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Bella Mesa, AZ

The person on the phone was very courtesy and very helpful

5 years ago

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erica m jones Texarkana, AR

great company easy to deal with prompt service great staff

5 years ago

Reply from American Home Shield

Hi Erica,
I hope you continue to enjoy the customer service experiences that American Home Shield provides!

Aug. 28th, 2019

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E. Givens Woodbridge, VA

Excellent service. AHS is a great product to have.

5 years ago

Reply from American Home Shield

Hi E. Givens,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 27th, 2019

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TRACY GALLINGHOUSE Slidell, LA

Super easy and excellent vendors for service!

5 years ago

Reply from American Home Shield

Hi Tracy,
I hope you continue to have an excellent experience with American Home Shield.

Aug. 27th, 2019

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maryann Sierra Vista, AZ

Quick response by a reputable company.

5 years ago

Reply from American Home Shield

Hi Maryann,

I am glad to hear about your experience and the fast response of the contractor.

Aug. 22nd, 2019

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william carroll Wentzville, MO

Everything was done on line, fast and simple.

5 years ago

Reply from American Home Shield

Hi William,
Your feedback is more than appreciated. I hope you continue to enjoy AHS and the ease of use with the online portal.

Aug. 21st, 2019

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Ashok Goyal Great Falls, VA

Always great experience. Great coverage on the appliances.

5 years ago

Reply from American Home Shield

Ashok,

Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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RJ Chester, VA

Service tech was prompt, professional and fixed the problem

5 years ago

Reply from American Home Shield

Hi RJ,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 16th, 2019

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Mohammad Fort Worth, TX

Thank you for the excellent service and God bless you

5 years ago

Reply from American Home Shield

Good afternoon Mohammad,
It was a pleasure to read your feedback. We hope you continue to enjoy a great service experience at American Home Shield.

Aug. 16th, 2019

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Gwen Memphis, TN

Always dependable, reliable positive customer service

5 years ago

Reply from American Home Shield

Hi Gwen,
Your feedback is more than appreciated! I hope you continue to enjoy a good customer service experience at American Home Shield.

Aug. 12th, 2019

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JA Freehold, NJ

They have been very responsive to any service request

5 years ago

Reply from American Home Shield

Hi JA,
Thank you for sharing feedback about your experiences with AHS.

Aug. 12th, 2019

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Elisa Adames Albuquerque, NM

Connects me with strong contractors in a timely manner

5 years ago

Reply from American Home Shield

Elisa,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

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Melvin San Antonio, TX

It was a great service claim. Easy to use

5 years ago

Reply from American Home Shield

Hi Melvin,
Your feedback is greatly appreciated. We hope you continue to enjoy your American Home Shield warranty!

Aug. 6th, 2019

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srinivas varanasy San Jose, CA

Worst service ever. Customer service is terrible, close early, auto increase payments, auto renew... not fit for a modern day.

5 years ago

Reply from American Home Shield

Hi Srinivas,
Your concerns regarding your American Home Shield experience are understood. I would be glad to speak with you and address the issues.

Jul. 16th, 2019

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Nicholas Sommers

Not impressed with their service at all 12 days in the Texas heat my AC is still broken. I wouldn’t recommend this service to my worst enemy

5 years ago

Reply from American Home Shield

Good afternoon Nicholas,
I understand your frustration with regard to the delay in service of the air conditioner repairs. I would be glad to speak with you and reach a resolution.

Jul. 8th, 2019

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Joe blow Enumclaw, WA

This company is horrible. They won’t fix anything cause everything is behind the wall. Total waste of money don’t purchase the warranty.

5 years ago

Reply from American Home Shield

Hi Joe,
I hate to hear about your experience with American Home Shield and the issues that you experienced to have the leak repaired. I would be glad to discuss contract coverage and the contractors that serviced you.

Jun. 12th, 2019

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Aaron McMurry Amarillo, TX

After dealing with them on several occasions as a contractor, I do not like their professionalism and lack of coverage on items.

5 years ago

Reply from American Home Shield

Good morning Aaron,
Your service to American Home Shield as a contractor is more than appreciated. I would be glad to speak with you and address the issues.

Jun. 5th, 2019

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Alex Woodland Hills, CA

They are taking care of my refrigerator for more than 3 months now. It is still broken the way it was, when I first called and asked to repair it.

5 years ago

Reply from American Home Shield

Good afternoon Alex, I hate to hear that you are experiencing some delays in getting this resolved but will be happy to partner with you to reach a resolution.

May. 13th, 2019

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Christine Buchanan Scottsdale, AZ

the worst customer service ever! I have been waiting 3 weeks on a garbage disposal. The service order before that I had to wait 8 weeks... Crazy

5 years ago

Reply from American Home Shield

Hi Christine,
It is displeasing to hear that your American Home Shield experience has been less than satisfactory. I am glad that the garbage has been repaired. I would be glad to speak with you reading the service delay.

May. 8th, 2019

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Leslie Young

Fantastic service. On time and very clean

5 years ago

Reply from American Home Shield

Good morning Leslie,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your issue.

Jun. 18th, 2019

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Peter j. Maillet Bellaire, TX

Everything went well. But I would like more urgency.

5 years ago

Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated! We strive to provide each customer with the best experience.

Jun. 18th, 2019

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Charles Las Vegas, NV

Service was fast and the repair man new his business

5 years ago

Reply from American Home Shield

Hi Charles,
I am glad to hear about the customer service experience and the repairs that were completed.

Jun. 18th, 2019

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J L

Prompt and very easy service with rekey company ARCO.

5 years ago

Reply from American Home Shield

Hi J L,
We appreciate your feedback about your AHS experience and hope you continue to enjoy the fast and prompt service we provide.

Mar. 3rd, 2020

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Nathan Ripon, CA

Great contacts and professional assistance

5 years ago

Reply from American Home Shield

Hi Nathan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Angie Flores Fresno, CA

Service man was kind and professional .

5 years ago

Reply from American Home Shield

Hi Angie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Adrian Johnson Grand Prairie, TX

Easy to schedule repair requests and quick response time.

5 years ago

Reply from American Home Shield

Hi Adrian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Hattie Newport News, VA

My experience has been pretty good. I just wish they offered more services.

5 years ago

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Dave O'Grady Spanaway, WA

Prompt, very efficient, friendly, and an excellent repair.

5 years ago

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Mark Holder Grapevine, TX

very professional and timely. good contractors

5 years ago

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Tengliat Khoo DeLand, FL

Good website, responsive and good follow up

5 years ago

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Freddie Walker DeSoto, TX

Very timely and professional and great service

5 years ago

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Francisca Abedoza Palm Bay, FL

Prompt professional response and resolution of problem

5 years ago

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Raffy Bakersfield, CA

Customer service was excellent and thorough

5 years ago

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Avies D Brown McDonough, GA

Great. the staff is always polite and professional.

5 years ago

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Tshambric

The service member was Fast and Effective Service.

5 years ago Edited January 10, 2024

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I L Cedar Rapids, IA

Very prompt and helful. No issues so far :)

5 years ago

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Catherine Salem, OR

Person I spoke with was knowledgeable and very helpful

5 years ago

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gabriel Wesley Chapel, FL

Good and fast fox my problem in two days

5 years ago

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B Butler Braddock, PA

Diagnosed the problem quickly and fixed it immediately.

5 years ago

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Bridget M. Ferguson Parkville, MD

Professional staff and excellent service

5 years ago

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Sam Newburgh, IN

Contact was easy and contractor corrected our problem

5 years ago

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Oscar San Antonio, TX

Great service and very professional service technicians.

5 years ago

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John job Herndon, VA

Action taken very quickly and followed up

5 years ago

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Nancy A DeNault Roseville, MI

The company came out to repair the furnace was great. They were fast and very. Informative. Very nice. Very efficient. Very satisfied.

5 years ago

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Brice stump Salisbury, MD

Very professional and am very satisfied.

5 years ago

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Ann Taylor Roman Sarasota, FL

Quick, responsive, problems taken care of easily!

5 years ago

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Keith Williams Flatwoods, KY

Waiting for a sump pump to be fixed since 10/03/2018, we have made many calls and still no resolution. Much water under the house

5 years ago

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Pankaj Raleigh, NC

Painful to get someone online Wants to do least possible correction Trying to cancel..1 hr online ..listening to music!!!!!!!

5 years ago

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Ramon Flower Mound, TX

Horrible business practices. They partner with poor contractors who inflate their prices. AHS will only pay a fraction of repair/replacement costs.

6 years ago

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Ruby palacios Memphis, TN

Always have a project completed in a timely manner

6 years ago

American Home Shield Reviews