check_circle

Verified Customer

star star star star star

Martha Tello Gamboa Glendale, AZ

Coverages, rapid responses, Spanish customer service speakers, 24/7 CSR.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

check_circle

Verified Customer

star star star star star

Angel Romero Broken Arrow, OK

The customer service and the professionals the subcontract!

1 year ago

Reply from American Home Shield

Hi Angel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Richard Savona Norwalk, CT

The service calls are easy and efficient. The technicians are professional!

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

check_circle

Verified Customer

star star star star_border star_border

Carol Nissen Paso Robles, CA

I had to wait long periods of time to have subs come out and for American Home Shield to approve parts.

1 year ago

Reply from American Home Shield

Hi Carol, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Jennifer Harrison Huntley, IL

Service is quick but my contract was for $69.99 a month and has gone up to 80 without warning

1 year ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback!

Jan. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela London Washington, DC

For all the months that i have paid membership fees. When I make a claim it still requires money it may be better to save up thr membership fees for appliance failure.

1 year ago

Reply from American Home Shield

Hi Angela, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

g. cedillo San Antonio, TX

GREAT CUSTOMER SERVICE, PROMPT SERVICE AND KEEP CUSTOMERS POSTED ON SCHEDULE

1 year ago

Reply from American Home Shield

Hi G Cedillo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Marilyn Morgan Riverdale, GA

Always resolves my service needs in an extremely timely manner.

1 year ago

Reply from American Home Shield

Thanks, Marilyn. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Cleon Eny Saint Paul, MN

Everything went super smooth. We are well satisfied. Thank for great see.

1 year ago

Reply from American Home Shield

Hi Cleon, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

Julia Hazzle Aberdeen, MS

They're very professional.If they can't fix it they will replace it.

1 year ago

Reply from American Home Shield

Hi Julia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

Pat Davis Oakland, CA

Answered our call quickly. Service responder called within an hour

1 year ago

Reply from American Home Shield

Hi Pat,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

James Rogers Bonham, TX

All repairs have been done in a timely and professional manner.

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Vincent Tillis Terry, MS

Professional and very helpful and the process was very easy

1 year ago

Reply from American Home Shield

Hi Vincent, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Linda Burke South Lebanon, OH

Because everything was fixed in a timely matter and professional manner

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Yvonne LottSnyder Weatherford, TX

the service man knew immediately what my problem was and fixed it quickly.

1 year ago

Reply from American Home Shield

Hi Yvonne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

christie campbell Santa Rosa, CA

took awhile but they fixed it and the electrician was good who showed up the second time

1 year ago

Reply from American Home Shield

Hi Christie,
Thank you for your feedback!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

MARGARET E BROWNLIE Westmont, IL

Overall satisfied. Some bumps in the road recently .. vendors not responding quickly

1 year ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Pamela E Edmond High Point, NC

Prompt responses however if something has to be repaired, the approval process is time consuming.

1 year ago

Reply from American Home Shield

Hi Pamela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Dorian Ford Joppa, MD

Dispatch was quick but the replacement funds for the refrigerator could've been higher

1 year ago

Reply from American Home Shield

Hi Dorian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Valarie Turner Bowie, MD

They are improving... with response time, great representation by companies that service you

1 year ago

Reply from American Home Shield

Hi Valarie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

sarah Charlotte, NC

Very friendly, quick and helpful. He knew exactly what I needed.

1 year ago

Reply from American Home Shield

Hi Sarah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Gary Eugene Mynatt Tyrone, GA

AHS replaced the microwave-oven combo in the kitchen due to technician error.

1 year ago

Reply from American Home Shield

Hi Gary, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Mayra Laurel, MD

quick and efficient, technician was polite and knowledgeable

1 year ago

Reply from American Home Shield

Hi Mayra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Joe Totoraitis Brookfield, WI

Come through for me as the homeowner. Got it done the first call.

1 year ago

Reply from American Home Shield

Hi Joe, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

James Steele Atlanta, GA

Assigned Contractor was very professional and completed the job

1 year ago

Reply from American Home Shield

Hi James, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

Joseph Cochran Yuma, AZ

We've always had a good experience with AHS- fast response time

1 year ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Bonita L Thomsen Austin, TX

ease of filing claims and the professionalism of the service providers

1 year ago

Reply from American Home Shield

Hi Bonita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Wesley Carlton Lakewood, CA

Great work. They came in and I'm finished the job perfectly

1 year ago

Reply from American Home Shield

Thanks, Wesley. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Tony Giacomino Bartlett, IL

Problem since day 1 when being told I would have a $75 deductable & was given a $100. Being charged a fee to end coverage???

1 year ago

Reply from American Home Shield

Hi Tony, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Tiffany White Newport News, VA

I have spoken with over 10 people.They have inaccurately charged me I've spent 2 weeks trying to get my acct corrected to no avail still

1 year ago

Reply from American Home Shield

Hi Tiffany, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

madison Palm Springs, CA

it was not clear what would be covered in the HVAC tune up - seemed expensive just for someone to look at my system and tell me its dirty

1 year ago

Reply from American Home Shield

Hi Madison, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your contract number or property address.

Dec. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Thomas Butscher Tallahassee, FL

Most experiences are good. But hvac is negative every time and there is no way to get a different contractor.

1 year ago

Reply from American Home Shield

Hi Thomas, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Sherry Liggins Brownsville, TN

Lots of poor contractors that do not fix the problem when they come out. My sink is still not fixed from a year ago.

1 year ago

Reply from American Home Shield

Hi Sherry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Jan. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Harold Palmer San Diego, CA

Paid $125 upfront fee plumber here less that 30 minutes. Two weeks later received notice of denial for repair l. I will be canceling my contract immediately

1 year ago

Reply from American Home Shield

Hi Harold, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

Dawn Halley Columbus, OH

Took care of our water heater issues very quickly and efficiently.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

JON THORPE Sierra Vista, AZ

They work very hard to facilitate the repairs needed according to my contract.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Amber Hopkins Simpsonville, SC

Always great to work with and quick to get our issues resolved.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Diane Crabill Battle Creek, MI

Technician was friendly and very good at explaining what he was doing

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

RAMANANDA NAIK Dublin, CA

Easy to raise Service request and AHS do follow up on reminder emails

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Milissa Browning Copperas Cove, TX

Every issue I've had was resolved quickly and without issue.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Kristina BARLOW Birmingham, AL

Ease of setting appointment, speed of response, resolution of issue

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

William Hebert Saint Helena Island, SC

AHS was responded quickly and we received professional help with 24 hours.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

George A Henderson Sr Fort Washington, MD

The technician was prompt, conducted himself and work as prfessiomnal

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Oweda Martinez Wichita, KS

I had a tech out in 2 days. The maintenance call was scheduled next day.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

michelle Nail Cibolo, TX

AHS has Never let me down. Repairs are quick and I can't complain.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Kaaren Priester Beaufort, SC

I had issues with two appliances and they were both handled.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Marcella Kunstek LA Porte, IN

Easy to navigate the online process- so far my service has been fantastic!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Artice Coleman Pittsburgh, PA

The service was done in a professional manner which is OUTSTANDING!!!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Wanda or Oldham Richmond, TX

Outstanding Customer Service and I recommend this company to my friends.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Oladayo charles Lijadu Las Vegas, NV

Good service and the service company was was nice and did there job very quickly

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

American Home Shield Reviews