Best Company Guarantee American Home Shield Logo

American Home Shield Reviews

star star star star_half star_border

8.6

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

A Murfreesboro, TN

Appliances were replaced in a reasonable time

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi A,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jeneya Hampton Matteson, IL

AHS has been reliable and provides quality service.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jeneya,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jessica Kubo San Jose, CA

I had an urgent request related to a gas leak when I first moved into my home and they caused more stress and inconvenience than help.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jessica,
Thank you for alerting us of your most recent AHS experience to have the gas leak repaired. I would be glad to speak with you.

Apr. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Paula Post Falls, ID

Awesome coverage customer service takes long and is unwieldy sometimes

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Paula,
We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

Jun. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vernesa Maylene, AL

Professional, courtesy, knowledgeable, promptness

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Vernesa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Miriam Miami, FL

They are very professional and fast in solved the problem

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Miriam,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 23rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jim Williams Fort Washington, MD

Communication with home office unacceptable with technician just fine.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Belinda Murray Hughes, AR

All my concerns were handled in a timely manner

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Belinda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debbie Largo, FL

prompt service, ease of claim reporting....

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Irma Rivera McDonough, GA

Because when I need services they have been excellent.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Irma,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donna Richmond, VA

To date their reliable, efficient service provided

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Yolanda Curd Grand Prairie, TX

They followed through until the problem was resolved

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Yolanda,
Customer care is our main focus! We hope you continue to enjoy AHS and the resolutions we provide!

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brady Lunceford Canton, TX

Coverage is very good. Replacement products are name brand

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Brady,
Thank you for sharing your feedback about American Home Shield and the coverage we provide!

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Wendi Rooney (Lively) Inman, SC

Customer Review Video

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

S. Campbell Forest Hill, MD

They respiond quidkly and professionally.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi S. Campbell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 23rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leroy Virginia Beach, VA

They keep you informed throughout the process

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Leroy,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda G Shinn Wills Point, TX

quick response and reliable service provider

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Linda,
Thank you for sharing your feedback with AHS. We strive to provide you with great service with a quick turnaround time.

Apr. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bill Clee Pleasant Hill, CA

Excellent service, good people, fast service

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bill,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 23rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jennifer Washington Bedford, OH

It a very good company that will get your things fix for you

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Carina Tanchanco Fairfax, VA

Contractor that was sent to my house did not finish the job. The resolutions agent assigned to me (Ruby) is curt and sarcastic

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Carina,
I hate to hear about your most recent AHS service experience. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vidette San Pablo, CA

We are very happy with the service which we had received.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Vidette,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Randy Erickson Richmond, TX

Pyramid scam, unless you need a high dollar repair/replacement, you will not get your money’s worth. Everything costs

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Randy,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Julie Boise, ID

AHS took care of all of my appliance failures

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Julie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anonymous Nashville, TN

Horrible company I had so many issues with this company. They do not like to pay! I had the worst experience with this company

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience.

Apr. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Phyllis Coleman Red Oak, TX

Great customer service, fast, easy, convenient

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Phyllis,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Tiffany Foster Bedford, TX

Good coverage. Easy to contact. Nice to have it for peace of mind.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ann Church Kennewick, WA

It would have been 5 stars but they raised the rates without notice.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Curt McKenzie Tallahassee, FL

Excellent service!!! Very dependable and trustworthy.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Curt,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Elaine Appel Walnut, CA

The customer service reps are well trained

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Elaine,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Erkeda DeRouen Oxon Hill, MD

They are useless. They take your money and lie on their website about what they cover. They use su or contractors, as well.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Erkeda,
Thank you for bringing the issues to our attention. I owuld be glad to speak with you to get the issues resolved.

Apr. 23rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susan Block Saint Louis, MO

Good and prompt service; professional and friendly

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shanon Cleveland, OH

Fast friendly service & affordable fair prices

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Shanon,
We love to hear when we have provided fast and friendly service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Judy Lewiston, ID

It is hard to talk to a live body, somethings can't be described on their automated system

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Elizabeth Ann Molton Altus, OK

They are prompt and when you call they come and fix it

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John C Medina, OH

There is always room for improvement, but overall they are very good

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bryant Jones Springfield, VA

Excellent customer service and excellent people

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bryant,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mona Frausto San Antonio, TX

went above and beyond to fix the problem

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mona,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joe Yuma, AZ

Very responsive, fairly priced, use competent contractors.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Joe,
Your feedback is appreciated and we hope you continue to enjoy a good customer service experience at a great price!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Peter Anderson Tucson, AZ

They addressed the problem quickly and effectively

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Peter,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Bear, DE

Easy dealings. Make a call & you're all set!

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lynda Bakersfield, CA

Trust their choices in professionals to do the job.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lynda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Harvey Darnell Jones Houston, TX

Good service and the price is reasonable and appropriate

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Harvey,
Your feedback is appreciated and we hope you continue to enjoy a good customer service experience at a great price!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Luther Auburn, AL

Dependable customer service and friendly staff

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Luther,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Neil Simmons Woodway, TX

Kept appointment time, quality tech support for our home.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Neil,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

A Hession Beaumont, CA

AHS responded quickly, replaced my Refrig, NO Hassle

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi A Hession,
Your feedback regarding your recent experiences with us is greatly appreciated. We are glad to hear about the refrigerator replacement that was completed.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carl C. Hughes Portland, TX

The service people that come are professional and sincere.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Carl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jarnail Gill Fresno, CA

I like it they fixed my appliances in time and replaced without any problem

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Robert Compan North Las Vegas, NV

There are times when they send an assignment to sub par companies

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sergio Hernandez Ridgecrest, CA

Always very friendly and have awesome customer service.

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sergio,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael New Orleans, LA

They did a good job of serving my repair needs

3 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021