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Verified Customer

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Carlo New Paltz, NY

My experience with customer service has been good. They took care of my problem in one day.

3 years ago

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Verified Customer

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Bob Noblesville, IN

I had a plumber come out and everything went well. The experience was hassle free.

3 years ago

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Verified Customer

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Lynn New City, NY

They weren't able to help me in the situation that I needed them and it was upsetting. The last experience I had was disgusting and I would never use it again. I'm going to be cancelling my policy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2021

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Verified Customer

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Surya And Swathi Wilsonville, OR

The company has been very quick in responding and getting things arranged to fix the problem.

3 years ago

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Verified Customer

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Alex Tampa, FL

Always quality work. Available 24/7 and usually have a technician coming within 2-3 days at most!

3 years ago

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Verified Customer

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Alger Johnson Saint Cloud, FL

the repairman was very polite even though he had to return to complete the repair

3 years ago

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Verified Customer

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Martin Jaksa Murrells Inlet, SC

I called to report an issue at the beginning of April, the issue ended up being the fault of the appliance installer. BUT! I never got a call back from your company!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 6th, 2021

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Verified Customer

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Anonymous Lumberton, NJ

I had a leak in my tank and they came right out and fixed it the next day everything was done professionally.

3 years ago

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Verified Customer

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Wondem Las Vegas, NV

My garbage disposal on the sink went out and I called and they fixed it the next day.

3 years ago

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Verified Customer

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Samuel Amber Anniston, AL

They were friendly and everything that we've needed got done quickly and within reason.

3 years ago

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Verified Customer

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Grant Crestview, FL

I've put two claims in, one of them was pretty quick and acceptable, frame one of them took three weeks to resolve to even get somebody to come to the house.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Anonymous Houston, TX

I went with Choice Home Warranty because it seemed like a good value and they have a low service fee.

3 years ago

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Verified Customer

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Jerry Glendale, AZ

I called an issue with my garbage disposal and they sent somebody over to replace it.

3 years ago

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Verified Customer

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Jedana Glendale, AZ

The technician was professional and kept his distance during this pandemic and very friendly.

3 years ago

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Verified Customer

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Roxanne Tampa, FL

Customer service seems to be really efficient and on the ball and haven't had any problems.

3 years ago

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Verified Customer

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David Naperville, IL

Every experience I have had has had a quick response and the job was done right the first time.

3 years ago

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Verified Customer

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Raleigh Raleigh, NC

Heater stopped working and they came out and repaired it. They have fast response times.

3 years ago

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Verified Customer

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Barb Saint Louis, MO

I recently called about my furnace that was making noise and they came out the next day.

3 years ago

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Verified Customer

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Paul Weatherford, TX

I went with Choice Home Warranty because of the price. It covers everything I wanted it to cover.

3 years ago

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Verified Customer

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Gaynell M Kansas City, MO

Customer service always calls me back to let me know what's going on. They give me professional people to work with.

3 years ago

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Verified Customer

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Stella Sugar Land, TX

Whenever I have called they have always responded promptly and everything has been done promptly.

3 years ago

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Verified Customer

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Amber Plano, TX

I went with them based off of Google reviews. They are prompt and they have good providers.

3 years ago

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Verified Customer

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Issac Brooklyn, NY

Choice is the best company and has the best service dedicated with the customer in mind.

3 years ago

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Verified Customer

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Christopher Huntington Station, NY

They fixed our oven and our dishwasher and boiler. They took care of the problem with no issues.

3 years ago

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Verified Customer

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Cheryl Port Charlotte, FL

Both repair people that they have sent were excellent and very considerate and quick and efficient.

3 years ago

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Verified Customer

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Brian Parker, CO

We've had a very good experience. They are very quick and very responsive to get us a technician.

3 years ago

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Verified Customer

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Joanne Chesapeake, VA

I've been very fortunate with their service. The people they have sent did an excellent job.

3 years ago

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Verified Customer

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Rhonda Arlington, TX

As soon as I submit a claim they are calling me back within the hour to take care of my needs.

3 years ago

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Verified Customer

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Michael

Fast response to claims, service tech. usually next day.

3 years ago Edited January 10, 2024

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Verified Customer

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William Clearwater, FL

I had plumbing issues and they were solved right away. They have good servicemen who work hard.

3 years ago

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Verified Customer

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Maria Kissimmee, FL

I like Choice Warranty, they answer the phone, they send help, it's a professional company.

3 years ago

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Verified Customer

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Amy Davis Lees Summit, MO

Excellent customer service. Service calls have been resolved quickly and professionally

3 years ago

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Verified Customer

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LASHAUN EDWARDS Columbus, OH

Submitting a claim has been very easy & CHW has been very responsive to my claim(s)

3 years ago

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Verified Customer

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John Sexton Lebanon, MO

They responded to mo need quickly and the service was completed in a timely manner.

3 years ago

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Verified Customer

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Michael Stricos Las Vegas, NV

Overall ease in filing a claim, promptness of vendors to respond and remedy the problem.

3 years ago Edited January 10, 2024

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Verified Customer

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Ann Stimac Wichita, KS

I would probably rate them five-star except for sometimes it has taken a while to get some one out to repair

3 years ago

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Verified Customer

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Julie T Atlanta, GA

Very easy to file claim online; great contractors! I have used them twice already.

3 years ago

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Verified Customer

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Rene Kuziv Kissimmee, FL

Have always been quick to respond to my requests and items have all been fixed in a timely manner

3 years ago

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Verified Customer

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Nathan Brown Conroe, TX

They suck and I wish I would have chosen a different warranty company. I am telling every realtor I know to recommend their clients NOT use Choice. They are crooks and find every unbelievable reason to not cover a claim!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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LaShawne Carter Gwynn Oak, MD

I had an issue with a technician that came to the house and broke my appliance and the warranty companies offered no help or any kind of compromise. I had to find another technician to replace what was damaged

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Verified Customer

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Sandra Santacruz Columbus, OH

Always quick response to service needed. Always courteous & timely in responding to a claim.

3 years ago

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Verified Customer

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Kim Hunter Fruitland Park, FL

This is a wonderful company. The service technicians are very knowledgeable and thorough.

3 years ago

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Verified Customer

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Joe Houston, TX

You do excellent work I've had 5 different claims and they've done excellent work every time.

3 years ago

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Verified Customer

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Mohit Nolensville, TN

Choice Home Warranty’s offers a great pricing on the premium so no complaints on that.

3 years ago

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Verified Customer

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Debora Richmond, VA

Well I think the price of the monthly cost is very reasonable and I think the service fee is very reasonable.

3 years ago

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Verified Customer

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Adrienne Concord, NC

I can call and speak to somebody at any time and get someone out here within twenty four to forty eight hours.

3 years ago

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Verified Customer

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Laranna Fort Worth, TX

They were very polite, professional, and efficient, and got the problem solved immediately.

3 years ago

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Verified Customer

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Helen M Tucson, AZ

I've only had the use someone and they were very responsive and I had a good result.

3 years ago

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Verified Customer

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Kris Casa Grande, AZ

I feel like the ball got dropped more than once. It seems like every time I go to use it for a big thing, it's never covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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Vicki Indianapolis, IN

I wouldn't recommend Choice Home Warranty. My dryer was down and my basement was backing up so I call and filed a claim on it and they sent out a couple technicians out and they end up denying the claim.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 16th, 2021

Choice Home Warranty Reviews