Best Company Guarantee American Home Shield Logo

American Home Shield Reviews

star star star star_half star_border

8.6

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Michelle Pittsburgh, PA

Slow resolution to fix problems and long wait times

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Chanda Howerton Davenport, IA

Bottom rate companies are dispatch to my home. Never a 1st call resolution.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Chanda,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Allison Atlanta, GA

The choose companies with poor professionalism and results

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Allison,
I hate to hear about the level of customer service that was experienced.

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Khaulah Mosley Fontana, CA

Not happy with service company outsourced to do work

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Khaulah,
Thank you for bringing your experience to our attention. I would be glad to speak with you.

Jun. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Teri Bossier City, LA

Have microwave that has not been put up yet

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Teri,
Thank you for bringing your most recent issues with the microwave to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Beatrice Broccolino Parkville, MD

Too expensive. Mediocre service companies

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Beatrice,
I hate to hear about the coverage cost. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Barbara Lee Kane Hot Springs Village, AR

representatives unable to answer questions or correct my account

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Barbara,
Thank you for bringing the unsatisfactory service to our experience. I would be glad to speak with you to reach a resolution.

Apr. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael Johnson Moncks Corner, SC

Total scam. 4 months and our range has yet to be repaired or replaced!

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
I hate to hear about the 4 month delay that was experienced to have the range repaired. I would be glad to speak with you.

Apr. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

JeanClaude Lake Elsinore, CA

Lots confusion about coverage & slow rate to repair

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jean,
Thank you for alerting us about the coverage confusion and the repairs. I would be glad to speak with you.

Apr. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Marcos Downers Grove, IL

Poor Customer Service with not understanding when my new contract began.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Marcos,
Thank you for bringing your recent service experience to our attention.

Apr. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

H Blanks McKinney, TX

Customer service is abysmal. Service people were poorly trained

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi H Blanks,
I would be glad to speak with you about your customer service experience.

Apr. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Robert Cash Eatonton, GA

Had to do without refrigerator for over 3 months

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Robert,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Friday Aigbedion Arlington, TX

Not trustworthy and don't stand by what they say. They exploit customers.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the issues.

Apr. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Lana Houston, TX

They were professional and very courteous

3 years ago

American Home Shield Logo

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ron Butler Fayetteville, NC

Poor communication & vender responses were inaccurate or non-existent

3 years ago

American Home Shield Logo

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

J Missouri City, TX

Rare for them to cover services at my older home

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi J,
I would be glad to speak with you about the issues in the other home.

Apr. 13th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Alexander Livanos Manhattan Beach, CA

The service techs are late, rude, and don't know how to fix things.

3 years ago

American Home Shield Logo

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mike Oliver Eagle, ID

They are not honoring their agreement to repair or replace my fridge.

3 years ago

American Home Shield Logo

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Charles Freadhoff Playa Del Rey, CA

I had one claim in six (maybe it was seven) years and they denied it.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Charles,
I would be glad to speak with you to get the issues resolved.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Michelle Nilson

Only $1500 was covered for our new $17k air conditioning unit, only $400 covered on our new water heater, and it took 6 visits before they approved to replace my washing machine

3 years ago Edited January 10, 2024

American Home Shield Logo

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

garey smith Levelland, TX

i still do no have the money you owe me on the stove bougt on 2-19-2021

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Garey,
I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to get the stove reimbursement completed.

Mar. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

TONY Centreville, VA

ZERO COMMUNICATION TO START, THEN THE EXTRA FEES ARE OUTRAGOUS

3 years ago

American Home Shield Logo

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Paul Wieters Charleston, SC

Very unresponsive; never received multiple requests for a follow up call

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Paul,
I would be glad to speak with you about the leak issues that need to be resolved.

Mar. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jeff Portland, OR

Awful, awful,awful. Be prepared for exclusions to not pay your claim

3 years ago

American Home Shield Logo

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Barbara Feldman Naderi Goose Creek, SC

Took a really long time to get another service provider

3 years ago

American Home Shield Logo

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Eugene Wiggins Pass Christian, MS

I was told i would receive a refund of $75.00 and never received it.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Eugene,
I would be glad to speak with you to reimburse the $75 service fee.

Apr. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jodi B Linn Creek, MO

They did not listen to my needs on our repair. Took 3 months to get parts

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jodi,
I hate to hear about the three month delay that was experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

ernest ochoa Montgomery, TX

they did terrible job on AC unit. Very sad been with them long time.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Ernest,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to get the AC repairs resolved.

Apr. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Taisha Gunn Jonesboro, GA

They sent an incompetent contractor and refused to refund my trade fee

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Taisha,
I hate to hear about the contractor that was sent to repair the issue. I would be glad to speak with you about the issues and the service fee.

Apr. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anita Womack Upper Marlboro, MD

Poor service. Ongoing issue that should have it been resolved.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Anita,
I owuld be glad to speak with you to get the issue resolved.

Mar. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jackie Reese Henderson, NV

service rep was professional and knowledge

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jackie,
I would be glad to speak with you regarding your review.

Mar. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Karin Hopman Rockford, MI

Did not expect the additional costs for a repair.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Karin,
I would be glad to speak with you about the non covered cost for the repair.

Mar. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Carl Bixby, OK

Offer rekey service but only after waiting a month

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Carl,
I hate to hear about the month delay that has been experienced with AHS. I owuld be glad to discuss the issues experienced.

Mar. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Angel Flores Houston, TX

Because they have many limitations in their coverage

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Angel,
I would be glad to speak with you regarding the limitations and exclusions.

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Holliday Fort Worth, TX

They don't provide quality service /repair

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Holliday,
I hate to hear about the delay that has been experienced with AHS. I would be glad to discuss the issues experienced.

Mar. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Terry Fahami San Juan Capistrano, CA

They don’t have good companird to work with.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Terry,
I hate to hear about your most recent experience. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Robert Glendale, AZ

AC went out in July. I live in Arizona. It took them 3 weeks to get the part.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Robert,
I hate to hear about the delay in service that you experienced to have the AC system part repaired. I owuld be glad to speak with you about your experience.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jessica C Charlotte, NC

It’s been 2 years and my ice maker is still broken.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jessica,
I hate to hear about the ongoing two year delay in service to have the ice maker repaired. I would be glad to get the issues resolved.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Bruce Chino, CA

Vendors do not return calls or take forever to show up

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bruce,
I hate to hear about your AHS experience and the delay to be serviced.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Melvin E Abbott Saint Louis, MO

Repair service is terrible the wait is to long for repairs

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Melvin,
I hate to hear about your most recent AHS experience and the repairs that need to be completed.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

James Kerrville, TX

Been trying to get a microwave repaired for over two months

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Steve Vallone Houston, TX

They sent a repair team who did not accomplish their mission.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Steve,
Thank you for bringing the incomplete job to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jennifer Helotes, TX

you will only get the bare minimum 'band aid' repairs

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jennifer,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Eric Hickman Hudson, MI

They left me with a mess and haven't fixed my problem

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Eric,
Thank you for bringing the unresolved problems to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

James Shingle Springs, CA

communication both on line and telephone is very questionable

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James,
Thank you for your feedback about your most recent AHS service experience.

Jan. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Lorene Barram Winter Haven, FL

The companies they use don't provide prompt service.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lorene,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ron barker Plano, TX

If I call I am on hold for over an hour . Every time I need you

3 years ago

American Home Shield Logo

Reply from American Home Shield

HI Ron,
I hate to hear about the hour long hold times that have been experienced. I will be contacting you to discuss your experience.

Jan. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Nicole steffani Denver, CO

Crap service they send a tech to your home and they refused to fix the issue

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Nicole,
Thank you for sharing your feedback about your most recent AHS experience and the repairs that were not completed. I will be contacting you soon.

Jan. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jacqueline Edwards Howard Dolton, IL

The service is awful repair men are not reliable or trustworthy service

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jacqueline,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

JUDY WILSON Humble, TX

Slow response, poor customer service, bad service companies

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Judy,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021