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Norma Alvarado San Antonio, TX

Covers exactly what the sales representative described

6 years ago

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Bradley Stewart Holland, OH

My wife and I are long time members. We like the service.

6 years ago

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BRUCE MELBERT

Excellent and friendly repair. Great company.

6 years ago

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Tom Morales Longmont, CO

They broke my microwave, charged me the $125 fee and did not take any steps to fix it. Very unhappy with the service.

6 years ago

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Joy Spring City, PA

Absolutely horrible company. Impossible to reach anyone by telephone. Rates keep increasing but no benefit for increase.

6 years ago

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Aloysius Sypniewski McKinney, TX

Have always gotten a repair scheduled within <12 hrs.

6 years ago

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Kareem B Dosunmu Frisco, TX

Great response to service calls and workmanship.

6 years ago

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Raymond Duvall, WA

Every time I call I'm on hold between 45-80 minutes just waiting to talk to someone.

6 years ago

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antoniobaxter1977@gmail.com Washington, DC

It takes too long on the phone to reach someone. Company is not flexible in meeting emergency situations.

6 years ago

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Mike Rosas Orlando, FL

On time and fixed the issue with no hassle

6 years ago

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Henry Hyde Phoenix, AZ

The repair people knew what they were doing.

6 years ago

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james wallace Sacramento, CA

they seem no to care nothing got fixed. no one would answer phones always put on hold billed me twice for the same inspection

6 years ago

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Eli Aimee Gardner Virginia Beach, VA

We have no complaints other tan waiting on the phone for summiting a claim

6 years ago

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Patricia Wagener Mesa, AZ

So far we are very pleased with American Home Shield.

6 years ago

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Stanislav Springfield, VA

They came on time and fixed my problem really quick.Thanks

6 years ago

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Stephen Longan San Bernardino, CA

The customer service personnel are very professional

6 years ago

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Angela Guy-Lee Ann Arbor, MI

We have been going around in circles with horrible contractors for 4 months! AHS cares more about their contractors than customers.

6 years ago

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Eddie manna Bakersfield, CA

The best customer care , # 1 warranty Co .

6 years ago

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Linda Schmitt

It was fairly easy to get the help we needed.

6 years ago

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Naser Maraghi Katy, TX

Good service and follow up and timely service

6 years ago

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stephenb huber Corpus Christi, TX

they fixed things as fast and cheap has they can.....

6 years ago

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Alex L Grogans Oakland, CA

Oct. 15 2017 called AHS (placed on hold 47min)advised AHS rep. refrigerator out of service and still is(Dec. 5 2017)waiting for parts

6 years ago

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Deborah Coloma, MI

Great Service Always ! Always have Great Service

6 years ago

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Lynae Baltimore, MD

The response time was great and they solved the problem.

6 years ago

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Epi Sallis South Haven, MI

The absolute worst experience in customer service and service. They cant provide a service they promised. Poor employee training and service.

6 years ago

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Jennifer Creque Bowie, MD

Wait time to get through to customer service is too long. Need more agents available.

6 years ago

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Kelly Batavia, OH

Wait time to speak to customer service on phone is 45 minutes. 48 hours to get service out for broken furnace.

6 years ago

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Jeffrey Chalmette, LA

40 minute wait time with customer service. Horrendous communication from AHS and contractor. AHS is a complete disaster.

6 years ago

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Michael Benson Baton Rouge, LA

Horrible. No communication. No replies other than automated responses from twitter and facebook. No replies by email and no live response on phone.

6 years ago

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Natasha Harris Fredericksburg, VA

Deducted points because Customer service is always a long wait to speak to a person.

6 years ago

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Dr. Patricia Rodney Atlanta, GA

Responded immediately about my plumbing problem.

6 years ago

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steve raway Flat Rock, NC

Your customer service sucks. 45 min to an hour is unbelievable. This is our first and last contract with this company.

6 years ago

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Michael Rechtin Marco Island, FL

There is a major problem with AHS repeat charging for a single service request and will not fix and keeps requesting even more payments

6 years ago

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Corenthia Williams Magnolia, DE

The gentleman from Q&A is very professional,

6 years ago

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LW Howard Frisco, TX

Always a great experience when I need services.

6 years ago

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Patrick Roberts

Very Prompt in responding to needs and questions

6 years ago

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Gradrie North Las Vegas, NV

I've been unable to speak to a real person regarding issues that can not be answered on the automated service.

6 years ago

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Jill Moebus Sterling, VA

Great jobs on calling to service and on time service

6 years ago

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Nicole Dash Florissant, MO

Timely service for repair/replacement of my appliance.

6 years ago

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Elizabeth Mcbride San Antonio, TX

Great customer service. Professional employees.

6 years ago

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Greg White Grand Prairie, TX

Used coverage 1 time in 3 years and was the worst experience. And to make matters even worse was their lying ways. Not a honest company

6 years ago

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Paulette Rice Vallejo, CA

Efficient, on time service, professional technician..

6 years ago

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Dan Mages Beaverton, OR

its an expensive service but nice to have.

6 years ago

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Mattie Darline Newton Gig Harbor, WA

The service was good. I am glad I am with This Home Warranty Company

6 years ago

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Dante Rualo Long Beach, CA

The expertise of your technicians is impeccable!

6 years ago

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Michelle Lee

Nice to have this kind of service, the only issue I had was getting ahold of some one and timelines of service.

6 years ago

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Sandra Garcia

Hour waiting time on phone. Incorrect billing records. Being billed as delinquent for service call in July which was paid.

6 years ago

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Gayve Anklesaria

Total scam!!!!! Stay away, it’s full of loop holes and you will never get a penny’s worth of service out of these scammers

6 years ago

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Judith Salk

Very difficult to reach a company representative & I think 2-3 weeks are too long to wait for the needed repair to my washing machine. Service? Poor.

6 years ago

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William Carroll Santa Clara, CA

Expensive, rarely cover the problem and any ancillary issues, hire awful contractors, contractors even complain about AHS, etc.

6 years ago

American Home Shield Reviews