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Verified Customer

star star star star star

Harry Hackett, AR

Always prompt. Always have wonderful techs.

11 months ago

Reply from American Home Shield

Harry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 13th, 2023

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Verified Customer

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Beverly

I haven’t had a problem in the past, but now I have an appliance that needs replaced. It has been a month in analysis, and I have heard nothing.

11 months ago

Reply from American Home Shield

Dear Beverly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

star star star star star

Bernadette Atlanta, GA

Professional. Reliable. Good value for fee paid

11 months ago

Reply from American Home Shield

Dear Bernadette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

star star star star star

Kelly Washington, DC

I have hsa . The plumber was great. ASAP plumbing

11 months ago

Reply from American Home Shield

Dear Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

star star star star star

Stuart Miami, FL

Very fast service and easy request process

11 months ago

Reply from American Home Shield

Stuart, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star_border star_border

Jasmine Sacramento, CA

They’d rather send a repair man 95 times than just replace a single item. Frustrating

11 months ago

Reply from American Home Shield

Dear Jasmine, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

star star star star star

Barry

Mark was timely and did a superb job, very satisified.

11 months ago

Reply from American Home Shield

Barry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star star

Mary Temecula, CA

The serviceman was prompt, knowledgeable and caring.

11 months ago

Reply from American Home Shield

Mary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star star

Brenda Grand Prairie, TX

response time. set me up with reliable people .

11 months ago

Reply from American Home Shield

Dear Brenda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star star_border

Buddy Holbert (btb) Elgin, SC

Punctual service. Broad coverage. Professional customer service.

11 months ago

Reply from American Home Shield

Dear Buddy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star_border star_border

Hope R. Sinclair Portsmouth, VA

Too expensive and not everything is fixed in a timely manner nor do they always agree to fix items

11 months ago

Reply from American Home Shield

Dear Hope, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

star star star star star

Christopher St Louis, MO

Professionalism of contractors and quality of work.

11 months ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

star star star star star

Briana Cardona Frisco, NC

Speed of getting someone out to fix the problem

11 months ago

Reply from American Home Shield

Briana, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

star star_border star_border star_border star_border

David

Your company is not clear on coverage My water heater went out they only cover a portion It should covered 100 % That’s why we pay a premium

11 months ago

Reply from American Home Shield

Dear David, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

star star star star star

Richard Harker Heights, TX

Have done amazing job ever since i have been a customer.

11 months ago

Reply from American Home Shield

Richard, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star_border

Robert Little Rock, AR

Ease of reporting a problem. Also provide contractor information.

11 months ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

Vijay Kalaga Houston, TX

Quality technicians and prompt responses

11 months ago

Reply from American Home Shield

Dear Vijay, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

Lewis

Timely and effective work, very informative.

11 months ago

Reply from American Home Shield

Dear Lewis, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

Pamela Houston, TX

Got someone out to take care of problem quickly

11 months ago

Reply from American Home Shield

Dear Pamela, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

Jennifer Kepke-Beathard Los Angeles, CA

Quick response; quality service providers.

11 months ago

Reply from American Home Shield

Dear Jennifer, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

Bradley perez-melgar Casa Grande, AZ

The technician was great and informative

11 months ago

Reply from American Home Shield

Dear Bradley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

star star star star star_border

Michael Peterson

Sometimes it's several days or over a week to get a technician out to fix problem

1 month ago Edited August 16, 2024

Reply from American Home Shield

Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

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Verified Customer

star star star star star

Andrew Gros Prairieville, LA

Service company called in a very timely order to address my service call.

1 year ago

Reply from American Home Shield

Andrew, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

star star star star star_border

Mila Hiles Hermitage, PA

The customer service rep was very professional and helpful and was able to assist me with my needs.

1 year ago

Reply from American Home Shield

Mila, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

star star star star star

David E Glenn, Sr. St Louis, MO

The service was great it took a while to get the part it’s working great

1 year ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

star star star star star

David Workman Charleston, WV

They have been responsive to my claims in a quick and effecient manner.

1 year ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

star star star star star

Fred Saint Paul, MN

Thje system is very easy to use and the customer support is great

1 year ago

Reply from American Home Shield

Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

star star star star star

GARY JONES Birmingham, AL

The service man very helpful and knowledgeable about my situation,

1 year ago

Reply from American Home Shield

Gary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

star star_border star_border star_border star_border

Tim Atlanta, GA

Completely to HARD to talk with someone from the USA !!! Don't feel the customer services is on my side when talking with them. NOT technical enough.

1 year ago

Reply from American Home Shield

Dear Tim, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

star star star star star

Gabriel Duque Gilbert, AZ

the experience, kindness and professionalism of technician Chis.

1 year ago

Reply from American Home Shield

Gabriel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

star star star star star

Keith Jordan Albuquerque, NM

Great company, great service. They got me back up and running.

1 year ago Edited October 4, 2023

Reply from American Home Shield

Keith, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

star star star star star

An Orlando, FL

American Home Shield provides great coverage and saves me money!

1 year ago

Reply from American Home Shield

Dear An, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

star star star star star

Regina Baltimore, MD

Very easy to use. Very easy to schedule and people weee professional.

1 year ago

Reply from American Home Shield

Dear Regina, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

star star star star star

Cathlean Mount Juliet, TN

Very quick and professional service knowledgeable repair staff

1 year ago

Reply from American Home Shield

Dear Cathlean, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

star star star star_border star_border

Christie

I like the idea of the service. The increase in prices plus having to pay a service fee is overwhelming on any budget.

1 year ago

Reply from American Home Shield

Dear Christie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

star star star star star

John Rosso Bakersfield, CA

Great service, fast response time! Highly recommend American Home Shield!

1 year ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

star star star star star

Diane Landry Hemet, CA

Having them there when we need them. They are always polite and professional.

1 year ago

Reply from American Home Shield

Diane, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

star star star star star

Nikki Console Woodway, TX

AHS makes it easy to file a claim. Their representatives are helpful and nice.

1 year ago

Reply from American Home Shield

Nikki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

star star star star star

Jacquelyn Canton, OH

Fast, efficient service. Repaired the appliance with quality workmanship.

1 year ago

Reply from American Home Shield

Dear Jacquelyn, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

star star star star star

Anne Colborn

I received a replacement appliance when my old one could not be repaired.

1 year ago

Reply from American Home Shield

Anne, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

star star star star star

Joseph Kennett Square, PA

I really liked the prompt response and explanation of the services provided

1 year ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 7th, 2023

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Verified Customer

star star star star star

Graham Phoenix, AZ

Customer service was very helpful to get my refrigerator fixed

1 year ago

Reply from American Home Shield

Graham, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

star star star star star

Daryl Braden

I like the fast response time and the willingness to resolve my issues

1 year ago

Reply from American Home Shield

Dear Daryl, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

star star star star star

Anastasios Barakos Barrington, RI

William and Harris was excellent. Highly recommended if you need HVAC work done

1 year ago

Reply from American Home Shield

Anastasios, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

star star star star star

Pat Kansas City, MO

I didn’t like the run around trying to get a person to follow up to repair.

1 year ago

Reply from American Home Shield

Pat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

star star star star_border star_border

Larry Buda, TX

SO FAR IT'S TAKEN OVER 8 WEEKS TO FIX MY ICE MAKER AND IT'S NOT FINISHED YET. AND THIS WAS MY FIRST CLAIM.

1 year ago

Reply from American Home Shield

Dear Larry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

star star star star star

Edward Saint Joseph, MO

Quick response after filing a claim. Quality repair Companies who did repairs.

1 year ago

Reply from American Home Shield

Dear Edward, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

star star star star_border star_border

G P

Not fast enough when I have no central air 5 nights so far. Also can't understand people who answer the phone

1 year ago

Reply from American Home Shield

Dear GP, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

star star star star star

Siraji Sacramento, CA

Service is good sometimes times take too long to be done as expected

1 year ago

Reply from American Home Shield

Siraji, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

star star_border star_border star_border star_border

Frances Indianapolis, IN

Refused my repair. No one to speak to. I complained when it was denied and then later I complained again and was told I waited too long. Awful customer service.

1 year ago

Reply from American Home Shield

Frances, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 19th, 2023

American Home Shield Reviews