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Verified Customer

star star star star star

Raquel Midland, TX

Has taken good care of us!! Our plumbing issue was solved by waters edge and they were amazing.

11 months ago

Reply from American Home Shield

Dear Raquel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

star star star star star

Robert Jones

Keeps me informed throughout the process and has provided premier services on every aspect.

11 months ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Ranae St. George, UT

Takes weeks to get anything repaired. Communication is terrible! The wait time and run around when trying to get anything done is horrible! Will cancel my account. Do not waste your money at this warranty company.

11 months ago

Reply from American Home Shield

Dear Ranae, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

star star_border star_border star_border star_border

Robert Milwaukee, WI

Their warranty service is expensive, and when something breaks you don’t get back nearly enough for the money you paid into it over the years. Best to put that money in an house account, and use it when something breaks.

11 months ago

Reply from American Home Shield

Dear Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

star star star star star

Ernesto Lawndale, CA

I like the response of the representative with the pront response to your request for da

11 months ago

Reply from American Home Shield

Ernesto, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star star

Nic Endicott Pendleton, OR

I liked the promptness and the overall help with the my water heater when it exploded.

11 months ago

Reply from American Home Shield

Nic, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

Kelly Knoxville, TN

Very simple process for placing a work order. Quick response from the contractor to fix our issue

11 months ago

Reply from American Home Shield

Dear Kelly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

Ron Hooer Cave Creek, AZ

East to request service and fast. If not fixed the first time, easy to get them back. Great vendors

11 months ago

Reply from American Home Shield

Ron, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

Sharon Rael Rio Rancho, NM

I appreciate the prompt service. My air conditioner went out on a Tuesday and was fixed in 3 days

11 months ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

Karen Lubbock, TX

I have always had good responses from the repair people who contract with American Home Shield.

11 months ago

Reply from American Home Shield

Dear Karen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

Carole Indianapolis, IN

Very prompt in getting someone to see What needed to be done with garbage disposal.

11 months ago

Reply from American Home Shield

Dear Carole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

T Mose Ponchatoula, LA

Katherine was the Rep that assisted me and she was a great help in get the answers I needed.

11 months ago

Reply from American Home Shield

Dear T Mose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

star star star star star

Johnny Prescott, AZ

Coverage. The ability to have someone assist with getting the repair person at my home.

11 months ago

Reply from American Home Shield

Johnny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

star star star star star

Stephanie Parrino Westminster, CO

Easy to submit a claim and get a response from the tech. The coverage gives me peace of mind.

11 months ago

Reply from American Home Shield

Stephanie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

star star star star star

cinderella broussard Carencro, LA

They paid for an entire new air and heating replacement as well as new Fridge claimed.

11 months ago

Reply from American Home Shield

Cinderella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

star star_border star_border star_border star_border

Elizabeth Manco Santa Monica, CA

The customer service is awful! They do not know what they are talking about and provide misinformation!!! This happened on two of my service requests, which were later denied.

11 months ago

Reply from American Home Shield

Dear Elizabeth I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

star star star star star

Bruce

No problems with the service on my appliances or completion of the service claims.

11 months ago

Reply from American Home Shield

Bruce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Brek

Company that was sent out never fixed our fridge. They came multiple times over a four month period! We ended up buying a new fridge out of our own pocket after spending $100 copay with Sears (company that was supposed to repair the fridge). Don't waist money on this insurance. I'm out $1000 for a fridge, $100 to Sears, and $800+ for insurance!

2 weeks ago

Reply from American Home Shield

Dear Brek,
I understand your frustration regarding your refrigerator claim and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience.

Sincerely,
American Home Shield

Sep. 11th, 2024

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Verified Customer

star star_border star_border star_border star_border

Doreen

Service not rendered and no follow up from AHS

1 month ago

Reply from American Home Shield

Hi Doreen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

star star_border star_border star_border star_border

Anthony

DDD Dishonest, Disrespectful and Disappointing

1 month ago

Reply from American Home Shield

Hi Anthony, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

star star_border star_border star_border star_border

Bonnie

Horrible repairmen. Long wait times for service

1 month ago

Reply from American Home Shield

Hi Bonnie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Dude What

Called them twice for different claims never could treat the claims let alone their claim prices are too high, callled to cancel and they charged me to even cancel services. Do not recommend

3 months ago

Reply from American Home Shield

Dear Dude, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 19th, 2024

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Stewart Fishman

This service is a scam. I just went online to see what a new service costs. For my level it came up with $95. I am paying $140 for the same service after 4 years. What happened to seniority. Customers of long standing pay 40% more than a new customer? And if that is an introductory price, what now spell it out. In August I was increased from $103 to $140. I was told that is inflation and cost of service. The service was used only sporadically. Adequate at best. Bait and switch is what I would call this.

6 months ago

Reply from American Home Shield

Dear Stewart, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 1st, 2024

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Kimberly Walters Lancaster, PA

Beware, DO NOT let this company tell you that you have exhausted the allowed funds for your coverage within a contract year. We had 1 service call for our furnace within 3 months of our contract renewal, and when we called for a replacement reimbursement, they said we used all $1500 of the allowance. We called the company who did the service, they were given $600. They now owe us $900. The last time they did this and tried to get out of reimbursement payment, we had to contact the State Attorney Generals office, who thankfully got us paid. This company is a scam, BEWARE!!!

8 months ago

Reply from American Home Shield

Dear Kimberly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 5th, 2024

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Verified Customer

star star star_border star_border star_border

Svetlana Minina Millsboro, DE

Expensive and doesn't cover everything that you would expect it to cover. It is also difficult to get a hold of a human customer service representative when you call them on the phone.

1 year ago

Reply from American Home Shield

Svetlana, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

star star_border star_border star_border star_border

Carlos San Antonio, TX

The US Air HVAC company has not come back after sending their technician who confirmed that my AC unit needed to be leveled the attic of my house. The last time I heard from them was email on a weekend. If they called it would be on my caller ID, they have not called and no voice message left.

1 year ago

Reply from American Home Shield

Carlos, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

star star star star star_border

Yvonne El Centro, CA

Long waiting for the garbage disposal to get fixed. Unreliable vendor. ( the first one, the second one was right on point)

1 year ago

Reply from American Home Shield

Yvonne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

star star star star star

Rhonda Cannon Dallas, TX

have turned in two claims since we have used this service and both times very timely and great quality

1 year ago

Reply from American Home Shield

Dear Rhonda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

star star star star star

John Martin Newark, OH

The technician that came was very nice and knowledgeable. He had it fixed in a jiffy once he got the parts.

1 year ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

star star_border star_border star_border star_border

Tamra Brawley, CA

It has been 3 weeks trying to get my ac fixed and the company you sent has come out twice and doesn't want to do the work to fix it.same guy , lazy. I am not happy that I pay for your service and this is how you treat your customers.it should not take this long to have something fixed. And I am still waiting!!

1 year ago

Reply from American Home Shield

Dear Tamra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 20th, 2023

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Verified Customer

star star_border star_border star_border star_border

Rachel Martinez Tulsa, OK

I have had an absolute horrible experience with American Home Sheild. I've even requested an investigation into my issue. It's been almost 2 weeks and I STILL don't have any resolution. Not even a courtesy call. I am extremely unhappy.

1 year ago

Reply from American Home Shield

Dear Rachel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 20th, 2023

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Verified Customer

star star star star star

Ann

He was prompt and professional. He diagnosed the problem quickly and had all the necessary replacement parts.

1 year ago

Reply from American Home Shield

Ann, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

star star star star star_border

Paulette Broussard, LA

I enjoy the security of knowing that my initial cost will be only my deductible. Thank you for that. Why is my membership cost steadily increasing?

1 year ago

Reply from American Home Shield

Paulette, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

star star star star star

Lynn Dodd Long Beach, CA

Outstanding and efficient service. Appointment schedule the next day after service request was made.

1 year ago

Reply from American Home Shield

Lynn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

star star star star star

Cindy

They were quick in getting me in touch with the company I needed. Also I only had to psy my deductible. It was great.

1 year ago

Reply from American Home Shield

Dear Cindy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

star star_border star_border star_border star_border

Robin Berg Lansing, MI

Promised I would get water in 24 hours I ended calling you back and was told it would be another day I cancelled this service call called a plumber and he was here within 15 minutes and had my water back on in less than 20 minutes and was very nice about this being a short notice and was glad to help us out

1 year ago

Reply from American Home Shield

Dear Robin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 13th, 2023

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Verified Customer

star star star star star_border

Sharon Grand Prairie, TX

I have had American Home Shield for years. They are now better than average since they have improved their customer service.

1 year ago

Reply from American Home Shield

Sharon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

star star star star star_border

Rick Weathers

This claim was easy and efficient. The last claim for the water heater was not and I still had to pay a considerable amount of the cost.

1 year ago

Reply from American Home Shield

Dear Rick, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

star star star star star

Douglas Santa Claus, IN

Very quick and professional service from AHS. I would and have recommend them to family and friends.

1 year ago

Reply from American Home Shield

Dear Douglas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

star star star star star

Brunilda Morua Willow Springs, NC

Both companies that came was polite and thy knew their job . Everything is working so I’m please

1 year ago

Reply from American Home Shield

Brunilda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

star star star star star

Marilyn Williams Tacoma, WA

I love the fact that they always respond immediately… courteously… professionally… resolve my problem.

1 year ago

Reply from American Home Shield

Marilyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

star star star star star

Thomas Mechanicsburg, PA

When service is needed, AHS comes through quickly. The technician is knowledgeable and professional.

1 year ago

Reply from American Home Shield

Thomas, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

star star star star star

Suzy Northstar Los Angeles, CA

You guys sent the best company to help me with my water heater. Big orange here in Murrieta California is fantastic.

1 year ago

Reply from American Home Shield

Dear Suzy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

star star star_border star_border star_border

Pamela Linderman Woodland Hills, CA

I just like that when you have an old product, there are many things that can’t be fixed, restricted, so your end up having to pay out-of-pocket. This is happened to me twice this year.

1 year ago

Reply from American Home Shield

Dear Pamela, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 19th, 2023

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Verified Customer

star star star star star

Jessica La Crosse, WI

AHS has already saved us over $2000 in repairs. I highly recommend the Premium coverage, it is well worth it.

1 year ago

Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

star star star star star

Carmen Martinez

Fast response to service call. Service provided in a timely manner. Satisfied with service provided.

1 year ago

Reply from American Home Shield

Dear Carmen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

star star star star star

Darlana O'Fallon, MO

I liked they keep in touch with you. I don’t like that when you call you have a problem understanding them.

1 year ago

Reply from American Home Shield

Dear Darlana, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

star star star star star

Yolanda

The men new what they had to do and they got it done right away, good service and on time thank you

1 year ago

Reply from American Home Shield

Dear Yolanda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

star star star star star

Jeffrey WI

I liked the technician that was here and done the work. They were very knowledgeable in their field of expertise.

1 year ago

Reply from American Home Shield

Dear Jeffrey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

star star star star star

Sherry Phenix City, AL

American Home Shield set up an appointment with the HVAC Company while I was on the phone with them.

1 year ago

Reply from American Home Shield

Sherry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

American Home Shield Reviews