star star star star star

Robbie Umholtz CA

They have responded promptly when I needed service They have professionals that get the job done and in a timely manner. Knowing I have this kind of service gives me peace of mind.

2 years ago

Reply from American Home Shield

Hi Robbie. Thank you so much for expressing how pleased you are with your AHS warranty coverage. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Corryn Moore Richmond, VA

American home shield came to the rescue when our AC went out. Although the wait was longer, due to parts being on backorder they made it right by applying a credit and helped us cool down quickly.

2 years ago

Reply from American Home Shield

Hi Corryn. Thank you for your review. We really appreciate you taking time to let us know that your problem was resolved and we appreciate your patience while the parts were on back order. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Ian Struble Reno, NV

Someone has to have bought AHS recently. This is the third time I have used them and they is being generous. They constantly set expectations with a promise that you will be called back tomorrow or next week but of the four times I was told I would receive a call I have gotten zero calls from them. They did eventually cancel a ticket w/o telling me though. My first interaction involved someone that refused to transfer me to a supervisor when it became clear that they had no idea what they were doing. They put me on hold hoping I would hang up. I watched a movie with the phone on speaker until then hung up after about an hour. Local contractors have been good once I actually get connected to one.

2 years ago

Reply from American Home Shield

Hi Ian. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Arvin Yahnahki Fort Worth, TX

Pool pump was not work, due to motor in the pump had gone bad. AHS sent rhe Pool Repair Technician to my home and it was replaced in less than 45 minutes. Great Customer Service!!!

2 years ago

Reply from American Home Shield

Hi Arvin. One of our main goals is to provide prompt and reliable service that our member can count on. It is great to read about your experience with the pool pump. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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M. Nielsen South Bend, IN

Heard about American Home Shield while watching This Old House, I gave them a call to talk about pricing and details about submitting claims when needed they answered all my questions

2 years ago Edited July 6, 2022

Reply from American Home Shield

Hi M. Nielsen. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfactions. We want you to always know you can count on AHS when you need us.

Dec. 15th, 2021

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Shauna Lyons Omaha, NE

Hot water heater went out and the person that was contracting for AHS was Awesome and had done in a few days, from ordering the heater and installing. Was able to make claim all on line!! Super easy!!!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shauna. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 15th, 2021

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Liz Baltimore, MD

I lived in a condo when I had this warranty and it coveted all kinds of things that didn't really apply to me. Wish these could be customized bit otherwise it was affordable and they did help when I had an issue with a stove.

2 years ago

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Carolyn Hazleton, PA

In researching for a home warranty company I found this company to be highly recommended and highly reliable. Customer service answered all my questions and concerns regarding their products and services.

2 years ago

Reply from American Home Shield

Hi Carolyn. Thank you so much for letting us know you chose AHS. We want you to know you can count on the service and coverage we provide. Thank you for being our valued home warranty member.

Oct. 29th, 2021

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Nancy Oliver Lake Orion, MI

My husband is not handy, so I keep this going annually. It has helped me out on my washer and garage door opener. Only problem I have is the wait time for customer service, it can be so long, I actually dread calling. Other than that, they do what they say they are going to do.

2 years ago

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Amrit Nandrey Brentwood, TN

I was a customer of AHS and kept their policy for almost a year. I filed a couple of claims with them and in both cases I received prompt and good service. The only reason I switched from them was upon finding another company with much better rates.

2 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Amrit,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Lynn White Gilbert, AZ

Saved us money on some repairs. Worth it when included in home purchase. However, many of the contractors they use are not very good and you can't choose your own service company. Had to insist on a different contractor twice when the first two failed to fix the problem and it was a bit of a hassle. We did have a couple good experiences, as well, though. Replaced a broken stovetop with no arguments.

5 years ago

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Verified Customer

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Nancy Johnsom Cincinnati, OH

Fast and efficient. Had somebody to my home right away.

10 months ago

Reply from American Home Shield

Dear Nancy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

star star star star star

Sue North Hollywood, CA

Easy to book service. Good contracters.

10 months ago

Reply from American Home Shield

Dear Sue, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

star star star star star

Tammie Brockschmidt Las Vegas, NV

Very fast service and a great quality repair service.

10 months ago

Reply from American Home Shield

Dear Tammie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Kim Windsor, CA

I was able to call and get a repair quick

10 months ago

Reply from American Home Shield

Dear Kim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

star star star star star

Christopher

Very quick response when the service request was placed.

10 months ago

Reply from American Home Shield

Dear Christopher, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

star star star star star_border

Andrea Luke (Andrea L) Montreal, QC

Ilike that the person that came to fix my washer and dryer as repiriable

10 months ago

Reply from American Home Shield

Dear Andrea, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

star star star star star

Garry Naples, FL

Ease of making a claim. Promptness of service call.

10 months ago

Reply from American Home Shield

Garry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

star star star star star

Mary

Very easy to work with. Fast at getting you service

10 months ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

star star star star star

Sterling Lufkin, TX

Timely service and great business practices

10 months ago

Reply from American Home Shield

Sterling, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

star star star star star

Marry Atlanta, GA

They are helpful and there when we need them

10 months ago

Reply from American Home Shield

Dear Marry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Nancy Newport News, VA

They said our hvac unit was improperly installed so they didn't have to replace our unit. Very disappointed with this company.

10 months ago

Reply from American Home Shield

Dear Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

star star star star star

Ben Miramar Beach, FL

AHS finally hired an HVAC company in Ft.Walton Beach

10 months ago

Reply from American Home Shield

Dear Ben, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

star star star star star

Naomi Greenfield Pompano Beach, FL

10 months ago

Reply from American Home Shield

Naomi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

luis montoya CA

good service and fix the problem fast and clean

10 months ago

Reply from American Home Shield

Luis, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

star star star star star

Jo Weber CA

We were quickly connected to a reputable company to help.

10 months ago

Reply from American Home Shield

Dear Jo, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

star star star star star

Cassandra Giddings Waco, TX

The service was easy to schedule, prompt and effective.

10 months ago

Reply from American Home Shield

Cassandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

star star star star star

barry bloomfield Las Vegas, NV

Great Service So Happy how quickly it was done

10 months ago

Reply from American Home Shield

Dear Barry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Melanie Rockledge, FL

value for money, security and comfort of knowing help is readily available

10 months ago

Reply from American Home Shield

Dear Melanie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star star

Elizabeth Henderson, NV

Representative resolved my issue quickly.

10 months ago

Reply from American Home Shield

Elizabeth, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star star

rick monnier Troy, OH

They were very proactive in resolving our washer problem.

10 months ago

Reply from American Home Shield

Rick, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star star

Leann Rash Hot Springs, AR

It is Easy, reliable, and affordable!!!!

10 months ago

Reply from American Home Shield

Dear Leann, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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David Oliver Rogersville, MO

Most of their contractors are very competent and professional.

10 months ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star star

Pamela Saxton Villa Rica, GA

Price and overall savings . Knowledgeable professionals

10 months ago

Reply from American Home Shield

Dear Pamela, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star star

Pat Stout Pearland, TX

Awesome service, super fast and easy to work with!!!

10 months ago

Reply from American Home Shield

Dear Pat, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

star star star star star

Ron Ronk

Kenny was Pleasant, knowledgable, and fast

10 months ago

Reply from American Home Shield

Dear Ron, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

star star star star star

Kevin

Always on time and efficient. Best value for the money.

10 months ago

Reply from American Home Shield

Dear Kevin, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

star star star star star

Janet Roddy Marlin, TX

Very helpful and resolved the issues in a timely manner.

10 months ago

Reply from American Home Shield

Janet, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

star star star star star

Debra

The employees are very professional and knowledgeable.

10 months ago

Reply from American Home Shield

Debra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

star star star star star

Valerie Elliott

It was an easy process and the scheduling was quick.

10 months ago

Reply from American Home Shield

Valerie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Berenice Phoenix, AZ

Things were good, issues fixed. Would recommend them.

10 months ago

Reply from American Home Shield

Dear Berenice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

star star star star star

Nathaniel Albany, GA

I like everything about the customer service

10 months ago

Reply from American Home Shield

Dear Nathaniel, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

star star star star star

Leslie Gallagher Palm Springs, CA

We like the speed at which a repair person is dispatched.

10 months ago

Reply from American Home Shield

Dear Leslie, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Howard Miami, FL

Prompt response and choice of service provider

10 months ago

Reply from American Home Shield

Howard, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

star star star star star

Robert

EXCELLENT RESPONSE TIME and the job was completed on time.

10 months ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Bre nda Monroe, NC

They pest you and don’t relay information to the people they contract to do the work.

10 months ago

Reply from American Home Shield

Hi Brenda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

star star star star star

Terrence Phoenix, AZ

Very easy scheduling services via online app.

10 months ago

Reply from American Home Shield

Dear Terrence, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

star star star star star

Jamie Zavala Fort Worth, TX

Quick repairs. Well worth the money. Thanks

10 months ago

Reply from American Home Shield

Dear Jamie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

star star star star star

Maryanne Budd Pompano Beach, FL

Good work and great insurance coverage and company

10 months ago

Reply from American Home Shield

Dear Maryanne, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Cindy Wilhelm

Great technician. Courteous. Knowledgeable.

10 months ago

Reply from American Home Shield

Dear Cindy, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 31st, 2023

American Home Shield Reviews