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American Home Shield Reviews

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8.6

Overall Score

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Michelle Harris Lincoln, NE

Very professional but personal I would rate them well.

4 years ago

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Reply from American Home Shield

Hi Michelle,
Your feedback is more than appreciated!

Jul. 14th, 2020

star star star star star

Mason

Good value, great service! Always dependable and fast!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mason,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Stephanie Sutton

Prompt service and communication when calling about

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Jeanne Venator

Reliable. I had a dishwasher issue. They took care of it

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jeanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

star star star star star

Scott

fast response and fixed all issues quickly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Scott,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

star star star star star_border

Kimberly Simington

Pricing a little high. Service was good but wished prices were a little loeet

4 years ago

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Reply from American Home Shield

Hi Kimberly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Kevin

Always timely response and continuous updates in the process

4 years ago

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Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

star star star star star

Gianna Fertitta

So far, very responsive. Sends great companies out.

4 years ago

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Reply from American Home Shield

Hi Gianna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 8th, 2020

star star star star star

Alex

Easy to schedule work orders and good maintenance companies

4 years ago

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Reply from American Home Shield

Hi Alex,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

star star star star star

Rhonda

Service man is very friendly and knowledgeable.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Rhonda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Marian Olenick

They assign someone fast but do not assure that the one they contact to do the work follow thru

4 years ago

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Reply from American Home Shield

Hi Marian,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 8th, 2020

star star star star star

Jennifer

Customer service, quality of contractors doing repairs

4 years ago

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Reply from American Home Shield

Hi Jennifer,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 8th, 2020

star star star star star

John Stephens

Prompt response when a problem is reported

4 years ago

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Reply from American Home Shield

Good morning John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Mike

Knowledge and the great customer service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Nancy Quinn

I just wish when there is a problem the vendor would come out earlier

4 years ago

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Reply from American Home Shield

Hi Nancy,
Thank you for your feedback!

Jul. 8th, 2020

star star star star star

Dolores

great followup, all done in a timely manner

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Dolores,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Trish

The Technician was professional; fast service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Trish,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Erica

I have never had a problem accessing services from them.

4 years ago

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Reply from American Home Shield

Hi Erica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Diane Williford

Very courteous, knowledgeable, helpful..............

4 years ago

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Reply from American Home Shield

Hi Diane,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

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Martha

The work not done. It has been a really long time. Then they ordered three wrong part.

4 years ago

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Reply from American Home Shield

Hi Martha,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 15th, 2020

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S. Scott

Good customer service, effective communication, efficient service and on time

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi S. Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

star star star star star

Thompson R

Had good experience for the first time, so far so good

4 years ago

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Reply from American Home Shield

Hi Thompson,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Lorraine pittman

on time and very trustworthiness and great service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lorraine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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William Pelletier

They do a good job, but sometimes their choice of vendor could be challenged.

4 years ago

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Reply from American Home Shield

Hi William,
Your feedback is more than appreciated!

Jul. 9th, 2020

star star star star star

MARIANNE THOMPSON

My needs have been met at every service request

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marianne,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 8th, 2020

star star star star star

Jen

Easy to file claim and get results. The price is fair.

4 years ago

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Reply from American Home Shield

Hi Jen,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jul. 8th, 2020

star star star star star

Mary

They have Great professional service men

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star

Teresa Wilson

Great service . Your punctuality was very prompt

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Teresa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Jason Thompson

I had to come out of pocket $8,000 for a brand new HVAC unit, because you all wouldn’t replace it! What is the point in having a home warranty

4 years ago

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Reply from American Home Shield

Hi Jason,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

star star star star star

Denise Stanley

Easy to use Good customer service and product services

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Denise,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

star star star star star

F I Strader

Easy to get service and repairs done online

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi F I Strader,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

star star star star star

Troy Wagener

Quick response , and fixed the problem.........

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Troy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Sue Nelson

The service guys Fixed the leak and were pleasant

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 8th, 2020

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Nadeem Siddiqui

I have to pay from my pocket $1340 on the top of annual fee and it took 1 month to complete the work.

4 years ago

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Reply from American Home Shield

Hi Nadeem,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Anonymous

They do everything they can to deny sevice, they companies with horrible reviews, and are rude on the phone. They refuse to allow.

4 years ago

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Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

star star star star star

Carl Zoltan Tallahassee, FL

Reliable and quick, no-nonsense! Has been really great!

4 years ago

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Reply from American Home Shield

Hi Carl,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 18th, 2020

star star star star star

Ron R Marietta, GA

Excellent service.. Great techs. Positive

4 years ago

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Reply from American Home Shield

Hi Ron,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2020

star star star star star

Arnie Pluess Atlanta, GA

Prompt response with qualified service companies

4 years ago

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Reply from American Home Shield

Hi Arnie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 1st, 2020

star star star star star

Erika Razo Stockton, CA

I have received great costumer service from them!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Erika,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 1st, 2020

star star star star star

Jose Ruiz North Richland Hills, TX

Great coverage, and their contractors are great businesses

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Jose,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy the coverage we provide!

May. 26th, 2020

star star star star star

Cindy Roberts

Always fix or replace broken item. Quick service!

4 years ago Edited January 10, 2024

star star star star star

Patricia Michalski Lexington, KY

Timely, professional response with a quick resolution.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

star star star star star

Atheer Mustafa Gilbert, AZ

He did a great job and I’m very happy about the service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Atheer,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2020

star star star star star

L V Rockport, TX

Other than the long holding time service has been great.

4 years ago

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Reply from American Home Shield

Hi LV,
We are pleased to hear that you have enjoyed AHS and the service we provide!

May. 25th, 2020

star star star star star

Greg Leach Muscatine, IA

Great experience resolved the issues I needed taken care of

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Greg,
We love to hear when we have provided our customers with a great experience! We hope you continue to enjoy the fast and professional service. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 16th, 2020

star star star star star

Demetrius Montgomery Louisville, KY

Fast diagnosis, great communication. Good job

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Demetrius,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 14th, 2020

star star star star star

Trula Roberson Tulsa, OK

Dependable, Professional, Great technications, affordable

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Trula,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2020

star star star star star

José del R. Millán Austin, TX

Fast answer, rapid solution, low extra cost.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jose',

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Kristina Lord Tulsa, OK

Seemed like he didn’t want to be here and was less then informative about what he was doing.

4 years ago

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Reply from American Home Shield

Hi Kristina,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the repair.

Apr. 21st, 2020

star star star star star

JP Sacramento, CA

Hassle free, excellent service. highly recommended

4 years ago

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Reply from American Home Shield

Hi JP,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2020