American Home Shield Reviews
8.6
Overall Score
Filter by:
Sort by:
Verified Customer
Review Source
James Tibbetts Marietta, GA
Overall service has been good. There have a few times communication has been ruff. Agents do not communicate in English very well and is frustrating to have explain over and over again. Overall once I get to a person that understands and is willing to provide good customer service it works.
4 years ago Edited January 10, 2024
Reply from American Home Shield
Hi James,
I would like to thank you for sharing your experience with us and giving AHS insight on how we can improve your service request moving forward. I would be glad to speak with you and discuss the issues that have occurred.
I would like to thank you for sharing your experience with us and giving AHS insight on how we can improve your service request moving forward. I would be glad to speak with you and discuss the issues that have occurred.
Mar. 23rd, 2020
Verified Customer
Review Source
Elisha Whiteley
Overall, this is a great value for any homeowner. There have been times that it took longer than I would have liked in order to get a contractor to my house, but overall I would recommend American Home Shield to protect your home assets.
4 years ago
Reply from American Home Shield
Hi Elisha,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. We look forward to serving you again soon!
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Mar. 23rd, 2020
Verified Customer
Review Source
Lorraine Zelinski
Consistently amazing, reliable service.... for years. AHS has ALWAYS been fair and honorable, even covering expensive repairs. Its rare to be able to say you trust a company, but I trust AHS, and I reccomend you to everyone!
4 years ago
Reply from American Home Shield
Hi Lorraine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Mar. 10th, 2020
Verified Customer
Review Source
Richard West
since I bought my home, I have had to call American shield quite a few times, and each time, the service was always fast, on time. Most of all the job was always completed and done right.
4 years ago
Reply from American Home Shield
Hi Richard,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.
Mar. 4th, 2020
Verified Customer
Review Source
Sandra Voigt
I have used American Homeshield for more than 25 years and they have always been very responsive to my calls The contractors have been excellent and my service requirements were quickly and efficiently repaired.
4 years ago
Reply from American Home Shield
Hi Sandra,
We can't thank you enough for your patronage to American Home Shield over the past 25 years. It is always great news to hear about the repairs that are completed in a timely manner. We hope you continue to enjoy the level of service we exude!
We can't thank you enough for your patronage to American Home Shield over the past 25 years. It is always great news to hear about the repairs that are completed in a timely manner. We hope you continue to enjoy the level of service we exude!
Feb. 26th, 2020
Review Source
B. JOHNSON Richmond, VA
Excellent company! I have been with Home Shield for several years. They are very good at responding to calls promptly. What I like best is there is no hassle in getting an item fixed or replaced. having used their service multiple times over several years, I can highly recommend that you use this company for your home warranty service. they may cost a little more than the other companies, but they are worth it.
7 months ago
Reply from American Home Shield
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Kim
Sincerely,
Kim
Jan. 29th, 2024
Eugenio Houston, TX
My husband is a Vietnam Veteran, and we are both senior citizens. He is blind from one eye and has cancer. It is unacceptable and no one should be put through this torturous situation. American Home Shield has been very informative and professional to call and keep us updated. However, we have been without a working AC for almost I believe three weeks. It has been very hot. We have been recommended that we should pay $14,000 out of pocket from another company which they know who it is to install a new system. As of right now, we cannot afford such great amount for a new air condition. We are not here to blame anyone but forgot sake please fix our AC. We will continue to sleep on the floor and sofa. I pray for this situation to be settled soon. 🥲
1 year ago
Reply from American Home Shield
Eugenio, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Aug. 23rd, 2023
Review Source
Carol Mahon McKinney, TX
We cannot say enough about AHS s customer service. Our refrigerator required two calls to repair the problem and in the end it could not be fixed. Throughout the entire process AHS was on it, made sure everything was done promptly and never hesitated when the service provider determined it wasn't fixable to replace our refrigerator with a new one. They didn't give us a hard time at any point in this process. In fact quite the opposite, they went out of their way to be accommodating. We feel like we have the best home insurers in the world and they have lived up to that reputation. We recommend them to everyone all the time and will be customers for as long as they allow us that honor. Tom and Carol Mahon
1 year ago
Reply from American Home Shield
Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Kim
Sincerely,
Kim
Aug. 16th, 2023
Review Source
Timothy Buffalo, NY
I am new to American home shield. I need advice of a friend of mine, everything I’ve had to deal with American home shield I found to be above outstanding they recently replaced my central air conditioner that would not work at the beginning of summer. They truly made it very easy for me Customer experience along with their service department/interstate heating and cooling was impeccable. I would highly recommend American home shield to all of my friends which I have already done sole and will continue getting business for American home shield. American home shield stands true to their offers their service and their home warranty , I am so glad that a family member told me to sign a contract for a home warranty through your company
1 year ago
Reply from American Home Shield
Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.
Sincerely,
Kim
Sincerely,
Kim
Jul. 19th, 2023
Verified Customer
Review Source
Rebeca Garcia Chicago, IL
As a home owner we get enough stress by fixing one thing and another is a never ending story. When my husband and I heard about American Home Shield we did a little research on this company and decided to try and from the moment we contacted the customer service was so helpful and great, very professional they were able to answer all our questions about what they offered depending on your needs or how much do you want to get covered in your house or appliances. When ever we need help with one of the furnaces (we have 3) I love that we get someone to help the same day or next day but no more then 48 hrs. We love having this company and recommended to everyone.
Great customer service and fast service.
1 year ago
Reply from American Home Shield
Good evening Rebeca, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Apr. 27th, 2023
Verified Customer
Review Source
KIM Albany, NY
My husband & I are new to Home Shield. I have to admit the process was simple...it didn't require us to call around for estimates. We simply logged in, entered our appliance issue and we had an immediate day & time when a tech would come thru. Sears techs came to our home...they were VERY pleasant. Explained what the issue was, ordered the part and as soon as it arrived, they were at our home to install. I've never had an appliance issue and this process was simple, fast & convenient. We were pleasantly pleased with the whole process. Thankful to Home Shield who have taken the stress out of our situation. Thanks!!
1 year ago
Reply from American Home Shield
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Mar. 27th, 2023
Verified Customer
Review Source
MELISSA McLean, VA
When I called to schedule a technician to come look at my dryer my call was answered with no hold time. A company was assigned to contact me and they immediately contacted me to schedule a next day appointment. The technician came out first thing the next day and when it was determined that there was no longer a part to fix the dryer I was sent a link to purchase a new dryer. American Home Shield was amazingly efficient in getting my problem resolved in the fastest and best way possible. This is no ordinary warranty company where you have to practically beg for someone come out to look at your appliance and are then given a million loopholes on why they can't cover the appliance. With the last company I was covered by I had a broken garbage disposal and it took a week to schedule a technician and I was told they would give me $50 toward a new disposal. So I was out the $50 fee to have someone come diagnose the problem then I had to buy a new disposal and pay someone to come install the new disposal. I would recommend AHS to everyone. They back up their promises and they are efficient and professional. Amazing customer service.
1 year ago
Reply from American Home Shield
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Mar. 22nd, 2023
Review Source
T. Reid Salem, MO
like: Calls are generally answered quickly. Customer service is generally quite polite and pleasant. I don't think I have ever had anything but pleasaness from the customer service personnel. Service requests are generally assigned fairly rapidly, and usually completed in a timely manner. Good to have one call to make to get service or repairs, so I don't have to "shop around" to find a company to do whatever work. It is a good savings for any homeowner.
dislike: I dislike that the customer service calls seem to get routed to an Indian or Asian answering service, and, while the service is not really a problem, the "scripts" they apparently work from are annoying. These representatives seem to repeat things like "please hold while we check on this" and "we will do everything we can", and "we appreciate your business" (generalizations, not necessarily what they actually say), repeating these messages, worded in different ways, in a somewhat annoying manner. For example, I can understand "please hold while I check on this" just fine, I don't need to have it repeated in 5 different ways before I am put on hold. Or have it take 3-5 minutes of "thank you for calling" repeated in a dozen different ways of wording it before the call is ended. Just a bit of a pet peeve of mine, I suppose.
1 year ago
Reply from American Home Shield
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Mar. 8th, 2023
Review Source
Terry Nierode Las Vegas, NV
Over the almost 3-yrs working with AHS, I have nothing but good to say about the Customer Reps. I have had an ongoing problem with my HVAC the entire time, and AHS always seemed to send out quality HVAC service companies. Sure, more times than not, the HVAC service would put a "bandaid" on the problem and it would overall "work" for a period of time, but always seemed Id end up calling time and again. Mind you, the problem was my heat pump was the original to the community and my home, since 1988. The Customer Reps, were always understanding and patient, willing to listen and do the best job they could at the time.
1 year ago
Reply from American Home Shield
Hi Terry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Mar. 8th, 2023
Review Source
Jacqueline Martin Utica, NY
As a new home owner in New York I hesitated getting a warranty just because I did not want to spend the money. But soon realize that it was the best decision I made especially picking American Home Shield ! The homes in New York is by far have low standards in construction than in California. With that said our heater, air condition even our stove was service and both the air conditioner and the furnace needed to be replace and they used their own contractor which by the way American Home Shield chose the best ! Very kind and considerate and had the best man on the job! I have confidence that I am protected. Thank you so much !
1 year ago
Reply from American Home Shield
Hi Jacqueline, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Mar. 3rd, 2023
Review Source
Shari Bitterman Washington, DC
My husband and I are happy with American Home Shield (AHS). We find it to be well worth the cost. As we had a washer that broke down this year, the plan has already paid for itself. Once we called AHS, we got an appointment with a repair company within a few days. Shortly after the company diagnosed the problem, we were sent a list of several models of quality washing machines that we could choose from to replace our existing machine. The new machine was delivered and installed within just a few weeks. Whenever we had questions during the process, we called an AHS representative and our questions/concerns were promptly addressed. We are very happy with the service provided by AHS and plan on continuing to use their coverage.
1 year ago
Reply from American Home Shield
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Feb. 23rd, 2023
Review Source
Mark G
I almost never purchase any type of warranty, but a friend told me about AHS and convinced me to try it. I’ve had AHS for approximately 5 years now, and im pretty satisfied with them. That have covered, fixed or replaced everything I’ve called submitted. I was even surprised to find out they would cover a pipe leaking from my bathtub. My one complaint is it has become impossible to reach a representative when you want to speak to someone. The last time I used them I was forced to use the virtual assistant tool, but it did work well. I would just much rather speak to a real person and preferably someone from this country. When I first started with AHS, I could call and get someone from Customer Service who was located in the US. Worked great. Then it went to calling and getting someone from another country. Not so great. Very hard to understand and they basically had a set of lines they would read over and over again, never really helping with your questions or concerns. Now they’ve moved on to a virtual assistant tool. I much preferred being able to call and speak to a real person who understood me.
1 year ago Edited September 3, 2024
Reply from American Home Shield
Mark, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Feb. 7th, 2023
KELLI Elizabethtown, KY
This is by far the BEST thing I have done as a home owner - Purchasing American Home Shield home protection. I am a single mom of three and own my own home. By purchasing the shield if something goes wrong, help is just a phone call away. My water heater just recently went out and after filling out the on line request for services - I was contacted and serves were rendered in such a fast and convient way it literally blew my mind. I encourage anyone who own's a home to seriously consider purchasing American Home Shield as they most definitely have a shield of protection over you and your family and your home. Best decision I ever made as a home owner!!!!
1 year ago
Reply from American Home Shield
Hi Kelli, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Feb. 2nd, 2023
Review Source
BARBARA Selbyville, DE
So far my experience replacing my 16 year old stove that died has been wonderful. The repairman was at my home 2 days after I asked for the repair. Very nice gentleman. He immediately reported the condition of my stove to AHS. The resolution to fully replace the appliance came the next day. I was given several options for replacement including a check for the full price of a new model the same make and with the same functions as mine. I chose a check for the purchase price of the new model. So far I haven’t received the check but I’m confident it will come in the time frame they promised.
1 year ago
Reply from American Home Shield
Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Jan. 31st, 2023
Bob Stein San Jose, CA
Honestly, they outlined the benefits of the program, but they go out of their way to not deliver on them. If you read the policy, you think you are getting that set of benefits, but they have small print exceptions that are their "out" for not fixing an appliance properly. Also if you have a big-ticket item like a home heater fail, they are not going to pay what you think they will pay because they do not cover the largest percentage of the replacement cost, and that is all the building code improvements that are required. Also if you have a beloved vintage appliance, and they determine it is cheaper to replace it with a cheapo Home Depot appliance, rather than paying to repair your high-end $10,000 refrigerator, they won't repair it and will tell you to accept a cheapo refrigerator or take a cash out that is a small fraction of the value of your high-end refrigerator. I thought I was so lucky when my heater failed and had to be replaced. Well my part of the cost was $7,000. I don't think they paid much of anything. Their policy may say "we will pay up to $xxxx to repair or replace your dishwasher" but if you have a Bosch dishwasher, and the can't get parts, you are NOT getting another bosch dishwasher. You will get a cheapo low end Home Depot knock off brand. You can't argue with the agents. They won't budget. You can't reach a supervisor, although I did once and he would replace my dishwasher, even though I had paid for 7 - yes 7 - appliance repair visits at $100 each. That is $700. The last time it broke down, I said replace it already, but they said their policy is "as long as the appliance repair company says it can be repaired, you MUST accept the repair and pay the $100 service fee. It can be an endless cycle. They do what they can to get you to go buy yourself a new dishwasher, which runs counter to the concept of a home repair contract.
1 year ago
Reply from American Home Shield
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jan. 27th, 2023
NICHALAS
the person that handled my claim was very nice, knowledgeable, awesome didn't make me feel like a nobody understood my problem that had according to what i was claiming i love this company beautiful people very highly fast response's unbelievable because its rear to find companies that have all 10 stars, thanks to all American home shield people and contractors. only the one person out of all the people I've spoken to Sam, was awesome and then ending of the claim he seemed to give up on my claim. i would ask him to explain what he meant by what he replied back with after sending Mutiple emails back with different answers that where in the same category of question asked he would just spam the almost exact email back every time i would had to call him and ask him just to get my confused unknowing feedback of what he was needing is the only thing I've had a issue with other than my computer problem
1 year ago
Reply from American Home Shield
Good morning Nichalas,
We appreciate you sharing your most recent American Home Shield experience. We strive to provide you with the best customer service experience as well as contractors to complete the repairs.
We appreciate you sharing your most recent American Home Shield experience. We strive to provide you with the best customer service experience as well as contractors to complete the repairs.
Jan. 24th, 2023
Review Source
David Gorski
I decided to purchase a home warranty because my home was approaching 10 years of age and the HAVC systems and water heater were reaching the end of their useful lives.
I Googled "Best Home Warranty" programs in the Valley (Phoenix/Scottsdale) and AHS was very highly rated. Coupling that with their then current offer of the 1st year at a reduced premium and I signed up.
Roughly 30 days after the warranty went into effect, one of my furnaces stopped responding to calls for heat. I called the 800 number, answered a few questions about the service required and within a few hours I received a call from the local service company to schedule an appointment for the service representative to come out.
Within 2 days the furnace was repaired at no charge to me other than the $125 Service Call fee and the repair was valued at a minimum of $800 depending on what other companies would charge!
1 year ago
Reply from American Home Shield
David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Jan. 11th, 2023
Sarah Watson Raleigh, NC
I’ve been with American Home Shield for years and they have always done the right thing from having a repair done promptly to replacing an appliance that couldn’t be repaired. Covid affected all business and once it took a bit to get a part for the dishwasher. I was kept in the loop the entire time. In probably at least twenty years I have a new furnace, refrigerator, hot water heater and washing machine. And many others repaired and working great. If I’m not happy with one repair company, they offer a second choice. That has happened and worked successfully. I highly recommend them.
2 years ago
Reply from American Home Shield
Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
May. 26th, 2022
Review Source
MARY Tucson, AZ
I have to say it was like pulling hen's teeth to get to the right place but when I did, which is escalations it was great, and the repairman came from a great company and the only one I want to use from here on out, as I have had them before and he was great and today the part is in and he will come tomorrow and I can wash with a full load of water instead of the little 4 inches or less. I now do not have to file with the state corp comm. , Az attorney general's office. I am glad that American home shield took care of this, and I want to stress to them that your ad on tv is what you want to live up to, and I would like to say get a USA representative. As much as I loved living in south sea Asia, I also like to be able to communicate, and some of these folks one cannot understand.
2 years ago Edited January 10, 2024
Reply from American Home Shield
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
May. 26th, 2022
Ronnie Rockinoldman63 Delaware Concord, CA
American Home Shield (AHS) has been amazing. We have only needed them one time, but they treated us very well. We needed to have our Stove replaced. They sent out a contractor who verified that the stove needed to be replaced. They order the stove the same day. Two days later they called and told us the stove would be delayed. They authorized us to purchase a countertop oven for up to $100.00 due to the delay. After the new stove arrived and had been installed they called to ensure the contractor had been on time and that we were satisfied. One week later they called again to make sure there were no problems with the stove or the install.
3 years ago
Reply from American Home Shield
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!
Apr. 16th, 2021
KWADublin Dublin, OH
In the past 3 months we've had two claims with AHS: One for our Dryer and the other for our Furnace. Our Dryer was not drying properly and the technician ordered the parts they felt they needed. The frustrating part of this claim was the excessive time it took AHS to handle the parts request. The service company notified AHS that the necessary parts were no longer available and that a payout would likely be needed. AHS then said they needed to try their sources to find the parts. That took over 10 days just to confirm what the service tech already told me. We couldn't be without a dryer so we just bought a new one that was the newer version of the one we had. The upside is that AHS agreed to do the payout and we were reimbursed $900 towards our new dryer, covering about 90% of the cost of the new one. So it all worked out well in the end.
For our Furnace, the first tech the responding company sent was a pure BS artist. Once I learned more about our Lennox furnace, I quickly learned that he was installing the wrong Igniter, something 3 other HVAC companies I called said was something "you learn on Day 1 working on Lennox furnaces." In hindsight I am convinced he was just trying to push me to buy a new furnace so he could earn a commission. I pushed them and they sent another technician who really knew her stuff about furnaces. She immediately confirmed her coworker installed the wrong Igniter and got the right one. The downside is that it took a few days and the temperatures were low, but we got through it. In the end, she installed a new Igniter, Computer Module/Board, and a new Inducer motor. Furnace is working again and AHS covered it all.
I've had other claims with AHS over the last several years and they've covered everything. I really feel I've gotten my money's worth, especially this year. I have noticed my annual fees are increasing, but at this point I am still money ahead on what I am spending and will renew my contract.
3 years ago
Reply from American Home Shield
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.
Mar. 23rd, 2021
Jackie Dallas, TX
I, Jackie Gray have been a member of AHS since 2006. Considering the time span I’ve been an associate should indicate that I’m a satisfied customer. I’m so satisfied with the service(which I will elaborate below) I’ve added my 2nd property to a plan in 2017. I’ve had several situations at my primary resident at which time the service techs contacted me within 24 hours and was on the issue less then 48 hours. For the most part all items were covered through my plan with the exception of once and this was due to the contractors not installing an shut off box for the hot water heater. If you’re a homeowner I would recommend getting AHS for those issues that will come up and will be costly that all you will have to do is pay a deductible for the most part. Kudos to AHS job well done!!
3 years ago
Reply from American Home Shield
Hi Jackie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Feb. 5th, 2021
Ron Dilks Phoenix, AZ
American Home Shield has effectively helped me with several referrals for home appliance repair over the years I've been a client of the company. They've always been quick in their referrals to local vendors here where I live, and they follow-up well on any issues that arise. I recommend them highly as a protection for home owners who need that appliance repair or replacement in a timely manner that minimizes inconvenience. Thank you for your help and service, American Home Shield..!!
Regards,
Ron Dilks, homeowner
3 years ago
Reply from American Home Shield
Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide
Jan. 18th, 2021
Richard Fortson Happy Valley, OR
My wife and I learned about American Home Shield from our daughter/Son in law. We have been using AHS for 10 years ourselves, and I now recommend them to all of my homeowner friends. I think that it is irresponsible to not have it. They vet the companies that not only do quality work but are great to be associated with. We recently scheduled two appointments for our water heater & toilet. Both groups were timely, knowledgeable, and professional. It takes away the hassle of feeling like someone is trying to take advantage of your situation. They are simply there to do the work. That in itself relieves stress when something in your home or property breaks down.
3 years ago
Reply from American Home Shield
Hi Richard,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Your patronage of 10 years is more than appreciated. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Your patronage of 10 years is more than appreciated. We Look forward to servicing you again soon. Best Wishes.
Jan. 18th, 2021
Anna Bernstein ,
On the coldest weekend this year I had no heat. It was on a Friday night. I call AHS on Saturday morning they recommended a contractor the contractor called me about 15 minutes later and said someone would be out Monday at 9am. the contractor showed up and after about 20 minutes the heat came on. He advised me that I needed a new motor and he oiled the old one for it to work until they got the new part. On Tuesday I was called and told they had the new motor and would I be home on Wednesday I said yes. So I got the new motor installed on Wednesday. But actually I had heat from Monday the 1st day. I applaud AHS for supplying capable contractors I would recommend them to anyone.
3 years ago
Reply from American Home Shield
Hi Anna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Jan. 15th, 2021
NORA FLYNN Fairfield, CA
I first experienced AHS when I purchased an older home back in the 80's. I t was a lifesaver then...and I have maintained a policy on my next home as well. It is a wonderful investment. For a small monthly payment I have peace of mind. My current home was built in 1979 and although I do keep things up...everything eventually wears out. AHS just replaced my ice maker in my refrigerator/freezer that had exceeded it's 5-year warranty period. That would have been several hundred dollars. They also fixed the heating element in my 6-year old dryer. It has more than paid for itself!
I highly recommend you purchase this peace of mind policy!
3 years ago
Dee Jones New Smyrna Beach, FL
American Home Shield was recommended to me by an appliance repairman’s wife. Although I had been considering it for a few months, her recommendation pushed me over the edge. I had 2 appliances die on me within 6 months and got tired of trying to find reliable repairmen and wound up being told they would be too expensive to repair. Since I’m getting up in years and have 3 houses, I decided this was a good time to invest in 3 policies. Well, the good Lord was with me and no sooner had I purchased the policies, I had problems in 2 of the properties. AHS has been a knight in shining armor riding in to save the day. It repaired or replaced 3 things in one property and are working on the second thing in another property. I will never be caught without these policies ever again!
3 years ago
Patsy Monroe Bedford, TX
I have been a customer of American Home Shield for at least 10 years and have been totally pleased with their service, service request process, and coverage. They have provided outstanding customer service throughout this time and I have never had any problems with coverage for any of my appliances, pool pumps, or plumbing. They have even replaced all my 25 year old kitchen appliances because replacement parts are no longer available. Had issues with a couple of their assigned repair people, but they covered a different company to redo my service call with no hassle. I will continue having AHS protection.
4 years ago
Reply from American Home Shield
Hi Patsy,
I would like to thank you for your patronage over the past 10 years. I hope you continue to enjoy AHS and the customer service we provide!
I would like to thank you for your patronage over the past 10 years. I hope you continue to enjoy AHS and the customer service we provide!
Jun. 30th, 2020
grower69 Belleview, FL
Informing AHS of a plumbing problem on their website was very easy and fast. I was informed who the service company would be within minutes and had a call from the plumbing company within an hour of filing my claim.
The plumber was on time and very quickly resolved the problem.
My only complaint is that I did not receive a call as promised about thirty minutes before the plumber was to arrive. All of a sudden he appeared without notice. When I asked why he did not call to let me know he was on his way he told me he sent a text. I told him a landline does not accept a text and he simply said "I'm here".
4 years ago
Reply from American Home Shield
Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 29th, 2020
Bill Hsu Houston, TX
I have been using AHS for over 8 years and am very pleased with their coverage. I recently have a complicated issue with my refrigerator. It took the technician many trips to finally resolve the issue. I am glad that AHS's 60 days' "recall policy" is counting from the last trip visited by the technician, not the first trip. This essential means that after the repair, there is a 60 days' warranty period. Any reoccurring issue will be automatically covered without having to pay another deductible. After the 2nd visit, another new 60 days' warranty period will restart again. This nice recall policy would really help to ensure the issue can be properly fixed.
4 years ago
Reply from American Home Shield
Hi Bill,
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 8 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 8 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
May. 29th, 2020
Jennifer Mcgary Katy, TX
Overall we have been very satisfied with American Home Shield but I will say it has been difficult when I have had to have conversations with individuals from other countries. It is hard to understand them and most recently I have had two of them tell me things that haven't been helpful or correct about our last service and it doesnt seem like they know what they are doing. I did have one person explain my coverage for our dishwasher racks(which should be covered) but we are still waiting for it to get resolved for some reason. Its been a little frustrating. I have been told that she will contact me soon but we would like this to be handled as soon as possible The way I see it, if it's covered it just needs to get approved to the vendor!
4 years ago
Reply from American Home Shield
Hi Jennifer,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
May. 22nd, 2020
Judy in Ohio Akron, OH
I have had AHS for several years. I got them because I knew that I had a lot of old appliances in my home and that soon they would all start to break down. In the last 4 years, we have had an oven replaced, new air conditioner put in, heater repaired, extensive plumbing done in the basement to fix slow drains clogged from old pipes, main sewer cleaned out,and kitchen faucet replaced . This warranty has paid for its self many times over. If they cannot repair it they replace it, no questions asked. I did have to wait a couple weeks for the new oven to come in then schedule someone to install it, but they did a great job
4 years ago
Reply from American Home Shield
Hi Judy,
Your patronage is more than appreciated. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Your patronage is more than appreciated. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 11th, 2020
ROBIN C Winder, GA
I can't speak highly enough about American Home Shield (AHS)! Our washing machine stopped going through all of the cycles. AHS sent a repair person out, they diagnosed the problem, ordered the part and instructed me to call once the part arrived. We scheduled an appointment once the part arrived. We had to be available from 8:00 a.m. to 5:00 p.m. and took a day off from work to be available. They canceled the appointment at 6:30 p.m. I was certainly displeased with A&E and contacted AHS. They immediately scheduled another technician with a different company to come out and install the part to the washing machine. Excellent service!! They immediately scheduled for the initial issue and corrected the resulting issue as soon as possible. I'm certainly impressed with their follow-through and couldn't ask for more. They had no control over A&E canceling but the took corrective action with positive results. I strongly recommend AHS for all your home warranty needs.
4 years ago
Reply from American Home Shield
Hi Robin,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the second technician was able to diagnose and fix the issue within a timely manner.
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the second technician was able to diagnose and fix the issue within a timely manner.
Jan. 8th, 2020
Ian K Decatur, IN
I am new to AHS this year. They have been so awesome to me. Unfortunately, I have had two claims this year. My A/C fan went out three days after my policy went into effect, and they paid to fix it no problem. A service tech was here the next day. Two weeks ago, we placed a service call for low water pressure. It did take a day to find a company, but placing the service call on Friday and having someone Monday was wonderful. The service company Wiley’s was great also. My well pump motor was shot and they replaced it. An AHS representative even called to explain that I would need to pay $53 to Wiley’s for chlorination and disinfectant, as that was not covered as part of the pump. No problem! I can certainly see that right in the covered items in my contract, and it was nice for someone to call and tell me exactly what i would, or would not be paying. Just like it says when you place a service order, don’t pay anything to the provider, AHS lets you know when you need to. I can attest that so far, AHS has been good to me, and I will continue to stay with them.
4 years ago
Reply from American Home Shield
Hi Ian,
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
Jan. 2nd, 2020
Steven Schrader Kansas City, MO
We have had to contact American Home Shield 3 times during the first month of buying our house. The seller provided the warranty and we are glad he did. Each time we contacted AHS they have been very pleasant and truly concerned about the problem we were having. Our home is a rehab and we only got one key to the house. So we figured the other keys were out there somewhere. The re-key coverage was a blessing to us. We now feel safe and secure in our new home. We also had a water leak. It was fixed the next day. Where the plumber had to cut into the wall was repaired by a drywall person under the warranty. Those repairs would have been more than the cost of the home warranty. We took advantage of the getting the 2nd year coverage at a reduced rate. We felt that it would be a very wise idea to pay for the 2nd year warranty rather than risk paying much, much more if repairs were needed. All of the repair persons were very nice and took care of the problems very quickly. If we would have had to call someone for the repairs, it may have taken days or weeks until they could get to us because of their busy schedules. We are truly thankful for AHS and would recommend them to anyone wanting a home warranty. Thank you AHS!
4 years ago
Reply from American Home Shield
Hi Steven,
I am pleased to hear about your American Home Shield experience and the repairs that were completed on the home. I hope you continue to enjoy the coverage we provide!
I am pleased to hear about your American Home Shield experience and the repairs that were completed on the home. I hope you continue to enjoy the coverage we provide!
Dec. 20th, 2019
georgep Lakewood, CA
We have used AHS twice now in the last two months for appliance repair. First the 13 year old refrigerator stopped working, and for the $75 deductible the circuit board was replaced, avoiding a new purchase of over $2000. A short time later the 4 year old dryer stopped working, which was a broken belt and a frozen idler wheel. Again, for the deductible of $75 a new wheel and bracket were ordered, and installed once they arrived. Both jobs were done by the same company, who usually arrive on the initial visit within 48 hours of us contacting AHS. Both repairs required a second trip as parts had to be ordered. They returned as soon as the parts were available and got both appliances working. My wife and I feel it is worth the cost of the annual policy to have the assurance that if something breaks down in our appliances, or other items covered under our policy, we can call AHS for repair or replacement.
4 years ago
Reply from American Home Shield
Hi George,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Nov. 25th, 2019
Shari T. York, SC
I have purchased “home warranty” plans in the past - when purchasing a home, the seller will usually throw one in to sweeten the deal.... but, the plan from AHS was purchased for a home I have owned for a number of years... the salesperson contacted me by phone and I was very skeptical, but he didn’t demure at all about what was covered and what wasn’t...I was impressed and agreed to try it.... the first service call was for a plumbing issue and when I spoke to the representative to set it up, she asked me if there were any OTHER plumbing issues I would like to include on the service order....my first reaction was “yeah, for an additional charge”, but no! The rep assured me that there would only be ONE service copay ...so with that one service call, my dripping bathtub and occasionally running toilet were fixed, too! No tricks, no extra charge! The service techs are very professional, wearing “booties” over their shoes so as not to mess up my floors, explaining what they have replaced and fixed and then THANKING ME! Wow! These folks deliver what they say they will: convenient, no stress home protection!
4 years ago
Reply from American Home Shield
Hi Shari,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Nov. 25th, 2019
Todd K Woodridge, IL
AHS is a great home warranty company. I have used others in the past and their contractors aren’t the best. We have used AHS for our washer which turned out to be a plumbing issue. They smoothly transferred the work order to plumber. Issue was fixed very quickly. Microwave died, they replaced it. Sink was leaking bad it was fixed in a day. And just recently it got cold and furnace just stopped heating. I put in work order online at 9am. Contractor called at 3:30 said he could be here between 4 and 8. 4pm he walked in. 4:30 it was fixed.
You pay a little more for this company than others.
But you get what you pay for.
Awesome company.
4 years ago
Reply from American Home Shield
Hi Todd,
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.
Nov. 21st, 2019
Art Jacksonville, NC
I've been using AHS since they've been with Century 21, and the Regional Reps have been great, and responsive to me and my clients. I most always put the Plan on a home when I list the home for sale, not only for the buyer, but my seller as well. Once in a while, a client doesn't want the program... but like one house I'm getting ready to close tomorrow... I suggested to my seller that we should put the program on her house (it was one of her rentals), she didn't want to... so instead of paying 775 for the plan, and then 80 bucks for the deductible .. she's paying $1900 to fix the HP.
On my own house, and my condo... I've had AHS protecting me since day one!!.. AHS have replaced two compressors, one air handler, a fan on another, a hot water heater, a washing machine, the oven. Yep.... AHS comes through when you need them, for me, my family (it's on my daughters house too.. and my clients.
4 years ago Edited January 10, 2024
Reply from American Home Shield
Hi Art,
I am glad to hear about your most recent experience and the heat pump that was installed. I hope you continue to enjoy!
I am glad to hear about your most recent experience and the heat pump that was installed. I hope you continue to enjoy!
Nov. 9th, 2019
Audrey Windsor, MO
We bought a house. Moved in. And 3 days later the AC went out. I was 8 months pregnant and it was still 95+ degrees during the day. We put a work ticket in on the AHS website that night. Had an email about a contractor coming by the next day. It was determined that our HVAC system was beyond repair and not up to code anyway so AHS authorized a full replacement. Yes. A FULL REPLACEMENT. With a brand new heat pump! It took a few weeks to get in, but thats due to the contractors schedule, not AHS. I could not be more happy with this warranty company. We will be renewing our contract when the time comes.
4 years ago
Reply from American Home Shield
Hi Audrey,
It is a pleasure to hear about your American Home Shield experience and the heat pump replacement that was completed. It is our goal to provide you with the best customer experience!
It is a pleasure to hear about your American Home Shield experience and the heat pump replacement that was completed. It is our goal to provide you with the best customer experience!
Oct. 28th, 2019
Michael Schenectady, NY
We had an issue with our hot water heater that is covered under our American Home Shield Warranty...We placed a service request and it was responded quickly...AHS initial contractor was not able to meet our needs, but the second contractor assigned to our request was absolutely awesome! Bob Jones Heating and Energy...They showed up...Diagnosed the problem...Worked out what needed to be done - including the replacement of the hot water heater...Worked with AHS to get the required approvals...Less then 72 hours later - we were enjoying hot water again!...Bob and AHS did a great job in taking care of this issue in a timely manner...Recommend both highly!
5 years ago
Reply from American Home Shield
Hi Michael,
I am glad to hear about your most recent American Home Shield experience and the water heater repairs that were completed. I hope you continue to enjoy the warranty!
I am glad to hear about your most recent American Home Shield experience and the water heater repairs that were completed. I hope you continue to enjoy the warranty!
Sep. 11th, 2019
James King Russellville, AR
Great service! Our refrigerator quit working, so we called AHS at 1:00 pm. The technician arrived by 3:00 pm. The part was replaced and fixed by 4:00 pm. That is a SUPERFANTASTIC service! The technician was very friendly and professional. He was well trained and knew exactly what needed to be fixed after a 5 minute examination. What’s better is the repair cost. It would have been close to $500. But with AHS we only paid the $75 service fee! American Home Shield is simply the best investment I have ever made. I highly recommend AHS for anyone who is a home owner. You won’t regret it and you will be happy you have it when your a/c breaks down. That’s a story for another day.... Get AHS!!!
5 years ago
Reply from American Home Shield
Hi James,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!
Aug. 23rd, 2019
Ken Creasy Easton, PA
Two years ago, I saw your commercial, and was very curious, so I did my research, and decided that I would purchase a home warranty, after all, I've owned my home for thirty years, and needed piece of mind. Sure enough, two years later, my central air goes, AND my wife JUST came home, bedridden from major reconstructive surgery.So American Home Shield to the rescue!!! Within no time, no only did the contractor call me, but came over the next day, verified the complaint, and I had a NEW central air unit!!! This is no joke!!! And not a paid endorsement!!! Wirth EVERY PENNY!! AND I told everyone on Facebook as well !! Five star rating, excellent communication, and GREAT follow up!! Thanks again, Ken Creasy. Easton, Pa.
5 years ago
Reply from American Home Shield
Hi Ken,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.
Aug. 12th, 2019
Lee N. Otsego, MI
Just had a major issue with our gas furnace. The company sent for the service call (Double D Heating & Cooling) did an outstanding job of diagnosing problem and fixing same. The owner (Dan) was very competent and professional. It required two visits (a second part had to be replaced) and Dan was very courteous both times. He even taught us over the phone how to reset a couple of switches that had tripped. Will be calling him back to check out our A/C before summer. We have been quite happy with the service people AHS has sent to our home when we have called for service. We appreciate the quick response to our needs regarding home repair issues. We have been with them 8yrs. and recommend them to anyone looking for a home warranty.
Regards,
Lee N.
5 years ago
Reply from American Home Shield
Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jul. 22nd, 2020
Celia F Foster North Las Vegas, NV
I have been with AHS for about 3 years. Prior to AHS I had two other home warranty companies. The first company contracted with the worse companies that I used. The company was pretty good but they wanted to charge me monthly almost time and half of what I was already paying.
AHS did not have good reviews, but a friend of mine stated they was with AHS and had been with them for years. So I went on and tried them. The majority of the companies they contract with is very good. But this one plumbing company they contract with have come to my home at least three times and neither time do they do a good job. The last time my hot water heater was leaking the first thing the tech did was call someone to renovate my home. Did not place a hose on my hot water heater to drain the water without causing me to much damage. It appears that they was in cahoots to get as much money out of me as possible. They were going to charge me the same as they were charging AHS. I had a fiiend come over and they school me that I need to have the water drain out of the hot water heater, The tech for that plumbing company I am sure was thinking about lining his pocket and renovator pocket. I fooled him and went with another company and did the payback that AHS offered. I used a company that AHS had sent out before. Since AHS would not let me switch that is why I took the flat rate reimbursement, they would not work with me.
So if and when I need a plumber I will call AHS rather than go online and see if they still contract with the prefered plumbing company that I prefer to deal with. That plumbing company have an awesome tech, I would highly recommend that company. So, as I stated I will call in and try to get that company if they contract with AHS. I definitely do not want that lousy plumbing company in my home again to do nothing for me ever again.
Other than that one gripe I think AHS is awesome and I would recommend them.
5 years ago
