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Verified Customer

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Joyce Staats

Every time Iâ€™ve had a need to use AHS they have been prompt on getting a repairman and repairs have been completed. Very professional company.

3 years ago

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Verified Customer

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SUSAN QUIDLEY

This was a dryer repair and the waid was ok - however if AC and it happened on a Friday it wouldn't be good due to having to wait until a repairman could get out

3 years ago

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Verified Customer

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Courtney Sherman

I am a new customer and had my first service request completed through American Home Shield and the repair went very well.

3 years ago

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Verified Customer

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Lorraine Sadler

Use their website to ask for repairs and their response is almost instantaneous. Their repair men/women are skilled, credible and courteous

3 years ago

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Verified Customer

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John Sellers

The service they provide is excellent. Surely they can improve their phone system so that the wait for service is no more than a few minutes

4 years ago

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Verified Customer

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Patricia Young

My experience with them this year on my AC unit was easy to handle with them & I had great service from the company they sent to service my unit.

4 years ago Edited January 10, 2024

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Verified Customer

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Emma Wallen

Fast response, great coverage & protection that is thorough & fair. Provides peace of mind for big ticket potential breakdowns or repairs needed in the home.

4 years ago

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Verified Customer

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Sean

They are willing to work with me on finding a vendor. I live in Key West and finding good companies can be a challange.

4 years ago Edited January 10, 2024

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Verified Customer

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Tracey M

Prompt service and accurate work. Explains what was fixed and why. Makes safety recommendations when observed. Friendly technicians

4 years ago

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Verified Customer

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Leila Butler

American Home Shield is accurate with their time & with the Contractors they send out to help solve whatever problem you are having in your home.

4 years ago

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Verified Customer

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Sandra

I have always been treated very well. They have always fixed my lifes hiccups with contractors that always treat me well.

4 years ago

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Verified Customer

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Regina Rankins

Excellent customer service and speedy delivery on repairing and fixing my air conditioner unit. Thanks for being a reputable company!

4 years ago

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Verified Customer

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Flower Glen Allen, VA

They are okay. One big problem is they raise the rates on you every year. Some of the companies they use to service your area aren’t all A+ ratings . It’s great when you need it and your issue gets fixed.

4 years ago Edited January 10, 2024

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Verified Customer

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John Doe

They don't follow up if the problem was resolved. I have been without hot water for two weeks and they told me to go through the hot water heater company. I understand it it's still under warranty but I asked him to please have a new one installed and will resolve the paperwork on the backend. Pretty much anything in your home that is in the warranty will not get fixed through them. So what's the point?

4 years ago

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Verified Customer

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Sabrina Reed

I give it a three because the vendors they typically recommend can never get to us until days and/or weeks later. They need to provide options of companies to us so we don't have a long wait time.

4 years ago

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Verified Customer

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Betty Ward

So far, they have sent very qualified people, in a very timely manner and very friendly and kind, as well. So appreciative!

4 years ago

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Verified Customer

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Heather Reed Yuba City, CA

I have had my contract for 8 years I just found out the washer/dryer is now not included of course when my dryer went out. My service price went from 438 a year to over $500 and less coverage. Last week they sent out a contractor that don't even service tankless water heaters and I keep requesting follow up issue not solved and I'm not getting anywhere!

4 years ago

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Verified Customer

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Donnie Wilson Newport News, VA

I have received excellent service from companies AHS has selected . Everyone has been professional and got the job completed.

4 years ago

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Verified Customer

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Avera L. Stewart. Huntsville, AL

I am displeased with my service, I never received my $100.00 back from you. You pulled $200.00 from my back account when I owed you $100.00.You set me up with a pluming company but I had air conditioning problems. The air conditioning people you sent said that You wouldn't pay pay the service. I purchased a new unit from them and paid them $4000.00 out of my pocket but you didn't return my $100.00 back from the pluming company. You owe me $100.00. You will hear from me again from Small Claims Court. I cancelled my contract for these reasons..

4 years ago

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Verified Customer

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Michelle Simpson Elizabethtown, KY

They have always taken care of every problem that have come up at my home. The customer services is always on point or above and beyond.

4 years ago

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Verified Customer

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Gabriel Roque South Gate, CA

Had all kinds of problems with my ac unit Coverage. So disappointed. First of all I upgraded my coverage to cover my ac unit and then they tell me it not covered . I paid another upgrade two weeks( two upgrade fee )because the person I talk too said the first one will cover and didn't, and now the unit is recalled which you don't cover!! I'm putting my new unit on Sunday!!! I got charged twice to up grade and that not fair!! I will not use you again!!

4 years ago

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Verified Customer

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Kimberly Tate Ellenwood, GA

Great customer service. Needed my Ac fixed, they found a company to fix the same day.I have two elders in my home, I needed the ac fixed .

4 years ago

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Verified Customer

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M. Turnidge Springville, UT

Every interaction has been a good experience. they have been very quick to arrange service and to replace something when needed.

4 years ago

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Verified Customer

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Martha Midland, TX

They always have provide great service for the items that insured, they have professional contractors. Though, lately, it's been hard to talk with somebody on the phone.

4 years ago

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Verified Customer

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Pat Sullivan Thorofare, NJ

Last call in on August 7 still has not been resolved. It's a sink faucet and they haven't gotten parts yet. Very dissatisfied. Apparently the companies contracted to do the work are not reliable

4 years ago

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Verified Customer

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Paul Vigil Wyncote, PA

I was told that our refrigerator needs to be replaced on 7/20 and had to find this out from the repair company as American Home Shield will not contact me. I have been trying to contact the correct department that I was sent to and the phone wait is 2 1/2 hours...every time I call. I was told that they would contact me and it has been a month without any word from American Home Shield.

4 years ago

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Verified Customer

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Pearce Cape Canaveral, FL

Quick professional service. Additionally the representative was polite and kept me informed of the procedure that was corrected.

4 years ago

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Verified Customer

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r wilkes Simpsonville, SC

I was not satisfied with cash payment amount for refridge. It was stated that this was their cost and not a retail cost even though they could not provide one out of their stock.

4 years ago

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Verified Customer

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Ronald Ryan Orlando, FL

I recently had a problem the first contractor could not fix. AHS provided another contractor that resolved the problem.

4 years ago

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Verified Customer

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Rosalina Shearer Tucson, AZ

The Representative was very efficient and understand my issue and response time was very excellent. Thank you for your awesome well train staff!

4 years ago

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Verified Customer

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Shari Orlando, FL

Every time we call it is up to FOUR HOURS on hold, IF we are able to get through at all. It has been almost TWO MONTHS and our dishwasher is STILL NOT FIXED. "supposedly" the needed parts have finally been ordered but there is no update on our file, that can be seen when we log on to ahs.com it is impossible to spend an entire day sitting on hold to get any information from you AND this is the SECOND vendor since the first one, who was here 6+ times, was completely inept and useless as my dishwasher is STILL NOT FIXED

4 years ago

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Verified Customer

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C Revere Chandler, AZ

When we finally got through on your call line after three try's. Our problem with are microwave was reviewed and replaced in a week.

4 years ago

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Verified Customer

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Charlotte Simmons Baytown, TX

I have been trying to get my AC repaired for over a month. The company they assigned first didn't do the install properly. I called AHS multiple times and was told each time someone from their "Contractor" department would call me back. Only to find out there is no such thing as a "contractor department". The AC company originally assigned came out 4 times and never fixed the problem correctly. I did not want the same company out again but AHS would not assist in assigning another company.

4 years ago

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Verified Customer

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Loretta Suzda Hartland, WI

They have professional people who are dependable and take pride in their work. I was very impressed with the company that was recommend.

4 years ago

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Verified Customer

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Ursula Walls Matteson, IL

Very efficient and satisfied my claim in a timely fashion. The serviceman that AHS contracted to do the work was very good.

4 years ago

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Verified Customer

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Faviola Ultreras Goodyear, AZ

This company is very Professional. Their customer service representatives were excellent and answered all of my questions.

4 years ago

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Verified Customer

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Laura Shupe Yucaipa, CA

Submitted a service call, tech came, and we were told to call back the following week. Did so, were initially told the claim was denied, then put on told and told it was actually approved and that the claim would be processed and some would call within 24 hours, which they did not. Had the same experience 5 more times over the following weeks and have never received a callback from the auth dept. I guess it was denied. HORRIBLE service.

4 years ago

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Verified Customer

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Mark Ladera Ranch, CA

Once I was able to get a customer service rep on the phone, AHS was able to get my repair expedited. Unfortunately, it took over 45 minutes to connect with an actual person.

4 years ago

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Verified Customer

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William A St John Spokane, WA

We were very pleased with the reliability and professionalism of the service people who dealth with our appliance isues.

4 years ago

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Verified Customer

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Terri Venetz East Stroudsburg, PA

Fast service and no hassle. I reported a claim and they had someone call me within hours and service was scheduled the very next day.

4 years ago

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Verified Customer

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Mynor P. Virginia Beach, VA

Great service, timely and easy. They scheduled the appointment to fix the problem as soon as possible. Website is easy to navigate.

4 years ago

Reply from American Home Shield

Hi Mynor,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Jems Smith Fayetteville, NC

Never failed me yet. Whatever situation I have usually is solved the day the experts arrive or within 7 to 10 days after assessment.

4 years ago

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Verified Customer

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Miluska Walker Kennesaw, GA

When we called for service we received a schedule service date immediately. Technician was efficient on date of service.

4 years ago

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Verified Customer

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John scavulli La Jolla, CA

Limited experience. A plumber came for the first visit and was not impressive. The second call involved refrigerator and dishwasher and was a better experience but is still to be completed

4 years ago

Reply from American Home Shield

Hi John, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Verified Customer

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D Walker Citrus Heights, CA

Super easy to arrange repairs when needed. Affordable rates. Peace of mind that I won't have to pay more than my deductible for any repair.

4 years ago

Reply from American Home Shield

Hi D, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2020

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Benita Sparks, NV

They have great customer service. The response time for a technician to come out to resolve the problem is within 24-48 hours which is outstanding.

4 years ago

Reply from American Home Shield

Hello Benita, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Yolanda Pasco, WA

If an issue comes up they are fast with turn around time. They also keep you posted on events that are happening with the the parts

4 years ago

Reply from American Home Shield

Hello Yolanda We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.,

Aug. 10th, 2020

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Verified Customer

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Elizabeth Cumming, GA

Joined AHS and a week later my refrigerator's ice maker broke. AHS had it fixed and operational in record time. Thank you AHS!

4 years ago

Reply from American Home Shield

Hello Elizabeth, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Derrick Williams Covington, GA

I've been ignored by Supervisors that say they've called and hadn't. I had to wait an hour plus on hold for service. Getting the run around being told that my issue was pre-existing when it clear was not. But it's your word against the Technian. My second opinion the technician stated it was compressor. I stood right by him as he checked my system and he NEVER once stated anything about pre-existing to me or in the paperwork. TOTALLY FRUSTRATED

4 years ago

Reply from American Home Shield

Hi Derrick, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 11th, 2020

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April Rain Baltimore, MD

Because of the timeframe and the multiple representatives I spoke with.. Additionally, your contractors will be your downfall . Please review your contractors ratings..

4 years ago

Reply from American Home Shield

Hi April,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 13th, 2020

American Home Shield Reviews