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American Home Shield Reviews

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8.6

Overall Score

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Amy Senato Arlington, TX

They are prompt, professional and easy to use.

4 years ago

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Reply from American Home Shield

Hi Amy,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 3rd, 2020

star star star star star

Michael A Turner Hesperia, CA

my wife and i love the service very easy and convenient.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

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Tony Yemma , TX

They change the contractors language to not pay repairs very shady,all for 350.00 lcustomer service rude and hangs up on you

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tom,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right.

Mar. 24th, 2020

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Jaime McAndrew San Antonio, TX

Very efficient with finding contractors to assist with issues.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jaime,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Mar. 3rd, 2020

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mike dicorcia Barnegat, NJ

Horrible organization, 6 months 3 providers to fix AC and 600$ out of pocket, now water heater they can't even find a plumber.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mike,
Your feedback is more than appreciated to help us improve your American home Shield experience. I would be glad to speak with you about the non covered cost to replace the water heater.

Mar. 3rd, 2020

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james mclean Wadesboro, NC

Been great every time.one number covers everything

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James,
It was a pleasure to read your feedback about your American Home Shield experience and the coverage we provide our customers. I hope continue to enjoy your home warranty!

Feb. 25th, 2020

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Charles Ross Columbus, GA

In 1week got a brand new oven installed for 100$ Wow!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Charles,
It was a pleasure to read your review about your American Home Shield experience and the oven replacement. I hope you continue to enjoy!

Feb. 19th, 2020

star star star star star

Ralph Salerno Pittston, PA

Outstanding work would highly recommend

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ralph,
It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 12th, 2020

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Fee Forney, TX

Professional, kind, communication awesome

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Fee,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the service we provide.

Feb. 6th, 2020

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Cheryl Porter Bettendorf, IA

Quick response and knowledgeable service tech. This time. Brendon was awesome.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Cheryl,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 31st, 2020

star star star star star

Vinnie Panariello Los Angeles, CA

They came they saw and repaired.Outstanding.

4 years ago

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Reply from American Home Shield

Hi Vinnie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 30th, 2020

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Leena younis Lewisville, TX

All good and professional and on time. Thanks

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Leena,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Edna Beaumont, TX

Very easy to get a service schedule. Great to work with.

4 years ago

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Reply from American Home Shield

Hi Edna,
Your feedback is more than appreciated at American Home Shield and we hope you continue to enjoy the contractors we provide!

Jan. 16th, 2020

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Mark Lothson Navarre, FL

Quick service, better than average results!!!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good afternoon Mark,
Thank you for providing us with feedback about your American Home Shield experience! I hope you continue to enjoy the coverage AHS provides.

Jan. 16th, 2020

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Sowe Wake Forest, NC

My hot water heater leaking since Sunday and today is Tuesday still waiting for American home shield approval to replace the water heater.

4 years ago

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Reply from American Home Shield

Good morning Sowe,
I hate to hear about your most recent experience and delay in service that it takes to get the repair authorized. I would be glad to speak with you and get the issue resolved.

Jan. 15th, 2020

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Joseph Kircher Summerville, SC

Edit: After giving AHS a second chance they followed through on helping us.

4 years ago

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Reply from American Home Shield

Hi Joseph,
I hate to hear about your most recent AHS experience and non covered cost paid. I would be glad to speak with you and get the issue resolved.

Dec. 19th, 2019

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Ron Morris Daphne, AL

Great service after they received my call.

4 years ago

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Reply from American Home Shield

Hi Ron,
I hope you continue to enjoy American Home Shield and the service we provide!

Jan. 8th, 2020

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MICHAEL P MONTY Portland, OR

fast and pro a must have for any household

4 years ago

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Reply from American Home Shield

Hi Michael,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad to hear that you have enjoyed your home warranty!

Jan. 8th, 2020

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Alfred Lexington, SC

I filed a claim, repair was made within 2 days.

4 years ago

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Reply from American Home Shield

Hi Alfred,
We are pleased to hear about the fast repair and hope you continue to enjoy!

Dec. 26th, 2019

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Johnny Lawrence Acworth, GA

Great customer service and professional

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Johnny,
I hope you continue to enjoy AHS and the service we provide!

Dec. 19th, 2019

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Buel Wetmore Payson, AZ

Great service from professional craftsmen. Thank you!

4 years ago

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Reply from American Home Shield

Hi Buel,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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StcyS Jacksonville, FL

Customer service is difficult to reach and the wait time is to long, Only having to be transferred to multiple departments

4 years ago

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Reply from American Home Shield

Hi Stacy,
Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.

Dec. 13th, 2019

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Mike Moreno Temecula, CA

Home Shield repaired my refrigerator quickly and correctly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mike,
I hope you continue to enjoy the fast and efficient service that AHS provides!

Dec. 10th, 2019

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James Myrtle Beach, SC

Timely manner and professional! Thanks Mike and Emily 😊

4 years ago

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Reply from American Home Shield

Hi James,
Your kind words are more than appreciated! I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Tammi

The representative was professional and nice they getting better

4 years ago

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Reply from American Home Shield

Hi Tammi,
I hope you continue to enjoy AHS!

Dec. 7th, 2019

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MD Lompoc, CA

AHS has provided us peace of mind. Great service!

4 years ago

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Reply from American Home Shield

Hi MD,
I hope you continue to enjoy American Home Shield and the coverage we provide!

Nov. 21st, 2019

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Mark Scott Depot, WV

AHS is helpful, dependable, and a must have for homeowners.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mark,
Your feedback is more than appreciated and I hope you continue to enjoy AHS!

Nov. 21st, 2019

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Brenda Sault Buckeye Lake, OH

they where very fast t take care of my washer

4 years ago

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Reply from American Home Shield

Hi Brenda,
We strive to provide you with a great customer experience and hope you continue to enjoy AHS!

Nov. 19th, 2019

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Andrea Roberts Stockton, CA

It was great!!! To submit a request was so easy.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Andrea,
I am glad to hear that you have enjoyed American Home Shield!

Nov. 19th, 2019

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Tommy Riesel, TX

Quick service with professional technicians

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tommy,
I am glad to hear that you have enjoyed American Home Shield!

Nov. 13th, 2019

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George Stevens

Easy to schedule a repair, rapid response in assigning a repair shop.

4 years ago Edited September 14, 2021

American Home Shield Logo

Reply from American Home Shield

Hi George,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 13th, 2019

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Debra Independence, KS

Service is always very fast and very professional.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Debra,
We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 13th, 2019

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Timothy Jackson Milton, FL

Fast service, easy request website......

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Timothy,
I would like to thank you for providing American Home Shield with such positive feedback and I hope you continue to enjoy!

Nov. 13th, 2019

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Cori North Haven, CT

Very timely, professional and informative experience.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cori,
I hope you continue to have a great American Home Shield experience!

Nov. 13th, 2019

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Rachel San Diego, CA

the service was great, everything was fixed .

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Rachel,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 9th, 2019

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Anthony Gager Jr. Houston, TX

Good service and easy online claim reporting

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Anthony,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and an easier online process!

Nov. 6th, 2019

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Jeremy Randolph Pittsburg, TX

Quick and timely on claim. Great service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good afternoon Jeremy,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 4th, 2019

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Bryon J Arntz Hico, TX

Prompt professional and things for expedited quickly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Byron,
, We appreciate your business and strive to provide you with the best AHS experience!

Nov. 4th, 2019

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Ami Alpharetta, GA

Untrained and unprofessional employees are in charge of making a decisions regarding your coverage. It doesn’t matter what your contract says.

4 years ago

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Reply from American Home Shield

Hi Ami,
Your concerns are understood regarding your American Home Shield customer service experience. I would be glad to speak with you and get the issue resolved.

Nov. 4th, 2019

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Carolyn C Marble Falls, TX

Would like to have the same company when a job is in stages.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Carolyn,
I hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Nov. 1st, 2019

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Mr Cannon

Great customer service. Very professional.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mr. Cannon,
We are pleased to hear that you enjoy your AHS home warranty!

Oct. 31st, 2019

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Maria A. Noli Murrieta, CA

Excellent service ontime and very good communication

4 years ago

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Reply from American Home Shield

Hi Maria,
It is our goal to provide you with the best service experience. I hope you continue to enjoy American Home Shield!

Nov. 4th, 2019

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Mike Gherman Houston, TX

Great service,the last tech was just great..

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mike,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 30th, 2019

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Michelle Garcia

Service was conducted in a timely and efficient manner.

4 years ago Edited January 10, 2024

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Heide Lock New Bern, NC

Fast referrals and great contractors. Very easy to use!

4 years ago

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Reply from American Home Shield

Hi Heide,
We appreciate your business and strive to provide you with the best AHS experience!

Oct. 28th, 2019

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Samuel P. Richardson Columbus, OH

My experience was great. Timely and efficient service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Samuel,
It is always a pleasure to read good feedback about our customer experiences. I hope you continue to enjoy your AHS home warranty!

Oct. 28th, 2019

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Estela Valdez Louisville, KY

Prompt responses from AHS and contractors.

4 years ago

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Reply from American Home Shield

Hi Estela,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed in a timely manner.

Oct. 28th, 2019

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Monee T.

Overall great service. Great contractors.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Monee,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Antonio Gomez Virginia Beach, VA

I enjoyed how easy it was to set up the appointment.

4 years ago

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Reply from American Home Shield

Hi Antonio,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield!

Oct. 28th, 2019

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Josie Lubbock, TX

AHS is prompt any time we have a service request.

4 years ago

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Reply from American Home Shield

Hi Josie,
Your feedback regarding your recent experiences with AHS is greatly appreciated!

Oct. 8th, 2019