star star star star star

Jon & Erin Robertson

Quick response to each request and good contractors

1 year ago

Reply from American Home Shield

Jon & Erin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 4th, 2023

star star star star star

James Randall Hopkins Montgomery, AL

Excellent service and repair technician was fantastic.

1 year ago Edited August 9, 2023

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

star star_border star_border star_border star_border

Ralph Durbin Florence, KY

Not happy with two of the companies they sent to my house. AHS has not been easy to deal with either. They do not listen to the customer.

1 year ago

Reply from American Home Shield

Dear Ralph, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 2nd, 2023

star star_border star_border star_border star_border

cynthia chacon Phoenix, AZ

I had an escalated call yesterday and the representative hung up on me and my AC has yet to be fixed going on 2 months now so the service is not good

1 year ago

Reply from American Home Shield

Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 2nd, 2023

star star star star star

Sudi Deyhimi Santa Catarina, NLE

I like the service, they gave prompt and good service

1 year ago

Reply from American Home Shield

Sudi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star star

Rodney Boykin

Some contractors are responsive and some aren't.

1 year ago

Reply from American Home Shield

Dear Rodney, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star_border star_border

Jonathan Rivers Missouri City, TX

I don't like Island Mann Plumbers and will refuse service from them in the future.

1 year ago

Reply from American Home Shield

Dear Jonathan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 1st, 2023

star star star star star

Stan Binder

The representative who did the work in my home.

1 year ago

Reply from American Home Shield

Stan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 1st, 2023

star star star star star

Robert CT

Outstanding customer service and response.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 31st, 2023

star star star star star

Janice Tupelo, MS

Excellent service and very helpful and friendly

1 year ago

Reply from American Home Shield

Dear Janice, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 28th, 2023

star star star star star

Patrick

Prompt response and excellent problem resolution.

1 year ago

Reply from American Home Shield

Dear Patrick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 27th, 2023

star star star star star

Sabrina Laurel, MD

Fast service. Minimal deductible. Easy and carefree.

1 year ago

Reply from American Home Shield

Sabrina, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 27th, 2023

star star star star star

Tommy Moss Point, MS

Quick and timely manner on my repairs for my ac!

1 year ago

Reply from American Home Shield

Tommy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Rajnish Bhatia Queens, NY

Convenience of calling them when required

1 year ago

Reply from American Home Shield

Dear Rajnish, t's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Gerret Woodway, TX

They fixed our issue, and replaced the equipment involved

1 year ago

Reply from American Home Shield

Dear Gerret, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Jack

Quick response and provided a quality contractor

1 year ago

Reply from American Home Shield

Dear Jack, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Martha Mosby Columbia, SC

Timely, efficient, professional, knowledgeable

1 year ago

Reply from American Home Shield

Martha, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Carol Columbia, MD

Technician was fabulous . Work was done to our satisfaction

1 year ago

Reply from American Home Shield

Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

CLee Newark, DE

Great communication, reliable, timely, professional.

1 year ago

Reply from American Home Shield

Dear CLee, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Christopher Charlotte, NC

Great response time and great value for the money

1 year ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

star star star_border star_border star_border

Susan

Customer service reps have given me THREE different answers as to whether our required repair is covered.

1 year ago

Reply from American Home Shield

Hi Susan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 26th, 2023

star star star_border star_border star_border

Kim Roth Pittsburgh, PA

Since AHS bought out HSA I’ve been contemplating canceling my warranty. They have been denying all claims,

1 year ago Edited July 24, 2023

Reply from American Home Shield

Hi Kim,
Please provide us with your contract number or property address for further assistance.

Jul. 26th, 2023

star star star star star

Vicki Davis

Quick response and excellent service. No issues ever.

1 year ago

Reply from American Home Shield

Vicki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

star star star star star

Michael Rich Memphis, TN

Good value have always covered my issues

1 year ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

star star star star star_border

Nola Fairfield, OH

I'm pleased with the promptness of service and the quality of work.

1 year ago

Reply from American Home Shield

Dear Nola, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

star star star star star_border

Chris Washa Seguin, TX

Fast turnaround. But expensive. Monthly rate needs to go down to $50

1 year ago

Reply from American Home Shield

Dear Chris, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

star star_border star_border star_border star_border

Kyrsten

They are horrible. They underwrite issues with your appliances based off their own opinion so they don't have to pay for repairs.

1 year ago

Reply from American Home Shield

Dear Kristen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

star star star star star

Joyce Columbia, SC

On time and fixed the problem in about 10 minutes.

1 year ago

Reply from American Home Shield

Joyce, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

star star star star star

Salvador San Diego, CA

Easy to open a repair order, track it and fast

1 year ago

Reply from American Home Shield

Salvador, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

star star star star star

mini cat Yuma, AZ

I love the service and the attention this company gives me.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Mini, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

star star star star star

Mitesh Cedar Park, TX

1 year ago

Reply from American Home Shield

Mitesh, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

star star star star star

Jonathan Puyallup, WA

fairly easy process to obtain a quote and obtain a contract

1 year ago

Reply from American Home Shield

Jonathan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

star star star star star

Sue Smith Riverside, CA

Always prompt on getting the help needed

1 year ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

star star star star star

Marjorie Clermont, FL

The was very polite and seemed to know what was doing

1 year ago

Reply from American Home Shield

Dear Marjorie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

star star star star star

John Silbernagel Myrtle Beach, SC

That came they saw they fixed replaced motor overnight

1 year ago Edited June 21, 2023

Reply from American Home Shield

John, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

star star star star star_border

Federico Cruz Kissimmee, FL

Good service. Solve promptly. The time gap to repair is ambivalent.

1 year ago

Reply from American Home Shield

Dear Federico, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

star star star star star

Dr. Ken King Chester, VA

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Dr. Ken King, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

star star star star star

JS Austin, TX

Quick and effective service! Great customer service.

1 year ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

star star_border star_border star_border star_border

Pedro Valdes Selinsgrove, PA

The service call have not been completed. The result have been disastrous. The right hand does not know what the left hand is doing.

1 year ago

Reply from American Home Shield

Pedro, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 31st, 2023

star star star star star

Maria Las Vegas, NV

The kindness and courtesy of the personnel.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

star star star star star

Raquel Melgarejo Bristol, VA

Very satisfied with the service and fast response.

1 year ago

Reply from American Home Shield

Hi Raquel, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 22nd, 2023

check_circle

Verified Customer

star star star star star

JoAnna Meyer Copperas Cove, TX

Loved how quick we got our AC serviced when it went out.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

check_circle

Verified Customer

star star star star star

himanshu yadav Wonder Lake, IL

Just had one service request and that was fine

1 year ago

Reply from American Home Shield

Hi Himanshu,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 11th, 2023

check_circle

Verified Customer

star star star star star

RONALD Las Vegas, NV

Security and peace of mind. They respond immediately.

1 year ago

Reply from American Home Shield

Hi Ronald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 11th, 2023

check_circle

Verified Customer

star star star star star_border

ESSANCE Plymouth, IN

Good contractors, professionalism, timeliness, and friendly.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Essance, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 11th, 2023

check_circle

Verified Customer

star star star star star

MARTHA Marine, IL

Quick service! Very helpful warranty program!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

check_circle

Verified Customer

star star star star star_border

SHANE Charlotte, NC

The company is good to work with and it is easy to call and set up a repair

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Dean Hall Westminster, MD

AHS's contractor network is full of unskilled tradesman. Every company they have dispatched has had an F from the BBB.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

check_circle

Verified Customer

star star star star star

Laurie Christie

Excellent customer service agents; fast, reliable service.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 9th, 2023

check_circle

Verified Customer

star star star star star

Frank Johnson Southfield, MI

Quality & Quick Service with good repair companies.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 9th, 2023

American Home Shield Reviews