machine service three times and it is still bad.

3 years ago

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Verified Customer

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William/Doris Springfield, MO

You are prompt. The person you sent was polite and got the job done. I am happy.

3 years ago

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Verified Customer

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Hetal Bear, DE

I like it because they are quick to provide assistance. They fixed the washer which is awesome.

3 years ago

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Verified Customer

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Mike Midlothian, IL

When our heater went out, they had someone here the next day. I like the coverage and the price.

3 years ago

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Verified Customer

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Barbara Covington, GA

Every time I call them, I have a good experience. They come down and everything. I am enjoying it.

3 years ago

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Verified Customer

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Deitra Clinton, MD

Reasonable prices and continuous follow up is what you get with choice warranty.

3 years ago

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Verified Customer

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Gerald Wilmington, DE

You’re on the ball. Things are fixed the next day. I am getting too old to fix my own stuff.

3 years ago

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Verified Customer

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Maurice New Castle, DE

Very good quality service because they respond immediately. I recommend them to all persons.

3 years ago

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Verified Customer

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Margaret Las Vegas, NV

The service's better. In the middle of winter when our heater quit working, they were quick to respond.

3 years ago

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Verified Customer

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Joyce Larchmont, NY

When I’ve called them some things are covered and some are not but the person that comes out is very good quick and respectful.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Karen Columbia, MD

It's good quality. I had one transaction declined and I didn’t appreciate that but they usually do what is asked.

3 years ago

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Anonymous Phoenix, AZ

I chose them because of affordability. I had a very difficult time with the claim for a defective ceiling fan that I submitted a month ago that just got completed this week.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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James Myrtle Beach, SC

So far it seems like they are proactive. Everything has been one smoothly. The price is good.

3 years ago

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Verified Customer

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Luis Waxhaw, NC

Every time open a claim, they send a technician right away. Customer service is excellent. They paid for a new ac unit.

3 years ago

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Verified Customer

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Brian Garden City, ID

It’s been very good. They replaced the seal on the fridge. It’s a good deal.

3 years ago

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Verified Customer

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David Mebane, NC

I'm not satisfied with their customer service team. I filed a claim and they didn't satisfy the correction needed, refusing to accept it. I will be canceling my contract.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2021

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Verified Customer

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Mary Bernstein Holbrook, NY

the 2 times i called, they addressed the problem and had a worker here to solve the problem

3 years ago

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Verified Customer

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Sandy Conroe, TX

Have had to argue with them on a couple of service call-they ended up paying for the call at the service co full price

3 years ago

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Verified Customer

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Elaine Lawrenceville, GA

They’re so efficient. I’ve never had a problem with them. Everything has worked out well.

3 years ago

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Diane

When we needed them for a plumbing emergency, they couldn‚Äôt send someone until the following day. We had to call and pay for our own plumber.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2021

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Verified Customer

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Parker Athens, AL

The representative was able to have a technician out the next day to check the hot water heater.

3 years ago

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Verified Customer

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Sheree Patricelli johnson Brockton, MA

No hidden fees .. everything was explained fully.. very professional repair people..

3 years ago

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Verified Customer

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Shamael Fletcher

Every time I call for any problem they got fixed and I'm so grateful and thankful

3 years ago

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Verified Customer

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JAN MIEDECKE

Well, they were very fast when needed. They are a super company to deal with all around.

3 years ago

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Verified Customer

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Karen Beasley

My experience started off a little shaky but the last 2 claims have been handled well and in a timely manner

3 years ago

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Verified Customer

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Alexander Ladson, SC

I went with Choice Home Warranty because they have the best value for the coverage you get.

3 years ago

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Verified Customer

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Patsy And James

There have been two claims where they could not find anybody to come out so I had to do it myself. They said they would pay me back but they lied. They only paid one hundred and five dollars of the four hundred.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claims, our records show that both claims were approved and fully reimbursed minus the service call fee.

Jan. 19th, 2021

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Verified Customer

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Robert And Sharon

I thought they were a complete company but I’ve found that they have more exclusions than inclusions int their product.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 19th, 2021

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Verified Customer

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Tami Lithonia, GA

Good customer service, repair expedited in a fair timely manor, and monthly price is affordable for me.

3 years ago

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Verified Customer

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Vicky

Their pricing value is very good. When my furnace went out they came right away to fix it.

3 years ago Edited January 10, 2024

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Verified Customer

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Ronald

Choice always stays on top of everything and text back to make sure everything was fixed.

3 years ago Edited January 10, 2024

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Verified Customer

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Luis

They have pretty good customer service and they do a good job in a short amount of time.

3 years ago Edited January 10, 2024

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Verified Customer

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Leodis

I’ve gotten everything I needed. I put in a claim and it was resolved and it was good service.

3 years ago Edited January 10, 2024

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Anonymous

Normally they are right on it. I call in and they let me know that somebody is coming out. It is very good.

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews