check_circle

Verified Customer

star star_border star_border star_border star_border

Mauricio Cortes Lake Mary, FL

Poor communication poor service poor everything - what else do you want to know

3 years ago

Reply from American Home Shield

Hi Mauricio,

I hate to hear about your most recent AHS experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

George Sholler Charlotte, NC

I have a service request from October 15th that has not been resolved.

3 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your most recent American Home Shield experience is more than appreciated. I owuld be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna Gaston Sewell, NJ

They don't cover certain things that are valuable. Bad response time.

3 years ago

Reply from American Home Shield

Hi Donna,
I hate to hear about your AHS experience and the lack of coverage. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Bel Air, MD

My issues were not resolved and there has been no follow up.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeremy Lyons Delaware, OH

I have called 3 times to have a credit issued and it is still not done.

3 years ago

Reply from American Home Shield

Hi Jeremy,
Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.

Jan. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carol Lozano

Hard to contact and they don't cover many things.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nashalie Rivera

Not good customer service and my last request was not handled as an emergency.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Murrell

Their subcontractor set my house on fire, and I have nowhere to live.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom MASON

They took forever to respond because they "could not find a plumber"b

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Heidi Rowland

They don't cover anything! Always making an excuse not to fix stuff.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tbsmith67

No follow up , system is out of date , no communication.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John Doe

Hard to talk to a human and resolve anyproblems

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cecil Thompson

They basically won't fix anything unless it blowned up and burnt to ground.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Julie smith

Vendors choices need to b screen thoroughly

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Janice McGee

approval for simple tasks also takes weeks

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Felton sam

We always have to get someone else to get our problem fix

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Romash

Not doing the job correctly. Still don't have my reimbursement check.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Veronica

Poor service on the plumbing call. Lack of communication.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Pamela Travis

Inability to save customer out of pocket money.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matt Euless, TX

Lack of customer service to resolve issue with ac going out

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

joe Las Vegas, NV

paid 655.00 with insurance and you recenyly raised my insurance again

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark Kernersville, NC

They give you wrong information and do anything just to get you off the line

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Batech Fontana, CA

Bad customer service, bad policies, no way to dispute charges

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sam Rahman Florence, SC

It is very difficult to reach someone to talk about problems.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Pierson Duncanville, TX

Long waits on the phone then a big run around lies and bad service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gabriella Williams Dallas, TX

I paid 75.00 to be told you would not repair the item

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Dianne Summers Lodi, CA

Unable to get through for service Hours of Wait time

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

j Chester, VA

poor service, has almost been a month and ac still isn't fixed

4 years ago

Reply from American Home Shield

Hi J,
I would be glad to speak with you and resolve the issues.

Aug. 20th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Yonilda Thompson Varner Manchaca, TX

Quite disappointed with this last interaction that's still not resolved

4 years ago

Reply from American Home Shield

Hello Yonilda, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 11th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Nathan Royster Sr Fuquay-Varina, NC

Customer service representatives are poorly trained

4 years ago

Reply from American Home Shield

Hi Nathan, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 13th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Hazel Las Vegas, NV

Never less than 75 min wait on phone to get assistance.

4 years ago

Reply from American Home Shield

Hi Hazel, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 13th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

arnold schlazer Henderson, NV

too expensive for the service they provide

4 years ago

Reply from American Home Shield

Hello Arnold, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Katherine White Edgewood, TX

Will not respond to request to contact contractor to complete repair.

4 years ago

Reply from American Home Shield

Hell Katherine, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

juancho gomez Bakersfield, CA

Not sure where to begin, horrible customer service to start off.

4 years ago

Reply from American Home Shield

Hello Juancho, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. I have sent a private message with contact information for further assistance

Aug. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Glenn Mayne

because when you need to cancel you guys dont answer the phone!!!!

4 years ago

Reply from American Home Shield

Hello Glenn, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Tarek Ramadan

I am still waiting for you to call me to replace my dishwasher

4 years ago

Reply from American Home Shield

Hello Tarek, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you about your dishwasher and to get the issues resolved.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Michael Snyder

Problem not addressed and took to long with no results

4 years ago

Reply from American Home Shield

Good morning Michael,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Craig

3 different items that should have been covered, AHS denied.

4 years ago

Reply from American Home Shield

Hi Craig,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Ronnie

Not impressed with price of service when need AC service

4 years ago

Reply from American Home Shield

Hi Ronnie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Albert

Can not depend on getting your covered applicance repaired/replaced.

4 years ago

Reply from American Home Shield

Hi Albert,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlene Weathers

You wait on line for 25-45 minutes and you can't understand the rep that well.

4 years ago

Reply from American Home Shield

Hi Charlene,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Maura G Tunque

Not trusted at all, contractors lied and AHS not trusted at all

4 years ago

Reply from American Home Shield

Hi Maura,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Joseph Wong

No body answer the phone at purchasing waiting for 2 hours

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Lou Valencia, CA

Their vendors Active appliances are rude!

4 years ago

Reply from American Home Shield

Hi Lou,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 7th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Kory Toma Chandler, OK

I called four times and each time it took over two hours to speak to someone

4 years ago

Reply from American Home Shield

Hi Kory,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Schultz Darien, WI

Charged us a fee. Contractor never showed up! Couldn't get any help from them!

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Bonnie Chicago, IL

Service call too expensive, limited coverage

4 years ago

Reply from American Home Shield

Hi Bonnie,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you.

Jun. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle pizzo San Diego, CA

They are hard to get on the phone. They work with the most2 stars co.

4 years ago

Reply from American Home Shield

Hi Michelle,
I would be glad to speak with you and discuss the issues that you have experienced.

Jun. 25th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerry Stokes Murrieta, CA

Very poor customer service. Unable to contact for desired service.

4 years ago

Reply from American Home Shield

Hi Jerry,
Hi Steve,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Rosaline Tall

Never have service when needed it’s always a long wait and additional cost

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Rosaline,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

Jun. 19th, 2020

American Home Shield Reviews