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Verified Customer

star star star star star

Sandi Sanger, CA

The repair company that responded to my home A&R Appliance Repair was outstanding!

10 months ago

Reply from American Home Shield

Dear Sandi, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

star star star star star

Melissa Hudson Spartanburg, SC

Great service. Mr N was very knowledgeable and courteous. My fridge is doing great.

10 months ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

star star star star star

Tim St Louis, MO

Clearly customer oriented, professional, courteous, and very quick to respond to my needs.

10 months ago

Reply from American Home Shield

Tim, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

star star star star star

Kimberly Boyd Charlotte, NC

Thank you for the service! They came in and completed the job. Also, they were very professional.

10 months ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

star star star star star

Shelby Ellis Miami, FL

Helpful in finding qualified companies to complete repairs requested. Price is good also.

10 months ago

Reply from American Home Shield

Dear Shelby, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

star star star star star_border

Richard Mahler Palm Desert, CA

The coverage is low when it came to covering AC coolant. Apart from that, service and responsiveness is good.

10 months ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star star

Anna

Very dependable company. I haven't had a issue that wasn't taken care of in a timely manner.

10 months ago

Reply from American Home Shield

Anna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star star

Greg Howard Huntingtown, MD

I’m very happy with the service I’ve gotten through AHS and the staff has been very helpful.

10 months ago

Reply from American Home Shield

Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Christina Cortez Austin, TX

If I could find another home warranty, I would leave. My last experience almost cost me an additional service fee due to the lack of training of some of the call agents. It required a supervisor to call me back.

10 months ago Edited November 3, 2023

Reply from American Home Shield

Dear Christina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

star star star star star

Kisha S Raleigh, NC

AHS covers all appliances and systems as stated and promptly replaces those that can't be fixed

10 months ago

Reply from American Home Shield

Dear Kisha, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

star star star star_border star_border

Quanita Hampton, VA

I had to constantly call for service denial in writing. I did not know the reason why the service was denied or how to rectify the problem.

10 months ago

Reply from American Home Shield

Dear Quanita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Verified Customer

star star_border star_border star_border star_border

Suzanne

Furnace check They scheduled me on a day I would not be home. I called twice and left messages to reschedule plus I emailed the same message - to reschedule. I have NOT heard from them to reschedule.

10 months ago

Reply from American Home Shield

Dear Suzanne, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 1st, 2023

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Verified Customer

star star star star star

Barbara Phoenix, AZ

Very easy to use and tech was very good and even called to see if he could come early

10 months ago

Reply from American Home Shield

Barbara, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

star star star star star

Antoinett Mitchell Cleveland, OH

I appreciate American Home Shield. I don’t stress over cost the cost of most home repairs.

10 months ago

Reply from American Home Shield

Dear Antoinett, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

star star_border star_border star_border star_border

BAYANI R “bani” ANFONE Mission, TX

1.It took 2 weeks to fix our Water Heater issue 2. All Valley Plumbing was not honest in scheduling & just want to charge money from us and pointed all the blame on AHS for the delay of the completion of service

10 months ago

Reply from American Home Shield

Hi Bayani, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

star star star star star

Mike

Fast and easy process to file a claim. Pool contractor is also prompt and professional.

10 months ago

Reply from American Home Shield

Dear Mike, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

star star star star star

Rosa Hope Mills, NC

Slow but everything good. Professional people. Thank again. Do not send this message again thanks

10 months ago

Reply from American Home Shield

Dear Rosa, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

star star star star star

Cindy Alexander Pflugerville, TX

Quick response. Excellent service. Situation was resolved within 2 days from our request.

10 months ago

Reply from American Home Shield

Dear Cindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

star star star star star

Jhoel

The service was great and fast. I highly recommend American home shield for you home !

10 months ago

Reply from American Home Shield

Dear Jhoel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Beverly Visalia, CA

Still waiting for my oven to get fixed. Initial service was 8/4/23 - parts still on order. Should have paid for replacement oven by now. Everyone apologetic but no action taken.

10 months ago

Reply from American Home Shield

Dear Beverly, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

Diamond_DCF

I have made a few claims and they have always handled them thoroughly and professionally,

10 months ago

Reply from American Home Shield

Dear Diamond, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Richard Knoxville, TN

The initial contractor (Sears) did a horrible job, but AHS customer service did a great job helping to rectify the situation.

10 months ago

Reply from American Home Shield

Dear Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

Robert Mineral Ridge, OH

Filing a claim was easy and quick. The company they sent out was very quick and professional.

10 months ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

Tavey Southaven, MS

They quick handle the issue I was having and sent a vendor out to fix the problem

10 months ago

Reply from American Home Shield

Dear Tavey, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

Azucena O'Dell Austin, TX

They assigned my repair service to a company right away, and the company came the next day .

10 months ago

Reply from American Home Shield

Dear Azucena, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

SUE DEANS

I have very timely responses to my service requests and very satisfactory repairs completed.

10 months ago

Reply from American Home Shield

Sue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star_border star_border

James

For $65 a month it seems like I’m not using it enough to be worth it. Maybe something cheaper where I might not notice it as much.

10 months ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star_border star_border star_border star_border

Anita Hampton Las Vegas, NV

Doesn't want to help solve problems. Only interested in collecting the fee whether the job is done or not. Doesn't listen to the customer and doesn't want to honor what the customer is paying for.

10 months ago

Reply from American Home Shield

Dear Anita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Oct. 30th, 2023

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Verified Customer

star star star star_border star_border

June Raleigh, NC

The process is fine, just long. I still don't have a washing machine. I will leave a review when I can wash a load of clothes.

10 months ago

Reply from American Home Shield

Dear June, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

Yolanda Florissant, MO

Technician were very professional and called and scheduled my appointment before 24 hours.

10 months ago

Reply from American Home Shield

Dear Yolanda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star star star star

Kathleen

Tommy D does a great job. Honest, through, prompt. Will answer question if needed. He is a keeper .

10 months ago

Reply from American Home Shield

Dear Kathleen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

star star_border star_border star_border star_border

Justin Livingston, CA

Not communicating well. Not listening to me. This is not a "customer's always right" situation. I need to speak to someone who is not reading from a script. I'm not trying to get services I have not paid for.

10 months ago

Reply from American Home Shield

Dear Justin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

star star star star star

Rebecca Delano, CA

Easy to contact. Very good about trying to meet our needs. Very responsive to our questions.

11 months ago

Reply from American Home Shield

Rebecca, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

star star star star star

George Stroudsburg, PA

I liked the entire experience, from the time the claim was made to the completion of the job.

11 months ago

Reply from American Home Shield

Dear George, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

star star star star star

Victor Fort Lauderdale, FL

I liked the constant communication., the prompt service and the professionalism.

11 months ago

Reply from American Home Shield

Dear Victor, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

star star star star_border star_border

Sandra Allan

I gave a three because we have been with AHS for a long time and have watched the service go up in price while going down in service.

11 months ago Edited November 1, 2023

Reply from American Home Shield

Dear Sandra, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

star star star star star

Angela Gist Belleville, IL

The kindness, the timeliness of the visits. Always on time or earlier than they should be.

11 months ago

Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

star star star star star

Danny Elizabethtown, KY

I like how quickly American Shield responds and gets someone to come look at the problem

11 months ago

Reply from American Home Shield

Danny, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

star star star star star

Phil Aune Spokane, WA

The entire program, including service application, phone assistance and the service providers.

11 months ago

Reply from American Home Shield

Phil, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

star star star star star

Andres Garza San Antonio, TX

Great response from AHS and the service providers that have been assigned to my service requests.

11 months ago

Reply from American Home Shield

Dear Andres, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

star star star star star

Penny Bakersfield, CA

I’ve been with AHS for over 30 years I’m very pleased with all the work they do

11 months ago

Reply from American Home Shield

Dear Penny, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

star star star star star

Kimberly Ann Mitchell Fayetteville, NC

Great communication and enjoy the reminder emails as we are all busy in our life

11 months ago

Reply from American Home Shield

Dear Kimberly, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star

Valerie Boardman, OR

Timely communication and responsiveness! Repairs completed and technician was very professional!

11 months ago

Reply from American Home Shield

Dear Valerie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star

Patricia Lake Forest, CA

We like the convenience, quality of service and peace of mind that comes with AHS.

11 months ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

Eric Richmond, TX

They kept their word and Applicance couldn't be fixed so they replaced the unit.

11 months ago

Reply from American Home Shield

Dear Eic, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

larry page Everett, WA

American Home Shield has been great!!! Have had to use them three times so far with no issues.

11 months ago

Reply from American Home Shield

Dear Larry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star

Ellen M

So far it’s working well for me at my new place. Repair man that was sent was excellent.

11 months ago

Reply from American Home Shield

Dear Ellen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

star star star star star_border

James Sanders Temple, TX

So far I have gotten everything I have needed or expected AHS. Timely and professional service every time.

11 months ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star_border

Eric Collado Tampa, FL

AHS customer service is great, however some of the contractors they choose are not very professional or knowledgeable,

11 months ago

Reply from American Home Shield

Dear Eric, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star_border star_border

Debbie Goree

Coverage of claims met my expectations. Their contractors are not professional and a majority of their customer service reps are hard to understand.

11 months ago

Reply from American Home Shield

Dear Debbie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

American Home Shield Reviews