American Home Shield Reviews

American Home Shield provides a valuable service for home buyers. I highly recommend this service to buyers, especially when the home is older and not covered by a builders' warranty. Do be prepared that there is a monthly payment for services, as well as an additional payment for any needed professional repair. But the fees may be considerably less than the repair would be otherwise. As a real estate professional, I have written in American Home Shield to most of my transactions over the years. Highly recommended.

Best investment for our home we have ever spent. When our faucet kept leaking we called American Home Shield and paid our schedule small fee for service per our contract. They had someone at our home the next morning and the leaky faucet repaired within minutes. Saved us a lot of money.

EDIT: See below for the resolution, and the reason for a change in rating from 1-star to 3-star rating. ___________________________________________ In terms of "good," I believe American home shield does a lot of it. They provide an affordable means of protecting your home in the event of really anything going wrong. And then, there's everything else. I've never done this, but I have to publicly complain about the way AHS handled a service request. On June 20, our A/C goes out, and I submit a service request online. It's a Sunday, so I'm not expecting to hear back from a contractor that day. I don't hear from anyone the next day either, so I check my account and notice that now I'm meant to reach out myself. That's fine, and I do. The contractor will not take any "online jobs" right now because his schedule's full. That's annoying but fine. I call AHS to get a new contractor, and I'm told that if the assigned contractor can't be contacted within 48 hours then the job will get reassigned. Okay. 2 more days without A/C is deeply frustrating but it isn't the worst. I wait exactly 2 days and give AHS a call back. As it turns out, now they meant 48 BUSINESS hours (you know. 8 working days?) from the time of the original assignment. I submitted on Sunday and couldn't even get a new contractor until the NEXT Wednesday. I do the math, call at 48 hours and 1 minute and get a new contractor right away. The new company is responsive, they schedule a visit as soon as possible and everything's looking up after spending a week-and-a-half without AC in the middle of summer. Appointment goes as expected, technician does a very detailed inspection and gives a recommendation for a new A/C unit. That... that sucks, but that's why I have AHS! They tell me they'll submit the work order, and then AHS has to decide if they want to order the parts themselves, or just leave it all up to the contractor. Unfortunately, AHS decided to order the parts. Two days more and the order is finally approved, 5 more days for shipping, a funeral in the family of my new contractor (family company), and finally, after 37 days we're scheduled to have the unit installed. One small caveat, my installers are missing a part. Yes, as far as the paperwork shows, AHS never sent a coil for the new unit, so installation can't be completed. Naturally, I call AHS (for what I hope will be the final time), the agent I spoke with said the part hadn't even been APPROVED, let alone ordered or shipped. I ask her, "If my contractor can find the part and I buy it, will I get reimbursed?" in no uncertain terms. I don't know if she was high or just tired of me on the phone, but she told me "yes" in no uncertain terms. I tell the contractor to try and find the part, they do, and I GLADLY pay them to get it, expecting a reimbursement. Well, when I tried to call Billing, I was told simply that I should never pay a technician and the agent I spoke to had no right telling me I'd get reimbursed. I don't care. I was told three times I'd get my money back, and now I'm asking if I should expect a check, or if they'd just credit it back to my account on file. Neither were the case, obviously, or else I wouldn't be writing this review. I'm now sat here in October trying to solve the same problem they created in July. They make it impossible to escalate any calls you make, so you just have to HOPE that you get an agent who cares enough to even attempt to help, but they're absolutely PROS at stringing you along and taking you for a ride when you ask about the reimbursement you were promised. I've been told that they need to complete an internal investigation, that I should see development in two days, but miraculously, none of these statements ever make it through to my file, so I'm left repeating myself every other week to a new agent about what SHOULD be an easy solution. It doesn't matter if she was wrong, a representative of AHS told me I'd get reimbursed, I should be reimbursed. Somehow! Someway! Hell, pay the contractor and they'll reimburse me my check. It doesn't have to be hard, but AHS is going out of their way to make sure I rescind every recommendation I've given to new homeowners. If 37 days without air conditioning in a month with a 98-degree average high, and then holding $500 hostage from a customer sounds like anything other than a 1-star review, then I'm sorry for the world you live in. Terrible job, AHS. ___________________________________________ EDIT: It appears that a public complaint is the most effective means of getting AHS to take action, don't place your bets on calling and talking to representative in the service or billing departments. The kind woman I worked with, Alisa, was quick to respond after my initial post, and quick to investigate the issues. As I thought, it WAS easy to resolve (not that I'm not appreciate of her efforts)! It took two phone calls and four emails, and then I had a check in the mail. Almost as if this never needed to be an issue in the first place. I am honestly relieved to edit my review, but I'm left with a number of questions. 1) Why did AHS only actively respond after seeing a public complaint? 2) Why did this demonstrably simply issue ever escalate to this level? I believe the answers are somewhat self-explanatory. I'm disheartened by the entire situation. While I'm pleased that the situation was resolved, it was neither a convenient not simple resolution. AHS, for all the good it does, still shows an astonishing lack of concern for its customers. I'm immensely pleased with the steps that Alisa took to solve the problem, and the pace at which she was able to take them, but there never should've been a problem in the first place. Elevated from 1 star to 3.

I was on the phone with your agent, PJ for about 30 min. today(9/14)Not sure if your agents are working at home, but throughout the call there was a loud rooster that would make noise at least every 30 seconds. Also the agent kept asking me the same question of why I was calling over and over. Such as is there a leak? I said no. Then she would type some things into the computer and about a min. later ask me the exact same thing. No, there is NO LEAK. After so much back and forth she finally answered me correctly. There is a phone survey I was supposed to complete after speaking with my agent. I kept waiting for it to begin, but it never did. The agent kept saying over and over for me to hang up. I said to her, if I hang up I will not get the survey. Her answer every time was hang up. That's not an answer. After going back and forth at least 4 times, I just hung up. Which of course there was NO survey. I called back and spoke with a different agent, telling him I just want to complete the survey. He kept repeating over and over since I hung up, the survey is no longer available. Yet the other agent kept telling me to do so. The second agent, I think his name was Jason, was not helpful either. I also didn't see a place on the site to leave a review, so hopefully someone will see it here. I sent an email and left a review on facebook.

When I purchased my house, the seller provided a 2 year home warranty by American Home Shield. The refrigerator had an issue several months after I moved in, so I called American Home Shield. They sent someone out quickly without any hassles. The person was professional and knowledgeable and the problem was fixed.

I have had many different companies for home warranty. This is the first company I’ve had who actually did what they said without any hassle or sniveling about what kind of replacement. They replaced with comparable applicants if not exact. Great job AHS

It's great to have coverage for home appliances. So far I had the Dishwasher pump failure and a burnt circuit in my range oven. Both times the AHS website walked me through the process, arranged an appointment time, and called me when the repairman was on the way. Good to know I'm covered.

So far my experience with AHS has been very positive. We have had a dryer and microwave go out this year and bathroom faucets that leaked. They were all replaced or repaired and we are very happy with the services we have received. All in all a pretty good deal.

Ever since becoming a member 2+ months ago, I have been extremely pleased with the customer service of both the AHS agents and also the service technicians that have worked with us on the service calls. The attention to detail has been impeccable, and I look forward to being a member for years to come.

I don't understand all the hate this company gets. This service is invaluable to me. My AC was fixed and my ice maker were replaced. If adding up the total cost, The peace of mind and professionalism of AHS is worth the price to me. I was recommend AHS by a friend, and I will recommend AHS to friends.

A plumber was dispatched very promptly who fund the source of the leak and made repairs. However, there was secondary ceiling damage below the area of the leak and no one has followed up with us as to how that ceiling repair will be handled.

In the time we've been with American Home Shield, they have made sure we've been satisfied with the contractors sent for repairs. If we had an issue, they made it right. They respond quickly and a contractor is always in touch within 24 hours. We are extremely satisfied with AHS.

Sears repairman was very polite.he couldn't fix part no longer made.American Home Shield called me to pick out a washing machine out.We picked one out. We picked one out.They sent out one the we picked.We really liked it. THANK YOU AMERICAN HOME SHIELD YOUR GREAT. RICHARD G

Very easy to deal with. I've used American Home Shield for 4 years now on two different homes. I've had probably half a dozen issues over the years and each time, they've sent someone who is competent, professional and resolved the issue in a timely manner. I consider it money well spent to have a Home Warranty with them.

I had a small leak coming from my hot water heater. The tank was 23 years old so I didn't know if it would be covered. It was! All I paid was the $100 fee for them to come out initially and $288 for water and gas line modifications. The new tank, labor to install and haul-away of the old tank was covered. Thank you, American Home Shield!

Once I was able to get through and talk to the right people, everything went fine. Problems with cooktop and a refrigerator, and they were both fixed at the appt time reserved. No problems with the repairs or the technician sent to fix the problems.

I love AHS! I love the security and lack of worry I enjoy knowing my appliances and heat pump are covered. I've been in this house 14 years so many things have been breaking. This time it was my garbage disposal. The licensed plumber came quickly n did a great job. So thankful for my combo coverage!! Kathie J

American Home Shield is a good investment in peace of mind. We don't have to worry about who to call when something goes wrong with the electrical system, plumbing, or appliances. Experienced contractors have helped us in a timely and professional manner.

Contacted AHS regarding my non-functioning ice-maker. They connected me with an appliance repair company. The repairman showed up on time and fixed the problem promptly. He was cordial, knowledgeable, and very professional.

The day that I put in for a repair home shield was on top of it.they had me a contractor the same day i put in the repair order. The contractor called and told me what time he was coming over and he was right on time. The problem was fixed and he even gave me pointers how to prevent some of the problems. Thank you home shield

I feel that because of the cost of appliances today, every home should have an home warranty plan. I have been with American Home Shield for a number of years and I highly recommend them. Over the years they've either solved my repair problems, or replaced them with no problems.

The year 2020 just will not stop giving. Our dish washer went out this spring, followed by our water heater just this week. Both were covered under our AHS policy. The claims procedure was simply handled on-line and both units were replaced to our satisfaction. We are very thankful that we have an AHS policy.

Our water heater was under factory parts warranty; however, the manufacturer didn’t want to stand behind their warranty. They kept trying to blame our gas pressure for the issues despite multiple plumbers stating the water heater was not working properly. AHS stepped up and replaced the water heater, and we couldn’t be more thankful.

I have had American Home Shield for years, but now they are not going to renew my contract. It is heartbreaking- as it has been a Godsend for me to cover repairs that I would not otherwise afford all at once, without racking up my credit card. I have called to find out why- and basically I believe I had "too many" claims. The reason I had so many claims on my AC is because they fix it until it is ready for the graveyard. I am deeply saddened and do not know which warranty company I should go with now.

Quick response in helping me with my problem. Appointment was with a qualified repair man who arrived promptly at the appointed time, who was friendly and explained what the problem was and that he would be able to fix it.

They do what they say they do. Used them over years, and appreciate their service. Online service request is easy as well. If the vendor does not fix it the first time, say a week later it breaks again, AHS does not charge additional fee for the vendor to come back.

I have been a AHS customer for 15+ years. Good response time when requesting service. Problems usually resolved in one visit. Some contractors are better than others, especially for HVAC central air conditioner systems. Would like the opportunity to pick a contractor from a list of available choices from AHS. Currently the contractor is assigned by AHS.

I’ve had a couple claims now and it is really easy to work with them. I find that it is good value for the costs as if something needs repaired it is my deductible and they sort it out. Makes it easy and predictable for me.

I have used AHS for both air conditioning and oven issues. One time we had a bad / did not show up experience with the service provider but AHS went above and beyond to remedy the situation and made sure that company would not be assigned in the future. The two other repairs were flawless

I like that you can get a call back instead of having to wait on hold, because last time I called the hold time was 50 minutes. The representative I spoke to helped me arrange a recall for a broke water heater that was not resolved with the first repair. I had yet to see if the second repair will fix the problem. I like their online services, it's easy to make a new claim.

I've used them three times each time I was very satisfied with the specialists that they sent out. Never any problems the people they sent knew what they were doing and they were very polite. American Home Shield is the best !

It was a 90 day hot summer night when my air went out!! I jumped up at 4 am and my house was 88 degrees inside.. sent AHS a email /order and 2 days later i received a guy at 9am fixed my air and I’m in heaven now. Quick and Easy and very Sufficient!! Thank you

I’ve had mostly good experience with my ahs. The exception is regarding my refrigerator, a 5 year old LG bottom freezer model. It’s a beautiful lemon that had required repeated service. Each time it quits working I’ve had to wait weeks for service while losing all my frozen food each time. I was totally without refrigeration from Thanksgiving until after New Years a year ago when the compressor went out. Most recently when it quit working I was given a repair date 2 weeks away and on the day of the appointment the company canceled and scheduled another 2 weeks away. I’m ready to be offered the opportunity to replace this appliance. I can’t afford to keep losing freezer full of food and being without refrigerator for weeks (months) at a time.

Very satisfied!! It was a quick response on AHS part made the device request next day tech wasn't my home and fixed the issue in no time.. it's great to count on a sevice that is their when you need it the most especially in moments that your not even expecting

We just bought our first home, and having a home warranty with American Home Shield gave us confidence in the process. We just had our first electrical issue, and American Home Shield made the resolution of the problem so Easy! A quick call and a contractor was immediately in touch.

I was very skeptical when I first signed up with AHS. But I was very pleased with the prompt response to my claim. My plumbing issue was taken care of by a reputable local plumber. I could'nt have asked for better service. Thank you AHS!

I used AHS for a toilet issue and they felt with and fixed the problem as promised, I was very pleased at the service that I received and it was in a timely manner, so I recommend if you do not have any ins for your appliances you may want to try them Thanks E

Loved the service, I had an issue with my heat so I called American Home Shield and they sent someone out to check it, it turned out that the furnace can not be fixed, so they replaced it and all I had to pay for was the chimney cause that is not covered

I like AHS because when you need them, whatever day your appointment is scheduled that is the day they are here. Always on time and they do a great job. I was recommended to AHS and I was skeptical at first, but I am glad I went with them. I would recommended them to my family and friends. Job well done.

I have only had coverage for a little under a year..and 3 months in things began breaking.. I have had extremely good experiences with filing claims to the technicians that have responded!!! I highly recommend AHS!!! One of the greatest decision I made as a homeowner!!

Most claims have been OK. I started this policy about 18 years ago because I bought a house that had a number of systems. My first major failure was the well pump which was not covered. I subsequently added this coverage, and, of course no failures since. So far, inasmuch as I take better care of these systems than the average person, I have had no large claims. I am sure I have paid way more in premiums than I have received in benefits. I would like to see this comparison if you could forward it to me. At this point in time, I have 3 hot water heaters from 1990, 3 air handlers from 1990, and 3 hest pumps from 2002. Obviously, I am afraid to cancel my AHS policy because I could experience significant problems at any time now. There are other policies out there with other companies that appear to be better, but I am reluctant to change for fear of surprises. In retrospect, I should have taken my chances and avoided you r coverage. I have avoided extended warranties on automobiles and other products for same reasons.

I feel very good about having a home warranty that covers the major expenses of maintaining my older home. The response is immediate when I request service and the professionals who come in response to my service request are efficient and very helpful.

As far as getting a contractor to my home has not been the issue. I’ve been very pleased with that part. However, I CANNOT get anyone to answer a phone call as I’ve tried on multiple occasions this week and was on hold for hours. VERY FRUSTRATING to say the least. If I can’t get answers soon from the authorization dept I’m just gonna have to cancel and go to another company. Extremely unprofessional imo!

I have had American Home Shield coverage on my home(s) for over 20 years. I have had several job transfers and had to move to different states. Having American Home Shield coverage on each home gave me peace of mind . They are consistent and reliable and easy to work with. I highly recommend them .

AHS coverage is excellent, customer service is prompt, friendly and courteous. All request for service is met almost immediately. The companies and technicians AHS uses are prompt, knowledgeable, courteous and take time to answer any and all questions we may have. Signing up with AHS is one of the best decisions we've ever made.

The company is professional and prompt when getting people to come out to the home. We just moved here a year ago and now we are settled we finding things that have been neglected. I've been with AHS for 2 years this year. Highly recommend

We have had positive experiences with American Home Shield in our requests. They are very good in responding and in fact we have recommended them to our friends and family since it is a wonderful warranty. Thank you American Home Shield for your protection. We are gratful to have this type of warranty for our home!

We had a problem with our disposal. Both Eddie and Orlando arrived, were very professional, deduced the problem in minutes and had a new disposal installed within the hour. They were prompt, very business like, knew what to look for and resolved the issue quickly. This is how a service call should be handled and they were very polite also.

I'm not sure what we would have done if we didn't have a warranty with AHS. Since we purchased our home we have had multiple appliances fail, including the central AC and got water heater. Thankfully everything was covered!