star star star star star_border

John Inwright Louisville, KY

Our experience with CHW for our home in Louisville, KY has always been outstanding, largely because of Professional Appliance who is one of their contracted service agencies. Good selection with the team at Professional Appliance.

3 years ago

star star star star star

Amber Davis Decatur, AL

An agent was quick to answer. No long hold times. They appointment for my repair was set out for 2 days but the company doing the repair called and was able to come out the next day. Work was done efficiently.

3 years ago

star star star star star

karen lang Cortland, NY

Even though they couldn’t find a technician to take my furnace job, I was able to hire my own and they were very speedy approving the claim. I hope to get the check within a short time. Thank you.

3 years ago Edited October 4, 2021

star star star star star

Paul Pedrie The Colony, TX

The Choice representative (Fredy M) was knowledgeable and answered all my questions with complete answers. I am pleased with the front-end process of selecting CHW and also pleased with the coverage and associated pricing.

3 years ago

star star star star star

Lucy Gollinger

Customer service is very good; thorough and courteous.

3 years ago Edited January 10, 2024

star star star star_border star_border

Mary Moosbrugger St. Petersburg, FL

I WAS VERY DISAPPOINTED THAT CHOICE HOME WARRANTY WOULD NOT REPAIR MY AIR HANDLER OR AIR CONDITIONING UNIT. THEY SAID IT HAD RUST. DON'T MOST AGING UNITS GET RUST? I NEED TO FULLY REPLACE IT. I PURCHASED THIS HOME WARRANTY TO COVER MY REPLACEMENT COSTS OR AT LEAST HELP WITH THEM WHEN A UNIT NEEDS TO BE REPLACED. WHY HAVE A HOME WARRANTY SERVICE IF THEY WALK AWAY FROM WHAT NEEDS TO BE DONE? MONEY DOWN THE DRAIN.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 2nd, 2021

star star star star star

Tom Dupont Henderson, TX

Service schedule was prompt and tech arrived on time and accomplished his testing and parts have been ordered. Now awaiting there delivery before the next step of installation.

3 years ago

star star star star star

Ivan Raffucci Newburgh, IN

The flexible choice of local provider to resolve the problem when Choice is not able to secure a local a provider after a couple hours of the claim submission. Also the simplicity of opening a claim online.

3 years ago

star star star star star

Cythelyn Sanders Columbus, GA

He was on point about everything, and on time. He took the time to explained what my problem was and completed it in a timely manner, replaced the grass in the yard couldn't even tell where and they had dug my yard up.

3 years ago

star star star star_border star_border

Rosemary Smith Jackson, MS

after going through 3 techs left me miserable.1st tech Andrea didn't explain what happens after I submit claim he had me waiting until 11pm that night thinking someone was coming 2nd tech she just didn't care 3rd tech India was very helpful . Reported Monday both toilets clogged with handicap son really left me in a bind got service 6pm Tuesday.very disappointed had to go a whole day without use of bathroom toilets.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

star star star star_border star_border

Keith Indianapolis, IN

The technician was great the customer service person he talked to was clueless on what he was looking at, he kept acting like he didn't know what he was looking at in the pictures sent to him. He said my faucet was clogged and it wasn't it had a pin size hole in it causing it to leak. I pay monthly payments and I can't get a simple faucet fixed or replaced stop acting like my money is yours.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2021

star star star star star

Tonia Brownson McKinney, TX

Repair person was very nice and knew what he was doing. Fixed our problem fast with great customer service. Would request this company again if we had another issue. Thank you for the great experience.

3 years ago

star star star star star

Kelli Spencer Statesville, NC

Fair in assessment of claims...work to find the right technician to service our systems and sometimes allows us to hire our own in emergency situations. They e been great to work with!

3 years ago

star star star star star

kandi green Brandywine, MD

Very knowledgeable. Excellent customer service. Friendly and professional. The technician also took the time to educate me on every step of the process before steps were actuallytaken, which was wonderful.

3 years ago

star star star star_border star_border

Gary Lock Haven, PA

I felt like I was pressured into purchasing this policy. It also seemed like, if I wanted this policy, I needed to take it on your terms and not mine. The fact that I am recovering from surgery and just asked for two days to discuss this with my wife, and was denied, just added stress to this experience. Buying this warranty felt like buying a used car at the local car lot.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Sep. 2nd, 2021

star star star_border star_border star_border

Mari Birmingham, AL

We were given 2 appointments for service and both times we had to find out from the service companies that the appointment was scheduled by Choice incorrectly. The first appointment was scheduled with a company who doesn't even have a fridge tech on staff. The second appointment was scheduled with a company who says they told Choice during the phone call that they would not be able to come out. Had we not reached out to the service companies to confirm the appt times sent out by Choice, we literally would have been at home waiting TWICE for absolutely nothing because no one was coming out. The customer service workers I have spoken to have been mostly nice, and after two failed attempts they did get a company out to make the repair, who was an absolutely fantastic tech. These are the only factors giving this review 2 stars instead of 1. We will not be renewing our warranty through Choice at the end of the year.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 24th, 2021

star star star star star

Deb U Painesville, OH

Easy to file a claim. Contractors are very professional, experienced, & kept me informed during repair process. Did not like that service call fee increased without notification.

3 years ago Edited January 10, 2024

star star star star_border star_border

SusanT Hyattsville, MD

Choice Home Warranty came with our new home purchase and was not selected by us. Half the issues with the home do not appear to be covered. Home has a main house and casita but nothing in the casita appears to be covered (such as the AC unit). First service was to have locks rekeyed in the main house. Contractor had no id and could not even provide a receipt with a company letterhead (and he did not seem to know the company name). Left us questioning just what service providers Choice contracts with.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 23rd, 2021

star star star star star

Donna Saint Johns, FL

All my questions were answered and I feel I made a good decision looming your company. I enjoyed working with Kayleigh. She was extremely pleasant and professional. Good job!

3 years ago

star star star star star

Kathleen Hunnicutt Greenville, TX

Our AC went out on the weekend, but we still got the assignment email on Sunday and the tech showed up on Monday. Juan was amazing and very professional. Very smooth transaction!

3 years ago

star star star_border star_border star_border

G Union, KY

The technician was good, but I never received a receipt and a copy of what was done and would need to be done. I am not happy with Choice Warranty when I found out you would not pay to do work on a weekend. The temperature had been in the 90s and I had to wait 5 days for someone to come out. What would have happened if there had been a person with a serious medical condition? That kind of service is not what I was paying for? What if it had been winter and the furnace went out? Would you have let me freeze to death in my house because you did not want to pay someone to come out on the weekend to fix the furnace?

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 16th, 2021

star star star star star

Cliff Cotton Durham, NC

CHW ' response to my request for service was quickly expedited. Service technicians were prompt, courteous, professional and solved my plumbing problem. High quality service! Thank you CHW.

3 years ago

star star star star_border star_border

rick hayden Katy, TX

set up my claim online and very quickly had an appointment though a few days out. he did not come on that day, had to be reset. finally, he did come and diagnosed the problem but will not be back for a while to actually fix the problem. would say, you try but things get done very slowly and glad it is not my air conditioning in houston in august, that would terminate our relationship immediately.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 16th, 2021

star star star_border star_border star_border

Jim Hamilton Billings, MT

Claim #129190347 I was scheduled for a review of this claim on 8/12 at 7:30 A.M. MST. I received several reminders prior to the meeting but never got a call from the claim specialists. I was able to get their phone number and ext. from your customer services rep., placed several calls to them with no response. The reason for turning down my claim makes no sense and I would like an explanation. There nothing amazing about your service, I would appreciate a call from someone regarding my claim. I will never be foolish enough to purchase a home warranty in the future fromn Choice or any other company as they always find a way to turn down a claim. Claim specialists handling my claim are Sean W and Melony R.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

star star star star star

markbrake57 Clarksville, TN

I called to see about adding the roof coverage and, after speaking with the sales associate, was happy to get my my monthly rate, price per service call, and the roof coverage. Well done!

3 years ago

star star star star star_border

Joe Ficarrotta

Easy to get to a representative. Sometimes the time from when the service request is raised to when the tech schedules the appointment is too long. I believe this has to do with the fact it is all automated. Sometimes a call to the tech will yield a sooner visit.

3 years ago

star star star star star_border

Maliha Aziz Chesterfield, MO

I have CHW for several of my investment properties. I am satisfied with their customer service. They may have to work harder in finding reputable vendors to make sure they do the job really good. Other then that they are pretty good and I would recommend it to everyone.

3 years ago

star star star star star_border

Rob Burnstein Las Vegas, NV

I was hesitant to use the automated system but it performed quite well. My service appointment was set for 5 days after my request. I was glad it wasn’t an emergency. However on the positive side I think Sears has one of the best repair services and I was thrilled to see it would be one of their technicians

3 years ago

star star star star star

Pat Peters Scappoose, OR

We had a small electrical problem, which I contacted Choice Warranty on Monday and Tuesday morning an electrician came out to fix it. It was a quick turn around time, which was muchly appreciated.

3 years ago

star star star star star_border

Jim Menasian Hyattsville, MD

CHW sent out A/C technicians from Boadi Banner Controls to solve the mysterious problem of my A/C not working at the start of the season.... After a while, they identified the problem as a faulty circuit breaker in my main electrical panel. This took a lot of detective work... and time. Costing me only $45.

3 years ago Edited January 10, 2024

star star star star star

C Perez Katy, TX

I am new to Choice Home Warranty and am very pleased with them. They were quick to respond to my claim and the company they assigned was also quick to respond. Pleasant experience for my first claim!

3 years ago

star star star star star_border

Chad Thompson Mohawk, TN

This was the 3rd claim; with repairs being performed above and beyond on 1st two claims. The A/C unit just happens to be on its last legs and needing replaced. CHW received the technician’s report and responded by agreeing with field technician that replacement is warranted. Thank you for listening to the technicians in the field!!!!

3 years ago

star star star star star

sue oliver Duluth, MN

so far good, left voice mail Friday night about my problem Saturday morning had answer back they were trying to locate someone to come and fix the problem. Waiting to hear more but it is the weekend

3 years ago

star star star star_border star_border

William Freeman Chesapeake, VA

I'm going through the process for the first time. It took a week before someone could come look at my refrigerator and they recommended replacing it. I was giving a case worker that took awhile to get through to him. I didn't like that I would be given a Lowes gift card (that may take up to 30 days to receive) because that limits me to shopping for a better deal. It looks like I will have to spend at least $600 of my money to replace the refrigerator.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 4th, 2021

star star star star star

Cathy Frisco, TX

Choice home warranty has an online system where you can request service without waiting for customer service answer. The turn around time is quick usually the same day or the next a technician is at your home.

3 years ago

star star star star star_border

Brian Williams TX

So far not impressed with the home warranty. Have a claim that was denied and is currently being reviewed. Had to pay the contractor out of pocket to fix my issue. Same issue happened two days later and he returned on a Sunday to fix my a/c for no additional charge. Not happy with the warranty, but the contractor was very professional and prompt.

3 years ago Edited January 10, 2024

star star star_border star_border star_border

Wes Sherman Leander, TX

Overall, I feel the product is worthy of the phone representative would simply understand the word NO. It is a complete sentence and not a difficult sentence to understand. I was pleased with the annual rate, the coverage, the policy terms, the discounted service call for the so-called promotional pricing, which I find to be suspect at all times. However, when the conversation with Ray turned to the VIP PROGRAM and his statement, "My manager, is standing right beside me," the conversation went south. I said no...he kept pressuring...I said no again...he didn't get the message, and when I said no the third time, it was followed by, "Ray, you have been a delight to talk to today, but you just do not understand the word no. Have a good weekend" and disconnected from the call. If you do not mind high-pressure selling tactics, you will be delighted at the opportunities. If you find the challenge to be one of desperation on the side of the sales team, you will not find this experience to be pleasant. As I have done, you should decide for yourself, but two out of five stars are the best I can do at the moment.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 4th, 2021

star star star star star

pta aston Spring, TX

This is the 2nd time the vender has come re: this problem. The same technician returned and immediately fixed the problem. I was very pleased and would happily use them again.

3 years ago Edited January 10, 2024

star star star star star_border

ALEXIS Williams Norfolk, VA

Claims process was easy to submit. Although it took longer than I would have liked for a tech to come out (my AC went out and it was HOT!) the time that it took was not unreasonable. (Less than 48 hours). The tech was responsive, arrived on time and was able to fix the issue quickly.

3 years ago

star star star star_border star_border

Eldon Roberts Pensacola, FL

Your "Talk with a Rep about the $ offered n lieu of repairing the appliance" is a joke - a waste of my time. I have done it twice, but there is no attempt to adjust the amount offered. It's "Let me check" and "We cannot offer more" Your ability to find a wholesale price for an appliance has no relationship to the price I can find at retail. I have two homes covered with Choice. I will likely be switching to another warranty company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

star star star star_border star_border

Ronald Walls Portland, OR

The person that took the order didn’t check what people works on he was going to send the wrong person which I was very unhappy with luckily the person that was supposed to work on what I needed done called he was very helpful saved me $60 he told me he doesn’t know either he doesn’t work on hot tubs he was awesome he said he wanted to call me first he was confused on what I wanted done by what the person that placed the order so I’m very unsatisfied for the person that took my order

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 29th, 2021

star star star star_border star_border

Brenda Livingston, TX

It had to do with my second refrigerator I had it in my utility room my garage room and I moved it into my mothers house which is right next door on the same property same address same everything same property tax ID number and I moved it into her house to make more room in the garage and it had to do with the icemaker not working and when they got here he could not diagnose it because it was not in the main houseTo the other house and he could not adjust it or fix it so if I moved it back to the garage he could but I didn’t have any manpower here to move it back to the garage

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations,.

Jul. 29th, 2021

star star star star star_border

The Ray Family Friendsville, TN

We have filed our first claim. While we are grateful for the warranty, we were surprised to find out that we were responsible for part of the cost of a water heater replacement. It was our assumption, obviously a false one, that we paid the initial service call fee, but then the repair or replacement was fully covered by Choice Home Warranty.

3 years ago

star star star star star_border

p wilson New York, NY

They need to call and let the customer that they have found a technician to inspect and make the repairs versus just sending an email. A text message would even be as effective and give you a real time response which they were doing in the recent past.

3 years ago Edited January 6, 2022

star star star star star

Dennis and Linda Stanek Memphis, TN

The Technician was dispatched on Monday to diagnose and correct the electrical problem I was having. He did an OUTSTANDING job and CHOICE wasted no time in getting a qualified Technician to my house.

3 years ago

star star star star star_border

Les Suitland, MD

The person who came out to service my AC was professional and knowlegeable. I like the consistent follow up , texts, email and phone calls I recieved. To date, I am very happy with this service and have referred this to friends and family!

3 years ago

star star star_border star_border star_border

James Kem Suwanee, GA

Since my claim was denied and I appealed and again was denied. The 15 minute window was actually a seven minute window. I was also told that the person I talked to was the final decision maker but she would not allow me time to discuss alternate repairs that would be appropriate for this situation. If you call this customer service and that’s the way you want customers treated I would be surprised if CHW would agree with this approach. In closing this might be a situation where we have two people with very opinionated views and neither part listened to the other. If so I would appreciate talking to another claim expert. Thanks for asking and I hope to receive a response Jim Kembrey

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 21st, 2021

star star star star_border star_border

Jeffrey Kather Youngstown, OH

I am very disappointed with my coverage. Twice my claim has been denied. I am on the verge of canceling my coverage. I pay my premiums and the service charge and I am not satisfied with the way I am being treated. Twice I paid the service charge and my items were not fixed or replaced. This last time Choice Home Warranty made a judgment call and denied my claim.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 21st, 2021

star star star star star

Judy Bel Air, MD

Choice warranty responds quickly to a claim and keeps you informed as to the status of the claim. They also give you the option of getting your own technician if they cannot get a technician to you in a timely manner.

3 years ago

star star star star star

Deloris Henderson-Williams Washington, DC

Great Service from time of call , appointment scheduled and service rendered. I was completely happy with the service I received because the call was made and appointment was scheduled for the next day. Thank You CHW!!

3 years ago

Choice Home Warranty Reviews