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American Home Shield Reviews

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8.6

Overall Score

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Anonymous Chester, PA

I had a pipe leak on the weekend and couldn't get a plumber until Monday 5:30 pm--major water damage.

3 years ago

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Reply from American Home Shield

Hi,
Thank you for bringing the pipe leak delay to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

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Lloyd Miller San Antonio, TX

Responsiveness and completeness of requested action.

3 years ago

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Reply from American Home Shield

Hi Lloyd,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

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Jeannette Eliopoulos Chicago, IL

Rarely any issues with coverage, very reassuring to have.

3 years ago

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Reply from American Home Shield

Hi Jeanette,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Chris Lane Desoto, TX

There terrible in paying for claims they try to deny claims and get contractors that do half work to save company money

3 years ago

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Reply from American Home Shield

Hi Chris,
I hate to hear about the claim denials that you experienced. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Karen Cagle Aliso Viejo, CA

They are very professtional and offer prompt service

3 years ago

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Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Paul Mandeville, LA

If you call them and it's not something they cover, you have to pay the vendor AND AHS

3 years ago

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Linda Sadler Canton, GA

Responsive, professional, courteous and timely.

3 years ago

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Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Tom Mesa, AZ

Quick responses with qualified companies

3 years ago

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Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Trish Lacks Russell, KY

So far very well to talk to and everyone very nice.

3 years ago

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Reply from American Home Shield

Hi Trish,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Andrea San Lorenzo, CA

No trouble appointments. Good technicians

3 years ago

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Reply from American Home Shield

Hi Andrea,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the technicians we provide!

May. 4th, 2021

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Ernis Yulee, FL

The technician was very professional and on time

3 years ago

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Reply from American Home Shield

Hi Ernis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Ann Midlothian, VA

Professional and knowledgeable about their services

3 years ago

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Reply from American Home Shield

Hi Ann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Robert L Eckler Lexington, KY

Customer service and professionalism, response time

3 years ago

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Reply from American Home Shield

Hi Robert,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Brenda Ormond Beach, FL

Quick response when needed. Repairs fixed fast.

3 years ago

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Reply from American Home Shield

Hi Brenda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Stephen Moore North Las Vegas, NV

Fast response and great companies to work with!

3 years ago

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Reply from American Home Shield

Hi Stephen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Doug Santa Barbara, CA

I call for repairs and they do the repair. No issues

3 years ago

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Reply from American Home Shield

Hi Doug,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Dominique Rogers Kokomo, IN

Had someone come out to my home in a very timely manner to fix my issue.

3 years ago

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Kenya Mccampbell Henderson, NV

Getting too expensive. I hardly ever file a claim. Need to look around.

3 years ago

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Anonymous Fort Lauderdale, FL

Reliable. Very good network of service companies.

3 years ago

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Reply from American Home Shield

Hi,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Nakia Mercer Jackson, TN

They cover most repairs with some limitations but overall they're great.

3 years ago

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Clyde Temple, TX

Very helpful and courteous. Prompt action.

3 years ago

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Reply from American Home Shield

Hi Clyde,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Thomas Crawford Jasper, GA

Fast Response, repair company was professional and good.

3 years ago

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Reply from American Home Shield

Hi Thomas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Juliena Hollis Pearland, TX

Have a little bit of a communication problem with your associates.

3 years ago

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Jimmy Allen Fowler Orangeburg, SC

Fast and efficient service. Reliable in responding to service requests.

3 years ago

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Reply from American Home Shield

Hi Jimmy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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John Ellison Fort Lauderdale, FL

Very poor customer service. Agents located offshore do not speak understandable English and respond from a rote list of canned answers.

3 years ago

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Reply from American Home Shield

Hi John,
I hate to hear about your most recent customer service experience. I would be glad to speak with you to get the issues resolved.

May. 13th, 2021

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Dennis David Grosse Ile, MI

Quick response to claim request, and repaired.

3 years ago

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Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Owen B. Riverview, FL

An excellent source of relief for home maintenance

3 years ago

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Reply from American Home Shield

Hi Owen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2021

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Sara B'oss Irvington, AL

Always have excellent experience and in a timely manner.

3 years ago

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Reply from American Home Shield

Hi Sara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2021

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Dan Fradette Saint Cloud, MN

Very easy process. Received my check within two weeks.

3 years ago

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Reply from American Home Shield

Hi Dan,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Lynnette Hardin Modesto, CA

They do what they say. They have very good service people.

3 years ago

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Reply from American Home Shield

Hi Lynnette,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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William H. Phillips Lithonia, GA

No hassle. Committed to providing service as advertised.

3 years ago

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Reply from American Home Shield

Hi William,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Ms Dupree Glen Burnie, MD

Always professional, always on time....excellent work.

3 years ago

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Reply from American Home Shield

Hi Ms Dupree,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Annar Plano, TX

Very professional service request done in timely fashion

3 years ago

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Reply from American Home Shield

Hi Annar,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Derrik Smith Winter Haven, FL

The $43 Monthly Premium Fee And $100 Service Fee Is Too High.

3 years ago

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Carol Barton Whiteland, IN

Quick response. Contractor was very good.

3 years ago

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Reply from American Home Shield

Hi Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Teresa Farmville, VA

They do what they say in a timely manner.

3 years ago

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Reply from American Home Shield

Hi Teresa,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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LeBron Steele Cleveland, OH

Caring and understanding and professional with the program

3 years ago

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Reply from American Home Shield

Hi LeBron,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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David Caccavalla North East, MD

They cover most home items, but sometimes it takes a long time.

3 years ago

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Jaime Garcia Pittsburg, CA

My request for service was attended quickly.

3 years ago

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Reply from American Home Shield

Hi Jaime,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Curtis D Cox Salem, OR

Always great and timely service, with great contactors.

3 years ago

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Reply from American Home Shield

Hi Curtis,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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Donald Rincon Albuquerque, NM

Good product and customer. Technicians were outstanding

3 years ago

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Reply from American Home Shield

Hi Donald,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Byron Duhon Elk Grove, CA

Professional, fast, and knows their job.

3 years ago

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Reply from American Home Shield

Hi Byron,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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William Meisinger Flower Mound, TX

Always good and timely service. Great value for the money.

3 years ago

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Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Thomas Kasper Olive Branch, MS

Always prompt and courteous and repaired as promised

3 years ago

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Reply from American Home Shield

Hi Thomas,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Corinne Long Beach, CA

Because they always send responses that is not covered under the policy. Not wear and tear.

3 years ago

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Heather Motz West Salem, OH

Have always been helpful to get our issues resolved.

3 years ago

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Reply from American Home Shield

Hi Heather,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Gina Charlotte, NC

Easy to use website to schedule someone to come out for repairs and service.

3 years ago

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Sandra Harris Camden, AR

Some of the contractors do not respond to your call

3 years ago

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Reply from American Home Shield

Hi Sandra,
We strive to provide you with the best service experience and hope you continue to enjoy AHS!

May. 6th, 2021

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John Auburn, CA

Professional, fixed the problem with parts in truck

3 years ago

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Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Michele Blondin Columbia, SC

They got me a plumber to fix my toilet on the day I called.

3 years ago

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Reply from American Home Shield

Hi Michele,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021