star star star star star

Lori Bakersfield, CA

We are extremely pleased with AHS! You have been of great help in the work needed for our home. You have fixed our large built in microwave, did a winter ready serve for our heater, and saved our home from being burnt down from old smoke detectors.

4 years ago

Reply from American Home Shield

Hi Lori,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 4th, 2019

star star star star star_border

SharonD Kerrville, TX

We’ve used AHS for 3 repairs since we bought our home. The microwave repair was perfect! The heater and AC were where we had problems. Not so much with AHS but with the contractor they hired. The contractor ordered the wrong parts and wouldn’t return our phone calls. After complaining to AHS several times, they finally sent a different contractor and what a difference! Everything was completed when they said it would be and repaired correctly!

4 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and assist with a resolution to have the air conditioner repaired.

Sep. 6th, 2019

star star star star_border star_border

Erika Detroit, MI

This is the third time I’ve used AHS most of my experience has been good. My major issue is with customer service. Once your order is setup the calls seem to only go to an overseas customer service center. My issue with this is though they understand English they often don’t understand the context of your words. I purchased my home last year and have a room that has an old gas wall heater. Without it working the room is unusable in winter. I called had a nice young man come out and turn it on but was unable to identify if it should have a thermostat on the wall or some other on off switch. He left stating he’d do some research and get back to me. Instead I get a call from AHS saying they can’t fix it and that it’s missing a thermostat and they don’t do replacement of equipment. Not what tech advised I’d like a second opinion. Here’s where the problems begin. First they schedule second opinion with same company... I call them of course they advise they don’t do a second opinion on there own work. Call AHS again get out of country customer service... first persons says second opinion should have never been scheduled attempts to cancel order all together. After speaking to several people to get this corrected they schedule with another company. That company never called, never answered my calls and had no voicemail. I wait expecting that maybe they’re busy as we’re entering heating season in Michigan. After 6 days I call get someone out of country again. I explain the contact issues with the company. He calls has the same problem then returns to tell me he will email them and for me to wait for a call. Of course at this point that is unacceptable. I ask for a supervisor. After being put on hold twice he tells me there are no supervisors and I must wait for the tech to respond by email. At this point I call back multiple times until I finally get someone in the US. She apologized and acknowledged this was unreasonable. She scheduled my appointment and even called the company to ensure availability. I believe her name was Brandy. We will see how this next visit goes. Bottom line it shouldn’t take nearly 10 calls to get properly assisted. I realize at this point for business reasons companies will use out of country customer service but they should not be the ones that take calls when someone has a problem. They are typically very polite but are nearly never able to solve problems

4 years ago

Reply from American Home Shield

Hi Erika,
Your concerns are understood regarding your most recent American Home Shield experience. I understand that there has been an issue with communication and having the heating system repaired. I would be glad to speak with you and reach a resolution.

Oct. 29th, 2019

star star star star star

Varun Allen, TX

My garbage disposal was leaking and I called AHS to schedule a repair/replacement. They were very fast to allocate plumbing company in minutes and followed up next day to schedule an appointment. I strongly recommend to take AHS as it with save lot of money on the appliances.

4 years ago

Reply from American Home Shield

Hi Varun,
I am pleased to hear about your most recent American Home Shield experience. It is our goal to provide you with a great service experience.

Oct. 29th, 2019

star star star star star

Michael Brewer Beaumont, TX

American Home Shield has a variety of plans to cover your needs. When a repair is needed they are always quick to get your problem solved. The contractors expedient, professional and stand behind their work. I highly recommend AHS.

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback about your experience is greatly appreciated. We hope you continue to enjoy American Home Shield's customer service and the experiences we provide

Oct. 28th, 2019

star star star star star

Ken Graham Napa, CA

Quick and professional response to my failed water heater. American Water Works the assigned contractor was WORLD CLASS and identified issues and corrected them during the new water heater install. Thank you American Home Shield for your professional response on my water heater issue.

4 years ago

Reply from American Home Shield

Hi Ken,
It is our pleasure to service your home repair needs and the water heater. We hope you continue to have a great American Home Shield experience!

Oct. 28th, 2019

star star star star_border star_border

Felicia Westwood, NJ

Mariah D kept her word! She was the only person in my whole encounter with American Home Shield that came through with her promise. Mariah took the time to review my complaint and make good on her word. While I did not get full reimbursement for my water heater, she did approve a financial remedy. I am somewhat skeptical about AHS's customer service representatives, but if I would be able to deal directly with Mariah, I would be more likely to recommend AHS. Thanks Mariah for all your help! Previous review: American Home Shield was referred to me by friends. I have had nothing but problems. I signed on in July, never received a copy of the contract after repeated requests. My coverage became effective August 5th. Unfortunately, I had an issue with my hot water heater on 8/13/19. I contacted AHS customer service and was advised a contractor would come the next day. Someone did come as indicated. the gentlemen was professional and effecient. I received a phone message at my home phone the next day stating that they would not cover any repair or replacement as there was presence of rust. They advised the water heater was cracked and had been leaking prior to the date indicated. I called requested to speak with a manager as this was not the case. If there is a basement, humidity and water there will be rust. the rust was minimal and i actually took pictures. I had the unit replaced by my own plumber. I called and spoke with another representative who advised they would send another contractor to review at no cost to me. She also indicate that if the second opinion did not agree with the first, they would reimburse me for the replacement. The second opinion rendered was not in agreement with the first contractor. The second contractor stated he could not see why they would not cover this. it was normal wear and tear. when i called to see what the outcome was (as i never recd a call from them advising me of the determination), i was told since the unit was not hooked up, they could not render a decision. Why would they even send a second opinion when they knew the unit was not hooked up. Made no sense. There was so much miscommunication from all of the representatives. Too many inconsistencies! no one ever came to do a home inspection or ask me the ages of any of the appliances that are in the home prior to the coverage becoming effective. Anyone that i spoke with gave me a different answer than the previous representative. i would never recommend American Home Shield to ANYONE! I truly believe they denied simply because my coverage became effective shortly before my hot water heater malfunctioned.

4 years ago

Reply from American Home Shield

Hi Felicia,
Your concern and frustration are more than understood with regard to your AHS experience and the water heater replacement. I would be glad to speak with you and assist to reach a resolution.

Sep. 16th, 2019

star star star star star

Flint Tx Flint, TX

Very professional and courteous, got the job done and was in and out in no time. Called manufacturer of refrigerator to make sure what he thought was the problem was correct and ordered the parts recommended to fix. Great job

4 years ago

Reply from American Home Shield

Hi,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Oct. 23rd, 2019

star star star star star

Susan G Winter Garden, FL

Having your AC go out is never a fun time. However, American home shield had us back up and running in no time at all. Requesting service online was a piece of cake! The service provider was prompt courteous and professional had us cool in no time! I highly recommend American home shield.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Susan,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Oct. 23rd, 2019

star star star star star

David Edward Sanderson Sun City, CA

I have been covered by American Home Shield since March 1, 2019 and have requested support 3 times: TV mounting; HVAC seasonal inspection; and, re-keying my home. All three occasions have been pleasant, professional, and resulted in satisfactory conclusions. When and if the big one comes, I feel confident the results will be similar.

4 years ago

Reply from American Home Shield

Hi David,
Your feedback is more than appreciated about American Home Shield. We enjoy hearing our customers success stories about services that were completed. We hope you continue to enjoy!

Oct. 23rd, 2019

star star star star star

VERNON L. ROBERTSON Leander, TX

I have previously done a review of this Service Call, The day after it was completed. Caltech Appliance, LLC did a fantastic job, they replaced the compressor in my Maytag Refrigerator. It worked fine the 1st Time. Problem solved. After first diagnosis the Compressor took a 10 days to come in.

4 years ago

Reply from American Home Shield

Hi Vernon,
Your feedback about your experience to have the refrigerator repaired is greatly appreciated. We hope you continue to enjoy American Home Shield's customer service and the experiences we provide.

Oct. 23rd, 2019

star star star star_border star_border

Gil Alvarado Denver City, TX

My AC unit started acting up in April 2019. A repair tech was sent out in a reasonable amount of time (few days). My AC's coils were frozen and it was blamed on my filters. So while my unit was turned off and the filters were changed, the coils thawed out and the unit started working again. In August 2019, my AC started doing the same thing. I called American Home Shield and after 2 weeks, nobody had contacted me about servicing my unit. So I called them back and they said the work order had been closed. They re-opened it. One week later, still nothing because they couldn't find an AC service tech in my area. I just did what the 1st tech did back in April and got the unit working again temporarily. I would have to turn my AC off every night and allow it to thaw out then turn it back on in the morning. After doing this for 6 weeks, I called AHS again and urged them to find a technician. They did in ONE day. The repairman came out after I sent him pictures of the frozen coils. He agreed that the coils needed to be replaced. Three days later, my unit was working perfectly again. The bad? AHS doesn't have contracted service techs everywhere. After paying $50 per month for the warranty, I have to pay another $125 to get someone to come out to my house. They also don't pay 100% of the cost of Freon (a little over 50%). The good? They did pay for the new coil unit. How much did I save? I don't know honestly.

4 years ago

Reply from American Home Shield

Hi Gil,
Your concerns are understood about your most recent service request and the repairs that were not completed on your air conditioner system. I would be glad to speak with you and discuss the issue to reach a resolution.

Oct. 10th, 2019

star star star star star

Charles Brown Springfield, OH

American Home Shield has been extremely helpful with the repair of our central air. They have gone over and above to get our system working and so has Dawson Services, the company they have contracted with. It has been determined that there is a leak under the slab of our home. Both are working together for a repair method.

4 years ago

Reply from American Home Shield

Hi Charles,
Yoru feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Oct. 7th, 2019

star star star star star

Glen Clark Fredericksburg, VA

Once I reported the issue with my ice maker , Americans Home Shield acted quickly to assign a repair company. The repair company contact me the next day to setup an appointment. Then within a week the ice maker was fixed as they had to order a part. American Home Shield as well as the repair company performed beyond my expectations.

4 years ago

Reply from American Home Shield

Hi Glen,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield and the contractors that we provide to service your home!

Oct. 3rd, 2019

star star star star star

Bob Indio, CA

Called regarding leaking disposal. Next day service provider appeared on time and replaced disposal. Precisely why I purchase the insurance.. peace if mind and no financial surprises.. A replacement that would have cost several hundred $ cost me only $75... the standard fee for a service call.

4 years ago

Reply from American Home Shield

Hi Bob,
I am pleased to hear about your most recent experience and the peace of mind that AHS brings. I hope you continue to enjoy it!

Oct. 3rd, 2019

star star star star star

Ron Jonesboro, GA

I have been a customer of AHS for many years, I have never had an issue. Everything that I have submitted to be repaired has been repaired by professional's or replaced. I have save major money with AHS, would not use anyone else. Ron Brinkley

4 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 26th, 2019

star star star star star

Jeremy Aledo, TX

Response time was incredibly fast from the initial service request, response from the repair company to the closing of the request. The ability from one of the servicing providers (electrician) to track the repair technician to my residence was also incredible. I have not had any issues thus far.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jeremy,
We are pleased to hear that you have enjoyed the customer service that American Home Shield provides. We hope you continue to have a great experience!

Sep. 25th, 2019

star star star star star

Lurlene Adams Schertz, TX

I like not having to look for contractors when I have an emergency situation with my home. My only concern is that sometimes the assigned contractor takes two or three days to come out if the request isn’t listed as an emergency.

5 years ago

Reply from American Home Shield

Hi Lurlene,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Sep. 24th, 2019

star star star star star

Elizabeth Lady Lake, FL

They were great in helping solve my plumbing problem. The part was no longer available and they helped me get a new faucet that was covered under the original warranty of the old faucet. Hers and his plumbing did a good job putting in the new faucet.

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thanks for letting us know about your service experience. Taking care of our customers is the main goal here at AHS. We look forward to servicing you in the future as needed.

Sep. 24th, 2019

star star star star star

Matt Cameron, NC

Awesome service. Had a plumbing issue, wasn't sure of the source. Paid the service fee, the guys had to come out twice, and they ultimately fixed the problem. Very impressed. Recommended AHS to my dad because of this experience, and he signed up.

5 years ago

Reply from American Home Shield

Hi Matt,
I am glad you were pleased with the communication and follow up from the contractor that serviced you. I hope you continue to enjoy your AHS home warranty!

Sep. 24th, 2019

star star star star star

Billy Ellenwood, GA

The men who arrived were very professional and respectful of my time and need to resolve the issue, I would use them again should I need other repairs. Thank you so much as I am sick in a hospital bed in my home and it was extremely important that I have air conditioning!

5 years ago

Reply from American Home Shield

Hi Billy,
It is always a pleasure to hear about the technicians that service our AHS customers. We strive to provide you with the best service experience and hope you continue to enjoy!

Sep. 20th, 2019

star star star star star

Larry Hill Fairview, TN

The person that came out and worked on my air conditioner was very professional found the problem with in five minutes. He was very friendly he answered all the questions I had and I hope it comes back the next time I need somebody.

5 years ago

Reply from American Home Shield

Hi Larry,
We are pleased to hear about your American Home Shield experience with the technician that repaired your air conditioner. We hope you continue to have a good experience!

Sep. 18th, 2019

star star star star star

Kathy Anamosa, IA

I love American Home Shield. I can always depend on them to send quality people to come and fix things that have broken down. I love the fact that I don’t need to worry about high repair or replacement bills. I highly recommend AHS!!

5 years ago

Reply from American Home Shield

Hi Kathy,
It was a pleasure to read your feedback about your love for American Home Shield! I hope you continue to enjoy the home warranty!

Sep. 11th, 2019

star star star star star

Carolyn Fredericksburg, VA

I made my first claim through American Home Shield which was a quick and positive experience. It is a real comfort knowing that if I have a problem with my equipment they are there to take care of it with not cost to me. Good going American Home Shield.

5 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback regarding your most recent American Home Shield experience. It is our goal to provide our customers with a great experience and team of contractors to complete the repairs. We hope you continue to enjoy!

Sep. 11th, 2019

star star star star star

Betty Oakridge, OR

I try to tell everyone about AHS it is a life saver. Last year my refrigerator went out and they came out and replaced it with a new one thank you AHS. Then this year had a stoppage problem and it got fixed. I couldn't have done all that without AHS.

5 years ago

Reply from American Home Shield

Hi Betty,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Sep. 10th, 2019

star star star star star_border

Tom Beall Florence, OR

This home protection plan was provided in the purchase of our new (to us) home by the sellers. We immediately used a feature that was unknown to me and that was to provide a re-keying service to a new homeowner. Nice feature and the locksmith that responded was timely and knowledgeable. My one disappointment with the policy is the lack of coverage for a pellet stove. Most other types of heating products are indeed covered to the extent of the policy, but not pellet stoves. Since they are quite common these days, it would seem a good idea to include them.

5 years ago

Reply from American Home Shield

Hi Tom,
I am pleased to hear about the technician who performed the rekey. I hope you continue to enjoy AHS and the level of customer service that you have experienced.

Sep. 10th, 2019

star star star star star

LindaSvenHolmes Visalia, CA

Our airconditioning went out on a hot day. I went online to American Home Shield and set up an appointment. It was super easy and convenient. The company they used was amazing and squeezed us in so we could get our air up and running again within a couple hours! I am super pleased with this company.

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and I hope you continue to enjoy the ease of use with the online portal. It is our goal to ensure that you have the best service experience with your American Home Shield warranty!

Sep. 10th, 2019

star star star star star

Jeff Woodway, TX

American Home Shield has been a great help to me. My water heater went out and when I called for help the staff was courteous and quick to make a call to the local plumber. The plumber came out the same day and did an excellent job. Grade A service from start to finish !

5 years ago

Reply from American Home Shield

Hi Jeff,
I am pleased to hear about the technician who repaired your water heater. I hope you continue to enjoy AHS and the level of customer service that you have experienced.

Sep. 6th, 2019

star star star star_border star_border

AHS customer for 20 years Norman, OK

Two years ago my central gas furnace failed to light in early December. It took nearly a week to get someone out to look at it. Finally the wrong size gas furnace that could not heat the house. I had to pay hundreds of dollars to meet new building standards. Weeks later after many complaints another company was sent out and installed the correct sized furnace that worked identically to the old furnace. Then two years later my built in microwave failed. Ten days later on my second followup, AHS offered about 70% of the price of buying an identical microwave, but nothing for installation which was another 50% of the price of the identical microwave. I am 75 or I would have just bought a new one downtown and installed it myself which should be easy since it is identical, but I cannot lift the microwave into position above my kitchen range and install it by myself. As a result I am taking the option of having the old one repaired. I suspect it will be another 2 weeks or a total of a month to get the microwave fixed. At 75 years old, many of my meals are cooked in the microwave. I already paid for a year of AHS and then $100 deductible to have to wait nearly a month to get my microwave when I could have just bought a new one and had it installed in days. I don't think I will renew my warranty next March. I have had AHS most of the time for the last 20 + years and they are not the same company they were.

5 years ago

Reply from American Home Shield

Hi,
Your patronage over the past 20 years is more than appreciated. I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the issues repaired. I would be glad to speak with you and get the issue resolved.

Sep. 6th, 2019

star star star star star

Roy Betts Bowie, MD

My refrigerator was not working properly. I filed a claim with AHS. The AHS representative was very cordial and professional. She took down my information and had a contractor immediately assigned to my case. The contractor, Chesapeake Alliance, did an excellent job.

5 years ago

Reply from American Home Shield

Hi Roy,
I am pleased to hear about the technician who repaired your garbage disposal. I hope you continue to enjoy AHS and the level of customer service that you have experienced.

Sep. 6th, 2019

star star star star star

TCampos Tampa, FL

American Home Shield was great. The staff is very professional and make sure that your problem is dealt with in a timely manner. It took a few times to remedy the situation but they made sure it was taken care of ...has already paid for itself. This is a great company and very professional.

5 years ago

Reply from American Home Shield

Hi TCampos,

Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Aug. 28th, 2019

star star star star star

Bryan j Las Vegas, NV

The app was very simple and straight forward to find what issue I had, what times were available for service and the selection of companies. It was also very easy to set up the account with my payment info. After the the company showed up on time, fixed my problem for cheaper than I expected, and that was it. Simple.

5 years ago

Reply from American Home Shield

Hi Bryan,
It is a pleasure to read your feedback about the technician that repaired your issue. I hope you continue to enjoy AHS and the contractors that service your home repair needs.

Aug. 28th, 2019

star star star star star

Marzella Freeman Fort Worth, TX

Home Sheild is ALWAY'S on time getting someone out to fix the problem depending on the situation they will come out the same day. I just love the customer service they ALWAYS professional and making sure you are tooken care of before you get off the phone!

5 years ago

Reply from American Home Shield

Hi Marzella,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 28th, 2019

star star star star star

Jacqueline Frost Humble, TX

I have had two service calls since I joined AHS. Both companies sent to my home were professional and got the repairs done. I put in the information regarding the service I needed, paid the $100 service fee and never paid another dime. AHS are true to their contract and I am so happy I signed up with them.

5 years ago

Reply from American Home Shield

Hi Jacqueline,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 28th, 2019

star star star star star

Clydell Johnson Decatur, GA

American Hone Shield, has been a life saver and my hero during tough situations. For the past 15 years it has been very difficult financially for me. If I didn’t have American Home Shield, I don’t know how I would have been able to take care of my home.

5 years ago

Reply from American Home Shield

Hi Clydell,
Your patronage of 15 plus years to American Home Shield is more than appreciated! I hope you continue to enjoy your warranty and the coverage it provides.

Aug. 26th, 2019

star star star star star

Steven Hitt McKinney, TX

I have been a customer of AHS for several years and have yet to have a bad experience either with AHS’s handling of my service request or with one of the contractors. Maybe I have just been lucky but they are 5 Stars with me.

5 years ago

Reply from American Home Shield

Hi Steven,
Your feedback is appreciated and I hope you continue to enjoy your AHS experience!

Aug. 23rd, 2019

star star star star star

Mike K Sparks, NV

I was skeptical about a home warranty, American Home Shield was recommended by friends. My first and only use thus far resulted in a quick resolution to our, out of service, air conditioner. We paid a set rate and our AC was fixed quickly and courteously.

5 years ago

Reply from American Home Shield

Hi Mike,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 22nd, 2019

star star star star_border star_border

Chris Benton, LA

We give 3 stars instead of 5 because of our current situation. Our AC unit upstairs went out on July 14. We immediately called AHS expecting the same great service as always. Unfortunately a company called T**** A** C*** was assigned to us and they have done nothing but cause more damage to our home. They stepped through our ceiling twice and broke our thermostat and have still not fixed that or the main problem. We've had to borrow a window unit from our inlaws to battle the 100+ degree heat we've been having in NW LA. We are going on day 37 with no upstairs AC. The technician also stood us up tonight after we were told over the phone that we were "next" on his list yesterday.

5 years ago

Reply from American Home Shield

I apologize that AHS has not provided and satisfactory resolution at this time. I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.

Aug. 21st, 2019

star star star star star

William Oklahoma City, OK

Been with AHS for a good while now and the companies they are contacted with have always been great. Submitting a work request on line saves a lot of time and hassle and on our last request, our tech was out the next business day..

5 years ago

Reply from American Home Shield

William,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 21st, 2019

star star star star star

Anita Hess Festus, MO

Fast, easy, amazing. I would be at loss without AHS. This company has saved my neck many times. Being retired and on limited income I rest much easier knowing I have this protection. I have absolutely no complaints. This company provides fast help.

5 years ago

Reply from American Home Shield

Hi Anita,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 21st, 2019

star star star star star

Doris Portsmouth, VA

Process was done online. Easy to complete. The Fridge Guy was great. Love not having to guess what a repair will cost or to try and track down a reputable repairman. American Home Shield does that for me! Love you American Home Shield. You make my life as a home owner much easier. Thanks

5 years ago

Reply from American Home Shield

Doris,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

star star star star star_border

Alan B. Sherman Monee, IL

Home Shield itself was seems ok but their contractors they choose needs to improve. I reported a problem on 9/17. Sears was selected and did not come out until 9/24. 3 weeks later we have not yet resolved the problem. There have been about a dozen calls made to Sears and Home shield over this. Still no conclusion a month later. The other problem causing a lot of the calls was getting cut off while on hold and your personnel not calling back. the last 3 calls I made to Home Shield I requested that if we get cut off please call me back but they did not.

5 years ago

Reply from American Home Shield

Good afternoon Alan,
I hate to hear about your most recent experience and the delay in service to have the issue resolved. I would be glad to speak with you and assist with a resolution.

Aug. 20th, 2019

star star star star star

Lavon Keithville, LA

I would highly recommend having American Home Shield. I let them know I was having problems with my ice maker and dishwasher and within a matter of hours they had contacted me and repair services. Both appliances were fixed within a week. Thank you AHS for a fantastic job.

5 years ago

Reply from American Home Shield

Hi Lavon,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 16th, 2019

star star star star star

Mary Smith Greenville, SC

We had a plumbing issue that required fast treatment. Loftis Plumbing was quick to respond to the AHS request and came out the next business day. He was even able to come earlier in the day than originally planned. The work was quick, efficient and he was extremely professional. Thank you so much!

5 years ago

Reply from American Home Shield

Hi Mary,
Thank you for the feedback regarding your AHS experience and the fast service that we provide.

Aug. 14th, 2019

star star star star star

Melissa Surprise, AZ

I have had American Home Shield going on 3 years. Luckily I have only had to make a claim twice but it has been the easiest process. I can make a claim online and within 30 minutes I have someone calling to schedule to come out to look at whatever it is I need looked at. Very happy with the service and companies they choose to provide services.

5 years ago

Reply from American Home Shield

Hi Melissa,
Your patronage is more than appreciated and we hope you continue to enjoy your American Home Shield warranty!

Aug. 14th, 2019

star star star star star

Christina C Midlothian, TX

They are very responsive. We requested assistance with our A/C and someone called us almost immediately. The technicians that were sent to fix it were punctual and very professional. AHS always kept us updated and we always knew what to expect next.

5 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback regarding your air conditioner repairs. It is our goal to provide you with the best team of contractors to complete your home repair needs.

Aug. 14th, 2019

star star star star star

L. Blaz Palm Desert, CA

American Home Shield customer service resolved my recent issue quickly and scheduled a contractor to come out to the property within 48 hours since the issue wasn’t urgent. AHS has qualified agents who are there to help. I would highly recommend AHS to anyone who has a property and would like to have the appliances and systems covered.

5 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 12th, 2019

star star star star star

Stephen Manners Haines City, FL

Excellent customer service. I knew the name of the repair contractor within a few minutes of the service being requested on both occasions I have used them. All done on line, didn't have to use the phone. I highly recommend American Home Shield. Much better than 2-10 I previously used.

5 years ago

Reply from American Home Shield

Stephen,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 6th, 2019

star star star star star

Michael Hernandez Baytown, TX

Always quick to respond to my issue when they suddenly arise. The contractors they use are very knowledgeable and inform you of what is wrong and how they are going to fix it. They usually have someone to respond the next day.

5 years ago

Reply from American Home Shield

Good morning Michael,
Your feedback and kind words are more than appreciated! I hope you continue to enjoy your warrant with American Home Shield and the customer service we provide.

Aug. 6th, 2019

star star star star star

Kathy Bakersfield, CA

I have had American Home Shield for many years now. They've always work quickly and efficiently to send out a contractor to complete the service needs of my home. American Home Shield has saved me a ton of money over the years. I highly recommend them as a home warranty service provider!

5 years ago

Reply from American Home Shield

Hi Kathy,
Your patronage to American Home Shield is more than appreciated! I hope you continue to enjoy your warranty and the coverage it provides.

Aug. 6th, 2019

American Home Shield Reviews