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Verified Customer

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Louise Donnell Austin, TX

AHS fell down on the job. Initially sent A/C tech then nothing in spite of my two follow up calls. AHS and contractor provided no estimate or repairs. Phooey!

1 year ago

Reply from American Home Shield

Dear Louise, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

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Verified Customer

star star star star star

Don Scott Los Angeles, CA

Good service, very easy to use. It's cheaper and faster than a handyman.

1 year ago

Reply from American Home Shield

Don, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

star star star star star

Carolyn Evans Jaco, P

Especially like the ease and predictability for acquiring services.

1 year ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

star star star star star

Patsy Waco, TX

I feel it's well worth the money I have saved. They are a great company

1 year ago

Reply from American Home Shield

Dear Patsy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

star star_border star_border star_border star_border

Devin Rill Westminster, MD

Very difficult to communicate with them. I’ve called 200-300 times due to having only vendor available for pool and that company being a scam company.

1 year ago

Reply from American Home Shield

Dear Devin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

star star star star star

Marcia Fisher Renton, WA

Very quick service; fixed & working fine... I'm very pleased.

1 year ago

Reply from American Home Shield

Marcia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

star star star star star

James Columbia, SC

great customer service and ahs does exactly what they promise

1 year ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

star star star star star

Joachim Santa Fe, NM

I liked the quick response and the professionalism of the repair technician.

1 year ago

Reply from American Home Shield

Hi Joachim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

star star star star star

Valerie Columbia, MD

Mario was not only knowledgable but explained what and why he was doing it!!!!

1 year ago

Reply from American Home Shield

Dear Valerie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

star star star star star

DAVID MCCANN Gary, IN

GREAT VALUE! GREAT SERVICE! TIMELY RESPONSE ON THE SERVICE TIME!

1 year ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

star star star star star

Tom Amarillo, TX

Great way to be able to fix something and good for if you are on a budget

1 year ago

Reply from American Home Shield

Dear Tom, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

star star star star_border star_border

AHS customer Upper Marlboro, MD

Replacement appliance not as capable as original. Could not wait, had to accept replacement offered.

1 year ago

Reply from American Home Shield

Dear AHS Customer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Verified Customer

star star star star star

Joan Columbia, MO

Service call was quickly made. Service provider was very efficient.

1 year ago

Reply from American Home Shield

Joan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

star star star star star

Naomi Russell Columbus, GA

Excellent and super fast service . Super fast response time.

1 year ago

Reply from American Home Shield

Dear Naomi, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

star star star star star

James Monument, CO

The ease to make appointments. The high value for low cost.

1 year ago

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

star star star star star

Linda Fresno, CA

The entire experience from calling for an appointment to the received repair.

1 year ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

star star star_border star_border star_border

reggie diamond Rancho Cucamonga, CA

They take too long to approve the claims. The customer could be days or week’s inconvenienced while claim is being approved

1 year ago

Reply from American Home Shield

Dear Reggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Jason Houston, TX

I feel that we are saving money, and gives us piece of mind.

1 year ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

star star star_border star_border star_border

Michael Rudd La Grange, GA

Can understand customer service reps. My condenser unit broke and needed to be replaced my out of pocket expense is $ 960.00

1 year ago

Reply from American Home Shield

Dear Michael, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 21st, 2023

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Verified Customer

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Thomas

This company is very hard to work with. So many phone calls. So many emails. When it comes for them to pay they come up with another excuse. I will never renew my policy.

1 year ago

Reply from American Home Shield

Dear Thomas, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 21st, 2023

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Verified Customer

star star star star star

Sophia Zion, IL

Brad & Brie we’re fantastic They were informed & easy to talk to.

1 year ago

Reply from American Home Shield

Dear Sophia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Salvador Alcaraz Crosby, TX

The timeliness, professionalism, and courtesy shown was amazing.

1 year ago

Reply from American Home Shield

Dear Salvador, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Lawrence Brooks Vacaville, CA

The latest technician Joe, the electrician, was very thorough and quick.

1 year ago Edited June 29, 2023

Reply from American Home Shield

Dear Lawrence, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star_border star_border

Jim Stumbaugh Jr Hermitage, TN

depends on area contractors, have had quick responses and not so quick. AHS customer service suboptimal

1 year ago

Reply from American Home Shield

Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

star star star star star

Renee' P Beverly Hills, FL

Outstanding company. They are truly honorable and very helpful

1 year ago

Reply from American Home Shield

Dear Renee, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Suzanne Cincinnati, OH

Robert was very professional and explained everything to us !

1 year ago

Reply from American Home Shield

Suzanne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Steven Peru, IL

Great service, very fas, the contractor had my HVAC system up in no time.

1 year ago

Reply from American Home Shield

Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

William Delaware, OH

Very responsive to our needs. Quick to answer service requests

1 year ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Claretha Bradshaw NC

Great experience and expectations. Excellent customer service

1 year ago

Reply from American Home Shield

Dear Claretha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Lorei Lewis Green Valley, AZ

The technicians are knowledgeable and go straight to the problem and fix it.

1 year ago

Reply from American Home Shield

Dear Lorei, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

star star star star star

Maria Simpsonville, SC

When requested a service they were prompt to send someone out.

1 year ago

Reply from American Home Shield

Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

star star star star star

Denise LaPare Tucson, AZ

Always very easy and fast. I like scheduling service on line.

1 year ago

Reply from American Home Shield

Denise, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

star star star star star

Gary Turlock, CA

Efficient service both by AHS and Ace’s garage door company.

1 year ago

Reply from American Home Shield

Dear Gary, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

star star star star star

Mitch Dallas, TX

Pay your copays they take care of everything they've been unbelievable

1 year ago

Reply from American Home Shield

Mitch, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

star star star star star

patrick Sack

It easy and I don't have to research contractors when I need a repair dine

1 year ago

Reply from American Home Shield

Dear Patrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

star star star star star

Barbara Saint Paul, MN

How quickly they responded with a company to fix the problem.

1 year ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

star star star star star

RUTH ANN SOREM

They were here within their window. Went to work, fixed the problem. yay

1 year ago

Reply from American Home Shield

Dear Ruth Ann, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

star star star star star

Ross Rochester, NY

The company is very accommodating. I am glad that we have the warranty.

1 year ago

Reply from American Home Shield

Dear Ross, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

star star star star star

Phillip San Antonio, TX

I like the ease of getting things done when it comes to my warranty items.

1 year ago

Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

star star star star star

Debrorah Poblocki Las Vegas, NV

AHS has been there for me no matter what, or when I have a problem.

1 year ago

Reply from American Home Shield

Deborah, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 12th, 2023

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Verified Customer

star star star star star

Lola McLeod San Antonio, TX

Wonderful service! Fixed problem! Everyone was pleasant and professional!

1 year ago

Reply from American Home Shield

Lola, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

star star star star star

Jill Kissimmee, FL

I recommend AHS to everyone! They are always helpful and polite!

1 year ago

Reply from American Home Shield

Jill, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

star star star star star

Nicole Santa Rosa, CA

quick and easy - HVAC tech was very professional and efficient

1 year ago

Reply from American Home Shield

Nicole, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

star star star star star

Nancy Harrington Saint Francis, MN

Liked the service, quick and continuous communication throughout the service

1 year ago

Reply from American Home Shield

Nancy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

star star star star star

Patricia Keller, TX

The fast way of making a claim and notifications about the claim.

1 year ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

star star star star star

Kim Farley Oconomowoc, WI

AHS has been able to provide electricians and plumbers to meet my needs.

1 year ago

Reply from American Home Shield

Kim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

star star star star star

Eileen Phoenix, AZ

This is a company that is very easy to work with, very professional.

1 year ago

Reply from American Home Shield

Eileen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

star star star star star

Brenda Frye Grand Rapids, MI

Great value and customer service, technicians are professional and friendly.

1 year ago

Reply from American Home Shield

Brenda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

star star star star star

Angela Iannone North Hollywood, CA

I like that the request goes directly to a service provider.

1 year ago

Reply from American Home Shield

Dear Angela, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

star star star star star

Jack Sparks San Diego, CA

I was able to get my problem taken care of quickly and thoroughly

1 year ago

Reply from American Home Shield

Jack, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

American Home Shield Reviews