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Verified Customer

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Vicky Sanchez

Their Promptness and professionalisms . They Are always on time and knowledgeable about their expertise. Well done guys keep it up...

4 years ago

Reply from American Home Shield

Hi Vicky,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Carlos

Great Coverage, fast response time and techs that come to the property are very professional with great knowledge of there job skills.

4 years ago

Reply from American Home Shield

Hi Carlos,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Nacole

Got job done right. Fast and efficient. Good value for what we pay. Took care of the issue before summer when we would need our ac the most.

4 years ago

Reply from American Home Shield

Hi Nacole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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Guillermo Palacios

They’ve taken care of all my needs and I really appreciate that, I had some problems with some contractors, but overall they fixed my appliances.

4 years ago

Reply from American Home Shield

Hi Guillermo,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2020

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Verified Customer

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Amanda

Simple to use, when I had a stopped up kitchen sink I was able to get a plumber out next day who fixed it, cost was per warranty agreement

4 years ago

Reply from American Home Shield

Good morning Amanda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

star star star star star

Norma Young

They came checked out my dishwasher problem, got it working temporairly ordered part returned with it and fixed my problem

4 years ago

Reply from American Home Shield

Good morning Norma,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Toshia Stenger

Long phone wait times, phones representatives who give you the run around. Once you can actually place a work order & finally get a repair company out to access stuff they have been great

4 years ago

Reply from American Home Shield

Hi Toshia,
I would like to apologize for the hold times and delay in service that has been experienced. I would be glad to speak with you and get the issues resolved.

May. 20th, 2020

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Verified Customer

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Kathy Stewart

Always provide quick connection to a contractor, and the contractors AHS uses always resolve the issue thoroughly and professionally.

4 years ago

Reply from American Home Shield

Hi Kathy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Shannon Wiese

They charged my credit card $470 when they were not supposed to and took over 2 hours on the phone a week to refund. Sent out a plumming company that couldnt do all the work, had to request a different one and we got charged $75 again.

4 years ago

Reply from American Home Shield

Hi Shannon,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you about the hold times.

May. 26th, 2020

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Verified Customer

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Celica

Always helpful and get the job done. I can rely on them when I have an issue. They send great and professional contractors every time.

4 years ago

Reply from American Home Shield

Hi Celica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

star star star star star

Gayle Shaw

on time and got the job done quickly, weve had three different thing repaired with home shield and have been happy each time.

4 years ago

Reply from American Home Shield

Hi Craig,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Robert Vergara

Customer service is great. Service was done next day and the company they chose to do the service was very professional and fast.

4 years ago

Reply from American Home Shield

Hi Robert,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May. 20th, 2020

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Verified Customer

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Michael Rosenberg

Too expensive and you keeping increasing your fees and you keep reducing your coverage. It becomes more and more obvious that you have changed the business model that first made you popular.

4 years ago

Reply from American Home Shield

Hi Michael
Thank you for providing AHS with feedback about your experience and the premium cost.

May. 26th, 2020

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Verified Customer

star star star star star

Matt Wittig

Phenomenal customer service! I always appreciate how timely a service technician arrives to my house after submitting a case.

4 years ago

Reply from American Home Shield

Hi Matt,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Carolyn

Always come through quickly, and they are dependable. I have had to do probably four claims. I have had no problems. It is worth it.s.

4 years ago

Reply from American Home Shield

Hi Carolyn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Fernando Yepez Allen, TX

I have been a member for over 8 years and this has been my second time making a claim for something. I am not pleased to know that another company would have better coverage and charge less amount then I pay with American Home Shield. I feel like every time you guys come out you guys tell me that you cannot fix it but it ways has to be replaced. I feel like I am paying for a service that cannot help me. .

4 years ago

Reply from American Home Shield

Hi Fernando,
Your patronage over the past 8 years is more than appreciated. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business.

May. 6th, 2020

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Verified Customer

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Lisa Ojai, CA

Easy to navigate system, timely notification of where repair service will happen, provided all contact names and phone numbers.

4 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Sandra Van Vleck Arlington, TX

Visit info sent on my appliance call last u gave me no response when man glued my microwave door together This time didn’t know you wouldn’t fix what AC damaged. Not happy 2 times nowAC people did awesome job but no one else. Don’t confuse 2 visits Micro door 😜. AC guys great jAHS never realized to don’t complete job that’s all one problem

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sandra, Thank you for your feedback! I would be glad to speak with you and discuss your experience.

May. 5th, 2020

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Verified Customer

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Alvin smith Slidell, LA

Pass experience and service offered and professionalism of the company’s used to service my request. Even though repair on the refrigerator fail a week after the repair.

4 years ago Edited January 10, 2024

Reply from American Home Shield

HI Alvin,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Robert R Scottsdale, AZ

AHS has been timely and reasonable. They were able to contact and reserve an A/C repairman on Phx’s first 95 degree day...quite a feat.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Terrell Reedus Apple Valley, CA

Great service professional on time. They always communicated information in go detail. Kept me informed through the entire process.

4 years ago

Reply from American Home Shield

Hi Terrell,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Susan Smith Parkesburg, PA

I feel they are a great company, when I needed them to help me contact a provider they responded but the provider didn't so I was without heat and hot water for 6 days.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 28th, 2020

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Verified Customer

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Kathy Shannon Ashland, KY

Service was fast and efficient. After I put in the request for service my new water heater was installed within 4 days.

4 years ago

Reply from American Home Shield

Hi Kathy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide you with a great AHS experience. We Look forward to servicing you again.

Apr. 27th, 2020

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Verified Customer

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Brett

Generally long waits for appointments. Most repair people do their job poorly. Takes 6 months to get a broken dishwasher or air conditioning system replaced when their techs can't figure out how to fix it. Zero interest in doing anything quickly or convenient for the home owner.

4 years ago

Reply from American Home Shield

Hi Brett,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 21st, 2020

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Verified Customer

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Megan Tingle

The service man explained everything in a way I could understand it and gave us several suggestions to maintain the functioning of our appliance.

4 years ago

Reply from American Home Shield

Hi Megan,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 21st, 2020

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Verified Customer

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Gail J. Wahl

My neighbor and my friend were impressed that your service was so prompt and considerate even after the problem was not fixed the first try.

4 years ago

Reply from American Home Shield

Hi Gail,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Verified Customer

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Carol J Timmerman

Easy to report, fast appearance of workmen, assessment and work quickly done, quicl replacement and no more cost than service call.

4 years ago

Reply from American Home Shield

Carol,
Thanks for sharing! We love to hear that our process is easy. Although we hope there are no issues in the home, we are here if you need us in the future.

Apr. 17th, 2020

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Verified Customer

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Hannah rosiquez

Didnt cover my ac unit due to no gutters? I was upset but retentions sent someone out for a second opinion and it got fixed with no issues. Every other time has been great.

4 years ago

Reply from American Home Shield

Hannah,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Riad Michael Shamoun

Coverage and service just as promised. No BS like other companies. Coverage with No questions asked and no waiting for approval

4 years ago

Reply from American Home Shield

Riad,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 17th, 2020

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Verified Customer

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Sherryl Young

Have used the warranty five times and out of those five times, the company sent service men who corrected the issue, except one time

4 years ago

Reply from American Home Shield

Hi Sherryl,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Debbie Young

Quick response and good coverage. They are easy to get service from with options of internet or phone. All the service people have been good.

4 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Don East

They have been more than fair with us. It took 2 or 3 companies to try to fix our problem and when nothing more could be done they settled

4 years ago

Reply from American Home Shield

Hi Don,
We are thrilled to have you as part of the American Home Shield family! Thank you for sharing your kind words with us.

Mar. 24th, 2020

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Verified Customer

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Jason

Great customer service. Easy to deal with and easy to get service! I've been a member for years and have been very pleased.

4 years ago

Reply from American Home Shield

Hi Jason,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more about your experience with us.

Mar. 23rd, 2020

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Verified Customer

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Rudy

Fast and Great service. I had an Electrician and a Plumber do service work and they were both very curtious and professional.

4 years ago

Reply from American Home Shield

Hi Rudy,
It was a pleasure to read about the contractors that completed the repairs. We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

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Verified Customer

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Abid Rizvi

Easier to schedule the service call, Showed up on scheduled time and perform the repair as promised. I'm happy with that

4 years ago

Reply from American Home Shield

Abid,

Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Diana Saulsbury

Excellent service Friendly Right on time when expected. Got right to work and had fixed in no time. Works Great. Older Dryer and now runs like Brand New!!

4 years ago

Reply from American Home Shield

Dianna,

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Dennis

Repair person left house with natural gas leaking in house after repairing dryer! Could have been disaster. I reported this to American Home Shield and they said they could not refund my service fee because I did not follow procedure. When I came home and discovered my house filled with gas, instead of opening all windows and doors, cut off the gas and replaced the kinked gas line, I was to call American Home Shield and schedule a repairman to come out the next day.

4 years ago

Reply from American Home Shield

Good morning Dennis,
I hate to hear about your most recent experience and the gas leak that was caused. I would be glad to speak with you as soon as possible and get the issue resolved.

Mar. 17th, 2020

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Verified Customer

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Linda H. Wright

Very Professenal Company was sent to Fix the Issue.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Linda,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Visitation Brittain

Quick response to service requests. Although I_m new to AHS, and have only required 2 service calls so far, I_ve been very satisfied with service.

4 years ago

Reply from American Home Shield

Visitation,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Willie

When I had an issue I contacted them via the chat function on thier website and they responded much faster than I had expected.

4 years ago

Reply from American Home Shield

Willie,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Fran Riney

Fast service, courteous and respectful staff, fast solution. I was happy they got the work done in a short amount of time

4 years ago

Reply from American Home Shield

Good afternoon Fran,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 10th, 2020

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Verified Customer

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Confidential

The times I've had to use them they have done what they were retained to do and done so in a timely and efficient manner

4 years ago

Reply from American Home Shield

Hi,
We would like to thank you for being an American Home Shield customer. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Donna Schultz

I initiated a claim, had someone ck problem, submit recommendation, replacement recommended, ordered & delivered in less than 6-weeks!!

4 years ago

Reply from American Home Shield

Good afternoon Donna,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Priscilla Williams Teel

My last experience was most excellent. Prompt courteous service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Priscilla,

Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Feb. 14th, 2020

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Verified Customer

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Customer

I feel like AHS does everything not to replace anything. I've had problems with old hearing and air conditioning units and instead of replacing it's always a quick fix only to experience the same issues 1-2 years later.

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing feedback to AHS about your experience to have the HVAC system repaired. Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.

Feb. 4th, 2020

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Verified Customer

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Gary Williams

please refer to my file for full disclosure of my case Claim#041700695. My claim was denied even though I was able to provide proof that a leak under my sink was not long term but accidental by two Remediator contractors. It's been a month and no help. Still waiting for a reply from a manager. Case has been escalated. Aweful worst customer service ever

4 years ago

Reply from American Home Shield

Hi Gary,
Your concerns about the denial are more than understood and AHS would be glad to speak with you and get the issue resolved.

Feb. 4th, 2020

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Verified Customer

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Lillian

There are better Home Warranties out there. They firstly does not cover the roof and they send out people who are low rated on yelp. They come fix tighten something and leave which then you have to call the technician out again. Also they only allow one technician per charge of $75. We have multiple issues in different areas which were requested at one time but had to pay $75 for each problem.

4 years ago

Reply from American Home Shield

Hi Lillian,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved.

Jan. 7th, 2020

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Eric

American Home Shield does not cover anything on pool that is attached the salt cell, even if it electrical and related the computer. They should have a paid add-on option of this like other companies

5 months ago

Reply from American Home Shield

Dear Eric, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Apr. 5th, 2024

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Stefaan Braem Tarpon Springs, FL

AHS American Home Shield aka Frontdoor Name is confusing, isn’t it? But that’s not the only thing… I have been with the Shield for more than 2 years, used the service multiple times and I have some serious comments/information for those who want to know. For all your in-home repairs, the company pulls from their pool of contractors and assigns them to you. You have no choice in the matter. Their selection is based on those firms who have plenty of availability. Who has plenty open slots? Those companies with a low number of appointments. Why do they have few commitments? Because they are not that good, not that professional… and that is the service you end up with - companies with low review ratings. Repair parts are ordered through the AHS system. The parts will be same (or lesser) quality. There is never an upgrade in this process. Especially true for HVAC parts. If you think AHS will replace your entire system, forget it! They will only replace the part that is broken. The parts are ordered and the wait will start…with you in the heat (or in the cold) in the meantime. I just canceled my contract since I could not see the value of it. Since you cannot cancel your contract online you need to call the customer service phone number. This painstaking action took 45 minutes. First you talk to the first line of customer service agent (billing) where the agent will try to keep you as a customer by promising you one month a free service. When not agreeing, the call is transferred to member resolution where you are confronted with same questions and speels. Here I would get two months of free service - go figure. When I finally could get to a cancellation agreement, I was immediately charged a $9.45 cancellation fee. That fee is nowhere mentioned in the contract. Should I sue for that? Of course not. I am just relieved that from now on I will avoid the useless recurring monthly fees. AHS is out the Backdoor…

9 months ago

Reply from American Home Shield

Dear Stefaan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 29th, 2023

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Connie Hammond Fort Mitchell, KY

You hear so many bad stories about warranty companies, but I’ve been very happy and impressed by American Home Shield. They initiated the claim in a timely manner, and their vendors responded in a timely manner.

10 months ago

Reply from American Home Shield

Connie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

American Home Shield Reviews