star star star star star

f4fighterpilot Cushing, OK

AHS dispatched my trouble ticket to a local vendor within 15 minutes of my request. Vendor contacted within 4 hours and were out the next day. Everything was resolved by noon second day. Very happy and I have a long history with AHS. Have never been disappointed with their service.

4 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 1st, 2020

star star star star star

Erika Danielle Robinson, Esq. Memphis, TN

The service person was amazing. He clearly explained what needed to be done and offered helpful advice on what to do with other issues going forward. I would definitely use the service again!! He also showed up in PPE which I greatly appreciated.

4 years ago

Reply from American Home Shield

Good morning Erika,
We are so grateful for your kind words. Thanks for sharing your American Home Shield experience with us! We hope you continue to enjoy AHS and the contractors we provide!

May. 28th, 2020

star star star star star

Denise Larocque Redlands, CA

A friend recommended American Home Shield. We were reluctant to sign up with a company and pay a monthly fee just in case something breaks down but went ahead with it. Since we signed up, we have used them twice. We only had to pay the fee for the visit but no additional money to have the problems resolved. It's working out great so far!

4 years ago

Reply from American Home Shield

Hi Denise,
Thank you so much for taking the time to leave us this amazing review. We hope you continue to enjoy the coverage and ease of cost that AHS provides!

May. 28th, 2020

star star star star star

Ron Olson Indio, CA

American Home shield did a fantastic job scheduling a plumber and taking care of our plumbing issue . The worker arrived on time and completed the job in a very professional manor. He was very polite and had the right material on his truck to complete the job. We would recommend American Home Shield to other home owners!

4 years ago

Reply from American Home Shield

Hi Ron,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt, polite and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

star star star star star

Karenlm Bakersfield, CA

We’ve had AHS for over 20 years. I know we have saved an enormous amount of money for our appliance repairs! It’s a great company and they usually get very qualified repairmen. I would encourage anyone purchasing a house to get AHS, cause you never know when something is gonna quit working or breakdown.

4 years ago

Reply from American Home Shield

Hi Karen,
There is no better feeling than receiving great feedback from long time customers such as yourself! Your patronage is more than appreciated and we hope you continue to enjoy AHS and the overage we provide!

May. 22nd, 2020

star star star star star

Howard James Plymouth, NC

I need my stove repaired and the serviceman came, he ordered the parts that the store needed and the next week the parts came.I made the appointment for the serviceman the next week he came and put parts on stove,now it's fixed and all I paid was the serve call

4 years ago

Reply from American Home Shield

Goodmorning Howard,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 22nd, 2020

star star star star star

Lauren Kelly Augusta, GA

We used our Warranty to fix our dishwasher. AHS first automatically assigned us to a company with bad reviews, so I called to see if we could get another repair shop and they, no questions asked, assigned us to the manufacturers directly. They were wonderful and fixed our dishwasher quickly! So happy we have a Warranty with AHS.

4 years ago

Reply from American Home Shield

Hi Lauren, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 19th, 2020

star star star star star

heather jones Pampa, TX

Everything was handled quickly and easily! Even the contractor that was sent out said he loves when he deals with American Home Shield because there is no fuss about anything. It was all very professional. I will continue to keep my home owners warranty with them.

4 years ago

Reply from American Home Shield

Hi Heather, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We strive to make every customer service agent as great as Wendy! We Look forward to servicing you again soon. Best Wishes.

May. 11th, 2020

star star star star star

Maritza Avondale, AZ

I have now used American Home Shield for three years. In that time, I have had my refrigerator and dishwasher replaced for $125 deductible. I have also had my air conditioner worked on twice, washer machine once, oven once, and garage door twice. The warranty pays for itself. All contractors have been great and reliable.

4 years ago

Reply from American Home Shield

Good morning Maritza,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

star star star star star

Patty Pesek Benson, AZ

I was very impressed with American Home Shield. On our first issue with our pool the company could not fix the problem. American Home Shield promptly sent out a company that fixed the issue. The staff was amazing. Very patient, understanding and supportive. Will recommend to family and friends looking for a Warranty company.

4 years ago

Reply from American Home Shield

Hi Patty,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

star star star star star

ANTHONY J MARTINSON Des Moines, IA

I purchased home warranty 2 years ago after seeing an ad on tv. My home was 15 years old and i figured i would begin to have some need for it. 2 years later and 4 claims later my warranty has paid for itself 4x over . Every part has been 100% professional and timely with zero hassle getting repairs done quickly and being covered by the warranty.

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2020

star star star star star

Tammy Waters Mountain Pine, AR

I finally found something that the insurance covered on my newly bought house. The plumber came out immediately and after I created access to the tub , they came back and fixed the issue. Glad I didn’t have to hire a Plumber for the issue. Great service.

4 years ago

Reply from American Home Shield

Hi Tammy,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 24th, 2020

star star star star_border star_border

Nakisha N C Branton Clermont, FL

UPDATE: What I like best about AHS is some not ALL of their representatives are compassionate and really want to help resolve your issues repairing problems in your home. What I like the least about AHS is the lack of communal customer care and responsibility. In order to get real help you have to navigate the rat maze of calls to get to a rep in the U.S. The over-seas call centers is a waste of time. I was told multiple stories of where I was in the process of getting my refrigerator replaced all were terribly wrong. The over-seas call center cost me two waits of waiting because of their incompetence. Finally on April 28th I was able to reach a rep in the states. He heard my frustrations and plead for help. He expedited my case straight to appliance replacement department that same call. This could have been down weeks ago in April. Unfortunately, AHS replacement dept weren't able to provide the particular unit I was looking for so I ended up doing a cash-out option. I went to my local Lowes and purchased my own fridge out of pocket and got reimbursed the amount they are allowed to cover. Since that unit wasn't in stock it had to be ordered and it takes 2 weeks! Good news, the check came quick for reimbursement of frig from AHS. I would like to stick with AHS but some major changes have to be done for customer satisfaction.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Nakisha,
I hate to hear about your less than satisfactory experience to have the refrigerator repaired. I would be glad to speak with you and discuss the repair.

Apr. 24th, 2020

star star star star star

Emma Mackey Harvest, AL

American Home Shield had been immediately responsive to my calls whenever I have had repairable issues at my home. I have especially appreciated that AHS that the representatives have files to identify efficient technicians in the local area to resolve the problems.

4 years ago

Reply from American Home Shield

Hi Emma,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 21st, 2020

star star star star star_border

Cody and Brooke Osell Minneapolis, MN

We love the service itself meaning that it has already paid for itself. However, calling and scheduling is always a bit difficult because the customer service employees tend to be a bit slow in both their explanations of things. I wish we could put in a request in under then 7 minutes, but every phone call we have had has lasted over 15. Other than that no complaints yet

4 years ago

Reply from American Home Shield

Hi Cody and Brooke,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 9th, 2020

star star star star star

Doris Lewis Joplin, MO

The person was very professional, listens carefully, and was able to give me the feeling I was going to get taken care of. I appreciate her giving all the he time needed so my problems could be resolved. Thank you so much.

4 years ago

Reply from American Home Shield

Hi Doris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 9th, 2020

star star star star star

Jennifer Rocker Snellville, GA

American Home Shield has met my expectations! They have been very helpful in resolving my issues so far! The only complaint is having to hold on the phone for more than an hour to talk to a representative. However, the representative I spoke to was so helpful and professional, I would recommend AHS to all of my friends and clients.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

star star star star star

Mike Scott Virginia Beach, VA

Easy process for reporting a problem, they are fair about charges and the coverage pays off if the parts are covered and are expensive. Coverage saved me about 300 bucks on my first claim. Can't complain!! Also, really good customer service :)

4 years ago

Reply from American Home Shield

Hi Mike,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs.

Mar. 30th, 2020

star star star star star

Muzafar Moshref Plymouth, MI

What a peace of mind! Must have for all home owners. Easy to put a request for service, pay your 8nital payment based on your contract term, the rest is handled by professionals. I am grateful for having this protection and recommend every home owner to enroll.

4 years ago

Reply from American Home Shield

Hi Muzafar,
We are pleased to hear about the service request that AHS has covered. Also, we hope you continue to have a great experience as we continue strive to provide you with the best team of contractors

Mar. 26th, 2020

star star star star star

Pam O'Neil Topeka, KS

We’ve contacted AHS three times since we started this warranty. All three were great experiences, although one contractor was not as timely as desired for our broken garage door opener. Once he arrived, though, it was fixed quickly. My one hesitation is the inability to speak with anyone at AHS.

4 years ago

Reply from American Home Shield

Hi Pam,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us about the repairs that were completed. As we move forward we hope you continue to enjoy the contractors we provide!

Mar. 23rd, 2020

star star star star star

Alan Schlossberg Las Vegas, NV

Service from J&J pool service was excellent! The first company chosen by AHS couldn’t respond for 5 days. I re contacted AHS to request another, more efficient company. The AHS representative stepped up, contracted another company, and my repair was handled 2 days later!!

4 years ago

Reply from American Home Shield

Good evening Alan,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more details about your experiences with us.

Mar. 23rd, 2020

star star star star star

Jill Rogholt Saint Paul, MN

Wonderful experience from start to finish. From the nice woman on the phone who coordinated my replacement appliance (and checked back with me a week later), to the fast, friendly installers who removed my old washer and hooked up the new one in 15 minutes!!!! A++ to all!!

4 years ago

Reply from American Home Shield

Good evening Jill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

star star star star star

Gregory Talley Chesapeake, VA

He what the problem was and went straight to it. He pulled out his plier and turn the filter to the left and pulled it out. That was that. It was a piece of cake for him to complete the removal of the water filter. Thanks

4 years ago

Reply from American Home Shield

Gregory,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

star star star star star_border

Ken Smithwick Zebulon, NC

I have had AHS for many years. I've use them several times. Most of the time I've been very satisfied. I don't like how they only pay for a portion of Freon for Central Air. I'm now paying someone else several hundreds of dollars to replace my septic tank pump because it's not covered by AHS. Very disappointed in this. It's still part of my home property but not covered.

4 years ago

Reply from American Home Shield

Hi Ken,
Your patronage to AHS is more than appreciated and we hope you continue to enjoy the service we provide. I would be glad to speak with you if you would like to discuss your experience.

Mar. 13th, 2020

star star star star star

Mary Torres Houston, TX

Anytime I have something broke the get it fixed right away. I have never had any problems with American Home Shield. They have helped me with many things that broke in my home as I a widow and do not know how to fix many things.

4 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2020

star star star star star

Joyce Kleinberg Prosper, TX

Our experience with Axis, who fixed our washing machine was outstanding. He actually talked with us explaining our problem, how he was going to fix it and the process of how it would be done. Thank you AHS for sending out such an A1 company. Enjoying my fixed washer.

4 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for providing us with feedback about your AHS experience and the technician who repaired your washer machine. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2020

star star star star star

Bon Magbag Dublin, CA

That's what I tell the last time I take the survey. Before the service only takes about 2 to 4 days the equipment is fixed then the last few years it takes about almost 2 weeks to fixed. Thats what I experience to the American Home Shield now.

4 years ago

Reply from American Home Shield

Hi Bon,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide!

Mar. 3rd, 2020

star star star star star

William Columbus, OH

Good service and quality products when replacements are required. The contractor used are top notched and perform professionally. Call center time is a little lengthy but tolerable. Overall the investment service is worth it. Again, it is great service and value for the money as well as good customer care...

4 years ago

Reply from American Home Shield

Good morning William,
We are pleased to hear that you have enjoyed your American Home Shield coverage and the service we provide. We hope you continue to have a great experience!

Mar. 3rd, 2020

star star star star star

Sonja Stone Mountain, GA

I’ve had a positive experience every time I’ve needed a service request (2) during the past year. The customer service reps were very helpful and the contractors were prompt and very professional. I’ve been able to schedule an appointment within 24-36 hours after the request is submitted and always pleased with the contractors.

4 years ago

Reply from American Home Shield

Hi Sonja,
t is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Feb. 26th, 2020

star star star star star

John R Shell Batesburg, SC

A very satisfied customer. They came through like gang Buster's. Always wary of insurance companies. Glad I had it. Like medical insurance, you hope you never need it, but when things go south, you are so glad you have it. Only contacted them once and they handled everything. I always knew status of my order and no worries.

4 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 25th, 2020

star star star star star

Paul LoRusso Lexington, SC

With American Home Shield, service scheduling has always been prompt . Scheduling appointments has been easy and flexible. Service contractors have always been outstanding, knowledgeable and customer friendly. We've never had to guess which contractor could help us. AHS has screened them for us.

4 years ago

Reply from American Home Shield

Hi Paul,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 25th, 2020

star star star star star

Casandra Calhoun , OH

American Home Shield takes the worry away from the future! I feel secure knowing that if something breaks, I have a team behind me to do the job with a small cost to me. The reps are very knowledgeable and helpful on the phone. I am a happy customer.

4 years ago

Reply from American Home Shield

Hi Casandra,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the technicians and customer service we provide!

Feb. 21st, 2020

star star star star_border star_border

Slim Shady Mount Vernon, NY

This is a split decision the first time I get service through American home shield it was to fix my stove the repair person came by inspected the stoves gave us a date when he will repair them came on that day punctual on time fixed both my stoves did an excellent job I was very pleased the guy was very professional and respectful. Here in lies the dilemma I then had to call American home shield once again Because I had an issue with my boiler they sent a repair man he inspected the repair man told me it needed to be replaced he would put the information in to American home shield I received a call a day later from a lady name Tanya From American home shieldwho left a message on my phone telling me that my service was completed and my boiler was replaced now I would like to know how does a repair man come one day and then the next day the service is completed and the boiler is fixed that’s not possible .. If that was an oversight on her part then they needed to correct that ..I then called American home shield and asked The representative the same question when they checked they also thought that the boiler was replaced The service man explained to them that my boiler could not be repaired it had to be replaced . Nobody gets a Boiler replaced in one day.. after talking to the Representative and informing her that no work was done and I was told I needed to get a new boiler she then told me that the approval department was looking into it .. A couple of days later I called to find out what the situation was and was told that they could not approve me for a new boiler because mine was already damaged but wasn’t that the reason the service man had to come to my house in the first place I would not have requested service for a boiler that was working .. American home shield claims to be good don’t be good be better people out there depend on you my contract is up in a year I do not think I will renew it.. I received a new boiler from Petro My oil company with a 10 year warranty so I am covered and I am good thank you for your business..

4 years ago Edited September 14, 2021

Reply from American Home Shield

Slim,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. I certainly apologize that you were not happy with the service received. Please provide your covered property address or contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

star star star star star

Julie Nelson Cincinnati, OH

The contract to Dawson Services call contacted us the same day we contacted American Home Shield they came out the same day they went to get the part we needed the same day and fixed our furnace the same day. This service was excellent

4 years ago

Reply from American Home Shield

Hi Julie,
I would like to thank you for providing American Home Shield with such positive feedback about your overall experience. It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 7th, 2020

star star star star star

Bogeyjoe Greenville, NC

We have used AHS 3 times over the last two years and have been satisfied with each occurrence. They have contacted the appropriate service technicians in a timely manor and the technicians have been very competent. I am satisfied with the service and value provided by AHS and will continue to be a customer in the future.

4 years ago

Reply from American Home Shield

Hi Bogeyjoe,
Your patronage over the past two years is more than appreciated. I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

star star star star star

MICHAEL TAYLOR Port Saint Lucie, FL

Yes I am very proud to be a member of the American Home Shield system, a company I can depend on, courteous, timely professionals serving their clients interest. Rest assured, no matter what the job entails,American Home Shield got their customers covered, no job is too Big or too small for their roving professionals, I am a satisfied consumer.

4 years ago

Reply from American Home Shield

Hi Michael,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 31st, 2020

star star star star star

Darice Brownfield, TX

Entered service request online, paid service fee and was immediately assigned a contractor. Contact information for contractor was provided and I was encouraged to contact the contractor if I didn't want to wait for them to contact me. I've been an AHS member for a little over a year and this was my first time to request service.

4 years ago

Reply from American Home Shield

Hi Darice,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 30th, 2020

star star star star star

James Pelona Las Vegas, NV

AHS is a good home warranty they'll take care their customers in need of services right away and as soon as they get your work order in a company will try get hold of you ASAP to set up an appointment , I'm glad I got AHS I get my problems solved all the time fast.

4 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 20th, 2020

star star star star star

Melissa Dallas, TX

The costumer service i spoke to, she was knowledgeable, patient and friendly talking. I like her a lot! These kind of people deserve awards and the guy who came in to fix the bathroom faucet shower was very polite and good guy & good listener, so far our faucet shower are working good!. Sorry if i don’t remember their names.

4 years ago

Reply from American Home Shield

Hi Melissa,
I am pleased to hear about your most recent customer service experience and the technician that serviced your home repairs.

Jan. 15th, 2020

star star star star star

Jim Roselle, IL

I have had AHS for a dozen years. They have changed ouyt sump pumps, replaced parts on my washing machine, checked heating system and a number of other things. Always timely, always professional, always good service, and woorth the outlay.

4 years ago

Reply from American Home Shield

Hi Jim,
Your patronage to AHS for the past 12 years is more than appreciated. I am pleased to hear about your most recent customer service experiences and the technicians that serviced your home repairs.

Jan. 15th, 2020

star star star star star_border

PMoon Mount Vernon, AR

I absolutely hate calling AHS but the website makes the request for service quick and easy. The only think]g I do not understand is that the last two times I have requested service they assign two different companies. This creates confusion. However, my problems have been resolved in both instances. It just takes multiple phone calls to get it all figured out.

4 years ago

Reply from American Home Shield

Hi PMoon,
Your feedback about your service experience is more than appreciated at American Home Shield. I hope you continue to enjoy!

Jan. 10th, 2020

star star star star star

DjPort Green Valley, AZ

My water heater wasn't working properly. Water would start hot and get cold quickly. I requested service online and a plumber called within an hour to set up a day and time to come and check it out. He diagnosed and fixed it quickly and professionally. I highly recommend AHS!

4 years ago

Reply from American Home Shield

Hi DjPort,
I am pleased to hear about your most recent customer service experience and the technician that serviced your home repairs.

Jan. 10th, 2020

star star star star star_border

Paul

Going with 4 stars for now. That varies from 5 on some calls to 2 on others. Over the years it has paid off as we have an expensive range, dishwasher, and freestanding ice maker. While they are generally very reliable, from time to time they have issues and the prices for repairs are absurd. Think Audi in the auto world. Back in November we had a door switch on the microwave replace. Almost exactly 90 days later it happened again. But their warranty period is 60 days, so another copay for the same issue. That would be my 2 star.

4 years ago

Reply from American Home Shield

Hi Paul,
Your feedback about American Home Shield is more than appreciated and I hope you continue to enjoy your home warranty coverage!

Jan. 9th, 2020

star star star star star

Neil V Vakil Chester Springs, PA

Amercian HomeShield was great...after they agreed to fix my washing machine I called them to give a replacement and a repair and they were very helpful in accomodating my request and got me the replacement value. Thanks a lot for getting rid of a broken 11 year old washer and getting a new one

4 years ago

Reply from American Home Shield

Hi Neil,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield contract!

Jan. 8th, 2020

star star star star star

Roger W.

We have used AHS twice since moving into our home in 2018. Our experience in both instances was very good. AHS contacted the service providers and the services were completed in a timely manner by well qualified people. Being new to the area, AHS made it much easier to get someone to resolve our issues.

4 years ago

Reply from American Home Shield

Hi Roger,

Your patronage is more than appreciated at AHS and I hope you continue to enjoy the customer service we provide.

Jan. 2nd, 2020

star star star star star

Faith Acworth, GA

This is the first time I had to use American Home Shield since signing with them. I was impressed with the response time and the professionalism of the person fixing my heater. It really took away the hassle of me trying to find a good heater company.

4 years ago

Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

star star star star star

Martha Hernandez Melbourne, FL

2019 was the first time having American Home Sield. I had to call them not to long ago to fix my dryer. They came out and found that the belt had broke. They had the materials to repair the belt and made sure it fit PROPERLY. They were very professional in their work.

4 years ago

Reply from American Home Shield

Hi Martha,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Dec. 30th, 2019

star star star star star

Stuart McLean Huntingtown, MD

My recent experience with American Home Shield was positive in every way. It's easy to file a claim online and AHS's local contractor contacted me very quickly to set up a service appointment. Ultimately, my appliance is beyond repair and AHS is going to replace it for me. I have been an AHS customer for years and I have no regrets.

4 years ago

Reply from American Home Shield

Hi Stuart,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Dec. 30th, 2019

star star star star star

Louie Marchica Merritt Island, FL

I started my AHS Combo Plan in October and am completely satisfied with their support and performance. Had one problem in November with my AC Unit and they came out tested the unit and repaired According to their advertised warranty. The tech that came out was very friendly, knowledgeable and did a good job. Thank you!

4 years ago

Reply from American Home Shield

Hi Louie,
Your feedback is more than appreciated at AHS. I hope you continue to enjoy your American Home Shield warranty and the contractors that have serviced your HVAC system.

Dec. 30th, 2019

star star star star_border star_border

Linda Pavao Bedford, NH

Three timesI had to wait a very long time before a item that was broken in my home was fixed. The first time I waited over a month for a company that looked at my central air conditioner. The air conditioner needed to be replaced it stoped working in the beginning of the summer. I was with out air conditioning until the end of summer. Due to the fact the first contractor they sent out never got back to American Home Shield for over a month. Finally American Home Shield sent out another contractor. After I kept on calling them. The second time was at my vacation home. I needed to have my boiler replaced. AHS sent out a contractor who took a month to contact AHS to tell them I needed a new boiler. That was with me and AHS contacting him daily. I decided to use another contractor because the first one they sent was not competent for the job. The third time was with my microwave. AHS sent the first contractor over he ordered parts and I never received the parts. I called Sears daily and weekly I always received the same story they ordered the parts but have no idea when they will come in. Then they even canceled the order and never notified me. AHS decided to send another contractor. I do not fault AHS I just fault their choice for contractors. Three separate times I had to have two deficient contractors sent to home taking a few months to fix. There has to be a easier way for the customer and AHS.

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback about all three service request is more than appreciated and I hope you continue to enjoy.

Dec. 27th, 2019

American Home Shield Reviews